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Best Western Brook Hotel Norwich

Traveler (100)
360
Panoramas (31)
Traveler (100)
360
Panoramas (31)
Dining (48)
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Rooms
Dec 23Dec 24
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements...
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Property amenities
Room Service
Wheelchair access
Free High Speed Internet (WiFi)
Free Parking
Restaurant
Bar/Lounge
Public Wifi
Meeting Rooms
Business Center with Internet Access
Laundry Service
Banquet Room
Conference Facilities
Non-Smoking Hotel
Self-Serve Laundry
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Room features
Suites
Non-Smoking Rooms
Good to know
HOTEL STYLE
Safe
Quiet
HOTEL CLASS
Location
Full view
Getting there
Norwich Airport4 mi
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Nearby restaurants
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Nearby attractions
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Reviews (695)
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692 results
Traveler rating
163
215
174
72
68
Traveler type
Time of year
LanguageEnglish
163
215
174
72
68
Show reviews that mention
All reviews coach trip honeymoon suite buffet style wedding reception plenty of parking friendly hotel night stay main road tea and coffee city centre saturday night comfy bed carvery thursford outskirts norfolk uea
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1 - 5 of 692 reviews
Reviewed today via mobile

Homely hotel Staff friendly and helpful. Room included WiFi and wide screen TV. Wedding reception held on the premises which was convenient for guests staying at the hotel. Breakfast was decent and the hotel was relatively close to the main train and coach station.

Date of stay: October 2018
Thank Anita M
Reviewed 1 week ago

Room was cold on arrival. So much so, that we checked to see if window was open. Tried to start the heating, but guessed it would kick in soon, so went to the bar, to give it chance. Didn't work, so called reception. They brought...More

Date of stay: November 2018
Thank Pete M
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 1 week ago

Thank you Peter Maloney for your review, I would just like to clear up a couple of issues with your complaint, we check all maintenance issues if a complaint comes before we would refund anyone, as some guests think they will complain so they don't...More

Reviewed 4 weeks ago

Arrived at around 17:30 on Thursday after a long day travelling and attending a funeral but decided to stay in Norwich having liver there for many years and both my parents retiring there sadly to pass away there. A coach arrived with elderly guest's I...More

Date of stay: November 2018
1  Thank DougR1424
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 1 week ago

Thank you for your recent review of our hotel, I am sorry to read that you did not enjoy your stay with us I will pass your comments onto the team so that they are aware.

Reviewed 4 weeks ago via mobile

Went to hotel for 2 nights to finish off a bit of Christmas shopping can't fault hotel at all breakfast good and hot nice room 206 very clean staff all very pleasant would definitely stay again nice and close to norwich

Date of stay: November 2018
Thank alantR8141PU
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 1 week ago

Thank you for your recent review of our hotel, I am pleased to hear you enjoyed your stay with us & I look forward to welcoming you back in the near future.

Reviewed 4 weeks ago via mobile

Visited the Brook whilst attending a business meeting, great facilities, well equipped and spacious meeting room, lovely and clean with plenty of parking. Lunch was delicious and so was the coffee, we were well looked after by an attentive and friendly team who made every...More

Date of stay: November 2018
Thank shelliem11
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 1 week ago

Thank you for your recent review of our hotel, it was our pleasure to look after your business meeting & we hope to see you again in the near future.

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Questions & Answers
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EMCARDY
February 23, 2018|
Answer
Response from 752spikec | Reviewed this property |
The reception was open all the time when we were there they have a night desk
1
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Room Tips
"Unless a business person or on a coach trip avoid"
DougR1424
4 weeks ago
Read review
"Ask for a 1st floor room"
Scenic245253
Sep 6, 2018
Read review
"2nd floor room was quitter than on ground level."
kenmar114
Aug 27, 2018
Read review
"Top floor room, far end, avoid."
Happytraveller681388
Aug 24, 2018
Read review
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PRICE RANGE
$52 - $126 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandEast AngliaNorwich
NUMBER OF ROOMS
81
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