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InterContinental London - The O2

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The O2 1 Waterview Drive Greenwich Peninsula, London SE10 0TW England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3046)
Dining (371)
Room & Suite (43)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental London - The O2
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#54 of 1,157 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice
The riverside InterContinental® London - The O2 hotel stands out in the buzzing Greenwich Peninsula, with 453 contemporary rooms, a state-of-the-art luxury spa and a ballroom for over 3,000 guests. Spectacular Canary Wharf views are best enjoyed over cocktails in Eighteen Sky Bar and an award-winning culinary experience at Peninsula Restaurant is bound to make each visit an unforgettable one. World famous entertainment venue - The O2 arena, is located only a few steps away via a direct walkway, ideal for guests attending concerts. The MBNA Thames Clipper and the Jubilee line offer fast links to London’s West End, the Emirates Air Line zips over the Thames to ExCeL London in 10 minutes and London City Airport (LCY) is a 15 minute drive from the hotel. Collectively, over 27 different languages are spoken by the staff members at the hotel. HOTEL SHUTTLE TO/FROM NORTH GREENWICH STATION IS AVAILABLE. In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon
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Full view
Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Wifi
Paid wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Special diet menus
Rooftop bar
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Harbor View
Languages Spoken
English
6,225Reviews165Q+A100Room tips
Traveler rating
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Popular mentions
gemmal764 wrote a review Jan 18
London, United Kingdom17 contributions1 helpful vote
Daniel is such an asset to the team. My husband and I stayed in December last year and he treated us so well. I’ve been to the Intercontinental quite a few times and the staff are lovely, but Daniel went a step above the rest. He even walked us to the lift and showed us around.
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Date of stay: December 2020Trip type: Traveled as a couple
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Bobo F wrote a review Dec 2020
Hong Kong, China5 contributions
Room super clean and comfortable. Manager in Market Brasserie gave almost perfect services. Energetic and attentive. Breakfast is superb! Under Tier 3, on the third day of our stay, breakfast is served in room, still in excellent quality. Truly grateful to the lovely staff who has provided great service. Due to Covid, it’s not necessary to clean room everyday but you can request to refresh certain facilities. Convenient! We had a pleasant stay and thank you for all the staffs who has kept to maintain excellency in this difficult time.
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Review collected in partnership with this hotel
Date of stay: December 2020
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Response from Julia Huelser, Guest Services / Front Office at InterContinental London - The O2
Responded 4 weeks ago
Dear "Bobo F", Thank you for sharing this 5-star review following your recent experience at InterContinental London - The O2. I am thrilled to see that you had a pleasant stay with us and you enjoyed the breakfast served in Market Brasserie as well as via room service after the new restrictions had to be implemented. It is my greatest pleasure to read about your experience and hear that you found yourself well looked after by our team and felt that our staff was provided great service throughout all areas of the hotel. The team and I hope to welcome you back in the near future and thank you for recommending our property to others. Kind regards, Julia Huelser Quality and Brand Manager
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Nicoleedai wrote a review Dec 2020
London, United Kingdom1 contribution1 helpful vote
It was my boyfriend's birthday and I specified on my notes with the hotel that I'd like to ensure there is a note and potentially a complimentary bottle of Prosecco or wine to surprise him upon arrival. Given the fact, this is a 5 star restaurant and we had booked this location to celebrate my boyfriend's birthday - the hotel made absolutely no effort to even acknowledge that it was his birthday. There was nothing in the room that made us feel welcome or appreciated which has been done for us before at previous hotels on previous birthdays. Secondly, the hotel locks the mini fridge in the room even though it's empty. We spent half an hour waiting outside our room whilst an engineer attempted to open an empty fridge so that we could put our own champagne into the fridge. I understand waiting outside the room because of coronavirus however waiting half an hour to open a fridge door in a 5 star hotel is shocking. The customer service and general attitude of the reception staff and the female manager was absolutely shocking. The pool area was extremely dirty and the loungers had balls of hair and dust all around them. Very disappointed.
