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Malmaison Reading

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910 Reviews from our TripAdvisor Community

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Showing 896: English reviews
Szczecin, Poland
Reviewed February 24, 2016

This is very nice, small hotel, located in center of Reading. All what you need - pubs, restaurants, Reading Station. I got big room, with flat TV and Bose audio system. Clean, comfort, everything works as should. Special thanks for big, very big and comfort, shower room. Bar in hotel is well equipped with whisky and other drinks and very...

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Thank Premol
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Premol, Firstly thank you for taking the time to write your review. I am very pleased to read that you enjoyed your stay with us, and that breakfast was so well received. Thank you once again for the review and we do hope that we get to welcome you back to Malmaison Reading again soon. Hopefully next time you...

Canton of Zug, Switzerland
Reviewed February 23, 2016

We chose this based on a great stay at the Malmaison, Oxford and on good ratings here. Good choice. Finding the hotel is very easy. Almost directly opposite Reading Station and very central. The only slight complexity were the roadworks, confusing the GPS. Parking is a different issue and we had to stop at the hotel and ask for directions....

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Thank Mark_from_Thailand
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Mark_from_Thailand, Thank you for taking the time to write your review and we are very glad that you enjoyed your stay with us. I’m pleased that you enjoyed your accomodation and that my receptionist looked after you while you were waiting for your room to be ready, you are right the minibar treats are extremely tempting – especially the...

Reviewed February 22, 2016

The hotel was more expensive than my budget. But considering it was valentines weekend, I was just happy a room was available somewhere! The location was right next to the station. Car parking was not available for free. I had to use an NCP car park that was down the road and was given a discounted rate of £12 per...

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Thank BNrndrn
Marie W, General Manager at Malmaison Reading, responded to this review

Dear BNrndrn Thank you for taking the time to write your review. I am very pleased to read that you enjoyed your stay with us and thank you for your positive comment about the bedrooms facilities. As you pointed out our hotel is dark, this is very much part of our brand, whilst we are looking into ways of adding...

Sarasota, Florida
Reviewed February 21, 2016

I live in the USA and want to visit family and friends in the Reading area a few times a year. The Malmaison hotel in Reading has become my go to place -home away from home if you will, where I can convene with family and friends -and have fun.. This is a very cool place to stay and not...

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Thank Telltessa
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Telltessa Thank you for taking the time to write your review. I am very pleased to read that you enjoyed staying with us. As you mentioned we are ideally located with a bus service to Heathrow departing from just outside! I am also very pleased to read that you find the service ‘impeccable’! We look forward to welcoming you...

Reviewed February 20, 2016 via mobile

I have stayed here several times and as always this little weekend away was lovely!! The rooms are always clean on arrival and the bathroom stocked with the nicest smelling toiletries! The beds are definitely the comfiest hotel beds around. You're also guaranteed a great night sleep with the black out curtains. The bar has a cosy atmosphere and perfect...

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Thank Rachelclem
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Rachelclem, Thank you for taking the time to write your review. I am very pleased to read that you enjoyed your stay with us and thank you for your positive comment on our Bar, Brasserie and bedroom toiletries. We look forward to welcoming you back to Malmaison Reading again soon. Kind regards, Marie W

Reviewed February 19, 2016

Very comfortable room indeed - although pretty dimly-lit, as is this chain's style. Friendly staff. Large bath, rainforest shower and excellent toiletries. Convenient location opposite the railway station. Couple of minor frustrations that stopped me ranking this as a "5 out of 5". If you're going to close your Brasserie and cram everyone into the bar (thus taking that out...

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Thank JCW
Marie W, General Manager at Malmaison Reading, responded to this review

Dear JCW, Thank you for taking the time to write your review and we are very pleased to hear that you enjoyed your stay. Your feedback in particular regarding the friendliness of the staff is a pleasure to read, as we have worked hard to create a team of staff who really care about our guests and their experience and...

