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Mercure Eastgate Oxford

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73 High Street, Oxford OX1 4BE, England
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921 Reviews from our TripAdvisor Community

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Showing 846: English reviews
Berne
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Mercure Eastgate Hotel is a great hotel just at the edge of the heart of Oxford - at one end of "High Street". It's very quiet, centrally located. The room is nice and spacious, with all the amenities, a nice modern bathroom, tea&coffee making facilities (as usual in the UK), great big bed - in short, pretty close to... More 

Helpful?
Thank marc-scheuner
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The location of this hotel, right on the High Street and walkable to most places in Oxford you might want to see, is brilliant. Check-in and check-out were rather chaotic; instead of a desk with an orderly queue, staff stand around a table with iPads. It's the loudest and pushiest who get seen first when it's busy; the staff were... More 

Helpful?
Thank SingleSpy
Oxenhope, United Kingdom
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Hotel in good location. Rooms smaller than I was expecting for the price but very comfortable. Glad I was not over the main road as windows didn't shut properly. Great shower though. Made a nice change having the controls away from the water jets so you could let it run and not freeze to death with the initial cold blast!... More 

Helpful?
Thank Crazyann
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your kind review, I am pleased that you enjoyed the hotel and its location. I am afraid the hotel is over 100 years old and limited in a couple of the bedrooms with space, due to the structure and age of the building. I have spoken with the breakfast team, and I am very sorry for the... More 

London, United Kingdom
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We booked this room for 2 days in July knowing it would be quite hot outside. The hotel is advertised as having air conditioning and I confirmed this with the general manager in writing. On arrival our room was not ready until 15:30 (check in time is "guaranteed" at 14:00). We had already heard several guests complaining of sweltering rooms.... More 

Helpful?
1 Thank Yin W
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review

Dear Dr Yin Thank you for your recent review, I have corresponded earlier on this week when I returned from my annual leave on holiday. I do apologise that I was away when you came to stay and again I am very sorry that one of our air conditioning compressors did break down, we have chased the replacement compressor however... More 

Travelers are raving about these Oxford hotels

London, United Kingdom
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

The staff are nice, the breakfast is good, and the location is super. However the rooms are tired, small and basic. It's incredibly overpriced - £220 per night not including breakfast gets you a room of roughly Travelodge standard, maybe a little better - but that is simply the reality of staying in central Oxford. If location is what matters... More 

Helpful?
Thank Monkeynuts187
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your recent review, I am pleased that you liked the hotel and its location, and that the team were friendly and looked after you. We are located in the city centre and in May, June and July, the hotel is inundated with rtequests as it iss the main examination period followed by graduation. We are located directly... More 

Bedford, United Kingdom
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is very central and everything you need is within walking distance. We were in Oxford for a conference so it was nice to be able to walk to the venue rather than wrestle with the morning traffic. If you drive, there is parking available but be warned there is an extra charge for this £20 a night I... More 

Helpful?
Thank Thompsoncroft
ManagerOxford, Rooms Division Manager at Mercure Eastgate Oxford, responded to this review

Dear Thompsoncroft Thank you for taking the time to leave a review. It was a pleasure to have you staying with us. I am sorry that you found the meal less than satisfactory in our Marco Pierre white restaurant. I do hope you bought these issues up at the time so that we could remedy them for you immediately. Kindest... More 

Australia
Level Contributor
240 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
2 of 5 stars Reviewed 1 week ago

We have stayed here three years running because of its location but this time our patience ran out. This is an incredibly overpriced hotel with very poor service. The rooms are only average. We paid 315 pounds per night for a Privilege Room (without breakfast). The previous week I had stayed in a Privilege room in the Mercure at Sheffield... More 

Helpful?
Thank Ert53
ManagerOxford, Rooms Division Manager at Mercure Eastgate Oxford, responded to this review

Dear Ert53 Thank you for taking the time to leave a review. I am so sorry to learn that you did not enjoy your stay with us. We do have limited wardrobe space in some rooms due to the age and structure of the building, we have tried to maximise the space in the rooms where possible. I have noted... More 

UK
Level Contributor
169 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here recently for one night as we were attending a festival in a nearby park. The location is excellent, right in the middle of Oxford, we were able to walk to all the sights and colleges easily. Staff were friendly and helpful and the cocktails in the bar were great and served by a friendly barman. However............. the... More 

Helpful?
Thank cruella55
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your recent review and I was pleased to note that the staff were very friendly and looked after you. I am sorry that you did not like the bedrooms, the hotel was originally 4 townhouses and is over 100 years old, its structure has given limted space throughout the hotel and to make the bedroom more spacious... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was comfortable (once I had asked to be moved out of the smallest hotel room ever!) The good things about this hotel are that reception staff and bar staff, especially Adam, were efficient and friendly. Once moved, my room was large with a spacious bathroom with shower and had everything I needed. The free wifi was good and... More 

Helpful?
Thank Charlotte S
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your recent review, I am so pleased that the team especially Adam, he is an excellent ambassador, looked after you. The hotel was renovated last year, with most of our guests liking the newly refurbished bedrooms and bathrooms. I am so sorry and embarrassed at the lack of service and attention that you received from the breakfast... More 

London, United Kingdom
Level Contributor
96 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a centrally located hotel in the High Street in Oxford where we have stayed before. Our room was fine except for the aircon which neither we nor the receptionist could turn off late at night. It was very cool. We had breakfast here which comprised a broad variety of buffet which was ok and also an ordered cooked... More 

Helpful?
Thank CrispinN_11
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your recent review, the hotel is ideally located just off the main high street in the city centre. Further to my e-mail earlier in the week, may I again apologise for the air conditioning in your room not allowing you to switch off the system, the engineer is due on site tomorrow. I have spoken to the... More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Originally a 17th Century coaching inn, this 4 star hotel has 63 en suite rooms. The hotel is ideally situated for visiting the historic colleges as well as participating in the year round entertainment, including open air plays, river punting and the May Day celebrations. The main shopping area is nearby. Facilities are available for breakfast only. The hotel is easily accessible via M40, pay parking is available. ... more   less 

Additional Information about Mercure Eastgate Oxford

Address: 73 High Street, Oxford OX1 4BE, England
Location: United Kingdom > England > Oxfordshire > Oxford
Price Range: $170 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Eastgate Oxford 4*
Number of rooms: 63
Reservation Options:
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Also Known As:
Mercure Eastgate Oxford Hotel Oxford
Accor Eastgate Oxford
Mercure Oxford
Hotel Style:
#12 Luxury Hotel in Oxford
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