Marlin Apartments - Empire Square
34 Long Lane, London SE1 4NN England
Lowest prices for your stay
$262
Fully refundable before 04/09/23
No prepayment needed
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About
#91 of 2,220 Specialty lodging in London
Location
4.2
Cleanliness
3.8
Service
3.5
Value
3.7
Situated at London Bridge, just minutes from London’s financial district, this landmark development provides unrivalled access to London’s City centre and it’s most inspiring attractions. These cutting edge apartments fuse London’s cosmopolitan culture with award winning contemporary design, encompassing a vast internal courtyard and private landscaped gardens. Modern furnishings complement the large living space in each apartment, with many offering striking views across London. The emphasis is on light and space, with most apartments boasting large scenic windows and floor-to-ceiling glazing.
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Property amenities
Paid private parking on-site
Parking
Free High Speed Internet (WiFi)
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Self-serve laundry
Washing machine
Wifi
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Room features
Desk
Private balcony
Seating area
Sofa
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Telephone
Bottled water
Iron
Dishwasher
Microwave
Refrigerator
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, Czech and 2 more
Location
99Great for walkers
Grade: 99 out of 100
95Restaurantswithin 0.3 miles
31Attractionswithin 0.3 miles
Contact
34 Long Lane, London SE1 4NN England
Getting there
London BridgeUnderground7 min
SouthwarkUnderground13 min
Rental CarsSee rental cars from $25/day
884Reviews19Q+A100Room tips
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Great, all as in picture, warm, nice view, comfortable, perfect location in the center. Helpfull staff upon arrival and when leaving. Store downstairs makes basic cooking really easy. Spacious for London.
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We had a fabulous time at the Marlin Apartments Empire Circle. The Staff was fantastic both Nancy and Josh helped to make our stay memorable. We stayed in the two bedroom apartment on the 16th floor and the views were spectacular. You can see all of London from your living room and patio. It was a home away from home. My husband and two older daughters stayed and it was ao comfortable and apa ious with two separate bathrooms a kichen and even a washer and dryer. It was clean and the service was excellent. Josh and his assistant made check in quick and easy and Nancy helped us with an easy check out and transportation to the airport when ours fell through. The location was perfect only two min from the Northern Line Tube station and some buses come right outside the apartment. A store for food and supplies is right next door. Fantastic traditonal pubs are all around, the borough market, which has great food is 8 min. it is near the Tate Modern and Shakespeare globe and a few stops on the tube from Covent Garden or Westminister areas. We would absolutely stay again!…
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Date of stay: March 2023
Value
Location
Service
Room Tip: We booked direct from theier website.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The was the worse vacation I ever had in my life. I will never return to London, I don't care if it was free. The apartment was dirty and smelly, it looked like a facility for drug addicted people not for people on vacation or holiday. The apartment had no amenities and not as described on the website. My flat was entered by management and things went missing and they told my son all he could do was leave a review, that didn't have a report form for theft. I am in the process of asking for a full refund for the low grade property. The furniture was nasty and the bathroom had mold all over the walls. If you are coming from the US, you will not like it and it is not what we consider 4 stars to be. The manager was nasty and rude along with the other staff members.
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miguel Pita, General Manager at Marlin Apartments - Empire Square
Responded 3 weeks ago
Dear Ms Boyd, Thank you for taking time to send us your feedback. To be honest I am appalled to read your review. You checked in and were not happy with your 2 bedroom apartment and reception moved you straight away to our penthouse complimentary. I am sorry to say that nothing in your review is true. The apartment was neither dirty or smelly. You are saying that it looked like a facility for drug addicted people. Anyone looking at the building and anyone looking at the location (next to the Shard, one of the most popular touristic places in London) will disagree with you. You failed to mentioned that your son was smoking in the apartment. I will not even go into more details. That is why management entered your apartment, after other residents reported the smell of the substance being smoked in the apartment. The manager and the rest of the staff were nothing but nice and helpful all the time. The manager even gave you the parking complimentary. I am sorry but your review is not at all a reflection of our premises or our services and I believe anyone reading it will realise that. Kind regards, Miguel Pita
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked this apartment because we have six of us in our family and need the kitchennette due to medical reasons. The over all size of the apartment was perfect for us. The staff was kind and helpful. But that's about the last positive there is. We requested early check in, and could not because the other party before us left late. There was no bathroom in the lobby for us to use while sitting there waiting for two hours. The apartment seemed clean upon arrival. But there was water mold in the shower. The drain was incredibly slow, where we had to turn the water off mid shower. We found rodent feces when we moved the TV set. There was only one TV, for a family of 6. The channel selection was terrible. I would not recommend.
