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Mercure London Hyde Park Hotel

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Traveler (437)
360
Panoramas (24)
Room & Suite (355)

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About

#381 of 1,170 hotels in London
Location
4.6
Cleanliness
4.4
Service
4.4
Value
3.8
Overlooking a peaceful garden square, the Mercure London Hyde Park Hotel is a 2 minutes' walk from Lancaster Gate and Paddington stations and a 5 minutes' walk from London's iconic Hyde Park. A charming, classic English style London Town House, the hotel has a popular bar and comfortable rooms, designed with contemporary and traditional British feel.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Meeting rooms
24-hour security
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Hair dryer
Telephone
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Quiet
Charming
Languages Spoken
English, French, Spanish
4.0
4.0 of 5 bubbles1,005 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Mercure London Hyde Park Hotel garners praise for its coveted location near Paddington station and central London, a highlight for many guests seeking to explore the city. While the hotel's modern ambiance and complimentary amenities like the minibar are appreciated, some travelers have noted the rooms can feel cramped. Cleanliness is consistently applauded, with accolades for the diligent staff, yet opinions on value diverge, balancing the prime location against the compact spaces and pricing. Service is generally lauded for staff cordiality, despite occasional hiccups in efficiency.
Location
Convenient
Atmosphere
Chic
Rooms
Cramped
Value
Expensive
Cleanliness
Meticulous
Service
Friendly
Amenities
Satisfactory
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debbie t wrote a review Feb 2024
5 contributions1 helpful vote
What a little gem of a hotel. Very quiet location but very close to Paddington station. The rooms are smaller than we are used to but spotlessly clean. We had a great nights sleep in a very comfortable bed. Would definetly stay here again. Excellent value for money and will be recommending to our friends and family.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from London Town Hotels , Marketing at Mercure London Hyde Park Hotel
Responded 3 weeks ago
Dear Debbie T, Thank you for your lovely review of our hotel. We are thrilled to hear that you had a wonderful stay with us and that you found our hotel to be a little gem. We appreciate your kind words about our quiet location, cleanliness, comfort, and value for money. We are glad that you would definitely stay here again and that you will be recommending us to your friends and family. We look forward to welcoming you back soon and making your next stay even more enjoyable. Kind Regards, Imed Chikhaoui
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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aldavril wrote a review Jan 2024
Wollongong, Australia1201 contributions329 helpful votes
We had an enjoyable 4 night stay here. So close to what we wanted to see. Kensington Palace, Hyde Park those lovely little squirrels and close enough to do a walk to Abbey Road. The staff were friendly. Our room with our upgrade was spacious enough for us. It was a lovely bed and a beautiful quiet location. Great to have Italian restaurant on the premises. We liked it.
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from London Town Hotels , Marketing at Mercure London Hyde Park Hotel
Responded Jan 21, 2024
Dear Aldavril, Thank you for your lovely review and for choosing our hotel for your 4 night stay. We are happy to hear that you liked our central location, friendly staff, spacious room, comfortable bed, and Italian restaurant. We are glad that you had a chance to visit some of the nearby attractions, such as Kensington Palace, Hyde Park, and Abbey Road. We appreciate your feedback and we hope to welcome you back soon. Kind Regards Imed Chikhaoui
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Eireboi wrote a review Jan 2024
San Francisco, California162 contributions75 helpful votes
Checked in for two nights over NYE , I made my booking on booking.com but they said I was upgraded to king bedroom, this turned out to be not true but once I told hotel manage and staff , they said they were so sorry and then they went above and beyond to make sure I had a lovely stay! Sofia at front desk talk to her manager and minutes later she arrived at my room with a new room assigned with king bed and more space. The room itself came with free mini bar , minerals only but still a nice touch and very modern decor, room was in quiet area so no traffic to be heard at all. There was safe, slippers .robes , even free wine in room also. The hotel location is perfect and minutes from Paddington station and local subway. Any amount of restaurants nearby also so you don't have to travel far. Hotel was perfect for my stay and very clean and good location, but what really made it special was Sofia and the rest of the staff who simply care about customers so next time I go to London, I know exactly where I choose to stay!
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Location Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Indigo London Paddington, Marketing at Mercure London Hyde Park Hotel
Responded Jan 16, 2024
Dear Eireboi, Thank you for your kind words and for choosing our hotel for your NYE celebration. We are delighted to hear that you enjoyed your stay and that our staff went above and beyond to make you feel comfortable and welcome. We are especially proud of Sofia, who is a valuable member of our team and always strives to provide excellent service. We will be sure to share your compliments with her and the rest of the staff. We are also glad that you liked our amenities, such as the free mini bar, the wine, and the robes. We want our guests to have a relaxing and memorable experience at our hotel. Our location is indeed convenient, as we are close to Paddington station and many restaurants. We hope you had a chance to explore some of the attractions in London as well. Thank you again for your wonderful review. We appreciate your feedback and your loyalty. We look forward to welcoming you back to our hotel the next time you visit London. Kind Regards Imed Chikhaoui
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Natalie R wrote a review Jan 2024
Manchester, United Kingdom42 contributions16 helpful votes
We stayed at this hotel when visiting London for a Christmas weekend away - the location was fab! But the rooms were very small, we had a kingsize room which we opted for to ensure we had plenty of space. But our room was tiny with a kingsize bed in it that took up all the room, meaning it was very difficult to get dressed in the room. Expensive for what we received. Room looked nothing like the advertisement on booking.com.
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Indigo London Paddington, Marketing at Mercure London Hyde Park Hotel
Responded Jan 4, 2024
Dear NatalieNatalie92, Thank you for staying at our hotel and for sharing your feedback. We are happy to hear that you liked our location and found it convenient for your Christmas weekend away. However, we are sorry to hear that you were disappointed with the size of your room and the price you paid. We would like to assure you that you have been allocated the correct room type that you have booked. We do offer different room types that suit our guests’ needs and preferences. We always advise the correct room type and measurement on our website or on other platforms where you can book our hotel. However, we understand that the layout of the rooms may vary and some guests may find them smaller or larger than expected. With regards to the price, we are the most reasonable hotel in the area considering the location and what we offer. We provide high-quality service and amenities and free Wi-Fi. We also have a 24/7 reception and a friendly and helpful staff. We believe that our prices reflect the value and quality of our hotel. However, we appreciate your view and we welcome all of our guests’ comments. We always strive to improve our hotel and our service based on your feedback. We hope you will give us another chance to serve you better in the future. Kind Regards Imed Chikhaoui
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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shafeeq3131 wrote a review Dec 2023
1 contribution
The staff is amazing , many issues it’s happening during my booking but always they very corporate.. I really happy of the service , also the location is very close the Paddington station and the Lancaster Gate underground and The Hyde park…
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Indigo London Paddington, Marketing at Mercure London Hyde Park Hotel
Responded Dec 25, 2023
Dear Shafeeq3131, Thank you for your review. We are delighted to hear that you enjoyed our location, which is close to every place you need, such as Paddington station, Lancaster Gate underground, and Hyde Park. We are glad that you found our staff amazing and cooperative, and that they resolved the issues that happened during your booking. We appreciate your satisfaction and your support. We hope to see you again soon at our hotel, where you can experience the best of London. Kind Regards Imed Chikhaoui
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Karen B wrote a review Dec 2023
New Plymouth, New Zealand37 contributions4 helpful votes
This is a good hotel in an excellent location five minutes walk from Paddington Station. We booked a standard room with king bed. The room is a tight fit but this is typical of London hotels and for the price range is excellent value. Our room had been recently renovated - i think this has happened to most of the hotel. It's a good place to base yourself for a couple of nights to see the area and close to the tube. Front of house staff were friendly and helpful. There are a number of restaurants nearby, Hyde Park is a 10 minute walk. I would recommend the hotel for those looking for a reasonably priced central London short stay.
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Date of stay: December 2023Trip type: Traveled as a couple
Room Tip: There is a shortcut to the hotel next to the Italian restaurant.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Indigo London Paddington, Marketing at Mercure London Hyde Park Hotel
Responded Dec 25, 2023
Dear KarenB8130, Thank you for your review. We are delighted to hear that you had a good stay at our hotel. We are glad that you enjoyed our excellent location, our recently renovated room, and our friendly and helpful staff. We appreciate your recommendation and your support. We hope to see you again soon at our hotel, where you can enjoy our good value and our great location. Kind Regards Imed Chikhaoui
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Krystel L wrote a review Dec 2023
1 contribution
A excellent hotel in a good location, only a short stroll through Hyde Park. We like how close it is to Paddington Station and Lancaster Gate. The hotel includes nice amenities such as a complimentary mini bar, a gym, and so on.
