Not recommended , the one bed room apartment was very small , sofa bed was BAD, deluxe studio was good , I requested the rooms to be next to each other but my request was ignored though I booked more than one month in advance
A friend recommended me the flats for my 10 day in London. The location was perfect. The set up and decoration of the flat too. The whole team goes out of the way to help. Sorry for the wrong spelling of several names but you know who you are. The porter Salam is always attentive to any need and happy to help. Ela and William in reception are very professional and friendly. Silvia is an excellent maid. The flat was always spotless!! Maria, Antonio and his colleague, cleaning and maintenance staff, were dedicated, very professional and friendly. I was in LG01. It is a basement without views. I was offered to move to a flat in the Ground floor also facing a wall. I think my flat had everything to make me feel at home. It would benefit from a layer of paint. The gym is amazingly equipped and Lorenzo, the PT is exceptionally good!! All in all I am happy thanks above all to the staff and location. …
Just finished our second stay at Fraser Suites Queens Gate in London, We stayed for 8 nights at the Suites. Great location, and great for family and with kids. Shops, supermarket, Hyde Park, museums, tube stations all nearby. It have three stars because the bed was uncomfortable and the cleaning once every two days is not enough. The dryer was not working properly. Last Friendly-ish staff but clearly not happy where they are, but the porter Salam is always attentive to any need and happy to help
Great location near museums, parks and stations. Staff were, without exception, professional and always extremely helpful. My apartment, though small, was almost perfect. (Would have been helpful to have some drawer/shelf provision for clothes). I would thoroughly recommend Fraser Suites.
Everything was good in the hotel , staff member , location , room size , cleanness and facilities , just did not like to stay in lower ground floor , and the dryer was not working properly. I wish for the next time to have my room in upper floors with a street view
Whilst the receptionist Salman was wonderful the rooms are tired and I’m dire need of an upgrade. The aircon is controlled centrally by the receptionist who thinks it’s fun to either turn off completely in the middle of the night or increase the heat to 35 degrees. Not sure if this is an attempt to sabotage guest experiences. As an ex owner and manager of a Hotel Group of 30 hotels in SA I shall never return.
Despite being old and quite rundown, it has everything that you might need from location to small kitchen. I don’t think anywhere else can offer you this much with this price around South Kensington. One thing that the hotel should consider changing is the bed. It felt like you sleep on the back of a turtle. No matter where you put yourself on, you kinda rolled down to the edges.
So convenient to shop tube plenty to do in the area the natural history and science museum all in walking distance v& A walking distace near Hyde park would recommend this hotel enjoy the wonderful architecture around
Just finished our third stay at Fraser Suites Queens Gate in London, and it confirmed why we have returned multiple times (and hope to again). The room was clean, comfortable and spacious (by London standards). The location provides easy access to Hyde Park and the museums in the South Kensington area. A short walk to both Gloucester Road and South Kensington tube stations, gets you anywhere in London in no time at all. The personal attention of the staff is another reason we keep coming back. Even in the best-planned trips, there’s always a chance that some little thing will go wrong. In our experience, the staff have gone to great lengths to resolve any issues that popped up, whether related to accommodations, transport, or local attractions. A very professional staff…
The room was ok, but I had problems with the hot water in the shower and leakage in the bathroom throughout my whole stay and these were never taken care of. Cleaning once a week is not enough for a long stay. I won't come back.