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miguel Pita, General Manager at Marlin Apartments - Empire Square
Responded 4 weeks ago
Dear Denton family, Thank you for taking your time to write a review. I am very sorry that you didn't find our accommodation suitable for your family. I would like to address some of the issue you have mentioned. In regards to the early check in, this is something that we offer but, unfortunately, it is subject to availability. In your case, there was only one departure in a 2 bedroom apartment on the day of your arrival so we could not accommodate your request. However, you were checked in on time at 15:00 (our check in time). I believe that your were offered a complimentary late check out (at no extra charge). You also mention that there is no bathroom in the lobby. This is true, we are a residential block of apartments (there are Marlin apartments and residents) and the lobby/check in area is just a reception. Unfortunately we are not a hotel and we don't have that service. There are many places in the neighbourhood where our guests go when they have to wait for their apartment. I am sorry to hear that the drain in the bathroom was slow; this could have been sorted very easily if we were aware. In regards to the cleanliness our apartments are checked thoroughly prior to the guests' arrival. If any guest is not happy we would always send someone at their request. You also mention "rodent feces"; I just want to tell you that we have a preventative pest control programme and nothing has been found in your apartment now or ever before. In regards to the TV we do have only one TV in every apartment in the living room. If you and your family needed two or maybe three TV sets you could have contacted us to see if there was something we could have done. Also the TV channels we offer are all the Freeview channels. Our TVs are smart TV where you can also access Youtube, Netflix, Prime etc. Once again my apologies if our accommodation was not what you expected but I hope my reply will help you understand that everything we advertise was offered in the apartment you booked. Kind regards, Miguel Pita
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The apartment was fantastic, the facilities were brilliant, clean. The beds were super comfy. It was a great size for a family of 2 adults and 3 children. Nespresso machine was an added bonus! L’ocitaine toiletries were a lovely touch. We cannot wait to book out next trip and will definitely be staying here. Parking was fantastic and staff were super friendly and helpful-Nancia had even thought ahead and moved the glass coffee table to the side of the room so the children didn’t bang themselves. Also amazing location-Borough tube is just accriss the road and its a very short walk to the shard/London Bridge. Thank you so much for our stay, it was amazing!
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miguel Pita, General Manager at Marlin Apartments - Empire Square
Responded 4 weeks ago
Dear guest, I am very happy to see such a nice review. I have shared your comments with the team who also remember you. We love having families with us and we always try our best to offer the best possible accommodation. We look forward to welcoming you back soon. Kind regards, Miguel Pita
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
An nightmare to stay in this hotel every thing their is so bad , dirty room only the room service is only one time a week, the most dirty hotel in London , and they are never keeping them promise at all, they only looking to take money from the guest
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Review collected in partnership with this hotel
Date of stay: February 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miguel Pita, General Manager at Marlin Apartments - Empire Square
Responded 4 weeks ago
Dear Chadid, The nightmare stay was actually for our staff. You forgot to mention in your review that unfortunately you left us no other option than to evict you due to your unacceptable behavior. Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Marlin Apartments were spacious, clean, quiet and the staff super helpful. I could not fault the experience for us and our children and will definitely be staying next time we are in London. What’s extra east is that it is only a 10-min taxi (£12-15) across the bridge to the Strand. So the south side of the Thames is not an issue, and much better value for money.
