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Mercure Norwich Hotel

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Mercure Norwich Hotel
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574 Reviews from our TripAdvisor Community

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Showing 567: English reviews
2 reviews
4 of 5 stars Reviewed 1 week ago NEW via mobile

A very well run and well managed hotel. The fabric of the building is a little tired in places, however it was spotlessly clean throughout. Good to see the General Manager doing the rounds and keeping all departments on their toes. All staff professional and polite. Well done, I would recommend.

Helpful?
Thank Trevor K
1 review
5 of 5 stars Reviewed 1 week ago

I stay at this hotel 6 mouths a year and a must say its like my second home, the staff and manager are so welcoming and treat me like a family member, big shout out to the girls Catherine keyleigh ,Kelly, Debbie, nicky, for making my stay so ,much more nicer,would recommend this hotel to anyone .......

Helpful?
Thank Steven D
Colchester, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

NO WAY A 4**** hotel. Stayed in room 20, very stuffy and unaired, couldn't open the window. Discovered curtains covered with black mould. Disgusting. After reporting, we were told the curtains would be changed, but they weren't. Though they did give us another room after two nights! Hotel tired, outdated and in need of major refurbishment. Drinks at the bar... More 

Helpful?
Thank shazzyhallett

Travelers are raving about these Norwich hotels

west midlands
Level Contributor
178 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here again this week while in Norwich on business. Came back for the second time quite frankly because in this part of the city this place in the best bet, although I paid a lot more this time around for the room. So - no change really from the first review in terms of facilities. Check in quick (when... More 

Helpful?
1 Thank colemen
1 review
3 of 5 stars Reviewed 2 weeks ago

Staff were excellent however room did not have air con but they gave us a fan, room was dated, stains on the carpet shower didnt work properly even after plumbers visit it wasnt great needs modernization. Bar prices high.

Helpful?
Thank Gino D
Oxford, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

This hotel could only be described as functional. Very tired and ugly looking although rooms were fairly clean, although very disappointing and distressing for other folk staying in same group who had mould/mould stains on their curtains and were very concerned that they might get chest infection from this. Their room should not have had curtains in such a state... More 

Helpful?
Thank moynades
Skegness, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed overnight at Hotel. Easy to find and ample parking on site. Received a good efficient welcome. Room was clean and well apportioned only very slight problem was the stiffness of the shower/toilet controls an elderly person with hand issues would struggle a bit but otherwise room was very good. Used the swimming pool clean and well controlled with good... More 

Review collected in partnership with Ibis Hotels

Helpful?
Thank RJ682015
Ipswich, United Kingdom
Level Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here for two nights. The room was very clean and pleasant - if a little dated. It was an excellent stay until we discovered that cleaning staff had entered our room DESPITE having the "do not disturb" sign on the door. We were then absolutely shocked to discover £20 missing from an envelope in our suitcase. We immediately contacted... More 

Helpful?
Thank Jake C
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Oh Jake what a shame you've suddenly got so unreasonable on Tripadvisor! When we met we agreed that there was a strong possibility you had miscounted your money and that the average thief does not leave £180 in an envelope and steal £20! The incident was fully investigated as we discussed...but then you know that already!! I am disappointed in... More 

Norwich, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

On arrival to the hotel we were seen to very quickly by Kayleigh on reception who sorted our rooms out efficiently and professionally. Nicky behind the bar kept the drinks coming and joined in with the "lads banter" which went down well with the group, Robin the night porter didn't hesitate to offer to get us drinks at the end... More 

Helpful?
Thank bigfootbutler
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for such a kind review. We very much enjoyed hosting your group and look forward to arranging a similarly fun-filled Xmas party for you and your friends. Thank you particularly for mentioning particular team members in dispatches...much appreciated. More 

Great Yarmouth, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Visited for a one night stop over whilst in the city and couldn't fault it for value, professionalism of the staff and the breakfast which was one of the best we've had. The bedroom had a good sized bed, air con ( needed as the day we stayed was very hot and humid) and the bathroom was spotlessly clean, yes... More 

Helpful?
Thank dinerx123
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

I am delighted you enjoyed your stay and I am overjoyed that you were so impressed with our breakfast buffet. I am receiving so many lovely comments about our breakfast recently! Thank you also for mentioning the team here, I am so lucky to have them. We hope to welcome you back soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Mercure Norwich Hotel

Address: 121-131 Boundary Road, Norwich NR3 2BA, England
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Price Range: $84 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Norwich Hotel 4*
Number of rooms: 107
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Also Known As:
Ramada Norwich
Norwich Ramada
Hotel Style:
#8 Luxury Hotel in Norwich
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