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Holiday Inn York City Centre

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Traveler (280)
360
Panoramas (2)
Dining (13)

About

Location
Cleanliness
Service
Value
Property amenities
Free High Speed Internet (WiFi)
Room Service
Restaurant
Bar/Lounge
Breakfast Available
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Accessible rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Trendy
Centrally Located
HOTEL CLASS
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Special Offer:Book Direct and Save
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Location

Full view
100Great for walkers
Grade: 100 out of 100
115Restaurantswithin 0.3 miles
48Attractionswithin 0.3 miles
2,054Reviews
394Photos
17Q+A
100Room tips
Traveler rating
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  • 103
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Popular mentions
I had a generally positive experience at this hotel. The location is great just near the castle and there are some restaurants and super markets nearby. The rooms are clean and warm, though a bit small.
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Room 106 is just above the Air conditioning units for the entire hotel. The window was faulty and the Noise kept me awake most of the night. The receptionist was understanding and helpful and gave me customer services email to contact. I sent an email and the person who
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Convenient location, parking available nearby. £20 for 48hrs. That’s not too bad. hotel was fine. Totally characterless but everything was perfectly ok. .... didn’t have a breakfast deal so can’t comment on restaurant side of things. .. don’t want to be negative, but just
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Stayed in this hotel as an overnight business trip. It was clean and comfortable. Breakfast buffet is always a bonus. I enjoyed a run around the city before breakfast, although they didn't have a running route, you can follow the old city walls for a short historic run.
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Arrived at the hotel excited and expecting everything to be sorted. Only to be told once we got there that the room we had booked slept 2 adults and 2 children rather than 3 adults. On the page we booked it on it has a number 4 and a person next to it, we tried to find where it
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Response from Holiday Inn Y, General Manager at Holiday Inn York City Centre
Responded 2 weeks ago
Dear alicemoulding, Thank you for your email. I am aware of the situation as I was here when you initially arrived at the hotel to check into the room under the name of Wilson. Whilst I do appreciate that you may not have seen this information while booking, we still stand by our opinion that this is clear. I do apologise that you found the staff you encountered unhelpful, however what you did not mention is that we did offer you the options to either book an additional room at £75 OR pay the extra person charge of £70. I feel that given the circumstances and the mistake having been made on your part on a prepaid basis, we did everything we could to try to accommodate you. With regards to the third person charge of £70, had you searched for three adults it would have given you information (under rate details) which clearly states “70.00 GBP per extra adult starting with the 3rd adult. (not included in price)”. Whilst I do understand that you did not see this information, we believe that this – as well as the information in the room description stating that the room you booked is for two adults and two children up to twelve – is enough information to avoid guests making this mistake. I would like to add to add that even the email that you sent following this issue - where you provide a screenshot of your phone showing you searching for the room - you only searched for two people. In my opinion, this just proved that you only searched for two people when initially booking the room. Once again, I am very sorry that the options we offered were not suitable for you, and that you felt the need to pay for a room elsewhere. I would like to also state for any future guests reading this review that we in no way 'con' our guests and we are - as stated above- very upfront with any additional costs and make this as clear as possible. In this case, the guest did not take the time to read the information supplied before booking on a prepaid, non-refundable basis. When we subsequently tried to charge the guest for the £70 extra person charge, we were met with hostility. We as a business will not be held accountable for guests failing to read the information supplied prior to confirming these terms and conditions. Kind regards Jade W Front Office Manager
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Professional photo exclusively commissioned by TripAdvisorHoliday Inn York City Centre
The Family Room (PRE-RENOVATION) at the Hotel 53
Bathroom
double room
view of room
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12345630
we can store items in one of the conference rooms subject to availability which is lockable, alternatively we do have a bike rack to the side of the hotel.
1 vote
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Is there parking at this hotel
Thank you for your question! Whilst the Holiday Inn does not have it's own parking, there is plenty of paid parking in the area surrounding the hotel at an average price of £8 - £9 for a 24 hour stay. I hope this helps. Kind regards Jade W Front Office Manager
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There is limited parking. we had to use a car park behind the hotel which allows overnight parking, I think it cost about £9-00 for 24 hours,
-1 votes
Yes we do have hairdryers in all rooms if you find there is not please contact reception who will be able to get one for you
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1234
"upper floor rooms"
"Let them know if you have a problem as they will try their best to help."
"higher the floor the hotter the room no air con"
"Limited evening meal options"
"Choose a different hotel with air conditioning"
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PRICE RANGE
$67 - $351 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality inn york53 hotel york
FORMERLY KNOWN AS
Hotel 53
LOCATION
United KingdomEnglandYorkshireYork
NUMBER OF ROOMS
100
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