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Certificate of Excellence
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TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
Review collected in partnership with Park Plaza Hotels
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Linda C
Response from PPCHLondon, Guest Relations Manager at Park Plaza County Hall LondonResponded yesterday
We have stayed here before as we like the location and room layout and have always found the hotel very family friendly. This time however our expectations were exceeded. Arrived very early to drop a bag off and were told that we had been upgraded...More
1 Thank acr7
Response from PPCHLondon, Guest Relations Manager at Park Plaza County Hall LondonResponded May 9, 2017
Dear acr7,
I feel delighted reading your comment, thank you very much for taking your time and sharing with us your memorable experience. Our aim is to provide an exceptional customer service and to create unforgettable experience. I am really happy to hear that we...More
I was here for a night before joining a tour group. The London Eye could be seen at the back of this hotel. Service and staff were fantastic. I will come back and stay here again.
The restaurant could be improved further.More
Thank Clueless279
Response from PPCHLondon, Guest Relations Manager at Park Plaza County Hall LondonResponded yesterday
Dear Clueless279,
Thank you for your positive feedback for our hotel!
We are glad to read you appreciated the location next to the main attractions of the city and that our staff provided a good service during your stay.
We look forward to welcoming you...More
The hotel is terrible. Staff is rouge and in hospitable.
Check in took more than 1.5 hours ..
Rooms are cosy and small and they call it a junior suite . The view is terrible . No water bottles in the room . Breakups terrible....More
Review collected in partnership with Park Plaza Hotels
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank 195amit
Response from PPCHLondon, Guest Relations Manager at Park Plaza County Hall LondonResponded 2 days ago
Dear 195amit,
Thank you for your feedback.
In regards to your check in, I am sorry that you felt it took too long. We did our best to assist while waiting.
Our standard unfortunately doesn't include any bottle of water in the room, however on...More
Pros
The location it's great, you can do almost everything by walk
The room it's just ok. To much money for what you receive.
Cons
The room cleaning it's a disaster. The first day they didn't even take out the garbage, they leave all the...More
Thank verovero16
Response from PPCHLondon, Guest Relations Manager at Park Plaza County Hall LondonResponded 2 days ago
Dear verovero16,
I am truly sorry to read your concerns in regards to your recent stay. This is not our standard and I will definitely report to our Housekeeping Management so that we can investigate on the reasons why you experienced a lack in the...More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
Amenities
Top amenities
Bar/Lounge
Room Service
Restaurant
Spa
Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Microwave
Things to do
Bar/Lounge
Restaurant
Spa
Fitness Center with Gym / Workout Room
Details
Price range
$132 - $465 (Based on Average Rates for a Standard Room)
Hotel class
Official Star Rating provided by the AA.
Hotel Style
#10 Green Hotel in London
#52 Spa Hotel in London
#82 Business Hotel in London
#89 Romantic Hotel in London
#114 Family Hotel in London
#175 Luxury Hotel in London
Room types
Kitchenette ,
Suites ,
Non-Smoking Rooms ,
Family Rooms
Number of rooms
399
Reservation Options
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Big time attractions such as the London Eye and a thriving theatre scene (compliments of the National Theatre and the Young Vic) are but a few of the reasons that Southbank is such a collectively cherished part of town. With plenty of family friendly activities and venues lined up along a pedestrianized river bank between Westminster Bridge and Waterloo Bridge, visitors can always expect a casual and
...More
festive atmosphere. On top of all the fun stuff to do at Southbank is the opportunity to simply sit back and admire photo-op views of iconic landmarks like Parliament and St Paul's Cathedral, just on across the Thames.
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Nearby Attractions
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Questions & AnswersAsk a question
Paul W
Arriving late at 10pm, what are the food options if hungry after long journey?
June 20, 2017|
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Response from lilipaly | Reviewed this property |
Hotel bar is fine...alternatively just cross the road heading London Eye. 5 mins walk.
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bubbletea2828
What is the best way to get to the hotel from the airport?
June 18, 2017|
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Response from Shaun L | Reviewed this property |
From Heathrow then Heathrow Express train to Paddington and then underground to Waterloo which 5 mins Friday m hotel
From Gatwick then Gatwick Express train to London Victoria then jump into a taxi as a couple of changes... More
From Heathrow then Heathrow Express train to Paddington and then underground to Waterloo which 5 mins Friday m hotel
From Gatwick then Gatwick Express train to London Victoria then jump into a taxi as a couple of changes on the underground (Victoria to green park and then change to Waterloo )
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Iceblue75
My mother and I are visiting London next summer. She is in a wheel chair. She can transfer, so no special room needed, however, she can't climb stair or walk long distances. Would this cause us an issue to stay at this hotel? Thank You, Aimee
June 10, 2017|
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Response from brendamV5177KF | Reviewed this property |
This hotel does not have stairs at the entrance , it has large lifts , you can access taxis at the hotel , hope this helps .
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