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1/28/2018 1/29/2018
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    Best Western Brook Hotel Norwich

    Bowthorpe Employment Area, Norwich NR5 9JB, England
    Lowest prices for your stay
    1/28/2018 1/29/2018
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    Traveler (94)
    Room & Suite (121)
    Dining (78)
    • Excellent23%
    • Very good34%
    • Average24%
    • Poor10%
    • Terrible9%
    Travelers talk about
    “coach trip” (14 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Non-Smoking Hotel
    Room Service
    Pets Allowed
    Wheelchair access
    Business Center
    Laundry Service
    3.0 Star Hotel
    All hotel details
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    Jan 28Jan 29
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (631)
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    1 - 5 of 628 reviews

    Reviewed 1 week ago

    Our room(s) were luxurious. Service at Reception ,in the Bar and Dining Room was polite,friendly, efficient . Facilities in general areas were good. We were overwhelmed by the extremely high quality of our bedroom suite.

    Thank mike c
    Reviewed 4 weeks ago via mobile

    We stayed here again when visiting the Thursford Christmas Spectacular as part of a coach trip. As last time we had a lovely big room with comfy beds but our bathroom this time could have done with a bit of renovation, the food was good...More

    Thank 70ish
    Response from Gareth S, General Manager at Best Western Brook Hotel NorwichResponded 4 weeks ago

    Many thanks for your recent review of our hotel. I am pleased to hear you have enjoyed your stay with us again & I look forward to welcoming you back next year.

    Reviewed December 7, 2017 via mobile

    Dear all I would not recommend the brook hotel the breakfast was lovely but the evening meal is blander and Turkey on both night and the same veg and the room need a look as very dated the staff are very good there nothing to...More

    Thank susan p
    Response from Gareth S, General Manager at Best Western Brook Hotel NorwichResponded 4 weeks ago

    Many thanks for your recent review. I would just like to point out that yes we do put turkey on each night, it is Christmas after all but their are three other options that are totally different each evening you dined with us.

    Reviewed December 6, 2017 via mobile

    Only stayed one night we had dinner which was very good and plenty of it, breakfast was great very nicely cooked and again as much as you wanted great selection of wines and beers very nice dinning and bar area, not one usually to complain...More

    Thank Gramlx
    Response from Gareth S, General Manager at Best Western Brook Hotel NorwichResponded 4 weeks ago

    Many thanks for your recent review of our hotel. I am sorry to hear that you did not find the bedroom to your satisfaction I will certainly be highlighting your review to our head housekeeper.

    Reviewed December 2, 2017 via mobile

    On a weekend trip to Thursford show we stayed two nights at the above, I used to think best western were an ok hotel rooms average food average, however this weekend been proved wrong the staff in the restaurant were downright rude. Asked to speak...More

    1  Thank williamtQ5840MW
    Response from Gareth S, General Manager at Best Western Brook Hotel NorwichResponded December 7, 2017

    Many thanks for your recent review. I would like to just comment that Mr Turnbull is one of the rudest customers we have ever had in our restaurant. It is not acceptable to swear at our staff because you do not wish to wait for...More

    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Room Service
    • Hotel Amenities
    • Free Parking
    • Meeting Rooms
    • Business Center with Internet Access
    • Banquet Room
    • Conference Facilities
    • Room Service
    • Laundry Service
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Price range
    • $61 - $121 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 80
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, Priceline, Orbitz, Hotwire, getaroom.com, HotelQuickly, Cancelon and TripOnline SA so you can book your Best Western Brook Hotel Norwich reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • East Anglia >
    • Norfolk >
    • Norwich
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    Traveler (94)
    Room & Suite (121)
    Dining (78)
    Hotel & Grounds (157)
    Bathroom (16)
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    Ask a question
    Questions & Answers
    Richard H
    June 23, 2017|
    AnswerShow all 5 answers
    Response from Paranormali | Reviewed this property |
    no pool
    November 24, 2016|
    Response from Paddywolf | Reviewed this property |
    Yes - it was a very good sit-down meal which we had all preordered. No accommodation required as we live in Norwich
    Room Tips
    "Ask if there are newly refurbished rooms."
    Read review
    "We had 122 very quiet."
    Read review
    "I like first floor....over courtyard....but in all my stays...i have been comfortable....great Hotel."
    Read review
    "Some rooms face on to pretty gardens and are quiet."
    Read review
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