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Shangri-La The Shard, London

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Traveler (7923)
Room & Suite (618)
Dining (434)
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About

#5 of 1,170 hotels in London
Location
4.8
Cleanliness
4.9
Service
4.7
Value
4.3
2023 Travelers' Choice Best of the Best
Feel an unparalleled connection at Shangri-La The Shard, London. Stay in the capital’s highest hotel, in one of the world’s most iconic buildings, whilst enjoying panoramic skyline views that connect you to the whole city. This is the only five-star luxury hotel in London Bridge, contrasting sleek modern style with the area’s rich historic character. Connect with the real London in our vibrant neighbourhood, balancing old and new, raw and refined, traditional and visionary. Explore nearby food destinations such as Borough Market and Bermondsey Street, and enrich your stay with our array of authentic London experiences. Staying in London Bridge lets you benefit from the most convenient transportation access, whether by foot, car, boat or rail. For leisure visits, we easily connect to all of London’s most famous landmarks, from Big Ben to St. Paul’s Cathedral and the Tower of London. For business, it’s a quick trip to the City and Canary Wharf.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Entertainment staff
Babysitting
Children's television networks
Wifi
Infinity pool
Pool with view
Indoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Special diet menus
Wine / champagne
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Soundproof rooms
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand movies
Radio
iPod docking station
Walk-in shower
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, French, Russian, Spanish and 5 more
5.0
7,213 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Perched high in The Shard, Shangri-La offers a mesmerizing atmosphere that captivates guests with live music and breathtaking views, as consistently noted in reviews. The staff's personalized service has left many travelers with lasting memories, complemented by the hotel's spotless cleanliness. While opinions on value diverge, with some guests wary of extra charges, the lavish amenities and luxurious surroundings generally impress. Room comfort and vistas are commended, though occasional maintenance issues are mentioned. The location is mostly celebrated for its centrality, despite a few concerns regarding accessibility to the West End.
Location
Convenient
Atmosphere
Enchanting
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Outstanding
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Sahira Rani wrote a review Feb 24
Birmingham, United Kingdom17 contributions
Such a beautiful experience, 100% will be coming again. The food was stunning and customer service was on point always. Jing was are server and was so lovely. She made this experience so much better for myself and my friends. Thank you for including a little birthday surprise for my friend also x
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mark P wrote a review Feb 23
London, United Kingdom109 contributions
Excellent service from our waitress Carmelita, she was exceptional - friendly, professional and welcoming. She went above and beyond with every aspect of the afternoon tea experience. Nothing was too much and all the food was super tasty.
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip: As for window seats!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 3 days ago
Dear Mark, Greetings from Shangri-La The Shard, London! We would like to express our sincere gratitude for taking the time to share your wonderful feedback. Your kind words regarding our Champagne Afternoon Tea experience have brightened our day! It brings us immense joy to hear that you found our bee-themed flower arrangements beautiful and that you enjoyed the fabulous views from our iconic location. A special commendation goes to Carmelita for her exceptional service. We are thrilled to know that she added a personal touch to your experience, being friendly, professional, and welcoming. It's heartening to learn that she went above and beyond, ensuring that every aspect of your afternoon tea was delightful. At Shangri-La, we strive to create memorable moments for our guests, and your feedback reaffirms that our dedicated team is achieving this goal. We appreciate your recognition of the tasty treats and the overall experience. We consider ourselves fortunate to have had the opportunity to serve you, and we look forward to welcoming you back for another extraordinary experience in the near future. Once again, thank you for choosing Shangri-La The Shard, London, and for allowing us to be a part of your memorable moments. Until we have the pleasure of welcoming you again, take care and have a splendid day! Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NE wrote a review Feb 22
Emsworth, United Kingdom2 contributions
A fabulous visit, even when raining! One of the ‘London Experts’, Howard, (the one who looks like he could be Matt Lucas’ brother), was very personable and extremely knowledgeable about the sights. Well worth asking him questions as it made the visit even more enjoyable.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 4 days ago
Dear Valued Guest, On behalf of the entire team at Shangri-La The Shard, London, I would like to express our sincere gratitude for your recent visit and the positive feedback you shared with us. We are thrilled to learn that you had a fabulous experience, even in less than ideal weather conditions. Your kind words about Howard, truly warmed our hearts. We appreciate your recognition of his personable nature and expertise, which undoubtedly contributes to creating memorable moments for our guests. At Shangri-La, we are committed to providing exceptional service and ensuring our guests have a delightful stay. It's guests like you who inspire us to continuously strive for excellence. Once again, thank you for choosing Shangri-La The Shard, London. We look forward to welcoming you back for more wonderful experiences and memorable moments. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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U1266AJjenniferw wrote a review Feb 21
Alamogordo, New Mexico2 contributions
