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Andaz London Liverpool Street

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Traveler (1680)
Room & Suite (639)
Videos (3)
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About

#131 of 1,170 hotels in London
Location
4.6
Cleanliness
4.8
Service
4.6
Value
4.2
Travelers' Choice
Right in the heart of the city, this 5-star hotel is your go-to for work hustle or just kicking back on a chill weekend break. Back in the day, it was known as the Great Eastern, a London railway hotel with its iconic redbrick Victorian charm dating back to 1884. When you step inside, it's like time-travelling into the 21st century, with 267 designer guest rooms. ​ At Andaz London experience the city as a local and explore London's gems right at our doorstep. The iconic Tower of London and Tower Bridge are just steps away, for a burst of floral charm, Columbia Road Flower Market awaits, while the legendary Brick Lane and vibrant Spitalfields offer the ultimate cool and quirky experiences. ​ Our five-star lifestyle hotel is also the perfect place for a dinner, a bottomless brunch or a few cocktails. You will also find a modern gym and in-room treatments are available to enhance your stay in East London.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Walking tours
Children's television networks
Highchairs available
Parking
Wifi
Fitness / spa locker rooms
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Snack bar
Special diet menus
Wine / champagne
Nightclub / DJ
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Full body massage
Massage
Steam room
24-hour security
Baggage storage
Concierge
Newspaper
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, French, Spanish, Arabic and 6 more
Hotel links
Special Rate:Special rate available

