Marlin Apartments - Empire Square
775 reviews
#65 of 1,981 Specialty Lodging in London
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34 Long Lane 5-8 Empire Square South, London SE1 4NN England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
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Room & Suite (347)
Dining (13)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 06/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Marlin Apartments - Empire Square
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Updated 06/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#65 of 1,981 Specialty lodging in London
Location
Cleanliness
Service
Value
Travelers' Choice
Situated at London Bridge, just minutes from London’s financial district, this landmark development provides unrivalled access to London’s City centre and it’s most inspiring attractions. These cutting edge apartments fuse London’s cosmopolitan culture with award winning contemporary design, encompassing a vast internal courtyard and private landscaped gardens. Modern furnishings complement the large living space in each apartment, with many offering striking views across London. The emphasis is on light and space, with most apartments boasting large scenic windows and floor-to-ceiling glazing.
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Full view
Property amenities
Paid private parking on-site
Parking
Free High Speed Internet (WiFi)
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Self-serve laundry
Washing machine
Wifi
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Room features
Desk
Private balcony
Seating area
Sofa
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Telephone
Bottled water
Iron
Dishwasher
Microwave
Refrigerator
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, French, Spanish, Czech and 2 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
105Restaurantswithin 0.3 miles
29Attractionswithin 0.3 miles
Contact
34 Long Lane 5-8 Empire Square South, London SE1 4NN England
Getting there
London BridgeUnderground7 min
SouthwarkUnderground13 min
Rental CarsSee rental cars from $28/day
775Reviews16Q+A100Room tips
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Popular mentions
Marlin Apartments - Empire Square is situated right beside Borough Station and London Bridge giving you easy access to anywhere in London and beyond. The staff are extremely friendly and on hand to help with any of your needs during your stay. - Close to the buzzing Bermondsey Street and Borough Market as well as Southbank and The City - Spacious apartments with great amenities (hairdryer, iron etc) - Quiet for central London - Extremely comfortable bed and bedding - Sky and other channels - Good wifi (I am WFH so this is really important) - Tesco express right below - Feels safe with 24 hour concierge if you are travelling alone Great stay in Marlin as always! I will be back.
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Date of stay: November 2020Trip type: Traveled on business
Rooms
Service
Sleep Quality
Helpful
Response from Radu Mihalcea, Guest Services / Front Office at Marlin Apartments - Empire Square
Responded 1 week ago
Dear Lara, Thank you for taking the time to leave a feedback in regards to your stay with Marlin Apartments Empire Square. We are happy to know you found the accommodation and the services provide to be up to your expectations. Thank you for the kind words addressed to our staff members. I will make sure your feedback is shared with them as well. it was a pleasure to have you as a guest, and we look forward to welcoming you back at Marlin Apartments Empire Square in the near future. Kind regards, Radu Mihalcea
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Was not happy with the room or the service. Everything was broken it had a really bad smell in it. And the front checkin desk didn’t do nothing gave us a dirty room and all curtains broken bed had stains
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Radu Mihalcea, Guest Services / Front Office at Marlin Apartments - Empire Square
Responded 1 week ago
Dear Alikhan625, Thank you for taking the time to leave a feedback in regards to your stay with Marlin Apartments. All feedback is highly appreciated as we are constantly trying to improve our services towards all our guests. i am sorry your experience with Marlin Apartments was not a positive one this time. I am not aware of the issues you might have encountered during your stay, as you published the review on a different property than the one you actually stayed at. According to our records, you did not stay with Marlin Apartments Empire Square. I really hope you will give a chance to our property in the near future, so we can prove that Marlin as a brand can provide a quality customer service, and a product up to your expectations. Kind regards, Radu Mihalcea
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As we arrived finally, we was told to pay a 500 deposit! Which is abit much however we understand.... however this was a very stupid rule or the lady at reception did not know what she was doing. We put down a deposit on one of the party’s card.... however because we did not have enough amount on the card to pay this new fee we found out about £500 it was not possible to pay using the same card. We was told we could not use another card to pay this then because we had no option the lady then said she will refund my deposit and rebook on to a different card that can also afford the funds on another person in our party card. So we happily agreed to then be told oh no actually it’s not under the booking name so I can not take the payment. To which we had to re group and mess around struggling to make payment on a card she could except. So we finally go back to make a payment. To which she then finally takes. We ask about our 500 security deposit and request how long it will take to come back into the account into which they say we need to call the bank the next day for them to release... however come the next day this was not the case the apartment could of down this . Any way finally getting to the room that night which now took up a lot of time and wasted are evening we got to the apartment. And for a 500 extra feee was not worth it. It was nice and big but it needed cleaning , fresh paint and there was already damages in the apartment not to mention the shower tap in one the rooms was broken. I would not stay here again. And recommend they get staff that actually know what they are doing.…
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Date of stay: September 2020Trip type: Traveled with friends
Helpful
Response from Radu Mihalcea, Guest Services / Front Office at Marlin Apartments - Empire Square
Responded 4 weeks ago
