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Mercure Norwich Hotel

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Traveler (91)
Room & Suite (35)
Dining (7)
Overview
  • Excellent22%
  • Very good30%
  • Average27%
  • Poor13%
  • Terrible8%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star accommodation
All hotel details
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Rooms
Aug 26Aug 27
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (755)
There are newer reviews for Mercure Norwich Hotel
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Traveler rating
173
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60
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21 - 25 of 748 reviews
Reviewed May 28, 2018

The staff were very friendly. The location was good for my specific needs. Having an Asda within walking distance over the road was also quite convenient when I realised I had forgotten my toothpaste! The room was a good size, the only annoying thing was...More

Review collected in partnership with Accorhotels.com
Thank nikkif311
Response from Stuart C, Manager at Mercure Norwich HotelResponded June 19, 2018

Nikki thank you for your kind review and particularly for your positive comments regarding dinner in the hotel. Thank you once again, I appreciate the effort.

Reviewed May 24, 2018

We recently stayed at this Hotel as we were attending an Event held in the City Suite attached to the Hotel. As we were unsure what time the Event would finish, we decided to book a room for the night rather than drive for an...More

Thank OllyLowestoft
Response from Stuart C, Manager at Mercure Norwich HotelResponded June 19, 2018

Olly I'm sorry you had such a disappointing stay with us. Thank you for the positive comments and I have noted all your observations regarding your bedroom.

Reviewed May 17, 2018

I stayed two nights at this hotel as a business traveller. From start to finish the whole experience was just all a bit grim. The appearance and location of the hotel is unattractive on the edge of an industrial estate with the entrance tucked away....More

1  Thank marySEEngland
Response from Stuart C, Manager at Mercure Norwich HotelResponded June 19, 2018

Mary I'm so sorry you had such a poor experience. My team here usually attrat amazing comments. We obviously fell well short of the mark this time and I apologize.

Reviewed May 14, 2018 via mobile

Just got home after staying here Friday 11th to Monday 14th Using hotel for snetterton mini race festival. Staff was all was welcoming and friendly. Room was spotless WELL DONE HOUSEKEEPING STAFF. The only thing was most of the place needed a lick of paint....More

Thank padlocking
Response from Stuart C, General Manager at Mercure Norwich HotelResponded June 19, 2018

Thank you for a kind response, painting issues duly noted............

Reviewed May 12, 2018 via mobile

Having attended a £29 a head Themed Friday Night all I can say is don't bother. The food offering was starters: soup or pate, chicken main & chocolate dessert, for £29 all our large party considered this VERY POOR VALUE & NO CHOICE (or maybe...More

Thank ukopinion
Response from Stuart C, General Manager at Mercure Norwich HotelResponded June 19, 2018

I am so sorry you had such a poor experience at our Tribute event. We tend to receive amazing feedback from all these events so I am saddened by your report. Please accept my apologies and do try us again, I'm sure we can off...More

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About
Amenities
Top amenities
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Hotel Amenities
Room Service
Free Parking
Wheelchair access
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Non-Smoking Hotel
Airport Transportation
Multilingual Staff
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Indoor pool
Details
Price range
$88 - $161 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Norwich
Room types
Suites, Non-Smoking Rooms
Details
Price range
$88 - $161 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Norwich
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (91)
Room & Suite (35)
Dining (7)
Questions & Answers
Ask a question
Damon L
November 27, 2017|
Answer
Response from John D | Reviewed this property |
Sorry - I'm just a normal paying guest, not staff! You'll have to ask the hotel directly.
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sezco1981
March 28, 2017|
AnswerShow all 4 answers
Response from Tay H | Reviewed this property |
Hi well it depends how demanding you are, i find the room and the service fine but not sure about food, remember its a 4 star budget hotel not luxury ! some people spent some times in Philippines and they expect the same... More
1
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Room Tips
"Middle of an industrial estate so no good views."
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"I would not choose the standard rooms as they are very tired but clean."
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"We had a family room"
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"There are no views worth speaking of !!"
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