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miguel Pita, General Manager at Marlin Apartments - Empire Square
Responded Feb 14, 2023
Dear Varmst, Thank you for much for your review! I will pass on these nice words to the teams. I am really glad that you and your family enjoy your stay and I hope to see you back again soon. Kind regards, Miguel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Poorly husband.there to be close to my husband who was in guys. Location was amazing,nice and peaceful apartment day and night. Staff lovely,just need to communicate at reception.... Needs deep clean,kitchen greacy and sofabed smelled of stale cigarette smoke...
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miguel Pita, General Manager at Marlin Apartments - Empire Square
Responded Feb 14, 2023
Dear Croper, Thank you for your review. I am happy you found our location convenient and I really hope your husband is doing better. In regards to your comments about housekeeping I will pass this on to the department so they can look into these issues to be able to avoid in the future. We look forward to welcoming you back in the near future. Kind regards, Miguel Pita
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The apartment itself was mostly clean with a great view of the Shard, Docklands and the London Eye. The beds were comfortable and superking. 2 bathrooms, which is great for two colleagues sharing an apartment. Unfortunately for an apartment that sleeps 6 people including the sofa bed, there was only one two seater sofa bed to sit on. There was plenty of space for another sofa. You could feel the frame of the sofa bed whilst sitting on it, so it was very uncomfortable. We thought it might be more comfortable if we opened it up and sat on it as a bed. We opened it up and it was absolutely filthy. There was no way I was sitting on that so we closed it back up again. I would stay here again as everything else was absolutely fine. Just more thought needed for the living area.…
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Review collected in partnership with this hotel
Date of stay: January 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed one night for a theater trip. The apartment was fine but we had to pay £200 deposit and told we'd get it back upon checking out, then on checking out we were told it'd take 5 days, it's been 6 weeks and still nothing! Advice in who to contact as the actual apartment block never pick up the phone
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Date of stay: December 2022
Value
Location
Service
Room Tip: Clarify deposit situation, it's been 6 weeks and we still haven't got it back
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miguel Pita, General Manager at Marlin Apartments - Empire Square
Responded Feb 14, 2023
Dear Chantelle, Thank you for contacting us. Unfortunately I will not be able to help you with the £200 preauthorisation. I will need the details of the reservation in order to fine out what happened. In theory the preauthorisation of £200 is taken on arrival but it is not charged. Once the guest checks out it is automatically released by our system but it may take up to 10 working days for the cardholder's bank to release the amount back in the card. If you please contact us via feedback@marlin.com I will look into this issue. Kind regards, Miguel Pita
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$175 - $359 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marlin apartments - empire square hotel london, marlin apartments empire square london
LOCATION
United KingdomEnglandLondonSouthwark
NUMBER OF ROOMS
220
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Claim Your ListingMARLIN APARTMENTS - EMPIRE SQUARE $165 ($̶2̶1̶5̶) - Updated 2023 Prices & Condominium Reviews - London, England
Frequently Asked Questions about Marlin Apartments - Empire Square
Which popular attractions are close to Marlin Apartments - Empire Square?
Nearby attractions include Crossbones Graveyard & Garden of Remembrance (0.2 miles), The George (0.3 miles), and The Gladstone Arms (0.2 miles).
What are some of the property amenities at Marlin Apartments - Empire Square?
Some of the more popular amenities offered include free wifi, self serve laundry, and express check-in and check-out.
Which room amenities are available at Marlin Apartments - Empire Square?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
Is parking available at Marlin Apartments - Empire Square?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Marlin Apartments - Empire Square?
Conveniently located restaurants include Lord Clyde Southwark, Honest Burgers - Borough, and Est. India.
Are any cleaning services offered at Marlin Apartments - Empire Square?
Yes, self serve laundry and a washing machine are offered to guests.
Which languages are spoken by the staff at Marlin Apartments - Empire Square?
The staff speaks multiple languages, including English, Spanish, French, Romanian, Czech, and Hungarian.
Are there any historical sites close to Marlin Apartments - Empire Square?
Many travelers enjoy visiting Churchill War Rooms (1.7 miles), Tower of London (0.8 miles), and Houses of Parliament (1.5 miles).
Is Marlin Apartments - Empire Square accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.