We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

BEST WESTERN Kilima Hotel

Show Prices
#17 of 47 Hotels in York
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
BEST WESTERN Kilima Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null}
Add Photo Write a Review

527 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 524: English reviews
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

I'm thinking perhaps I was put in one of the few older rooms judging by the other reviews. The receptionist on arrival was really helpful and friendly (hence the average rating) but the decor and cleanliness in room 16 on the ground floor was dreadful. The decor was a mismatch of migraine-inducing patterns, carpet worn and bathroom very tired. There... More 

Helpful?
Thank mattmdrew
Christchurch, New Zealand
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Good location just outside central York. Excellent off street car parking. Indoor swiming pool. Very good amenities and breakfasts. Older building. My room floor creeked quite badly and walls are pretty thin. Staff were excellent. Would stay here again.

Helpful?
Thank slippery2016
Worthing, England, United Kingdom
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Very welcoming and helpful staff. Breakfast was excellent. Loved the swimming pool. Would definitely stay again. Nice touches in the room like an iron and ironing board. Very good location and within walking distance of everything.

Helpful?
Thank iandrw2014
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear iandrw2014, Great to see you enjoyed the hotel so much. We are constantly striving to improve the guest experience and welcome all remarks both good and bad as constructive. I look forward to your return but please remember that even if we look closed on the internet we may still have rooms to sell direct. Regards Chris More 

stourbridge
Level Contributor
229 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
5 of 5 stars Reviewed 1 week ago

Convenient location on the western edge of the city centre, about 20 minutes walk from the Cathedral, and benefiting from good on site parking. The property is well presented with nice decor in common parts and very nice, semi subterranean, characterful dining room. My room was comfortably furnished with many nice touches and a decent en suite. I had a... More 

Helpful?
Thank wart1
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear wart1, Thank you for your review of the hotel. I is always a great delight to welcome guests back to the hotel and I see that you will be returning. Don't forget to call direct on 01904 625787 for free car parking and a discount of internet prices. Regards Chris More 

Lancaster, England, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here after two nights in Carlisle with my mum. Definitely preferred this hotel. On check in the reception lady was juggling phone calls and visitors arriving at the same time. She was very friendly and polite and took the time to show guests to their room pointing out the dining room and pool areas and times of availability. Room... More 

Helpful?
Thank Linda B
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Linda B, Thank you for your review of the hotel. I am so pleased you all had a great time and cannot wait for your return. Just give us a call on 01904 625787 for the best rates. If we look closed on the inter web still give us a call a we may hold rooms back for repeat... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I am afraid our stay at this hotel started on a negative note from the off... we arrived about 20 minutes earlier than check in time and the rooms we not ready... not a problem at all but the fact the receptionist seemed to have no time for us at all turned out to not be the best welcome to... More 

Helpful?
Thank Gary H
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Gary H, I have taken the time to look over your review several times now and would like to start by apologising for not meeting your expectations on this visit. I am very surprised your welcome was not better as this is one of our strongest and most commented on attributes. I am sorry the Carlsberg was not to... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Lovely hotel, very attentive staff, very welcoming pool after walking all day. The hotel its self was warm and welcoming. Public areas were decorated nicely and well kept. Room 11 however was not. Tiny window in a large room that allowed no natural light. Saying that bed was comfortable allowing for a good nights sleep. Would I stay again? Yes

Helpful?
1 Thank Louise H
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Louise H, Sorry about the window and the light I have had a chat with the owner and we are looking at what can be done to improve the situation. Although winter will be here soon and the leafs will fall from the trees that block the light. The next time you come give me a call for a... More 

Weston, Cheshire
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Family of 5 stayed here, really good value as you get a full breakfast included and access to the swimming pool and fitness area. It was great to get back after walking round sunny York and relax in the pool with the kids. The family room we stayed in was brilliant, a 4 poster bed for the adults and a... More 

Helpful?
Thank Martin S
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Martin S, Thank you for your very kind review of the hotel. Not a lot of hotels have rooms for 2 adults and 3 children but we do, Not a lot of hotels have a swimming pool but we do, Not a lot of hotels have a large free car park but we do, when you call on 01904625787.... More 

Manchester
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

this was our second stay here and we loved it. Bank holiday weekend away with our 2 adult daughters. Lovely rooms, great staff and a lovely pool and steam room too. Breakfast is excellent with great choice and very friendly staff and lovely hot food served with a smile. We will definitely stay here again, Chris and his team are... More 

Helpful?
1 Thank DoylieManchester
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear DoylieManchester, The greatest compliment a guest can give us is to return so thank you so much from all the staff. We are all looking forward to your next visit. Regards Chris and all the team More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Couples night away from it all, ready for a bit of culture and a nice evening out for meal. Lovely pool, friendly staff, good breakfast. Wonderful relaxing city break for a night. Thanks to Chris and team!

Helpful?
2 Thank Paul G
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Paul G Thank you for your kind word. I do hope we see you soon but don't forget to give me a call. Reagards Chris More 

Questions? Get answers from hotel staff and past guests. Ask a question

230 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (62)
Viewed
Bathroom (5)
Viewed
Room/Suite (17)
Viewed
Dining (6)
Viewed
Pool/Beach Area (3)
Viewed
Hotel & Grounds (6)
Viewed
Family/Play Areas (1)
Viewed
Other (24)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (158)
Viewed
Amenities (7)
Viewed
Double Room (33)
Viewed
Four Poster Room (35)
Viewed
Pool (6)
Viewed
Dining (14)
Viewed
The Hotel (27)
Viewed
Twin Room (36)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (10)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (2)
Viewed
Dining (5)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travelers also viewed these York hotels
0.6 mi away
The Grand Hotel & Spa
0.3 mi away
Mount Royale Hotel & Spa
1.2 mi away
Hotel Indigo York
Hotel Indigo York
#4 of 47 in York
4.5 of 5 stars 704 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
York Marriott Hotel
0.5 mi away
Hampton by Hilton York
0.9 mi away
BEST WESTERN PLUS Dean Court Hotel
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Free Parking
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Concierge
Official Description (provided by the hotel)
The BESTWESTERN Kilima hotel is a privately run family feel hotel with 26 bedrooms. Located on the west side of the historic city of York we are a 10-15 minute walk to the bar walls and a further 5-10 to the city centre. We are on two bus routes and busses go every 10-15 minutes. Taxis are around £5.00. We have our own car park as well as an indoor swimming pool and small fitness room. All rooms are en-suite and all have flat screen TV and free coffee and tea making facilities. We pride ourselves on our friendly relaxed approach as well as our drive to make every guest stay as enjoyable as possible. ... more   less 

Additional Information about BEST WESTERN Kilima Hotel

Address: 129 Holgate Road, York YO24 4AZ, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range: $127 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Kilima Hotel 3*
Number of rooms: 26
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Agoda, Travelocity, TripOnline SA, Priceline, Odigeo and Hotwire so you can book your BEST WESTERN Kilima Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western York
York Best Western
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay