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Mercure Norwich Hotel

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Traveler (88)
Room & Suite (35)
Dining (7)
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Overview
  • Excellent23%
  • Very good30%
  • Average27%
  • Poor13%
  • Terrible7%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
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Rooms
Jun 3Jun 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (733)
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170
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97
57
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All reviewsprivilege roomwetherspoons pubplenty of free parkingsauna and steam roomcity centreevening mealdecent sizeweekend breakfamily roomtwo night staystayed here for one nightleisure facilitiesfull englishyogurtkayleighasdafunction
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141 - 145 of 726 reviews
Reviewed October 30, 2016

The hotel itself is in need of updating. The pool although clean is quite small for the size of the hotel. We were told that there were too many people in the pool on our last day, and could not use it. The staff on...More

Thank carajb
Response from Stuart C, General Manager at Mercure Norwich HotelResponded November 22, 2016

I am so sorry you found my staff to be anything other than welcoming. That's most unusual and I apologise. The team here are our strength and must continue to be. Thanks for pointing it out.

Reviewed October 30, 2016

Initial appearance from the road is quite scruffy. The entrance is round the side where the main entrance is which is much better. Checking in staff where very polite and efficient. Our room was average, like any other, clean and tidy but the curtains were...More

Thank noodle64Louth
Response from Stuart C, General Manager at Mercure Norwich HotelResponded November 22, 2016

Thank you for a most comprehensive review which is balanced and considered. Our hotel is prettier from the main entrance and we are built "back to front" for arriving guests. I have noted your points regarding curtains and trays, thanks for that, they are easily...More

Reviewed October 29, 2016 via mobile

I was working down the road from the hotel. Safe to say it was ideally located for where we was working with local amenities near by. The hotel was a good standard. Staff and the first impressions from when I arrived where amicable. The staff...More

Thank james a
Response from Stuart C, General Manager at Mercure Norwich HotelResponded November 22, 2016

Thank you for a most kind review. Friendly staff and great food.I have to be happy with that as a review. Please return when you are next in the area and thanks again.

Reviewed October 28, 2016

If you want to learn how to train happy, helpful and polite staff, this is the hotel to come to. The 2 male staff on duty when we arrived after midnight were impressive. Our room was excellent - no mould on the curtains, in fact...More

1  Thank longweekendsaway
Response from Stuart C, General Manager at Mercure Norwich HotelResponded November 22, 2016

Thank you for your lovely comments regarding my team here. I am rightly proud of them. So sorry about the shower ceiling, housekeeping is usually a strong point. We hope you find the time to return to Sunny Norwich.

Reviewed October 27, 2016 via mobile

Located about two miles from the City Centre located in a commercial area on the outer ring road. Our room was well appointed, clean and included wifi, wide screen TV, Nespresso coffee make, kettle and hairdryer. The furnishings and decor were a little tired though....More

Thank Twineyboy
Response from Stuart C, General Manager at Mercure Norwich HotelResponded October 28, 2016

Thank you for a kind and balanced review. We do hope to welcome you back to Sunny Norwich.

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About
Amenities
Top amenities
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Airport Transportation
Business Center with Internet Access
Multilingual Staff
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Indoor pool
Details
Price range
$89 - $162 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Norwich
Room types
Suites, Non-Smoking Rooms
Details
Price range
$89 - $162 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Norwich
Room types
Suites, Non-Smoking Rooms
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Traveler (88)
Room & Suite (35)
Dining (7)
Questions & Answers
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Damon L
November 27, 2017|
Answer
Response from John D | Reviewed this property |
Sorry - I'm just a normal paying guest, not staff! You'll have to ask the hotel directly.
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sezco1981
March 28, 2017|
AnswerShow all 4 answers
Response from Tay H | Reviewed this property |
Hi well it depends how demanding you are, i find the room and the service fine but not sure about food, remember its a 4 star budget hotel not luxury ! some people spent some times in Philippines and they expect the same... More
1
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Room Tips
"We had a family room"
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"There are no views worth speaking of !!"
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"Double check that description fits the room"
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"Does not matter - there are no views of any note. South side for us offered a good sleep."
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