Rockenhausen, Germany
Reviewed February 18, 2016

well, this hotel is not for everyone. It is stylish and not stylish. it depends what you are looking for. I stayed here for a few times and the overall hotel style is kept on the dark side of colors. everything is kept in dark lights and colors, which some people like, others not. The bar area is great -...

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Thank Peter T
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Peter T Thank you for taking the time to write your review. I am delighted that you enjoyed your few stays with us, found the bar area great and staff friendly. The Bar area certainly is a nice place to relax and unwind after a day at work. Your feedback regarding the amount of lighting in certain areas of...

Edinburgh, United Kingdom
Reviewed February 17, 2016

Malmaison continues to disappoint. We stayed at the Reading hotel over Valentines weekend after receiving a voucher for our wedding, after staying at their London hotel last year and being very disappointed with the overall service this was a great opportunity to hopefully have a great experience. Sadly this was not the case. Check-in was very mechanical with no offer...

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Thank Jonnie A
Marie W, General Manager at Malmaison Reading, responded to this review

Dear ginfoodie Firstly thank you for taking the time to write your review. I was however very surprised to read your comments about the check-in process being mechanical and that could find friendlier service elsewhere. This is most unusual as almost all reviews say just how much of an asset our members of staff are to the hotel. I am...

Chesterfield
Reviewed February 16, 2016 via mobile

My husband booked two nights at the Mal Reading. Having stayed at the Oxford, Edinburgh & Manchester Mal's I was expecting a similar good experience. We left feeling disappointed. We stayed in a deluxe room with bath & shower. The bath although a good size had taps at one end therefore not a double ended bath as hoped, the shower...

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Thank hollymist
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Hollymist Firstly thank you for taking the time to write your review. i am pleased that you found the location of the hotel @very good.@ I am however sorry that you left feeling disappointed after your stay here @ Malmaison Reading. I have spoken to the housekeeping manager regarding your comments on the room and put in more rigerous...

Reviewed February 15, 2016 via mobile

My partner and I have visited this hotel on more than several occasions now and I must say...this place is getting worse everything. ..The bar and restaurant are great but everything else in terms of service...this has to be one of the worst I have experienced in a long time...The hotel staff at the reception doesn't seem to communicate with...

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Thank Don B
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Don B Thank you for taking the time to write your review. I’m very sorry to read that your recent experience at the hotel and in particular the Service you recieved did not meet your expectation. I have spoken to the brasserie and reception team about your comments and have put processes in place to ensure the comunication lines...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Malmaison
Malmaison
Cuisines: British, French, European
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The brief encounter, that fleeting glance from across the platform, a longing to be with the one you shouldn't...Meet me outside the station at this gloriously converted rail hotel. You shouldn't have this much fun so close to Heathrow, but you will at Mal. You shouldn't find a train set in your room, or a bath big enough for two, for that matter. ... more   less 

Additional Information about Malmaison Reading

Address: 18-20 Station Road, Reading RG1 1JX, England
Location: United Kingdom > England > Berkshire > Reading
Price Range: $102 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Reading 4*
Number of rooms: 75
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Also Known As:
Malmaison Reading Hotel Reading
Malmaison Hotel Reading
Reading Malmaison Hotel
Hotel Style:
#4 Luxury Hotel in Reading
#6 Business Hotel in Reading
#10 Romantic Hotel in Reading
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Questions & Answers

Here's what travelers have asked, with answers from Malmaison Reading staff and other travelers.
7 questions
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Questions? Get answers from Malmaison Reading staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Book elsewhere”
 of 5 bubbles jamiel356, 5 days ago | Read review
“Basement rooms are usually suites (So you pay the premium) but are quite and great to just get on with some work.”
 of 5 bubbles Littlebroad, 3 weeks ago | Read review
“Room 211 is the biggest room in the hotel!”
 of 5 bubbles missjohnsoncv, Feb 5, 2017 | Read review
“If you stay here, get a room on as high a floor as possible to get away from the loud bar music that plays late.”
 of 5 bubbles TheENTJ, Feb 2, 2017 | Read review
“Ours was a business meeting in the corporate meeting rooms”
 of 5 bubbles joannec561, Jan 30, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question