We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Western Gateway Royal Victoria Dock, London E16 1XL England
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
Expedia.com
Hotels.com
Travelocity
Orbitz.com
eDreams
Snaptravel
View all 14 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (3062)
360
Panoramas (13)
Room & Suite (649)
Travel safe during COVID-19
A note from Sunborn London
Updated 04/23/20

About

#368 of 1,152 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice
Sunborn London is located at the western end of the Royal Victoria Dock overlooking the Docklands, Canary Wharf O2 Arena, London City Airport, and the ExCel where one can enjoy the panoramic views of their private settings. Travelling on the DLR towards Beckton alighting from Custom House Excel DLR station, it is a 3-5 minute walk which is a short distance from the main entrance of the ExCel London. For a more scenic journey one can enjoy taking the Emirates Cable Car journey from the North Greenwich O2 Arena to the Royal Victoria Dock, where you can enjoy a walk along the pier t taking in what the local area has to offer whilst visiting Sunborn London.
Read more
Full view
Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Conference facilities
Banquet room
Spa
24-hour security
Baggage storage
24-hour check-in
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kids' meals
Rooftop bar
Meeting rooms
Fax / photocopying
Facial treatments
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Concierge
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Bay View
Languages Spoken
English, French, Russian, Spanish and 7 more
3,849Reviews231Q+A100Room tips
Traveler rating
  • 2,389
  • 861
  • 339
  • 138
  • 124
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sid wrote a review Yesterday
Southend-on-Sea, United Kingdom3 contributions
We stayed here a weekend in early October, there’s plenty to do within 30 mins of the area you are pretty close to everything. The reason for our two star is because the hotel is very average nothing special apart from the reception area. Rooms are basic we found the bathroom door very annoying, the bathroom looked like something you see on a train... there was also so much nose coming from out side as we where the dock side therefore we could here all the pipes moving throughout the night. The coffee machine did not work, when arriving for our stay the milk was out of date which we both happened to drink, there was only 3 milk 2 teas and no spoon in our room to stir the tea or the coffee if we was given a machine that worked. We later rang room service then got put though to reception to ask for more milk and tea bags and sugar to be told that we cannot bring anything to your room due to covid 19, but we can for an additional five pound fee how disgusting is that ... after this my partner then had to get out of bed to go up stairs to collect them him self in his pjs then to be told they did not have any white sugar nor spoons. They tried charging us for our breakfasts that we have already paid before arriving. Breakfast was standard over price to be honest for what it is.. they obviously cook and hold there food .... not a lot on offer at all either for breakfast... the breakfast area was the evening restaurant and all the biscuits and tea was at the other end of the restaurant so if you sat at the end with nothing up that end you would have to keep walking up and down while you had a big queue of people waiting to be seated.... one evening we wanted to go and explore the hotel boat be told that we could not go outside to the open area and that we could not go up stairs it was all closed of due to covid 19 I’m sure ... so other then your room there’s nothing else to see in this so called fantastic yacht... what a waste of money!
Read more
Date of stay: October 2020Trip type: Traveled as a couple
Helpful
Share
Cheryl S wrote a review Yesterday
Broughton, United Kingdom15 contributions16 helpful votes
I visited the Sunborn with my family for an overnight stay with breakfast on the 19th Oct, it was my daughter's birthday and she was so looking forward to it . I has purchased the stay for 4 of us through groupon, unfortunately, and I suppose due to the current situation I could have got it cheaper had I have waited and bought nearer the time through another website. On check-in I was asked by the receptionist if we would like an upgrade to the riverside rooms , this set us back a further £60 for the 2 rooms , but we accepted and the rooms were nice enough, and we also had a small balcony, the bathroom was a bit of a let down, quite basic and, I d say, not even up to the standard you would get in a cheaper hotel . Dinner in the evening was served in the restaurant, which was nice with lovely views , the meal was extremely expensive for what it was , and under different circumstances we d have been better eating out. The staff were attentive and pleasant. The bed was really comfortable, we had a king room which had a little lounge area as well , no complaints there. The next morning spoilt the stay tbh, breakfast served up in a tray which was segmented, the food was tasteless and rubbery, the toast came in a bag and no plate to butter it on , really, I understand under the circumstances the need to cover the food but this was extreme and the breakfast experience was dire. On check out morning the staff were males, when asked if we had enjoyed our stay I said about the breakfast being dreadful but I might as well have spoke to the walls, straight away I was asked for the upgrade money without a bat of an eye and as if I had mentioned the breakfast. I ve since read other reviews whereby people have been given free upgrades and this is particularly annoying when we spent what was a small fortune. My advice, spend your money elsewhere, you ll get far more for it .