The food was amazing and the waiter we had (Mathias) did an amazing job, very nice and was able to tell us everything about the food. We had a great experience for our anniversary dinner and Mathias made sure that we had a special night. The three course meal was a fun experience, the drink was one of my favorite drinks with its unique flavor. Overall it was great and would love to go again.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 5 days ago
Dear Jennifer, Warm greetings from Shangri-La The Shard, London! First and foremost, congratulations on reaching such a beautiful milestone, and thank you for choosing us to be a part of your special evening. We are delighted to hear that your anniversary dinner was a memorable experience, and we extend our sincerest wishes for many more years of happiness together. Your kind words about the amazing food and the exceptional service provided by Mathias have truly made our day. We will be sure to share your compliments with him, as we know he takes great pride in creating special moments for our guests. It's wonderful to know that Mathias contributed to making your anniversary night even more special by sharing his knowledge about the food and ensuring you had a great overall experience. We are pleased that you enjoyed the three-course meal and found the drink to be one of your favorites. Your satisfaction is our top priority, and we are grateful for the opportunity to have played a part in creating lasting memories for you. We look forward to the pleasure of welcoming you back to Shangri-La The Shard, London. Wishing you continued happiness and love, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Yoon Khee C wrote a review Feb 21
Petaling Jaya1 contribution
Both my husband and myself had our afternoon tea here at the Ting Restaurant. It was a wonderful experience here. the service here is superb. Ana has been helpful and made our afternoon tea a pleasant one so far. The view at the Shard has been amazing. Worth the effort to come by for tea.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 5 days ago
Dear Yoon, We want to express our deepest gratitude for choosing to indulge in our Afternoon Tea at Ting and for taking the time to share your experience with us. It warms our hearts to learn that you and your husband had a wonderful time during your Afternoon Tea. Your kind words about the service provided by Ana are truly appreciated. We are thrilled to hear that she contributed to making your tea experience pleasant and memorable. I will personally ensure that your compliments are shared with Ana and the rest of our team. Moreover, the spectacular views from The Shard add a unique touch to the overall ambiance, and we are delighted that you found it to be amazing. Your satisfaction is our ultimate reward, and we are grateful for the opportunity to have been a part of your special moments. Thank you once again for choosing Shangri-La The Shard, London. We look forward to welcoming you back for another delightful experience at Ting or any other part of our hotel. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rosh145 wrote a review Feb 20
London, United Kingdom901 contributions
+1
Absolutely incredible views across the city. A must stay, even if just for one night. Excellent service throughout the hotel. Definitely my favourite hotel in London, I don’t think you will find better. Try and get a room facing the city (north). Gym and Sauna are great but pool is a bit small. Definitely have a sunset cocktail at Gong Bar on the 52nd floor.
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Date of stay: February 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 6 days ago
Dear Rosh, On behalf of the entire team, I want to extend our sincere appreciation for taking the time to share your fantastic experience with us. It brings us immense joy to hear that you had an absolutely incredible stay and that the views across the city left a lasting impression. We are thrilled to be considered your favorite hotel in London, and your endorsement means the world to us. I'm delighted that you found the service throughout the hotel to be excellent. Our team takes great pride in providing memorable experiences, and your acknowledgment is truly rewarding. Thank you for your valuable feedback regarding the gym, sauna, and pool facilities. We appreciate your insights, and we will certainly take them into consideration as we strive to enhance our offerings. It's wonderful to know that you enjoyed a sunset cocktail at Gong Bar on the 52nd floor. The panoramic views from Gong Bar truly make it a special and memorable experience, and we're glad you had the opportunity to savor it. Your recommendation to fellow travelers seeking a room facing the city (north) is noted, and we will do our best to accommodate such requests in the future. Once again, thank you for choosing Shangri-La, The Shard, London, as your preferred hotel. We look forward to welcoming you back for another exceptional stay whenever your travels bring you to London. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jelena wrote a review Feb 20
London, United Kingdom6 contributions
We had a lovely afternoon tea at this restaurant, thanks to our waiter, Mathias, who had a smile on his face the whole time. He was very polite and efficient. He was very friendly and made sure we had everything we needed. He also gave us some great recommendations on the menu. The food was delicious and the portions were generous. We will definitely come back and ask for Mathias again.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Martant wrote a review Feb 20
United Kingdom7 contributions
We received a very friendly welcome on arrival at Reception before making our way to the 35th floor Shangri-La restaurant. We took some time to take in the views of the city around St. Paul’s before being shown to our table. The restaurant was busy but there was a very calm atmosphere throughout. The service from Mathias was excellent. He was very friendly and helpful and keen to make our afternoon a relaxed and enjoyable experience by offering a friendly welcome, putting us at ease and explaining the menu, particularly the range of teas on offer. From the food to the surroundings to the service, we cannot speak highly enough of the occasion. We want to thank Mathias and all the staff for their courtesy and commitment to making our afternoon a memorable one. We look forward to visiting again .
