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Turned up and the service was awful, the ladies at the reception were rude... secondly corridor upstairs stank of puke throughout the duration of my stay. Another problem was my key card didn’t work, poor quality technology. The heating and lights also didn’t work. Overall...More
Thank Toby B
Response from HIEXDutyManager, Guest Relations Manager at Holiday Inn Express NorwichResponded 2 weeks ago
First of all thank you for sharing your feedback and comments about your recent stay in our hotel
Second of all I would like to apologize for not meeting your expectations on this occasion .
I have discussed the issues with our maintenance...More
Went to stay for 2 nights for my birthday, was made to feel extra special as soon as entered the hotel by Connor & Lewis. Went to my room to find the attached photos, such a special touch.
The full two nights were amazing, customer...More
Response from HIEXDutyManager, Guest Relations Manager at Holiday Inn Express NorwichResponded November 18, 2017
I'm delighted you have enjoyed your stay with us.
Is a real satisfaction to find that our guests recognize the the attentiveness of our staff.
We try to ensure that every guest leaves our hotel happy.
Thank you for your feedback and see you...More
Turned up, breakfast was not good at all, the receptionists were very slow, the corridor we were staying in stank, the lift was slow and was scared for my life with every trip! Should’ve slept in the car, the key cards are hard to use...More
Thank Luke T
Response from HIEXDutyManager, Public Relations Manager at Holiday Inn Express NorwichResponded 2 weeks ago
I would like to start by apologizing for all the inconveniences you have faced during your stay in our hotel.We do our best to provide best service possible. Our maintenance team has taken care of the issues. If you have any other queries...More
after visiting around Norwich, it was a good place to crash down, room was slightly small compared to other holiday inns, but it had what you need. friendly staff and we enjoyed our mighty breakfast, self service (so you could go back up for more)!!
Response from HIEXDutyManager, Guest Relations Manager at Holiday Inn Express NorwichResponded 3 weeks ago
Thank you so much for such a great score !
We hope you will revisit !!
Guest Service Manager
We stayed overnight, the staff were friendly, helpful, and assisted us with booking taxis and gave advice on what time we should book to go out to our venue because the football was on! The room was clean, warm, comfortable, and the bar was reasonably...More
Response from HIEXDutyManager, Guest Relations Manager at Holiday Inn Express NorwichResponded 4 weeks ago
It is great to hear such a nice comments about your stay in our hotel !!!
We are very happy your stay was 5/5!
Hope you will revisit !
Guest Service Manager
$78 - $118 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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