Read more
Date of stay: October 2020Trip type: Traveled with family
Helpful
Share
Richard G wrote a review Oct 24
1 contribution
So we went to the hotel for my wife’s birthday. Bit of a treat for us both. I booked this place as it looks lovely online when you look at all the photos. Truth is it probably was 10 years ago!!! Very dated and in need of a refurb. The boat has got 2 bars. One of them is like a library and the other one is like a morgue. No atmosphere or background music. We tried ordering drinks which took 30 minutes to come to the table. Majorly under staffed and it wasn’t even busy!! Moving on to breakfast the next morning we waited in line to be seated for 10 minutes as there was only 2 people working. They were running round like headless chickens. Eventually got seated and given a piece of paper to fill out ur order for breakfast. Was looking forward to the breakfast but unfortunately the form was unclear on how to make selections for each individual breakfast. So tried to call for some assistance by which time the line for being seated was getting even bigger and the 2 staff were so busy they kept saying that they would be with us in a minute!! That minute never came!! So we got up went to our room and grabbed our bags. decided to have breakfast elsewhere. When checking out they asked how was our stay and was everything ok? I did feel bad having a moan and telling the receptionist that the service was shocking but to be fair she didn’t seem to care either!! I paid my £247 for my room and breakfast (that we never had) and couldn’t wait to get off and go get some breakfast. I might of understood if perhaps we were a little impatient due to being hungover but definitely wasn’t the case as it was impossible to get drunk the night before with drink orders taking half hour minimum every time we ordered. Forget it!! They won’t have me again! Wish I did my homework before I booked
Read more
Date of stay: October 2020Trip type: Traveled as a couple
Helpful
Share
Mary C wrote a review Oct 22
1 contribution
I chose to book this hotel as something a bit different for my fiancés birthday. On first glance the hotel looked amazing from outside and I definitely had high expectations. Parking was an absolute nightmare as everywhere was extremely expensive, although we finally managed to find something at a reasonable cost with Just Park behind the Crown Plaza hotel. I proceeded to check in whilst my partner parked the car. I explained to a woman on reception reception it was a birthday and she offered an upgrade at an extra cost which I accepted as this was a special occasion. I quickly ran to the room to get it ready (balloons etc) and on first appearance it looked quite nice, although it had a musky smell (which I soon got rid of with scented candles). The bathroom was slightly disappointing, but appeared to be functional until we realised there was no water. In a hurry to leave for a restaurant booking, I informed reception on the way out that there was no water in our room. at which point he informed me that we should have been told during check in that was a water outage due to Thames water. I explained that the woman who checked us in hadn't informed us , but she was happy to sell us an upgrade. He was extremely helpful and apologised and proceeded to refund us for the upgrade fee and explained that we couldn't be issued a refund as we had booked via Groupon. To not spoil our evening any further we rushed to our restaurant booking with the hope the water would return when we got back to the hotel....And at this point the woman on reception had failed to tell us PRIOR to check in that there was not any water we were no longer eligible to claim any money back from Groupon as once checked in the liability lays with the hotel as per Groupons terms and conditions. The water did not return that evening which completely spoiled our experience of the hotel, as we couldn't even flush the toilet. We were told on our return that should we need any water for washing etc then they would supply us with water. I proceeded to reception for some water as we obviously at least needed to wash our face and teeth, at which point she handed 2 small bottles of mineral water!!!! Seriously!!! After asking if she was serious, she handed us 2 more bottles and said is we needed any more to come to reception (not