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Station Rise, York YO1 6GD England
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Traveler (2023)
Room & Suite (719)
Dining (196)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand, York
Updated 07/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 51 in York
Location
4.9
Cleanliness
4.8
Service
4.6
Value
4.2
Travelers' Choice
Welcome to The Grand, York's first and only AA five-star rated hotel. This stunning hotel opened in May 2010 following the extensive refurbishment of the former North Eastern Railway headquarters – one of York’s most iconic Edwardian buildings. Originally constructed in 1906 as a ‘Palace of Business’ for what was then one of the most powerful public companies in the country, today it is the region’s leading luxury hotel and has established a global reputation for its first-class service, stylish bedrooms and unique historic atmosphere. Following a £15 million refurbishment in 2017, The Grand now boasts 207 individually designed bedrooms, a beautiful spa to relax, a destination restaurant, a cocktail bar and meeting & event spaces. There is something for everybody to enjoy - we look forward to welcoming you soon!
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Taxi service
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
On-demand movies
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, French, Spanish, Chinese and 8 more
6132Reviews131Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
587christine wrote a review Yesterday
Yorkshire, United Kingdom7 contributions4 helpful votes
The Grand has the friendly but discreet service, and comfortable luxury one would hope from a 5 star hotel. Excellent dinner in the lovely restaurant. Its location very good for walking to the city centre, or the station, but it was quiet at night.
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Review collected in partnership with this hotel
Date of stay: May 2022
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macbond1 wrote a review May 19
Worthing, United Kingdom31 contributions1 helpful vote
What a fantastic hotel. A short walk from the train station and right by the city walls this hotel is a delight from start to finish. The service is impeccable, very warm, courteous and with great attention to detail - nothing is too much trouble. I particularly appreciated the concierge who showed me to my room telling me the history of the hotel and pointing out the original features. The room was a great size, very spacious, including a large bathroom with Milton brown products. Super comfortable bed and a fantastic nights sleep. I’d asked for a quiet room and they certainly delivered. The 1906 bar had a good selection of cocktails for pre dinner drinks and you’re only a short walk from the multitude of restaurants in the city. Breakfast was a sumptuous affair with everything you could possibly want to eat including the best croissants. I didn’t get to use the spa facilities or the cookery school which are also on site. My only wish is that I couldn’t have stayed longer.
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Date of stay: May 2022Trip type: Traveled
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Response from Israel Coronado, Guest Services / Front Office at The Grand, York
Responded 2 days ago
Dear Macbond1, Thank you so much for your kind and wonderful review of our hotel, I am so delighted that you enjoyed your visit and I hope you had a relaxing time. It is wonderful to hear you enjoyed our charming hotel and our breakfast menu. I am really so pleased to additionally hear that you found all aspects of your stay to your liking and also that our team provided a friendly and warm service for you. I hope we can welcome you again in the future. Warm Greetings, Israel Coronado Guest Relations manager
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HiggyBristol wrote a review May 18
Bristol, United Kingdom313 contributions99 helpful votes
The Grand is really an impressive hotel, one of the nicest I have stayed in. Our room was huge, comfortable and the communal areas were well presented and opulent. The staff were all very friendly and helpful, especially the door staff, who were full of helpful tips to make our visit to York even better. The breakfast was good, well organised and efficient, and we had some drinks in the evening on the terrace which was great. I have to deducted a point however. It might seem like a little thing, but if people don't mention it, it won't get changed and doing the right thing for the planet is more important than having a bedside light on ready when you come into a room. The only thing that annoyed me a little was that each room had a kill switch for the lights. The idea is that you put your key card in a slot when you come into the room and all the lights come on, when you leave the room you are forced to take your card out and all the lights go off. Perfect - saving energy will help us reduce our negative impact on the environment.... only a blank card had been placed into this kill switch meaning all this good work was undone and our room lights were wastefully on all the time. To make matters worse, we turned the lights off when we went out, but came back to the room in the evening to find the turn down service had turned the lights on again, such a waste of electricity. Clearly at some point The Grand realised that installing these switches was good for the environment. I don't know what could have made them decide to abandon it and force the lights into staying on.
