The Grand, York
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Station Rise, York YO1 6HT England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (725)
Dining (119)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 08/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand, York
Updated 08/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#16 of 46 hotels in York
Location
Cleanliness
Service
Value
Travelers' Choice
Welcome to The Grand, York's first and only AA five-star rated hotel. This stunning hotel opened in May 2010 following the extensive refurbishment of the former North Eastern Railway headquarters – one of York’s most iconic Edwardian buildings. Originally constructed in 1906 as a ‘Palace of Business’ for what was then one of the most powerful public companies in the country, today it is the region’s leading luxury hotel and has established a global reputation for its first-class service, stylish bedrooms and unique historic atmosphere. Following a £15 million refurbishment in 2017, The Grand now boasts 207 individually designed bedrooms, a beautiful spa to relax, a destination restaurant, a cocktail bar and meeting & event spaces. There is something for everybody to enjoy - we look forward to welcoming you soon!
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Taxi service
Paid public parking nearby
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kid-friendly buffet
Kids' meals
Snack bar
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
BBQ facilities
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
On-demand movies
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Classic
Languages Spoken
English, Chinese
Location
Full view
100Great for walkers
Grade: 100 out of 100
206Restaurantswithin 0.3 miles
96Attractionswithin 0.3 miles
Contact
Station Rise, York YO1 6HT England
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5,399Reviews114Q+A100Room tips
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Popular mentions
No valet parking, no turn-down service, a half-hour wait for breakfast with a paper cup of coffee, wrong breakfast order...for £350 a night! OK, so some of this is attributable to COVID-19, although I have stayed in several hotels in recent months in the UK and Europe which seemed to be coping far more successfully with COVID-control measures. Even in normal times, this would not be a five star hotel. The staff are overstretched, inattentive and don't seem to be trained in a good standard of service. The rooms are spartan and feel slightly grimy. My overall conclusion is that the Grand only gets away with calling itself a five star hotel because it markets itself to voucher tourists who don’t know any better.
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Date of stay: September 2020
Cleanliness
Service
Sleep Quality
Helpful
We have just returned from a 2 night stay at the Grand which my husband booked as a birthdaytreat. He booked the chocoholic package which was brilliant 2 night bed and breakfast, chocolate afternoon tea and a tour of the York Chocolate Story. The afternoon tea was lovely a real treat and the chocolate martini was a nice touch. The room was really nice, clean and spacious with some lovely little touches, fluffy dressing gowns, molton brown toiletries, shortbread biscuits and a bose speaker in the bathroom! The hotel is managing the Covid pandemic brilliantly a little amenity pack was left in the room which had masks,wipes and hand gel in and all the staff wore masks/visors which set a great example . The rooms weren't serviced while we were there (although this would have happened had we requested)but we were left a set of clean towels, toiletries etc on the second day which we didnt gave to ask for.We had lots of emails prior to our stay to inform us of check in times, spa facilities, parking etc which made sure we could book 2 slots for the pool/spa. It may be slightly more expensive compared to other hotels but it is worth the money to treat yourselves. Dont take notice of the few bad reviews on here I think these people are very fussy. I will definitely return and recommend the grand.…
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Date of stay: September 2020Trip type: Traveled as a couple
Helpful
Myself and my partner stayed at The Grand York the weekend of the 25th to the 27th September. I would just like to take the time to thank all the staff for the amazing service. We are both NHS workers (midwife and doctor) and fancied a relaxing break in the city. From the moment we arrived, we were greeted with a warm welcome and friendly smiles. Our room was an executive room which was lovely. All toiletries provided and restocked, fresh towels before we even had chance to use our clean ones, great choice of drinks. The 2 bathrooms were a great touch and the speakers and underfloor heating added an extra special feel. I have stayed in many hotels around the world and can tell that this hotel lives up to its 5 stars. I also want to comment on how well the staff have adapted to the COVID-19 measures. Hand sanitiser provided in packs in the rooms, wipes, masks, one way system and a fair chance to book a slot to use the spa facilities. The breakfast was absolutely delicious, despite not offering a buffet service due to recent changes, the hot and cold choices were great and we were able to order a good selection of food. We had a slight delay on the Saturday morning but drinks and food were offered while we waited. The waiter in the restaurant was very polite, happy and the service was excellent. Nothing was too much trouble, it started to rain as we were going out and within 10 minutes an umbrella was brought to our room. Thank you to everyone at this hotel for making our weekend one to remember.…