even brought to our room for the huge inconvenience she could have informed us off prior to checking in after 6pm!!!) Anyway after an uncomfortable night’s sleep in our so called king bed (2 singles pushed together which slowly moved apart) we proceeded to breakfast, which was served like plane food in a box with separate compartments and not very appealing!! I have since contacted the hotel to raise a complaint which is met with nothing put false statements and my complaint being dismissed. Originally I had contacted the Front office assistant manager who didn't even care to hear the details of my complaint and instead went on to speak about Thames water, when the jist of my complaint was us NOT being informed prior to check in that there was no water in the hotel, which would have made a huge difference, but instead we were offered an upgrade at a fee!! I knew the water outage was out of the hotels control but telling us was not !!! I proceeded to make contact with the Operations manager and tried yet again to get across the purpose of my complaint, which yet again fell on deaf ears. Instead I was yet again told about Thames water!! which wasn't my issue and then I was told all guests were told at check in !!! Clear lies as I had already told him I wasn't which was why I was complaining and why Leonardo had refunded the upgrade fee!! This hotel is not worth the money and does not give what it shows on its external packaging. The customer service and management (aside from one gentleman on reception) was appalling and they take no responsibility for their errors. Last year we stayed at the Nvotel Canery Wharf which completely puts this hotel to shame in all aspects. Oh I was offered a discount on my next stay but I can say without a doubt that I will never return to such a poor hotel, because if the minor details haven't put me off, staff and management certainly have. Better of spending your money elsewhere.
Read more
Date of stay: October 2020Trip type: Traveled as a couple
Helpful
Share
Moydale wrote a review Oct 21
77 contributions17 helpful votes
On arrival we couldn’t get any parking after been told by hotel staff via phone that we could park near hotel. So thought it would be cheaper than £20 per day. Looking on the hotel from the outside it looked impressive but that was all, for what we paid two days I thought it was nicer. We had dirty sofa which wasn’t a problem as we got moved to a different room. We had to pay £40 per night as deposit which wasn’t mentioned during our booking. Breakfast price was separate from the room price, staff on check in wasn’t helpful on telling us where the restaurant was and what time breakfast stopped serving. Overall we left a little disappointed from the poor check in customer service to having to pay so much for parking. And the rooms wasn’t as nice as we had expected. Good shower power, friendly restaurant staffs, comfortable bed. But won’t be in a hurry to stay there again.
Read more
Date of stay: October 2020
Helpful
Share
Previous
PRICE RANGE
$120 - $368 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonEast End / East London
NUMBER OF ROOMS
136
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Sunborn London
Which popular attractions are close to Sunborn London?
Nearby attractions include Locked In A Room (0.1 miles), Royal Victoria Dock and Bridge (0.08 miles), and The Dockers Sculpture (0.2 miles).
What are some of the property amenities at Sunborn London?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
What food & drink options are available at Sunborn London?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Sunborn London?
Conveniently located restaurants include La Barrique Wine Bar & Pizzeria, Tapa Tapa, and Heroica Lounge.
Are any cleaning services offered at Sunborn London?
Yes, dry cleaning and laundry service are offered to guests.
Does Sunborn London offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sunborn London?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.
Are there any historical sites close to Sunborn London?
Many travelers enjoy visiting Tower of London (4.3 miles), Old Royal Naval College (2.1 miles), and HMS Belfast (4.5 miles).
Does Sunborn London have any great views?
Yes, guests often enjoy the harbor view available here.
Is Sunborn London accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.