Dear Taymar L, Thank you for taking the time to leave a feedback in regards to your stay with Marlin Apartments Empire Square. All feedback is highly appreciated as we are constantly trying to improve our services towards all our guests. I am sorry to hear there was a misunderstanding in regards to our processes. It is true, the person making the booking and the payment, must provide the pre-authorization on the same card used for the payment. In terms of the pre-authorization, this is just a security hold for incidentals. The money never physically leaves the account, but only put on hold. Because of this, the release process is automatic, and it can take up to 10 working days for this to happen. I am sorry this information was not made clear to you at arrival. I really hope the rest of your stay was enjoyable, and if there is anything we can be of help, please contact us. We will be more than happy to assist you. It was a pleasure to have you as a guest, and we look forward to welcoming you back at Marlin Apartments Empire Square in the near future. Kind regards, Radu Mihalcea
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I started staying at Marlin Empire Square in July because I need to spend a few days in London weekly for business reasons. Wow! I was pleasantly surprised. Sure the room was clean and comfortable but the stand out factor for me was ( and still is) the consistent excellent customer service. The operations manager, Dorin, made sure that i had everything I needed, he was professional, extremely efficient, courteous and runs a good team. The location is super convenient with Borough Market, pubs and restaurants nearby, there is even underground parking and an express supermarket next door. Marlin Empire Square is now my home from home. Apartments with balcony are available so stunning views come as a standard too. I have been going weekly for 3 months now and their consistency in good customer service should be applauded. It is good value for money too and I have been upgraded to the executive once at no additional charge. Fabulous!…
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Date of stay: September 2020Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
Room Tip: If your room has a balcony, it is quieter if not facing other apartments
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Helpful
Response from Dorin Andrisca, General Manager at Marlin Apartments - Empire Square
Responded Sep 29, 2020
Dear 566teresai, Many thanks for your valued custom at Marlin Empire Square and for taking the time to leave a review here on TripAdvisor. We are delighted to hear that you are enjoying staying here with us and that you are receiving an excellent customer service. It is great when we reach our aim. Thank you very much for your kind comments regarding the staff here as well, they are sending their regards to you. We are looking forward to welcome you back soon Best Regards, Dorin Andrisca Cluster Operations Manager
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I don't normally write reviews, but I had such a wonderful stay at Marlin Apartments at Empire Square that I felt compelled to say something. I rented the studio (suite 20) in the blue building. I have to say that I have never stayed in a room quite so clean. I am very tall so I can easily see on top of mirror frames and picture frames where I always find a small layer of dust. Not this place! Every surface no matter how high it was, was sparkling clean! The suite had nice high ceilings and even a balcony. My only complaint was that the bed was advertised as a King size but only a double in the room so my feet hung off the end. Upon check out I had a very important thing that I really needed help sorting out, I called the front desk and a well spoken man by the name of Dorin went completely out of his way to assist me. Dorin with the assistance of Ana, was able to find the perfect solution to solve my problem and save the day! I can't thank both of them enough! Thank you Dorin! Thank you for Ana! Kindest Regards Matthew Brooke …
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Date of stay: July 2020Trip type: Traveled solo
Helpful
Response from Dorin Andrisca, General Manager at Marlin Apartments - Empire Square
Responded Jul 22, 2020
Dear Lbowdeep, Thank you very much for your stay at Marlin Empire Square and for leaving a review here on TripAdvsior We are deligted to learn that you found the apartment to be at a very good cleaning standard and that you have enjoyed the space and the balcony. Regarding the bed, most of our 1 bed and 2 bed aparemnt will have either Super King Size beds or King Size, but some would have Queen Sioze which was your case. Me and Ana are really happy to learn that we have been able to assit you and that the resolution was a satisfactory one and we thankyou for the kind words and send you our regards. We are looking forward to welcome you back at Marlin Empire Square soon. Best Regards, Dorin Andrisca Cluster Operations Manager
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PRICE RANGE
$123 - $285 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marlin apartments - empire square hotel london, marlin apartments empire square london
LOCATION
United KingdomEnglandLondonSouthwark
NUMBER OF ROOMS
220
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Claim Your Listing Frequently Asked Questions about Marlin Apartments - Empire Square
Which popular attractions are close to Marlin Apartments - Empire Square?
Nearby attractions include The George (0.3 miles), The Gladstone Arms (0.2 miles), and Science Gallery London (0.3 miles).
What are some of the property amenities at Marlin Apartments - Empire Square?
Some of the more popular amenities offered include free wifi, self serve laundry, and express check-in and check-out.
Which room amenities are available at Marlin Apartments - Empire Square?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
Is parking available at Marlin Apartments - Empire Square?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Marlin Apartments - Empire Square?
Conveniently located restaurants include Honest Burgers - Borough, The Boot and Flogger, and Est. India.
Are any cleaning services offered at Marlin Apartments - Empire Square?
Yes, self serve laundry and a washing machine are offered to guests.
Which languages are spoken by the staff at Marlin Apartments - Empire Square?
The staff speaks multiple languages, including English, Spanish, French, Romanian, Czech, and Hungarian.
Are there any historical sites close to Marlin Apartments - Empire Square?
Many travelers enjoy visiting Churchill War Rooms (1.7 miles), Tower of London (0.8 miles), and Houses of Parliament (1.5 miles).
Is Marlin Apartments - Empire Square accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.