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Date of stay: April 2022
Location
Service
Sleep Quality
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Response from Israel Coronado, Guest Services / Front Office at The Grand, York
Responded 2 days ago
Dear HIggy Bristol, Greetings from The Grand! We would like to thank you for taking the time to reach out to us regarding your experience. It is wonderful to hear you enjoyed your stay! Here at The Grand, it is our hope that all of our guests have a memorable and delightful trip while with us and are pleased to hear that you enjoyed our beautiful and historic hotel. It is lovely to understand that of your expectations were met and that we truly delivered a five-star service throughout. I will raise the electricity concern with our housekeeping team. As a regular practice, the lights should not be left on or any electric equipment in operation when guests leave the room. I do appreciate you letting know this and giving us the opportunity to correct this. Do let us know if you have any further inquiries or wish to join us again. We would be happy to assist. We look forward to welcoming you back to The Grand in the future. Kind Regards, Israel Coronado Guest Relations Manager
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Melanie Salinger wrote a review May 13
10 contributions16 helpful votes
We love the Grand. Have visited several times. Luxurious and pampered is how we always feel. There was a problem with the room being cold but even this didn't really detract from the visit. Two people stood out - Ned and Wayne. Ned was outstanding in the restaurant - a real asset to the hotel. Wayne as a concierge was a marvel. Great food and great service . We will be back.
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Date of stay: May 2022Trip type: Traveled
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Response from Israel Coronado, Guest Services / Front Office at The Grand, York
Responded 2 days ago
Dear Melsalinger, Greetings from The Grand! We would like to thank you for taking the time to reach out to us regarding your experience. It is wonderful to hear you enjoyed your stay! Here at The Grand, it is our hope that all of our guests have a memorable and delightful trip while with us and we are pleased to hear that you enjoyed our beautiful and historic hotel. It is lovely to understand that all of your expectations were met and that we truly delivered a five-star service throughout. Do let us know if you have any further inquiries or wish to join us again. We would be happy to assist. We look forward to welcoming you back to The Grand in the future. Kind Regards Israel Coronado Guest Relations Manager
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Nicky wrote a review May 13
Cheadle, United Kingdom22 contributions6 helpful votes
4 stars are for the amazing staff, we came for afternoon tea it was nice but I did tell them about food allergens when booking and again when there, to get the said sandwich next to sandwich without fish I only got cream cheese & cucumber and egg mayo sandwich as everything else had fish in it, I’m pretty sure there was supposed to be beef too, went the following night for evening meal it was ok again staff amazing , was going to book for my 50th this year with all the family for a couple of nights.
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Date of stay: April 2022Trip type: Traveled
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Response from Israel Coronado, Guest Services / Front Office at The Grand, York
Responded yesterday
Dear Staffs-Blahh, Thank you for sharing your experience from your recent stay at The Grand, York and for such a lovely review. I am delighted to see that you enjoyed your time with us and so pleased to hear that our team looked after you. Please accept our apologies for the disappointment with the afternoon . I will ensure that this is communicated to our Food & Beverage manager. I look forward to welcoming you again in the future. Kind Regards, Israel Coronado Guest Relations Manager
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Nettie0964 wrote a review May 12
1 contribution
A Lovely hotel in a great location. All the staff were extremely friendly and they couldn’t do enough to help. Breakfast and Afternoon Tea was Amazing. An NCP car park is just a 2 minute walk from the hotel so really handy for parking.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Israel Coronado, Guest Services / Front Office at The Grand, York
Responded 2 days ago
Dera Nettie0964, Greetings from The Grand! We would like to thank you for taking the time to reach out to us regarding your experience. It is wonderful to hear you enjoyed your stay! Here at The Grand, it is our hope that all of our guests have a memorable and delightful trip while with us and we are pleased to hear that you enjoyed our beautiful and historic hotel. It is lovely to understand that all of your expectations were met and that we truly delivered a five-star service throughout. Do let us know if you have any further inquiries or wish to join us again. We would be happy to assist. We look forward to welcoming you back to The Grand in the future. Kind Regards Israel Coronado Guest Relations Manager
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peterrider wrote a review May 12
Liverpool, United Kingdom3 contributions1 helpful vote