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Review collected in partnership with this hotel
Date of stay: December 2020
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1 Helpful vote
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Response from Globy Ouseph, General Manager at InterContinental London - The O2
Responded 4 weeks ago
Dear "Nicoleedai", First and foremost, thank you very much for your taking the time to share your recent experience at InterContinental London - The O2 with us. I would like to apologise for the unsatisfactory experience and for any inconvenience caused to you during your stay. Here at Intercontinental London - The O2 we thrive to deliver memorable experiences and it seems like we were not able to achieve this during your stay. We take our guests' feedback very seriously as it is through feedback like yours that we can revise our internal processes and improve our performance. From my understanding, my team has spoken to you during your stay regarding the requested birthday surprise. As mentioned in said conversation, I can confirm that amenities for special occasions are available upon request and at a supplement charge. In line with our company's policy it is not common practice to offer complimentary bottles of wine or Prosecco. With regards to the waiting time experienced while the mini bar fridge was being opened as well as the cleanliness in the pool area, this is indeed not up to InterContinental standard. Please rest assured that both concerns have been addressed with the relevant managers who will retrain their teams accordingly and take the necessary steps to avoid this from happening in the future. "Nicoleedai", I truly appreciate your honest feedback and once again please accept my sincere apologies for any inconvenience caused during your stay. We are all continuously working on improving ourselves, so thank you very much for bringing this to our attention. I hope that you will not judge us based solely on this occasion and give us another chance to provide the 5-star service that InterContinental is so well known for. Kind regards, Globy Ouseph General Manager
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rosiehall94 wrote a review Dec 2020
Greater London, United Kingdom2 contributions4 helpful votes
The ultimate relaxing weekend away for my birthday. Our experience at the hotel from start to finish was breath taking. Will definitely be returning as soon as possible. Thank you for going that extra mile and making sure your guest experience a wonderful break.
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Review collected in partnership with this hotel
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Julia Huelser, Guest Services / Front Office at InterContinental London - The O2
Responded 4 weeks ago
Dear "rosiehall94", Thank you for your fantastic review following your birthday getaway at InterContinental London - The O2. I am delighted to hear that you had a breathtaking experience with us and you found our staff was going the extra mile to make your stay with us truly special. We strive to create memorable experiences for our guests and it seems this was achieved during your stay. The team and I would be thrilled to welcome you back in the near future! Kind regards, Julia Huelser Quality and Brand Manager
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Nick140674 wrote a review Dec 2020
Elsenham, United Kingdom20 contributions14 helpful votes
We stayed for two nights whilst in London to hand Christmas gifts over to friends and family in a selection of London parks LOL . My Wife and I love this hotel . I (normally) have to travel a lot and stay in IHG group’s more budget offerings then use points to stay at this hotel as a treat . I have to say it’s one of the few hotels I’d actually stay at for the sake of it rather then needing to. The main plus point is the staff who are lovely and very attentive and accommodating. On this occasion we had a fantastic afternoon tea looked after by Sylvia - the cakes were amazing amazing. We also had dinner in the brasserie and a gentleman who’s name began with C did a great job of looking after us . Yes, there have had to be adjustments due to COVID : no mini bar , spa has to be booked , bed making has to be negotiated. The main thing is we left feeling like we had a lovely time after a thoroughly crap year . I suppose if I am ultra critical I’d say that there doesn’t seem to be anything tangible given as a reward for being a Spire Ambassador: the highest possible loyalty tier - not even a free drink or room upgrade that I could discern . Maybe throw in free parking or some sort of token, or as I said a free drink .
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Date of stay: December 2020
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Response from Julia Huelser, Guest Services / Front Office at InterContinental London - The O2
Responded 4 weeks ago
Dear "Nick140674", Thank you for sharing this detailed feedback following your recent stay at InterContinental London - The O2 with us. It is my greatest pleasure to read about your experience and that you had a lovely time at our hotel. I am thrilled to see that you felt well looked after by our team and thank you for mentioning Sylvia in particular. I will be sure to share your kind words with her as she will be delighted to know that she made your stay memorable. Our pastry chefs are real masters at their art and come up with the tastiest creations for our afternoon tea. The team and I would be delighted to welcome you back in the near future and thank you for recommending our property to others. Kind regards, Julia Huelser Quality and Brand Manager
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PRICE RANGE
$231 - $486 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonGreenwich
NUMBER OF ROOMS
453
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Frequently Asked Questions about InterContinental London - The O2
Which popular attractions are close to InterContinental London - The O2?
Nearby attractions include Up at The O2 (0.2 miles), Mamma Mia! The Party (0.2 miles), and Eighteen Sky Bar (0.03 miles).
What are some of the property amenities at InterContinental London - The O2?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and an on-site restaurant.
Which room amenities are available at InterContinental London - The O2?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental London - The O2?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at InterContinental London - The O2?
Yes, parking is available to guests.
What are some restaurants close to InterContinental London - The O2?
Conveniently located restaurants include Peninsula Restaurant, Market Brasserie, and Scoff & Banter Canary Wharf.
Are there opportunities to exercise at InterContinental London - The O2?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at InterContinental London - The O2?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental London - The O2 offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to InterContinental London - The O2?
Many travelers enjoy visiting Tower of London (3.3 miles), Old Royal Naval College (1.4 miles), and HMS Belfast (3.5 miles).
Does InterContinental London - The O2 have any great views?
Yes, guests often enjoy the harbor view available here.