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Sunborn London

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Western Gateway Royal Victoria Dock, London E16 1XL England
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveler (3076)
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Panoramas (13)
Room & Suite (547)
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A note from Sunborn London
Updated 04/23/20

About

#413 of 1,170 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice
Sunborn London is located at the western end of the Royal Victoria Dock overlooking the Docklands, Canary Wharf O2 Arena, London City Airport, and the ExCel where one can enjoy the panoramic views of their private settings. Travelling on the DLR towards Beckton alighting from Custom House Excel DLR station, it is a 3-5 minute walk which is a short distance from the main entrance of the ExCel London. For a more scenic journey one can enjoy taking the Emirates Cable Car journey from the North Greenwich O2 Arena to the Royal Victoria Dock, where you can enjoy a walk along the pier t taking in what the local area has to offer whilst visiting Sunborn London.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Conference facilities
Banquet room
Spa
24-hour security
Baggage storage
24-hour check-in
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kids' meals
Rooftop bar
Meeting rooms
Facial treatments
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Concierge
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Bay View
Languages Spoken
English, French, Russian, Spanish and 6 more
3873Reviews240Q+A100Room tips
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Popular mentions
Jo G wrote a review Yesterday
solihull 5 contributions3 helpful votes
The property itself was lovely, with fantastic views. The quality of the food was good but it is let down by the incredibly slow service when ordering drinks, drinks and food. We stayed on a Sunday evening when the hotel wasn't busy and yet had to ask 3 times for drinks on Sunday night and they took 40 minutes before they arrived and people were waiting up to an hour for breakfast on Monday morning. The weather was really good when we stayed so it is also unfortunate that the hotel allows non residents to come aboard and use the bar. There is limited outdoor seating on the sun deck adjacent to the bar and on the Sunday afternoon when we stayed this was dominated by a couple of loud groups of non residents, who were playing their own music. It would also be good if some sun umbrellas could be provided to afford some shade.
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Date of stay: June 2021
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Room Tip: Book a room on the waterside in advance - we were charged £50 to upgrade on check-in
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Emzish wrote a review Yesterday
3 contributions1 helpful vote
I stayed one night with a couple of friends. The boat is wow factor from the outside but tired on the inside. It needs a refurb but unfortunately they are making their customers pay for it ! We didn’t have long on the boat (maybe a few hours) but when I went to leave the room the door handle came off the door! Which you wouldn’t expect from a 4 star hotel! we were late for our dinner reservation so I didn’t have time to report it and when we checked out the next morning I was told I needed to pay £40 for the damage!? They had already taken the deposit and refused to send it back. The fact they ask for a deposit suggests to me this is a regular thing. We were also over-changed for the breakfast and had to argue with the staff to be charged the correct amount when we charged it to the room. Luckily my friend kept the receipt! I’ve stayed in many hotels and never had this service. I wouldn’t stay again.
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Date of stay: June 2021Trip type: Traveled with friends
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Aimee wrote a review Jun 10
1 contribution2 helpful votes
My partner and I stayed here, we were harrassed the whole time by numerous members of staff. My partner is exempt from wearing a face covering due to ongoing medical conditions. Following government guidance that states you don’t have to show an exemption card or even justify why you are not wearing a mask, you just have to say ‘I’m exempt’ We were made to feel like second class citizens, humiliated and degraded in front of other guests. Our view was initially of concrete so we requested a river view which cost an additional £20. That wasn’t a problem, the problem was the poor service and being made to feel the way we did. The key card didn’t work and rather than getting an apology my partner was grilled on why he wasn’t wearing a mask. There was a lovely bar lady/waitress who tried to help and accommodate us the best she could. She was very polite and helpful. The room we got changed to was ok but nothing to shout about for a 5 star hotel. I think the staff need to do some training on discrimination and equality and know that law rather than be rude to customers who want a break from reality. I wouldn’t return or recommend this hotel.
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Date of stay: May 2021Trip type: Traveled as a couple
2 Helpful votes
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AleFail wrote a review Jun 5
Gerrards Cross, United Kingdom41 contributions7 helpful votes
We stayed at the Sunborn Yacht Hotel for my girlfriends birthday. I payed £25 for the birthday balloons and banners package which included 3 balloons in the room and 3 banners, therefore this didn't seem worth the money. The hotel itself was nice and the experience of staying on a yacht was exciting. The room was large however was a little dated, particularly in the bathroom. No faults can be given in regards to the cleanliness of the room as everything was spotless. Breakfast was nice and was waiter service for food, drinks were served on a help yourself basis. The eggs benedict was good however the ham wasn't the best quality and both our breakfasts weren't as hot as they could have been. Overall we enjoyed our stay however probably wouldn't return as we have now had the novelty of staying on a yacht. We booked through secret escapes but probably would have been disappointed if we had payed full price.
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Date of stay: May 2021
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Rob N wrote a review Jun 4
1 contribution
On arrival staff seemed friendly looked very nice Room was average at best for 274 pounds a night. Once going for drinks in the day was not enough room outside to accommodate guests told it was first come first serve and walked off. It took 30 mins after being sat down inside to be asked what we wanted to drink. Which then took another 40 mins before we actually got these drinks. Wen asked why the wait staff was rude. All in all if I could give it a zero I would for the price u pay its terrible. The night before we stayed at crown plaza which was jus Over 1/3 of cost and million times better the . View the staff and service. Next morning we sat down for breakfast hardly any option any thing other than or more than English breakfast was at a charge even tho it was included and it came out cold and horrible wouldn't give it to my dog ruined anniversary worst hotel I have stayed in!
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Date of stay: May 2021Trip type: Traveled as a couple
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PRICE RANGE
$120 - $368 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonEast End / East London
NUMBER OF ROOMS
136
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Frequently Asked Questions about Sunborn London
Which popular attractions are close to Sunborn London?
Nearby attractions include Locked In A Room (0.1 miles), Royal Victoria Dock and Bridge (0.08 miles), and The Dockers Sculpture (0.2 miles).
What are some of the property amenities at Sunborn London?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
What food & drink options are available at Sunborn London?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Sunborn London?
Conveniently located restaurants include La Barrique Wine Bar & Pizzeria, Tapa Tapa, and Heroica Lounge.
Are any cleaning services offered at Sunborn London?
Yes, dry cleaning and laundry service are offered to guests.
Does Sunborn London offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sunborn London?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.
Are there any historical sites close to Sunborn London?
Many travelers enjoy visiting Tower of London (4.3 miles), Old Royal Naval College (2.1 miles), and HMS Belfast (4.5 miles).
Does Sunborn London have any great views?
Yes, guests often enjoy the harbor view available here.
Is Sunborn London accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.