Location

40 Liverpool Street, London EC2M 7QN England
Andaz London Liverpool Street
4.5
5,143 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled near Liverpool Street Station, Andaz London Liverpool Street garners high praise for its prime location and the warm, attentive service that gives guests a sense of family. Many guests appreciate the spacious, clean rooms with modern touches, although a few mention the rooms could feel cramped or show signs of wear. The hotel's eclectic atmosphere and diverse dining options are a hit, with the cleanliness and amenities consistently earning rave reviews. However, opinions on value vary, as some travelers find it overpriced.
Location
Convenient
Atmosphere
Eclectic
Rooms
Spacious
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Top-notch
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5143Reviews40Q+A100Room tips
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Nykky D wrote a review Yesterday
2 contributions
The hotel and staff exceeded all of my expectations. It was almost to good to be true how nice and attentive everyone was. The staff went above and beyond with directions and helping me navigate the train system. Our room and bathroom were so clean. I have already recommended this hotel to a friend.The hotel is centrally located and the train station is literally steps away.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Chris wrote a review Feb 2022
8 contributions
Hotel's Favorite
Our new favorite hotel ! Absolutely first class luxury from the service, food, facilities and decor to the ambience and cleanliness. Thank you to all the Andaz team for an amazing stay and making us feel so welcome. Can’t wait to return which will be very soon!!
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Date of stay: February 2022Trip type: Traveled as a couple
Room Tip: No negatives just fantastic
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Mario Flanagan, General Manager at Andaz London Liverpool Street
Responded Mar 19, 2022
Dear H1894ZBchristianf, Thank you for your wonderful review of your stay with us! I am pleased to learn that you have enjoyed your Andaz experience and nothing was of too much trouble! Once again thank you for your time and we hope to have the pleasure of welcoming you back to Andaz London in the future. With kindest regards, Mario Flanagan General Manager Andaz London Liverpool Street
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Will H wrote a review Yesterday
Washington DC, District of Columbia2 contributions
A gem of a hotel in a great neighborhood. Very welcoming staff. With easy transportation options and just 35-40 mins on Elizabeth line from Heathrow. Look forward to my next stay at this beautiful hotel!
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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4andaquarter wrote a review Feb 20
7 contributions
Great property with an excellent team managing it, the hotel is elegant and sophisticated with an outstanding location. All boxes checked and we hope to visit again. There is no parking on site, but breakfast is excellent as well.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Miriam Varoli, General Manager at Andaz London Liverpool Street
Responded yesterday
Dear 4andaquarter, Thank you for sharing your thoughts on your recent stay with us. I am delighted to read your lovely remarks regarding your visit with us, and it seems you enjoyed your experience so much that we left a great impression. I appreciate your understanding regarding the on-site parking, and we will continuously strive to provide assistance as needed. It was a pleasure to serve you, and I look forward to welcoming you back with us on your future London trips. Sincerely, Miriam Varoli General Manager Andaz London Liverpool Street
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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K G wrote a review Feb 20
1 contribution
Don't be fooled by 5 star reviews which to me seems like they are bought. The hotel is not 5 star at all and certainly not the service. We booked 2 rooms with 2 beds in each. When we got there they said we don't have any rooms available with 2 beds. We had kids with us how can we all sleep in 1 bed. The rooms were very small and no windows. The one window they had on the top was nasty to look out to. See pictures attached. We had to end up getting extra room for higher price. The staff was not accommodating at all. The girl in the front desk kept on repeating like we were dumb. She was not willing to understand how we are paying for extra room because of there fault. The elevator was broken the whole time we were there. It felt like I was in a motel not a good hotel. NEVER AGAIN.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Miriam Varoli, General Manager at Andaz London Liverpool Street
Responded yesterday
Dear kgG4194WY, Thank you for taking the time to share with us your feedback. I sincerely apologise for all the inconveniences you experienced, starting off with the issue with your booking, your room allocation, our staff, and the broken elevator. Please know that we take these issues with the utmost importance, and I truly appreciate you bringing them to my attention. Rest assured that I will be discussing your valuable feedback with the team to address your concerns and delve into areas that need improvement. I hope you can still give us a chance to rectify your experience with us, please email us at guestservices.londonliv@andaz.com so we can discuss it further. Once again, I am deeply sorry, and I hope to have the pleasure of welcoming you back in the future and restoring your trust in our hotel. Sincerely, Miriam Varoli General Manager Andaz London Liverpool Street
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrew M wrote a review Feb 10
Amsterdam, The Netherlands16 contributions
I like staying in hotels. I joined the Intercontinental ambassador/platinum program last year and stayed in a lot of IHG hotels recently. They’re nice. But the rewards are only for basic rooms when I assumed you could splash out on a suite with points. I’ve always had a soft spot for Hyatt hotels (their rewards are better), but they don’t have enough of them in Europe. The Andaz brand is one of my favorites and I’ve stayed at the one in London a few times. It’s a great location (right on the Elizabeth line at Liverpool with great tube connections) and close to hip East London. The hotel is charming with a very nice gym with lots of unexpected equipment, and not just treadmills. They have funky bars and restaurants and a happy hour of free wine. Kind of like the Kimpton, but 6-7pm is better than Kimpton’s 4-5pm (used to be the better 5-6). The Andaz staff is really friendly, but many nice hotels have great staffs. I’m kind of done leaving reviews. I write for a living and this seems like pro bono work for people I don’t know so platforms can make money. But this time I was treated especially well and I have to thank a few people and shout out the Andaz. I came in early looking for an early check in, and I don’t want to snitch on what they did, in case your lucky number doesn’t come up, but I do have to thank Sam at the front desk. He was so sympathetic and accommodating and went beyond the call of duty. It really made a difference. Carlos the Duty Manager came out and explained the situation. I think he approved my excellent nap and later very nice upgrade. Thank you gentlemen! You made my great stay even better!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Miriam Varoli, General Manager at Andaz London Liverpool Street
