The staff was very friendly. It was my birthday, i even got a bottle of wine and a cake. Some balloons on the bed. Extra plus to the person of the luggage who helped us to get a taxi and put all of our luggage in the cab.
Perfect family hotel in a great location, with a view of The London Eye! We booked a studio room for 2 adults, a 13 and 11 year old, and we had plenty of space. The room was really 2 rooms separated by a kitchen and bathroom, which gave us adult/kid space to unwind after a busy day! The kids shared the sofa bed. We put them top to tail, and requested 2 single duvets to prevent them from arguing. This was ready for our arrival, plus their towels were made up in the shape of elephants - a great touch!! Both the kids and us slept really well! The beds were comfortable. We had room 620, right in front of the elevators. There was no noise though, from either within the hotel or outside- it was a really peaceful stay! I think the rooms must be sound proofed, but there was no slamming of doors/ noise from lift. The room had everything we could have wanted! The bathroom had a walk in shower and separate bath, and was spacious for the location. We were provided with an iron/ironing board, microwave, mini fridge, cutlery/plates, lovely bottles of Elemis shampoo/conditioner/shower wash, tissues, flannels as well as towels etc. We didn’t need to ask for anything. Breakfast was AMAZING!! We thought it was the best buffet breakfast! We used the bar/outside area too and this was a relaxing facility to have at the end of a busy day. The food and drink are lovely! The hotel staff really go above and beyond. They are a credit to the hotel! The location was fab also. We used the tube to travel everywhere - from Waterloo. This station is 5 mins down the road and tubes come every 2 mins. We could leave the hotel and be in Leicester Sq, at Tower of London/ Kensington museums 15/20 mins later, for £2.50 per trip (with an Oyster card). South Bank is <5 mins away, as are a Marks and Spencer’s/Boots the Chemist for supplies. We plan to return later in the year and won’t stay any where else in London now!…
Overall the Hotel was, what we expected. We needed a place to sleep for the night and breakfast in the morning. Both were accomplished. The maintenance of the overall furniture could be improved. The staff was nice and supportive, but it seemed, most of them are not very experienced.
Good experience, staff are very friendly, very responsive. It's a 10 minute walk to local bus stop / underground. (And if you're ordering a taxi for a short trip in London, make sure they order a normal taxi, not a special Airport one).
We are returning customers for many years to the Park Plaza County Hall and finally we were back again after corona and the hotel is even better than before. This time we were in London for a birthday celebration and we had a perfect stay ! Our room was very nice with wonderful views and the hotel had provided a lovely and attentive welcome for us. The housekeeping was excellent and if we needed anything or something didn't work as intended, it was seen to immediately. Everything was hassle-free, as should be expected in a four star hotel. We are very satisfied with our stay and will of course return shortly to our "home away from home" in London !
Upon arrival we were greeted by a very friendly man who was happy, friendly and polite. We arrived early hoping to leave our bags but were delighted to be told we could have our room! He gave us a special room, we'd already booked superior, to include a balcony too. The room was absolutely lovely clean and the view was like no other! He called within a few minutes to make sure everything was to our liking! The stay was wonderful. Will definitely return! Thank you!
Everything was great. We can really only recommend this hotel. Breakfast was very nice and the employees very friendly. The rooms are very large and clean. The hotel is very well and centrally located. Just a few minutes from subway.
Check in was fast and we got our room early which was great. Room was nice but our robes & slippers were missing. Uncomfortable mattress and poor quality duvet unfortunately. Breakfast was tasty. Lots of choice on the buffet. 12pm checkout is great. Overall, would stay again if mattress was better.
Very nice hotel, very modern and clean, Breakfast is one of the best I’ve had at hotels and the staff are very nice and friendly but staff communication needs to be improved when calling down to front desk and requesting items to be brought to the room.
Great Hotel, very good service and attendance. Great Location. You can move very easily, hotel is close to several underground stations. People at Hotel was amazing, very goog service, taking care of the customer. Every thing was easy.
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