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BEST WESTERN Kilima Hotel

#14 of 47 Hotels in York
Certificate of Excellence
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508 Reviews from our TripAdvisor Community

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Showing 505: English reviews
Market Harborough, United Kingdom
Level Contributor
9 reviews
1 of 5 stars Reviewed 2 days ago NEW

I stay in a lot of Best Western hotels and this is the worst I've ever been in. Outside of my room the hotel was below par. Location wasn't great by any means but close enough to walk into town. I was put in a small, depressing, dilapidated room which was ridiculously hot and uncomfortable. I asked to move but... More 

Helpful?
Thank Peter I
Macclesfield, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had a good night at the hotel. Very friendly. Great breakfast, w Included in the price. We will stay again. For a 3star hotel it was very good. A short walk to the city centre, very clean and good parking.

Helpful?
Thank Ruth C
St. Albans, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

This hotel was in a very good location, you could walk into the centre of York in about 10 mins. The staff were very helpful and friendly. Breakfast was lovely and the evening meal great. The Railway museum is very close and is worth a visit.

Helpful?
Thank Ann N
Newcastle upon Tyne, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here for my wife's birthday in March and were very impressed. A lovely hotel, very clean and modern including the room, and the pool was great. It was only a short walk to York town centre, around 10 minutes. A special mention has to go out to the receptionist, unfortunately I've forgotten his name but he was very... More 

Helpful?
1 Thank andyj1974
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear andyj1974, I am so very pleased you all had a great time for your wife's birthday. You must make sure next time you take breakfast I am sure you will enjoy it. On the subject of next time give me a call on 01904 625787 for a discount from any live rate we have on the internet. Regards Chris More 

Droitwich, United Kingdom
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My partner and I had booked a week off work with no plans, he found this hotel and decided we would have a few days away, so we had 3 days 2 nights here. We arrived Monday afternoon about an hour before check in, only had to wait about 20 minutes and our room was ready for us. The gentleman... More 

Helpful?
Thank Robyn M
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Robyn M, Thank you for your kind review of the hotel. I do agree with you it has been very warm recently without having much sun. On the note of price I keep pointing out that we will always do a discount from what we show online and all you have to do is pick up the phone and... More 

Cheshire
Level Contributor
80 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Booked a night stay with friends whilst at the York races. The hotel is within walking distance of the race course. I can't recommend this hotel enough. Hotel booked a taxi for us prior to our arrival to take us to the course - 4 girls plus heels!! Rooms are great, fab size and clean. We all loved the 'goody... More 

Helpful?
Thank Linda D
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Hello Girls, We did enjoy having you all in the building it is always great to see a bunch of ladies having such a great time. Don't forget to call next time and we will sort you out. Regards Chris More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

We booked this hotel as it was reasonably priced and had a swimming pool to keep the kids entertained. The pool was very clean and a decent size and the kids loved it. The room was clean with comfy beds. Best of all the staff, especially the manager Chris, were very friendly and welcoming. Young kids can be a bit... More 

Helpful?
Thank Garethssh
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Garethssh, It was great to have you all in the hotel and I do hope to see you all again soon. We are changing the way we use the restaurant. As of Sunday 10th July we will no longer be producing food on site other than our award winning Breakfast. We have listened to all guest comments and watched... More 

Royal Tunbridge Wells, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

l was not aware of the previous comments made about this hotel so I am able to give an unbiased opinion and would now concurr with several of the negative comments made. The rooms are more than a tad bit old fashioned and have obviously been neglected for many years which is a surprising act of negligence by the owner... More 

Helpful?
4 Thank Barnaby R
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Barnaby R, Thank you for your review of the hotel I will take a look at the comments you have made and try to talk the owner into opening the wallet again. Although to be fair to him he is constantly re investing in the hotel but as soon as you get one thing done you find another to... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The BESTWESTERN Kilima hotel is a privately run family feel hotel with 26 bedrooms. Located on the west side of the historic city of York we are a 10-15 minute walk to the bar walls and a further 5-10 to the city centre. We are on two bus routes and busses go every 10-15 minutes. Taxis are around £5.00. We have our own car park as well as an indoor swimming pool and small fitness room. All rooms are en-suite and all have flat screen TV and free coffee and tea making facilities. We pride ourselves on our friendly relaxed approach as well as our drive to make every guest stay as enjoyable as possible. ... more   less 

Additional Information about BEST WESTERN Kilima Hotel

Address: 129 Holgate Road, York YO24 4AZ, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range: $125 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Kilima Hotel 3*
Number of rooms: 26
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Also Known As:
Best Western York
York Best Western
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