Just returned from a lovely stay in the Grand Hotel York. The hotel was beautiful, all staff were professional at all times and couldn’t do enough for us from the reception staff to the bar staff and concierge services. We will certainly be back for another stay soon.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Israel Coronado, Guest Services / Front Office at The Grand, York
Responded 2 days ago
dear Peterrider, Greetings from The Grand, York and thank you for taking the time to share your feedback following your recent stay with us. We are pleased to read that you appreciated our excellent city center location, giving you easy access to all of York’s wonderful attractions as well as our friendly and welcoming staff, who were on hand for all your needs during your stay with us. Once again, we really appreciate your feedback, and we hope to have the opportunity to welcome you back again soon to The Grand. With Kindest Regards, Israel Coronado Guest Relations Manager
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ScottBeeGee wrote a review May 11
Darwen, United Kingdom1 contribution
An excellent and Eloquent place to stay. From very helpful concierge. To friendly and smiling reception staff. Shame the bars close a bit early for a night cap after seeing the town. But spacious and comfortable rooms.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Israel Coronado, Guest Services / Front Office at The Grand, York
Responded 2 days ago
Dear ScottBeeGee, Thank you for such a wonderful review of your recent stay with us at the Grand York. I am delighted to hear that you enjoyed your visit with us and that you found our team to be welcoming and friendly., I am so pleased you had a nice time. I look forward to welcoming you again in the future. Kind Regards, Israel Coronado Guest Relations Manager
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mikelupton1 wrote a review May 11
Sheffield, United Kingdom1 contribution
The staff were very helpful and efficient. The Spa was lovely and the treatments were excellent. The restaurant had a great menu and the staff were efficient and friendly. The room had numerous issues that severely detracted from our stay; 4 star quality at best.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Israel Coronado, Guest Services / Front Office at The Grand, York
Responded 1 week ago
Dear Mr Lupton, Thank you for your feedback following your recent stay. I am disappointed to learn about your experience with the room and the issues that you occurred. I can only apologise that the experience has not been up to the usual standard on this occasion. One my colleagues, Caroline Randall, emailed you yesterday acknowledging your feedback and rectifying this. if you have not received this, please email me directly to yourstay@thegrandyork.co.uk. On the other side, I am glad to hear that our restaurant and spa services have been of your liking and you have found our staff to be friendly and helpful. I look forward to hearing from you. Best regards, Israel Coronado Guest Relations Manager
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Kay T wrote a review May 10
Davenport Florida4 contributions1 helpful vote
Staff were absolutely excellent - couldn't do enough for you. Hotel is very nice but let down by one feature - beds and pillows which were both too hard. Anyhow puttinfg that to one side, it would not stop me visiting again. York it'self if a beautiful city that I would recommend to anyone.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Israel Coronado, Guest Services / Front Office at The Grand, York
Responded 2 days ago
Dear Kay T, Many thanks for taking the time to share your review following your stay with us. I am delighted to hear that you enjoyed all aspects of your stay and appreciated the extra mile we go to to ensure our guests have a memorable experience. We look forward to seeing you again in the future. Israel Coronado Guest Relations Manager
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PRICE RANGE
$208 - $327 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cedar court grand hotel york, cedar court grand hotel and spa
FORMERLY KNOWN AS
The Grand Hotel & Spa
LOCATION
United KingdomEnglandYorkshireNorth YorkshireYork
NUMBER OF ROOMS
207
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Frequently Asked Questions about The Grand, York
Which popular attractions are close to The Grand, York?
Nearby attractions include Locked In Games York (0.2 miles), Treasure Hunt York (0.2 miles), and Can You Escape? York (0.2 miles).
What are some of the property amenities at The Grand, York?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Grand, York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand, York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Grand, York?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Grand, York?
Conveniently located restaurants include skosh, Dough Eyed Pizza, and The Rattle Owl.
Are there opportunities to exercise at The Grand, York?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is The Grand, York located near the city center?
Yes, it is 0.6 miles away from the center of York.
Are any cleaning services offered at The Grand, York?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand, York offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Grand, York?
The staff speaks multiple languages, including English, Spanish, French, German, Chinese, Japanese, and Croatian.