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Shangri-La The Shard, London

31 St Thomas Street, London SE1 9QU England
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (4797)
Room & Suite (1661)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/23/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La The Shard, London
Updated 07/23/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#11 of 1,174 hotels in London
Travelers' Choice
Feel an unparalleled connection to London, at Shangri-La Hotel, At The Shard. Stay in the capital’s highest hotel, in one of the world’s most iconic buildings, whilst enjoying panoramic skyline views that connect you to the whole city. This is the only five-star luxury hotel in London Bridge, contrasting sleek modern style with the area’s rich historic character. Connect with the real London in our vibrant neighbourhood, balancing old and new, raw and refined, traditional and visionary. Explore nearby food destinations such as Borough Market and Bermondsey Street, and enrich your stay with our array of authentic London experiences. Staying in London Bridge lets you benefit from the most convenient transportation access, whether by foot, car, boat or rail. For leisure visits, we easily connect to all of London’s most famous landmarks, from Big Ben to St. Paul’s Cathedral and the Tower of London. For business, it’s a quick trip to the City and Canary Wharf.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Airport transportation
Infinity pool
Pool with view
Indoor pool
Heated pool
Fitness / spa locker rooms
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Outdoor dining area
Special diet menus
Wine / champagne
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Head massage
24-hour security
Baggage storage
Currency exchange
Non-smoking hotel
Butler service
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Soundproof rooms
Interconnected rooms available
Room service
Wardrobe / closet
Bottled water
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand movies
iPod docking station
Walk-in shower
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Good to know
City View
Great View
Languages Spoken
English, French, Spanish, Chinese and 3 more
Hotel links
Special Offer:Experience More with Free Breakfast & Upgrade
4099Reviews209Q+A100Room tips
Traveler rating
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Popular mentions
princesspenny wrote a review Jul 2021
Carlisle, England199 contributions103 helpful votes
We booked 2 rooms on the family staycation package which included breakfast and a room upgrade. Our rooms we fabulous - WHAT A VIEW!!- overlooking Tower Bridge towards the city. AMAZING!! The rooms were set up as requested (king and 2 singles, adjoining). They were beautifully appointed. We were on floor 36. The rooms were huge. Beds were extremely comfortable. The bathrooms and toiletries were sublime. The breakfast buffet has so much choice, both British and Asian, that we never used the a-la-carte menu. The pool had to be pre-booked but we got all the slots we requested. It has a stunning view, but isn’t huge. Whilst the rooms and facilities are outstanding what makes the hotel is the staff. They are a real credit to the establishment. So friendly, always addressing you with your name; nothing was too much trouble. The housekeeping staff were excellent. You never saw them but their little thoughtful touches were so appreciated. Couldn’t recommend more highly - I would certainly look for this chain again when booking abroad. Fabulous. I’d give 6 stars if I could.
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Date of stay: June 2021Trip type: Traveled with friends
BinnysFoodandTravel wrote a review Jan 2021
london17 contributions22 helpful votes
Hotel's Favorite
If you want to wake up and see a 360 degree view of London whilst being hosted by the most divine hospitality, Shangri-La Hotel at The Shard has got to be at the top of your list. From the moment you step foot and are greeted at reception to even when you dine at either TING or indulge in cocktails at GONG, the attention to detail, warmth and hospitality is second to none! Their Afternoon Tea offering is the best in London and so definitely make a booking to enjoy a leisurely afternoon experiencing that. Cocktails at GONG are not to be missed. The location of the hotel is perfect, close to London Bridge and with Borough Market steps away. Highly highly recommend.
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Date of stay: October 2020
Sleep Quality
3 Helpful votes
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded Jan 20, 2021
Dear BinnysFoodandTravel, Thank you for taking the time to share your feedback about your great stay at The Shangri-La London, at The Shard. We are so pleased that you appreciated our great location, the stunning views, your wonderful experiences at Ting and Gong and 'the hospitality from the heart'. We look forward to welcoming you back, for another great experience within the clouds in 2021! Best regards, and stay safe, Kurt Macher General Manager
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Diana B wrote a review Jul 2021
Sheffield, United Kingdom82 contributions39 helpful votes
It’s definitely an experience staying in the shard but only for the views. I didn’t really find anything else that spectacular. We ate at the restaurant both for our evening meal and breakfast. Food isn’t great and there’s not much choice. Went for a swim in the pool and my goodness it was freezing!! Again, the only good thing was the views. There are nicer hotels to stay in in London but everyone must go once for the experience
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Date of stay: June 2021Trip type: Traveled as a couple
Room Tip: Don’t push the boat out and pay more for a room, the views are the same from any room and you...
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Minna X wrote a review Jul 2021
1 contribution
We visited the Shangri-La the Shard for my 18th birthday, all the staff were very welcoming and friendly. Many thanks to Rita and Tania for surprising me with the decorations and birthday cake. I was also very impressed with the excellent and attentive service provided by Danny and Alina at the Ting restaurant. Thank you so much to all the staff for making the experience so special.
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Date of stay: July 2021
Oliver C wrote a review Jul 2021
2 contributions
Thoroughly enjoyed our visit to Ting for a pre-show meal. The food and wine were gorgeous, a shame we couldn't stay for desert as the cheese board looked very tempting! The staff were attentive and our server Leon particularly made our visit special! The views of course were unbelievable, highly recommended !
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Date of stay: July 2021Trip type: Traveled as a couple
$551 - $822 (Based on Average Rates for a Standard Room)
United KingdomEnglandLondonSouthwark
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Frequently Asked Questions about Shangri-La The Shard, London
Which popular attractions are close to Shangri-La The Shard, London?
Nearby attractions include Borough Market (0.2 miles), The View from The Shard (0.02 miles), and Escape Rooms (0.2 miles).
What are some of the property amenities at Shangri-La The Shard, London?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La The Shard, London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La The Shard, London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La The Shard, London?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Shangri-La The Shard, London?
Conveniently located restaurants include Richard Haward's Oysters, Flat Iron Tooley St, and Boro Bistro.
Are there opportunities to exercise at Shangri-La The Shard, London?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Shangri-La The Shard, London have an airport shuttle?
Yes, Shangri-La The Shard, London offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La The Shard, London?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La The Shard, London offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La The Shard, London?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Filipino.