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Shangri-La Hotel, At The Shard, London

31 St Thomas Street, London SE1 9QU England
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (4601)
Room & Suite (1661)
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What is Travelers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Hotel, At The Shard, London
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#15 of 1,170 hotels in London
Travelers' Choice
Feel an unparalleled connection to London, at Shangri-La Hotel, At The Shard. Stay in the capital’s highest hotel, in one of the world’s most iconic buildings, whilst enjoying panoramic skyline views that connect you to the whole city. This is the only five-star luxury hotel in London Bridge, contrasting sleek modern style with the area’s rich historic character. Connect with the real London in our vibrant neighbourhood, balancing old and new, raw and refined, traditional and visionary. Explore nearby food destinations such as Borough Market and Bermondsey Street, and enrich your stay with our array of authentic London experiences. Staying in London Bridge lets you benefit from the most convenient transportation access, whether by foot, car, boat or rail. For leisure visits, we easily connect to all of London’s most famous landmarks, from Big Ben to St. Paul’s Cathedral and the Tower of London. For business, it’s a quick trip to the City and Canary Wharf.
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Room & Suite (1,661)1,661
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Airport transportation
Infinity pool
Pool with view
Indoor pool
Heated pool
Fitness / spa locker rooms
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Outdoor dining area
Special diet menus
Wine / champagne
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Head massage
24-hour security
Baggage storage
Currency exchange
Non-smoking hotel
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Soundproof rooms
Interconnected rooms available
Room service
Wardrobe / closet
Bottled water
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand movies
iPod docking station
Walk-in shower
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Good to know
City View
Great View
Languages Spoken
English, French, Spanish, Chinese and 3 more
Hotel links
Special Offer:Experience More with Free Breakfast & Upgrade
3927Reviews205Q+A100Room tips
Traveler rating
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Popular mentions
Lydia W wrote a review Today
15 contributions2 helpful votes
From the moment we walked in we were greeted with professionalism and kindness. We left our luggage with concierge who later took it to our room (we were a bit early so we had a look around the local area) We chose the Shangri-la @ the shard for our 13th wedding anniversary because we wanted to treat ourselves and what a treat it was! Tyrone at the check-in desk was very kind and tried his best to get us an upgrade but we completely understand that it couldn't happen this time, so we have our fingers crossed for next time 🤞. As our room wasn't quite ready we thought we would go and have a look around the hotel. At the lifts we met Rita who again with kindness and professionalism asked if we needed any help and said that she would show us around (we didn't have our room key to be able to go in the lifts) she took us up to the infinity pool and explained to us the opening times ect. We then went through to the Gong Bar where she got us a table to sit at while she went out of her way to bring our room key to us. The views and drinks from Gong were amazing! We had room service from Ting as our table we had booked at Gong wasn't until 21:15 and the husband was getting hungry. What can i say, it didn't disappoint it was set out lovely by our waiter (I didn't get your name but thank you) the food was very tasty and very filling. The room itself was lovely. The bed was just sooooooo comfortable (I would like to know where I can buy these pillows from). The bathroom was very well equipped with a bath and a walk in shower oh and a heated toilet seat (maybe better for the colder months though) it did have a hair dryer but I always take my own. Oh and you can watch TV in the bathroom too! All be it a bit hard to see when you're in the bath/shower. And lastly the views! WOW! amazing to see the sun setting over the city. So we will definitely be going back 👍
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Date of stay: June 2021Trip type: Traveled as a couple
BinnysFoodandTravel wrote a review Jan 2021
london17 contributions19 helpful votes
Hotel's Favorite
If you want to wake up and see a 360 degree view of London whilst being hosted by the most divine hospitality, Shangri-La Hotel at The Shard has got to be at the top of your list. From the moment you step foot and are greeted at reception to even when you dine at either TING or indulge in cocktails at GONG, the attention to detail, warmth and hospitality is second to none! Their Afternoon Tea offering is the best in London and so definitely make a booking to enjoy a leisurely afternoon experiencing that. Cocktails at GONG are not to be missed. The location of the hotel is perfect, close to London Bridge and with Borough Market steps away. Highly highly recommend.
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Date of stay: October 2020
Sleep Quality
3 Helpful votes
Response from Kurt Macher, General Manager at Shangri-La Hotel, At The Shard, London
Responded Jan 20, 2021
Dear BinnysFoodandTravel, Thank you for taking the time to share your feedback about your great stay at The Shangri-La London, at The Shard. We are so pleased that you appreciated our great location, the stunning views, your wonderful experiences at Ting and Gong and 'the hospitality from the heart'. We look forward to welcoming you back, for another great experience within the clouds in 2021! Best regards, and stay safe, Kurt Macher General Manager
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sara g wrote a review Yesterday
Birmingham, United Kingdom2 contributions
The views were amazing of course, but the service so good, Fabio in particular was so attentive and made sure we had a great night, from drinks to photos he was a delight! Will definitely be back! Thank you Fabio!
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Date of stay: June 2021Trip type: Traveled as a couple
Departure545438 wrote a review Yesterday
2 contributions
We were on the 43rd floor, facing west, so enjoying a couple of spectacular sunsets. The whole experience was perfect - even our bathroom had a great view! We were very well looked after and staff are were incredibly attentive.
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Date of stay: June 2021
Ina R wrote a review Yesterday
Manchester2 contributions
Great cocktail bar with wonderful staff and lovely cocktails. Simone and Lujan were so helpful and the photos will last a lifetime of memories. The live piano player was superb playing a great selection of songs.
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Date of stay: June 2021Trip type: Traveled with friends
$551 - $822 (Based on Average Rates for a Standard Room)
United KingdomEnglandLondonSouthwark
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Frequently Asked Questions about Shangri-La Hotel, At The Shard, London
Which popular attractions are close to Shangri-La Hotel, At The Shard, London?
Nearby attractions include Borough Market (0.2 miles), The View from The Shard (0.02 miles), and Escape Rooms (0.2 miles).
What are some of the property amenities at Shangri-La Hotel, At The Shard, London?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La Hotel, At The Shard, London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Hotel, At The Shard, London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La Hotel, At The Shard, London?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Shangri-La Hotel, At The Shard, London?
Conveniently located restaurants include Richard Haward's Oysters, Flat Iron Tooley St, and Honest Burgers - Borough.
Are there opportunities to exercise at Shangri-La Hotel, At The Shard, London?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Shangri-La Hotel, At The Shard, London have an airport shuttle?
Yes, Shangri-La Hotel, At The Shard, London offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Hotel, At The Shard, London?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Hotel, At The Shard, London offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Hotel, At The Shard, London?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Filipino.