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 1 week ago
Dear Martin, We were delighted to receive your heartwarming feedback regarding your recent visit to Shangri-La, The Shard, London. Your kind words truly made our day, and we appreciate you taking the time to share your positive experience with us. It warms our hearts to know that you received a friendly welcome upon arrival and enjoyed the breathtaking views of the city around St. Paul's from our 35th-floor restaurant. Mathias is a valued member of our team, and your recognition of his excellent service is truly appreciated. We will be sure to pass on your compliments to him and the entire staff. Creating memorable and enjoyable experiences for our guests is at the core of what we do, and we are thrilled to have succeeded in making your afternoon special. Your appreciation motivates us to continue delivering the highest level of service. Thank you for choosing Shangri-La, The Shard, London. We look forward to the pleasure of welcoming you back for another delightful experience. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wayne S wrote a review Feb 19
1 contribution
Alex the floor manager remembered me from my last visit and our waitress Carmelita was fantastic. The food selection for breakfast is second to none with eggs cooked how you like them is always a bonus. Will definitely be back and would recommend to anyone.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 1 week ago
Dear Wayne, I wanted to express my sincere gratitude for your recent visit to Shangri-La, The Shard, London and for taking the time to share your wonderful experience with us. It warms our hearts to hear that you enjoyed our breakfast offerings and that our team members, especially Alex and Carmelita, made your visit memorable. Providing personalized and attentive service is a priority for us, and your acknowledgment is truly rewarding. We are honored to have you as our valued guest, and your decision to recommend us to others is the highest compliment we could receive. Rest assured that we will continue our efforts to exceed your expectations on every visit. Thank you once again for choosing Shangri-La, The Shard, London. We look forward to welcoming you back for another amazing stay. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mido wrote a review Feb 18
1 contribution
Entry to The Shard was easy. We took a lift to the 35th floor then another one to the 52nd floor where the Gong bar is. We were greeted by a friendly receptionist and shown our window side table. Our waiter was Kyle, very nice and friendly chap, he made us feel home. The food and drinks were so delicious. View was magnificent!
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 1 week ago
Dear Mido, On behalf of the entire team at Gong Bar, I would like to express our sincere gratitude for choosing to dine with us and for taking the time to share your wonderful experience. We are delighted to hear that your entry to The Shard was smooth and that you enjoyed the breathtaking views from the 52nd floor. It is heartening to know that our receptionist and waiter, Kyle, contributed to making your visit special with their friendly and attentive service. Your kind words about the delicious food and drinks bring us great joy, and we are thrilled that you found the view from Gong Bar to be magnificent. Creating memorable experiences for our guests is our ultimate goal, and we are pleased to have had the opportunity to be a part of your evening. Once again, thank you for choosing Gong Bar at Shangri-La The Shard, London. We look forward to welcoming you back for another delightful experience in the future. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$748 - $975 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonSouthwark
NUMBER OF ROOMS
202
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHANGRI-LA THE SHARD, LONDON - Updated 2024 Prices & Hotel Reviews (England)

Frequently Asked Questions about Shangri-La The Shard, London
What are some of the property amenities at Shangri-La The Shard, London?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La The Shard, London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La The Shard, London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La The Shard, London?
Yes, secured parking and valet parking are available to guests.
Are there opportunities to exercise at Shangri-La The Shard, London?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Shangri-La The Shard, London have airport transportation?
Yes, Shangri-La The Shard, London offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La The Shard, London?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La The Shard, London offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La The Shard, London?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Chinese.
Does Shangri-La The Shard, London have any great views?
Yes, guests often enjoy the city view available here.
Is Shangri-La The Shard, London accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.