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The Royal York Hotel

#8 of 47 Hotels in York
Certificate of Excellence
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425 Reviews from our TripAdvisor Community

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Showing 418: English reviews
Hong Kong, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

We booked a family room and on check in were sent to a room in the new wing, accessed through the car park. The room was on the lower ground floor and my kids asked me why I'd booked the 'dungeon' room as it was below street level. It was possibly the worst room I've ever seen and if I'd... More 

Helpful?
Thank Caroline B
rjmansell, General Manager at The Royal York Hotel, responded to this review

Dear Caroline B, We are grateful you took the time to review our property on TripAdvisor. Your comments are very valuable to us, as we strive to improve with each and every stay. I am truly sorry you had a disappointing experience. We have received many wonderful comments and feedback from the Trip-advisor community since the hotel re-opened, particularly in... More 

Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed yesterday NEW

Lovely hotel - great location and public areas are really stunning. However when we arrived at our room it was absolutely tiny! We wouldn't have been too upset by this had the hotel been very cheap however for the price we paid, I definitely expected more. Thankfully the staff were really helpful and the manager agreed to refund us fully... More 

Helpful?
Thank RebeccaS007
rjmansell, General Manager at The Royal York Hotel, responded to this review

Dear RebeccaS007, We are grateful you took the time to review our property on TripAdvisor. Your comments are very valuable to us, as we strive to improve with each and every stay. I am thrilled you loved the results of our recent refurbishment, however I sincerely apologize that your bedroom on this occasion did not meet your high expectations. We... More 

Newcastle England
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here in June this year. Pushed the boat out and booked a Jnr Suite for 3 nights. The room was huge and well decorated. Very comfy bed and huge shower with a great pressure. We stayed in room 100 on the first floor. It was not cheap but you get what you pay for and I had no complaints... More 

Helpful?
Thank Neil-521
rjmansell, General Manager at The Royal York Hotel, responded to this review

Dear Neil-521 Thank you for staying with us and the wonderful review you posted. We are delighted you had such an amazing time in York. We look forward to seeing you back soon Warm Regards RMansell General Manager More 

2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

From my first phone call till walking in to the room was first class service.got here early on train walked 200 yards to hotel that was the hardest part !!!! Left bags they were in room when got back, when we got in room a bottle of champagne waiting for us and a hand wrote card wishing us luck thank... More 

Helpful?
Thank Doug C
rjmansell, General Manager at The Royal York Hotel, responded to this review

Dear Doug C, Thank you for staying with us and giving us such a great review..... We are delighted you enjoyed your stay in York so much. We look forward to welcoming you back soon Warm Regards RMansell General Manager More 

Leeds, United Kingdom
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed for 2 nights and got a room upgrade and chocolates because it was my birthday which was. Wry much appreciated. The hotel is lovely and in a fabulous location. The room was spotless and the staff very friendly and helpful. The reason for 4* and not 5* is purely down to cost - it was in excess of... More 

Helpful?
Thank Faycas
rjmansell, General Manager at The Royal York Hotel, responded to this review

Dear Faycas, Thank you for staying with us in York. It was great to see you loved the hotel and the team looked after you so well. We look forward to seeing you again soon Warm Regards RMansell General Manager More 

Perth, Australia
Level Contributor
81 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Royal for two days, and found our hotel room adequate but somewhat small and hot for a quality hotel. Opening the window cooled the room, but let in the noise from the adjacent restaurant and railway station. The breakfast choice was adequate, and our dinners enjoyable. This hotel is located in a central location, within an... More 

Helpful?
Thank aussie4854
rjmansell, General Manager at The Royal York Hotel, responded to this review

Dear aussie4854, Thank you for choosing us as your base to explore York during your recent visit. We hope to see you back with us next time you visit the area. Warm Regards RMansell General Manager More 

Richmond, United Kingdom
Level Contributor
46 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for one night only. We booked a twin room but got upgraded to a suite which was lovely, however the view was onto the back of the railway, flat roofs and looked very industrial-it was awful. The suite itself was lovely and perfectly clean apart from the bathroom sink overflow-it was really dirty. The Shampoo/shower gel they... More 

Helpful?
Thank Maggie H
rjmansell, General Manager at The Royal York Hotel, responded to this review

Dear Maggie H, Thank you for your feedback following your recent stay with us. Great to see you enjoyed your stay so much and that you'll be back to stay with us again. Sorry that your room cleanliness was not to our usual high standards and I appreciate your genuine and sincere comments, so that we can prevent this from... More 

Level Contributor
59 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a really difficult review to write because we left feeling like we had had a lovely stay. However, you really do pay for the luxury of staying in the Royal York Hotel (£160 per night for a double room) and for this reason, I felt that some things were not quite good enough to be classed as luxury.... More 

Helpful?
2 Thank Steph1910
scotland
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great hotel lovely grounds . Rooms lovely ,nice gesture with milk and water in fridge , Breakfast excellent. Minutes from train station . Very handy for city centre . Tour bus hop on /off stops outside hotel.

Helpful?
Thank holly050
Sydney, Australia
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed here with my mother for a weekend and we both had a junior suite, 201 & 202 next door to each other. The room was spacious with a lovely view of the Minster. The breakfast buffet was one of the best I've ever had and the overall hotel service was excellent. There was a rowdy hens party in... More 

Helpful?
Thank Bellskiblue
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access

Additional Information about The Royal York Hotel

Address: Station Road, York YO24 1AA, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range: $161 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal York Hotel 4*
Number of rooms: 165
Reservation Options:
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Also Known As:
Royal York Hotel Grand Victorian
Royal York Hotel York
Hotel Style:
#5 Luxury Hotel in York
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