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Novotel York Centre

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#30 of 47 Hotels in York
GreenLeadersBronze level
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Novotel York Centre
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2,106 Reviews from our TripAdvisor Community

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Showing 2,053: English reviews
County Durham, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed 1 night with my son. We arrived 2 hours early and I asked if I could park my car up they said yes and looked and said my room was ready, what a change. Staff were friendly and helpful no complaints. Breakfast was good and everything was clean. Beds were comfy I even asked after check out time could... More 

Helpful?
Thank Wendy M
Cheshire
Level Contributor
206 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Overall we had a comfortable stay. Nice large, modern lobby-bar-reception area. Staff were efficient although we asked for an early check-in, it never happened. Rooms were bright, clean and functional. Breakfast food quality was good however, one problem we had was after queuing up for 10 minutes, not bad really as the hotel was busy, we got a table, ordered... More 

Helpful?
Thank CheshireMog
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning and thank you for your comments. I am very pleased to read you had a good stay with us and have shared your comments with the team. I am sorry we were not able to give you access to your room before the check in time due to the hotel being full the night before. I have also... More 

2 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed in this hotel with my fiance and 3 month old son and the rooms were spotless, room service was prompt and the pool was lovely. we arrived at 10am and we're able to check into our room straight away which with all the trappings travelling with a 3 month old was a God send. Also parking is £11... More 

Helpful?
Thank Kayleigh H
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning, Thank you very much for taking the time to write a review following your recent stay with us. I am delighted you had a good stay with your fiance and newly born son. I hope we will have the pleasure of seeing you again soon. With kind regards, Christophe Ughetto More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed here in mid August and found the hotel to be very clean and tidy. The front of house were very friendly. The hotel has a good location and takes about 10 minutes to walk to the town centre. Overall a fantastic stay in a nice hotel in a great city.

Helpful?
Thank Summerhillred83
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning, Just a few words to thank you for your kind comments. I am delighted you had a good time and enjoyed our beautiful city. I hope to welcome you back in the near future. With kind regards, Christophe Ughetto More 

Spain
Level Contributor
6 reviews
4 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

Not a good start and it didn't get any better. We arrived at 1.40pm and when I booked I was informed our room would be available at 2pm. Our room was not ready and so we were unable to check in. Nothing was suggested as to what we do whilst we waited for our rooms. We asked about the restaurant... More 

Helpful?
Thank Colin S
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning, Thank you for your review. I am obviously very disappointed to read your comments. Whilst this is an extreme and very much out of character, I have personally spent some time reviewing your comments with the team. This is totally unacceptable and I can assure you this is being dealt with. Thank you for your feedback. With kind... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

I booked the hotel for the 2 of us in Novotel hoping for a luxury room (it is called a superior queen after all!) rather than a standard Premier Inn. What a disappointment that was. Drab room, filthy carpets with nail clippings under the bed, sheets not ironed, torn net curtains and a third world toilet (I've been to portaloos... More 

Helpful?
Thank Luke G
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning and thank you for your comments I am sorry to read about your feelings following your recent stay with us and that your experience did not meet your expectations. As with every review we do receive, we will review them and take appropriate steps to avoid any repeat especially when it comes to cleanliness. Thank you once again.... More 

Gateshead, United Kingdom
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

This place had been recommended by a relative and I'm so pleased we listened. It's tucked away by the river a short walk away from the city centre - easy to drive to but as it's tucked away you have to keep an eye out for the turning on the one way loop! Car park is £11 per night and... More 

Helpful?
Thank LynseyG
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning and many thanks for your kind review. I have passed it on to the team and we are all delighted you had a good time with us. I hope we will have the pleasure of welcoming you back soon. With kind regards, Christophe Ughetto More 

Barrie
Level Contributor
97 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed here during our visit to York, England. It was a budget-style hotel with no frills. The kids enjoyed the swimming pool and we liked the room service after a long day. There was free wifi which is important for us.

Helpful?
Thank Zipotesx5
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning, I just wanted to thank you for your review and for staying with us with your family. Thank you once again and I hope we will have the opportunity to welcome you back. With kind regards, Christophe Ughetto More 

Liverpool
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

I have just returned from this hotel after spending the weekend in York with my 2 children. On entry everything is very positive. Reception area modern, clean and efficient. Our room was on the 2nd floor and on exiting the lift it was clear that the carpets were in need of replacing as they were filthy. On entering room the... More 

Helpful?
Thank famriley
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning and many thanks for your comments. They are always very useful. I am pleased to inform you we are planning to start an extensive and exciting program which will see the introduction of brand new bedrooms as well as a redesign of our main public areas. Thank you once again for staying with us and valuable feedback. With... More 

Middlesbrough
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed 1 night. Dropped case off early morning and walked into City, approx 10 min walk. Returned late afternoon, check-in quick and easy. Hotel has small pool which was well used by residents. Went into City for evening meal and returned about 10.30 pm. We had a drink in the lounge bar which was very busy with families. There were... More 

Helpful?
Thank Sue E
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning, Thank you very much for your review. It is very much appreciated and the recommendations are always very welcome. I hope we will have the pleasure of seeing you again in the near future. With kind regards, Christophe Ughetto More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Novotel York Centre hotel is a 3 star hotel, ideally located on the banks of the river Foss, alongside the historic city walls, within 5 minutes walk of the main city centre and a short drive to the University of York. All the en-suite contemporary rooms have internet access and satellite TV. Facilities include Elements Restaurant, Bar, indoor heated swimming. There are 8 fully-equipped function rooms for up to 210 people, perfect for meetings or weddings. ... more   less 

Additional Information about Novotel York Centre

Address: 4 Fishergate, York YO10 4FH, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range: $111 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel York Centre 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Novotel York Centre Hotel York
Accor York Centre
Hotel Novotel York
York Novotel
Hotel Style:
#1 Green Hotel in York
#8 Business Hotel in York
#9 Family Hotel in York
#12 Luxury Hotel in York
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