Personally have found the Hilton chain has responded rather poorly to the service they offer in this covid era. Clearly things need to change but I genuinely can’t see why Hilton’s can’t offer basics like a cooked breakfast. So it’s this that attracted us to this hotel. Located just a few minutes from the Tate and River Thames. A short walk from Blackfriars, Southwark and Waterloo stations this hotel is located close enough to everything BUT not in a massively busy part of London. Handful of local supermarkets, M&S foods and chain coffee shops, there are also a few eating locations within a short walk. London Bridge and Borough markets are a short walk / bus ride away. As are the hospitality along the Thames between Blackfriars and Waterloo. Plus of course the hotel has its own restaurant. Arrived and was greeted by a cheerful staff member. Hand sanitiser, face masks, screens are all standard in this era and were evident. Greeted with a cup of mulled wine and a mince pie we were quickly checked in and on our way to our third floor room. Things were explained, breakfast in the morning, need to book swimming. Being a 5 star hotel, the expectations are the rooms are of a good standard. This didn’t disappoint. Being located in a semi residential, semi office, semi tourist area you won’t get a fantastic view from your room, we had an inner view. Room was spotless, as is the minimum requirement and still had the toiletries supplied. Couple bottles of water in the largish fridge. Tv with a good range of tv channels and decent WiFi round off the rooms. Breakfast, the reason for our stay was well organised. Staff attentive and place was spotless. You help yourself to drinks and cold items and all hot food was supplied by the kitchen staff. Only minor gripe is if you wanted your eggs anyway other than scrambled you had to wait. But it’s a minor gripe. The food was hot and tasty. The portions the staff give you are plentiful. Quality of food was in keeping with the 5 star hotel. And yes the scrambled eggs were tasty. I really don’t get why the rest of London’s Hilton’s can’t offer similar. Maybe they should visit here when it reopens to see how it can be done safely. And sadly, that’s the finale. Since our visit london has gone into Tier 3. I walked past the hotel (work in the area) and found it closed for a few days. I hope that it reopens soon, and the staff - who are a credit to the management - are all well. When things improve and trips can resume, would love to come back and hope to be back as soon as Covid is in a retreat in London. …
From the moment we arrived to the time we left, this was truly a great and wonderful three night stay at a great hotel with amazing staff The team thoroughly deserve a pat on the back We were upgraded to a suite being diamond members which was well designed and decorated We are at the restaurant twice, for lunch and an evening meal and the food was very good The breakfast was amazing, this through Covid Each day for breakfast there was a different procedure due to current restraints and every time the food was perfect and the staff were amazing in their delivery The bar team delivered great drinks including cocktails, bourbon and various gin They also very kindly offered two glasses of champagne for our celebration, which was a very nice touch Great well stocked minibar of soft drinks in the suite rooms This hotel is on the south side of the river and very close to some great bars and restaurants in borough market Well positioned near the wobbly bridge and Tate Modern Great pool as well which was also well run with Covid on the agenda We will definitely be back soon My personal thanks to Anthony Watson for his kind help prior and throughout our stay Well done the GM and his team Go visit this hotel and enjoy J …
The hotel is really nice, I'd definitely stay there again but there were a couple of minor issues. Everything is new and clean. The bar/reception area is nice and the staff are friendly. The only downside is the lack of lounge access because of Covid. I understand why it's closed, but they shouldn't be selling 'lounge access' rooms when its been closed for weeks with no sign of re-opening any time soon. Its closure wasn't mentioned on the Hilton website, only when we arrived at the hotel, at which point we we're given six vouchers in lieu of lounge access - each voucher entitled us to two house drinks and a snack box in the hotel bar. This is a nice gesture but I'd rather have saved the money and downgraded our room type because I imagine all of their rooms are nice and the difference in room price may be more than what the six drinks are worth. We weren't asked if we wanted to downgrade, we were just given the vouchers and that was that. Also, make sure you ask for some kind of view when you check in. I know it's in a relatively quiet area and surrounded by office/apartment blocks, but if you don't ask, you run the risk (like us) of facing a brick wall. Without exaggerating the view was like looking out on to a prison exercise yard where your surrounded by high walls and all you have is the sky above. This obviously won't be an issue if your room is on the outside of the building, but I'd just recommend you ask when you check in. The hotel is about a 10 minute walk from Borough Market. There's also a Tesco Express and Sainsbury's just outside the entrance. If you're not having breakfast at the hotel, there's plenty of places to get something within a minute's walk.…
Hotel was nice in general, however I book Executive room with access to Executive lounge, however it was closed due to COVID-19, which is understandable. Received voucher for cold snacks in the box and for couple of drinks with very limited availability. Complained, but no one got back. There was no single word at the time of booking a room that lounge is not available, however they sell it at a normal price.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing