I received my booking confirmation via booking.com with Empire Square West apartment back in November 2015; the fees were paid in full in June 2016. Travelling with 2 kids to London for the first time, I wanted to make sure everything was in order. So I exchanged several emails with the owner up to 2 weeks prior to my scheduled... More 

Our original apartment was double booked Not acceptable after a 24 hr flight Then as compensation offers apartment. 15 km away in totally wrong area. Imagine if you book a flight to New York but the airline has double booked and as compensation says you can go to Washington instead !!!! No air conditioning in hot spell - Bedrooms like... More 

Stayed here with family at the start of September. The location is fantastic and there is fantastic views of the city from the apartments. They are spacious, clean and perfect for a short or long stay in London. They had everything we need and the beds were lovely and comfortable. I will definitely be returning!

No room cleaning service for staying for 8 days. Also no hot water for 5 days! Everyday I call, they always said "Sorry the only thing I can do is to write it down and the maintenance team will see it tomorrow". I will NEVER stay in Marlin any more, very poor services.

I've stayed here a lot. The apartments are worn, things don't work, the reception desk don't really help fix things (they're nice, just front line, it's not their fault) and the weekly clean you pay for takes place about once a fortnight if you don't chase it. The business model clearly focuses cost not customer. But it's cheap. It's pretty... More 

Arrived in London after a 14 hour trip with 11 big suitcases, hoping that the MARLIN APARMENT in Empire Square would be a good place to stay considering the rates of the place. Booked for a 2-Bedroom Penthouse, with LETTERS OF CONFIRMATION FROM MARLIN ITSELF. May I add that, this place is DISGUSTINGLY UNDERSTAFFED. Waited for HALF AN HOUR for... More 

This is the room I was promised, I have booked it for £133 on the website as advertised, once I arrived they have charged me an extra £200 deposit!! Once I have seen the room I was shocked. It wasn't on the upper floor as it said on the website. And the view is absolute wrong. I was looking at... More 

I was lucky enough to stay in the penthouse apartment for my 21st birthday and I can highly recommend it. All the rooms were spotless, the beds were huge and very comfortable and the two balconies over looking London were to die for! The staff were very helpful with setting us up in the wifi and catered to our every... More 

The rooms were clean but tired, in need of a fresh coat of paint and some basic maintenance. There is no air conditioning! The rooms get stuffy and stale quickly unless you keep all the windows open but then you are stuck with awful street noise! A noisy pub, lots of loud busses, and loud people walking by. The tube... More