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Macdonald Randolph Hotel

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3,002 Reviews from our TripAdvisor Community

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Showing 2,898: English reviews
London, United Kingdom
Reviewed December 5, 2015

I have visited this hotel many times over the years and not so long ago it was the jewel in Oxfords hotel crown but it really has gone down hill and there are many better hotels than this all over the city.It used to be a warm welcoming old school,country house style hotel in the centre of Oxford serving great...

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Helpful?
3Thank getitrighttravelbug
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for taking the time and trouble to post a review. I was sorry to learn of your disappointment especially as you have used the hotel in the past. We have refurbished our restaurant with a new concept due to launch in March 2016. The decor has been well received and I am sorry that you did not like...

Jaen, Spain
Reviewed December 2, 2015

This is the third time I stay (3 nights) at the Macdonald Randolph Hotel. So I consider myself in a position to be able to criticize the hotel , with the tree years of experience. On arrival I was upgraded to a room (113) which was inundated with toxic gas coming from a blower of a worker which was on...

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5Thank Fernandez1953
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for posting a review and I was disappointed to learn of the shortcomings on this occasion and being a regular patron, our normal high standards were not met during your visit. I am sorry that due to work on the external building this necessitated a room move. I am sorry this was not assessed prior to your check-in...

Norwich, United Kingdom
Reviewed November 30, 2015

The Randolph could not be better placed as a base to explore central Oxford,with everything within a short distance on foot,colleges,shops,theatres and a museum right on the doorstep!This wonderfully historic hotel is doing a great job of providing a good service,despite being inconvenienced by the major refurb it is undergoing.We were lucky enough to spend 2 nights here,and found all...

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1Thank Joy C
London, United Kingdom
Reviewed November 29, 2015

I don't usually write reviews and hate complaining but I don't want anyone else wasting their money hence the below. I really wanted to stay at the Randolph due to its link with Morse and Lewis. We stayed one night on a Saturday. We arrived early to be told they had a room ready. I was unaware that my partner...

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4Thank Penny C
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for taking the time to post a review and I was sorry to learn of your disappointment. We strive to offer the highest levels of care and service to our guests and I am sorry we did not live up to this ideal. We regularly assist guests with special in-room items and I am sorry that on your...

Greater London, United Kingdom
Reviewed November 29, 2015

Don't be put off by the fact there has recently been a fire ... When you stay in this wonderful hotel you are not really aware of it at all as the staff are so so wonderful and helpful , totally charming and they cannot do enough for you ... in fact I really cannot stress that enough ..... They...

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Thank Meliymay
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for posting a review following your stay with us. The team and the contractors are working tirelessly to ensure our guests are not inconvenienced by the essential repair work following the fire back in April and I am delighted we were able to live up to this ideal. The majority of the hotel was untouched and we are...

Hants, UK
Reviewed November 29, 2015 via mobile

I stayed 1 night with my husband to meet friends. We were made to feel very welcome on arrival. Our room was lovely and spacious and warm. We had afternoon tea which was delicious. The staff were all very friendly. Nice breakfast. The concierge staff deserve a mention for being very helpful and efficient on checkout dealing with the car...

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Helpful?
Thank Carrieradiostar
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for your kind review following your stay. I shall be sharing your comments at our weekly team meeting and I know the team will be most motivated by your feedback. We strive to offer all our guests the highest levels of care and service and I am pleased we lived up to this ideal. I hope we can...

London, United Kingdom
Reviewed November 28, 2015 via mobile

The hallowed walls of this hotel welcome you as if you are entering an ancient University City's gentlemans club. The wood paneling bar is reminiscent of an Agatha Christie setting mixed with Hogwarts. The staff are courteous and the rooms are comfortable, phenomenal bed linen and tasteful Molton Brown toiletries. A turn down service is provided and the breakfast is...

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Thank Leelondon40
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for your comments following your stay with us. I was pleased you enjoyed your time at the hotel. We are a traditional property which will be celebrating our 150th Anniversary next year. We do however offer all the modern conveniences of our counterparts. The refurbishment work currently taking place is coming along well and I do hope we...

Essex
Reviewed November 27, 2015

Third time staying here with family. I really think they should reduce the room rate whilst building work is on going. It's ok, breakfast service was poor, and room service didn't pick up!. Can't beat location but there are better hotels for the money now in Oxford.

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Thank SGHRET
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for taking the time and trouble to post a review. I am sorry for the services lapses at breakfast and indeed room service were not answering the telephone. All calls should the line be busy, revert to reception and I shall be speaking to the team. May I assure you that our main reception desk is manned 24...

London, United Kingdom
Reviewed November 26, 2015

Fabulous stay, spacious room with a large comfortable bed and great amenities. Staff were very friendly and attentive. Prebooked valet parking and William was especially welcoming and helpful when we arrived and left the hotel. Looking forward to returning once the refurbishment is finished. Great location for visiting all the sights.

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Thank Emsx10
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for your kind review following your stay. The hotel is indeed right in the heart of the city of Oxford and in walking distance of all major colleges and attractions with The Ashmolean Museum across the road. I know the team will be most motivated by your comments. Our refurbishment work should be completed in the Spring but...

Daventry, United Kingdom
Reviewed November 24, 2015

The weekend was absolutely amazing, everyone had a fantastic time! The staff at the Randolph couldn't have helped more with arranging tours and experiences to ensure we maximised the short time we had in Oxford.William helped us find a superb tour guide, Elizabeth, who was incredibly knowledgeable, and everyone was completely in awe of Oxford and the colleges! The meal...

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Helpful?
Thank TandySam
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for your kind review following your stay with colleagues and friends. William and indeed the rest of the team were delighted to learn of your feedback. We have a very hardworking and dedicated team and it is always pleasing to know our guests enjoyed their time with us. The Randolph Hotel is a great place to meet up...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Macdonald Randolph Hotel

Address: Beaumont Street, Oxford OX1 2LN, England
Location: United Kingdom > England > Oxfordshire > Oxford
Price Range: $193 - $470 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Macdonald Randolph Hotel 5*
Number of rooms: 151
Reservation Options:
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Also Known As:
Macdonald Randolph Oxford
Hotel Macdonald Randolph
Randolph Hotel Oxford
Hotel Style:
#4 Spa Hotel in Oxford
#4 Family Hotel in Oxford
#7 Romantic Hotel in Oxford
#11 Luxury Hotel in Oxford
#11 Business Hotel in Oxford
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Questions & Answers

Here's what travelers have asked, with answers from Macdonald Randolph Hotel staff and other travelers.
28 questions
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Bloomingdale, Illinois
2 months ago
Cardiff, United Kingdom
2 months ago
surrey
6 months ago
Mumbai (Bombay), India

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Questions? Get answers from Macdonald Randolph Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“A Feature King Room (in the newer part of the hotel) bit of a walk from Reception BUT it is nice and quiet.”
803phaedra, yesterday | Read review
“A room away from the scaffolding. Be aware that they have decided they can add a nominal charge to your bill for their charity.”
tripvisitorold, 6 days ago | Read review
“Rooms at the front seem to be smaller”
Solrsparkle, 1 week ago | Read review
“Ask for a big room if there is a choice”
SimonP562, 2 weeks ago | Read review
“You may want to see across the road at the fabulous Ashmolean Museum.”
PortobelloLalique, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question