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Mercure Norwich Hotel

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Mercure Norwich Hotel
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558 Reviews from our TripAdvisor Community

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Showing 552: English reviews
Vilnius, Lithuania
Level Contributor
81 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed yesterday NEW

It's clear that this 1970's building is not the jewel in the Mercure crown. Located on an industrial estate next to one of Norwich's busiest roads, it's grim on the outside and functional on the inside. You have to run the gauntlet of smokers outside the entrance, and this seemed to be the only outdoor area available to guests. The... More 

Helpful?
Thank smferguson678
England
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Went to Dirty Dancing Tribute night which seems to be a popular event throughout the year at this hotel. Beautifully set up room in all fairness just a bit crammed in. Entrace to the hotel is ghastly! Looks abandoned. Drinks prices - jesus £7.50 a glass of wine?! Do come back down to earth.. and maybe a few more bar... More 

Helpful?
Thank Zubzub123
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your comments, both positive and negative. Your review is nicely balanced and I thank you for it. We usually offer a series of great bar offers at our events which make having a drink far less painful than your description. Thanks again for your review. More 

Norfolk, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

I have been visiting mecure many years, purely for business outings, client meetings and even just a few drinks. I was having a drink in the bar, where a lady called Kayleigh had spoken to the bar staff like something she may have trodden in. It was embarrassing and frankly quite disgusting to watch. The staff who I have spoken... More 

Helpful?
2 Thank leemoore78
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your kind comments regarding my team in general. Whilst it's difficult for me to comment on a situation I did not witness, I would expect that all of my team would treat each other with kindness and respect. More 

Coventry, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Spent a few days here on a long weekend. The hotel is very clean and the gym and pool a bonus. Had one meal in the restaurant. I had a starter which was a little on the cold side but still very nice. My main was really good.. Lamb but my husband had the mixed grill which was very dry.... More 

Helpful?
Thank boka390
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for taking the time to write a review. I am delighted that you had an enjoyable and comfortable stay. The outside area you are referring to is a garden adjacent to one of our event rooms. I am afraid that the room was in use and therefore the garden would have been closed to the public. Thank you... More 

Andover, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Although the photos have bushes which are green this hotel is basically on an industrial estate but it is very convenient for both Norwich and was on the side where we were visiting. Rooms were clean and well equipped with a decent bath tub as well as shower. Tea & coffee making in rooms but apparently they only offer biscuits... More 

Helpful?
Thank swithun
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your review, I am pleased that you found our bedrooms clean and well equipped. Thank you also for your kind comments about my team. I do hope we will have the opportunity to welcome you back again in the future. More 

Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room was very nice, I had a great nice sleep. I didn't eat in the restaurant due to colleagues comments. Also up early so skipped breakfast. Staff were very friendly and did their job very well. A couple did look very scuffy.

Helpful?
Thank Colin S
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for taking the time to write a review. I am so pleased that you enjoyed your bedroom and had a great nights sleep. and your kind comments about my team are very much appreciated. I hope we will have the opportunity to welcome you back again in the future. More 

Birmingham, United Kingdom
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

A group of us (48 in total) spent 4 days at this hotel. We are part of a U3A group. If you don't know what U3A is, we are retired people, in our 60's and 70's. We went to this hotel as part of an organised trip. We all sat down for dinner on the first night, and the meal... More 

Helpful?
Thank heavisidesmith
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

I am sorry that we were slow to respond to some of your concerns but equally pleased that we were able to largely recover the situation. I take your point regarding wine menus but can assure you that we absolutely do not assume any of our guests will accept anything other than great service. We are 75% aior-conditioned and hope... More 

Doncaster, United Kingdom
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I stay frequently in hotels on business, often in the Jury's chain. I was booked into this one and it just doesn't compare. To start with the good stuff, the staff I encountered were excellent, They are the polish. I was allocated a suite. Selection of toiletries. On the negative side: The carpet was threadbare. The furniture was scratched and... More 

Helpful?
Thank theclassychassy
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Dear Classy Chassy I am sorry our decor was not to your taste but I am grateful for the kind comments you make regarding my team here. More 

Glasgow, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

Negatives :- Room smelt damp and stuffy . Wood lice crawling on the floor by the bed . Noise of traffic day/night is horrendous. Emergency service sirens blaring away to get through traffic lights and cars speeding up and down the road Positive :- Near to city

Review collected in partnership with Mercure Hotels

Helpful?
Thank jjukie
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

I am so sorry your experience was a negative one. Whilst situated close to the ring-road, guests do not usually complain of excessive noise to this extent. I can only apologize and hope you return to a bedroom at the rear of our hotel. More 

Manchester, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I booked a privilege room via the web site for 1 night after a week in a cottage in nearby Cottishal. Our room turned out to be a suite which at the time of check out we complimented the manager on the great room. We had been upgraded which was a very pleasant surprise. That said the... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank alemstaley
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for taking the time to write a review. I am delighted that you enjoyed your stay with us and your kind comments are greatly appreciated. We look forward to welcoming you back to our hotel in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Pool
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Mercure Norwich Hotel

Address: 121-131 Boundary Road, Norwich NR3 2BA, England
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Price Range: $85 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Norwich Hotel 4*
Number of rooms: 107
Reservation Options:
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Also Known As:
Ramada Norwich
Norwich Ramada
Hotel Style:
#8 Luxury Hotel in Norwich
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