Responded 1 week ago
Dear BoomChicagoAmsterdam, Thank you for taking the time to share with us your positive experience. I am thrilled to read that you had a pleasant experience with us, and our amazing staff left a favorable impact and made your stay worthwhile. Your kind words regarding our convenient location, complimentary wine hour, health club, and services are well appreciated. Thank you for choosing to stay with us, and I hope to have the pleasure of welcoming you back soon for another remarkable stay. Sincerely, Miriam Varoli General Manager Andaz London Liverpool Street
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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175lei wrote a review Feb 8
San Francisco, California1 contribution
Loved this hotel! It is super modern and cool with tons of lobby and lounge space to hang out in. This is also a very good location — close walk to Spittalfield market, and not too far from shoreditch. Rooms were very nice. I’d love to stay here again.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
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Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Miriam Varoli, General Manager at Andaz London Liverpool Street
Responded 1 week ago
Dear 175lei, Thank you for sharing your lovely thoughts on your stay with us. It is delightful to know that you had a great time at Andaz London and enjoyed the interiors and vibe of the hotel. I am glad to read that your accommodations and our convenient location were additional factors that enhanced your overall experience. Thank you for choosing to stay with us, and I hope to have the pleasure of welcoming you back on your future London trips. Sincerely, Miriam Varoli General Manager Andaz London Liverpool Street
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Clayton H wrote a review Feb 8
1 contribution
The Andaz London is at best a 3.5 star. The rooms are tired, poor pillows, plastic shower floors / 3 star type hotel grade. The gym is old. This is the clincher - I had their premium room and at 10pm on Wed night, the room flooded with water pouring down from the down lights in the ceiling, cracks in the ceiling had water pouring through and even with buckets trying to contain the flooding, my stuff was damaged. They said it’s been happening.. I am still waiting to hear from the hotel manager what their remedy and apology is. I had to move out of course, in the middle of the night. Absurdly reimbursement is not being offered. Instead the hotel junior manager offered bonus points on their rewards program, the insanity of it all is too much to even imagine.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled on business
Room Tip: Stay somewhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Miriam Varoli, General Manager at Andaz London Liverpool Street
Responded 2 weeks ago
Dear claytonh844, Thank you for taking the time to share with us your feedback on your recent stay at Andaz London. I sincerely apologise for all the inconveniences you experienced throughout your stay, and I appreciate you bringing this to my attention. I understand your disappointment and frustration, especially regarding the damaged personal belongings, and rest assured that I will discuss this issue with the team and investigate it properly. Please know that we are committed to resolving this issue to your satisfaction, and I am deeply sorry to hear about the initial resolution offered. Kindly email us at guestservices.londonliv@andaz.com, so we can discuss this further. Once again, thank you for your time, and I look forward to your response. Sincerely, Miriam Varoli General Manager Andaz London Liverpool Street
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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nancymills2024 wrote a review Jan 2024
1 contribution
Room very small and dated Canapé in room was crisps Bed comfy Quite noisy Breakfast different building Mini bar disappointed Room very student accommodation Expect more 5 star Location good Shower good
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Miriam Varoli, General Manager at Andaz London Liverpool Street
Responded 3 weeks ago
Dear nancymills2024, Thank you for taking the time to share your feedback with us. I am so sorry for all the inconveniences you experienced throughout your stay and that we failed to meet your expectations. I appreciate your honest feedback, as this helps us to further improve the services we offer, and rest assured that I will discuss these with the relevant departments to look into them accordingly and promptly. I hope you can still give us an opportunity to rectify your experience with us, and I also hope to welcome you back in the future with an improved stay. Sincerely, Miriam Varoli General Manager Andaz London Liverpool Street
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tongtong G wrote a review Jan 2024
1 contribution
Location is great, close to many great food options and liver pool street station. This hotel is charming with its own history. Most importantly the staff were all very helpful and happy and proud to work there. Highly recommend it!
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Miriam Varoli, General Manager at Andaz London Liverpool Street
Responded 3 weeks ago
Dear Tongtong G, Thank you for sharing your lovely thoughts on your recent stay with us. It is delightful to read that you enjoyed our property’s cozy atmosphere, rich history, and convenient location. I appreciate your wonderful remarks towards our exceptional staff, and we, at Andaz London, are proud of their dedication and passion to provide their utmost care and extraordinary service for an excellent guest experience. Thank you for your high recommendation, and I look forward to welcoming you soon for another great stay. Sincerely, Miriam Varoli General Manager Andaz London Liverpool Street
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$376 - $486 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
andaz liverpool street hotel london, hyatt london
LOCATION
United KingdomEnglandLondonCity of London
NUMBER OF ROOMS
267
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ANDAZ LONDON LIVERPOOL STREET - Updated 2024 Prices & Hotel Reviews (England)

Frequently Asked Questions about Andaz London Liverpool Street
Which popular attractions are close to Andaz London Liverpool Street?
Nearby attractions include Swingers - City (0.2 miles), Enigma Quests (0.2 miles), and Be At One Spitalfields (0.2 miles).
What are some of the property amenities at Andaz London Liverpool Street?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Andaz London Liverpool Street?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Andaz London Liverpool Street?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Andaz London Liverpool Street?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Andaz London Liverpool Street?
Conveniently located restaurants include Pizza Union Spitalfields, Nora Cafe, and The Drift.
Are there opportunities to exercise at Andaz London Liverpool Street?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Does Andaz London Liverpool Street have airport transportation?
Yes, Andaz London Liverpool Street offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Andaz London Liverpool Street located near the city center?
Yes, it is 0.7 miles away from the center of London.
Are any cleaning services offered at Andaz London Liverpool Street?
Yes, dry cleaning and laundry service are offered to guests.
Does Andaz London Liverpool Street offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.