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Date of stay: September 2020Trip type: Traveled as a couple
Helpful
Wouldn’t hesitate to book again I booked The Grand for my boyfriends birthday and what a fab time we had. The staff are EXCELLENT. They treat you like absolute royalty and so a 5 star hotel should too. Slightly more pricey than a normal hotel room but definitely worth the extra £40-£50. York was extremely busy when we visited this weekend so I didn’t have a huge hotel choice with it being 3 weeks before the date I wanted to go - so I got lucky here. Upon arrival, the staff booked us in efficiently. They took lots of steps towards the COVID-19 social distancing measures. We were placed in room 504 which was the top floor and a lovely little room. The hotel has continually messaged me in the running weeks to our stay to see if there was any preferences to personalise our stay. I requested a high floor and also more pillows. - which was granted! I had messaged the hotel to leave a balloon in the room for my boyfriend which they did with pleasure. They also left us some lovely chocolates. The room was spacious and ofcourse clean. We were offered a hand with our luggage and every single member of staff greeted you upon passing. The TV in the room was great, it had lots of smart features and the speakers played in the bathroom ceiling. You even had the choice to check out via the TV. The bathroom had under floor heating which was a luxury and also molten brown toiletries. There was robes and slippers in the room where we just popped these on and went straight down to the spa in the lift. I had pre booked an hour slot. There was limited people in the spa with covid - literally 3 or 4 people so it was easy to just sit and relax in the hot tub. The ladies changing rooms also had straighteners (handy!) We went out for food in the evening so cannot comment on the restaurant evening food. We got room service for 2 alcoholic beverages which was delivered to the room quickly. There is plenty of lovely tea and coffee facilities in the room and these are all top standard brands. Bed was comfy. Breakfast was served 7:30-10:30 in the rise restaurant. This was my ONLY issue with our stay - we were made to sit doen and wait to be seated and were sat for around half an hour. It was a bit of a shambles, the poor lady trying to sort us all out was run raggid trying to sort everyone a table. However, On getting in, the breakfast was top standard and the service in there was top quality to match. Quite pricey if you don’t have it included in your stay but worth the extra for breakfast if you have the option. Will most definitely return to this hotel if we come to York again! TIP - room 504 was beautiful. Also - if you go out in York, make sure you book not only a table for food but for drinks too. Big mistake by us! Couldn’t get in anywhere. …
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Date of stay: September 2020Trip type: Traveled as a couple
Helpful
After all things cancelled with Covid we had 3 days at this wonderful hotel. 3 nights in heritage suite. The room was only 10 years old but the room had a 1970s Feel with furniture. The staff were great and the hotel was set up well for Covid 19. The ruse resteraunt for breakfast and evening food was great. Trevor was great. Not a lover of afternoon tea but tried it and if you like that kind of thing then you will love it here.
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Date of stay: September 2020
Helpful
PRICE RANGE
$136 - $311 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cedar court grand hotel york, cedar court grand hotel and spa
FORMERLY KNOWN AS
The Grand Hotel & Spa
LOCATION
United KingdomEnglandYorkshireNorth YorkshireYork
NUMBER OF ROOMS
207
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Claim Your Listing Frequently Asked Questions about The Grand, York
Which popular attractions are close to The Grand, York?
Nearby attractions include Locked In Games York (0.2 miles), Can You Escape? York (0.2 miles), and St. Mary's Abbey (0.2 miles).
What are some of the property amenities at The Grand, York?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Grand, York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand, York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Grand, York?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to The Grand, York?
Conveniently located restaurants include skosh, Sotano Charcuterie & Bar, and The Rattle Owl.
Are there opportunities to exercise at The Grand, York?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is The Grand, York located near the city center?
Yes, it is 0.6 miles away from the center of York.
Are any cleaning services offered at The Grand, York?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand, York offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Grand, York?
The staff speaks multiple languages, including English and Chinese.