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Date of stay: December 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Indigo London Paddington, Marketing at Mercure London Hyde Park Hotel
Responded Dec 25, 2023
Dear 460Krystell, Thank you for your review. We are thrilled to hear that you had a great stay at our hotel. We are happy that you liked our location, which is only a short stroll through Hyde Park, and our proximity to Paddington Station and Lancaster Gate. We are glad that you enjoyed our nice amenities, such as a complimentary mini bar, a gym, and more. We appreciate your satisfaction and your support. We hope to see you again soon at our hotel, where you can experience the best of London. Kind Regards Imed Chikhaoui
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tour02005964952 wrote a review Dec 2023
2 contributions
Had a great stay at the Mercure Hyde Park. The staff were very friendly and helpful, especially the lovely ladies Mary and Sophia. The location is great and has lots of transport links to get around London.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Indigo London Paddington, Marketing at Mercure London Hyde Park Hotel
Responded Dec 25, 2023
Dear Tour02005964952, Thank you for your review. We are thrilled to hear that you had a great stay at our hotel. We are happy that you found our staff very friendly and helpful, especially the lovely ladies Mary and Sophia. We appreciate your kind words and your recognition. We are glad that you liked our location, which is great and has lots of transport links to get around London. We hope to see you again soon at our hotel, where you can enjoy our hospitality and service. Kind Regards Imed Chikhaoui
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Passport636562 wrote a review Dec 2023
Krakow, Poland2 contributions1 helpful vote
Paid for a 2 night stay for my partner's birthday. The hotel confirmed our stay, so we planned stuff nearby and bought tickets for things. Then the hotel cancelled on us with no explanation. The same rooms were still available online but now at a higher price on the dates in question. Won't ever stay at this group of hotels on principle now. But if you like last minute changes, extortive pricing practices and added stress when you go away, I can highly recommend Mercure Boutique Hotel Hyde park.
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from London Town Hotels , Marketing at Mercure London Hyde Park Hotel
Responded Jan 22, 2024
Dear Passport636562, Thank you for your feedback and for sharing your concerns with us. We apologize for the inconvenience and frustration caused by the cancellation of your booking. We understand how disappointing this must have been for you and your partner, especially on such a special occasion. However, we would like to clarify that your booking was not guaranteed and we emailed you several times to request a valid credit card to secure your reservation. Unfortunately, we did not receive any response from you and we had no choice but to cancel your booking and release the room for other guests. Bookings are only confirmed once a payment has been taken or a credit card has been authorized. This is clearly stated in our booking policy, which you agreed to when you made your reservation. We regret that you felt that our pricing practices were extortive. Our rates are dynamic and they change according to the demand and availability of our rooms. We always try to offer the best value for our guests. We hope that you will give us another chance to welcome you and provide you with a better experience at our hotel. Please contact us directly if you have any questions or concerns. We appreciate your understanding and cooperation. Kind Regards Imed Chikhaoui
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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talal f wrote a review Nov 2023
2 contributions
The staff was friendly and mostly Abdul Rahimi was very professional and made us comfortable and also helpful. The hotel was decent and the problem with the hotel was that it didn’t match its picture.
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Date of stay: November 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chris Butler, Marketing at Mercure London Hyde Park Hotel
Responded Nov 27, 2023
Dear 634talalf, Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at our hotel and that our staff, especially Abdul Rahimi, made you feel comfortable and welcome. We appreciate your honest feedback about the hotel’s appearance. We are constantly working to improve our facilities and services to meet our guests’ expectations. We hope to see you again soon and provide you with an even better experience. Thank you for choosing our hotel and for sharing your review. Kind Regards Imed Chikhaoui
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$202 - $340 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonKensington and Hyde Park
NUMBER OF ROOMS
72
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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MERCURE LONDON HYDE PARK HOTEL $195 ($̶3̶5̶9̶) - Updated 2024 Prices & Reviews - England

Frequently Asked Questions about Mercure London Hyde Park Hotel
Which popular attractions are close to Mercure London Hyde Park Hotel?
Nearby attractions include Paddington Station (0.1 miles), Serpentine Boating Lake (0.2 miles), and The Swan (0.3 miles).
What are some of the property amenities at Mercure London Hyde Park Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure London Hyde Park Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure London Hyde Park Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure London Hyde Park Hotel?
Yes, parking is available to guests.
What are some restaurants close to Mercure London Hyde Park Hotel?
Conveniently located restaurants include The Bear, Nipa Thai Restaurant, and The Victoria, Paddington.
Are there opportunities to exercise at Mercure London Hyde Park Hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Mercure London Hyde Park Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure London Hyde Park Hotel offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Mercure London Hyde Park Hotel?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Mercure London Hyde Park Hotel?
Many travelers enjoy visiting Houses of Parliament (2.4 miles), Tower of London (4.3 miles), and Churchill War Rooms (2.1 miles).