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NH London Kensington

Cromwell Road, 202-220, London SW5 0SW England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (508)
Room & Suite (311)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from NH London Kensington
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#375 of 1,157 hotels in London
Travelers' Choice
GreenLeaders Silver level
The four-star NH London Kensington is the beginning to a wonderful London getaway. Centrally located in London's Royal Borough of Kensington and Chelsea, the hotel is surrounded by historic buildings, famous cultural institutions, and world-renowned destinations for shopping and nightlife. The perfect connecting to public transportation (5min walk to Earls Court Tube/ Bus Line 74 in front of the hotel) makes NH London Kensington the top spot for a weekend break, shopping trip or a great base to discover all beautiful sights of the capital.
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Room & Suite (311)311
Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Car hire
Conference facilities
Meeting rooms
Baggage storage
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Non-smoking hotel
Outdoor furniture
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Room service
Flatscreen TV
Bath / shower
Seating area
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
Languages Spoken
English, French, Russian, Spanish and 11 more
Hotel links
Special Offer:GET UP TO 25% OFF!


Full view
100Great for walkers
Grade: 100 out of 100
77Restaurantswithin 0.3 miles
9Attractionswithin 0.3 miles
2,026Reviews26Q+A100Room tips
Traveler rating
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Time of year
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Selected filters
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  • English
Popular mentions
edithlane wrote a review Nov 2020
1 contribution
No power sockets in the room besides 2 in a closet for some reason, no toilet scrubs, broken closet doors, and a VERY disappointing breakfast. To have any hot food, there is a surcharge, and the cold food was awful. The bathtub was dirty, and the bathroom was very old fashioned (definitely not matching the high price I paid for it). I have had great experiences with NH Hotels, but this one was an unpleasant outlier.
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Review collected in partnership with NH Hotels
Date of stay: November 2020
Sleep Quality
Pretty wrote a review Oct 2020
London73 contributions68 helpful votes
I am extremely happy to have chosen this hotel for some relaxation, having researched for a few days. I feel I found a great bargain gem for October. It wasn't seamless: the first room was wonderful (515) and you had a view of the trees at the back of the hotel. With the window open, you heard rustling of the leaves. Alas, it wasn't to be due to the constant plip plop of the toilet. I was changed to another room (511) which was small, pokey, in need of some decoration and with a view of a wall to the left and right of it - and some trees. I got my 3rd and final room on the 6th floor which is lovely. The service has been wonderful: the maintenance guy was up like a rocket (even 5* haven't managed this) and tried his best to sort out the toilet; Reception has been really informative and consistent (same Receptionist - which has helped); breakfast staff were attentive and the pre-booked breakfast (as discussed at Check-In) was continental which was explained and this was fine. You get your own hot drinks. The app works well and I have been able to request more tea-bags, towels, sleep kit, hand cream, etc. I've asked for a room clean which needs to be booked. Only trouble I've had is getting (despite app requests) glasses and hair conditioner. This is interesting as I think some women who stay here might come from Southern Europe and REALLY NEED conditioner. Finally, just want to add that each item ordered on the App has been delivered really quickly. Thank you to you all.
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Date of stay: October 2020
1 Helpful vote
Response from Front Office, Guest Services / Front Office at NH London Kensington
Responded Oct 30, 2020
Dear Debra, We are very happy you were satisfied with your stay although there were some technical inconveniences on your arrival that as you described, were promptly resolved by our colleagues maintenance and our Receptionist. We try to give our best even in these times of change, hoping to be able to offer you our phenomenal breakfast buffet for the next time! We wish to extend to you a very big greeting from all of us but especially from Sofia, We hope to see you again very soon! Kind Regards, Nh Staff
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Cinta wrote a review Sep 2020
3 contributions4 helpful votes
We booked a superior room with breakfast. We were given a very old and run down room on the sixth floor. With the excuse of the Coronavirus, the hotel does not provide the basic services so no toliet roll was left in the room, no toiletries or glasses in the bathroom other that a soap, no extra pillows, no extra bedding, no slippers, no pen or writing pad, the minibar was empty. The water preassure is so weak that you really cannot have a shower and if you have a long hair, forget about washing it. For the breakfast you have to book a slot the day before and the time cannot be changed even if your plans change. The breakfast is continental with an extremely limited selection of cold items only which you have to pre select on a piece of paper upon check in. If you want a hot breakfast you have to pay £7 extra per person which the hotel does not tell you until you check in. I don't see the connection of having to pay extra money for a hot breakfast with the excuse of the Covid. This is a very petty way of making extra money with the excuse of a worldwide pandemic. So, we have booked a superior room with breakfast and we were given a hostel style room with very basic services, we had to pay £14 extra on a top of the breakfast fee just to be able to get a couple of hot food items. The hotel refused to change the breakfast's slot or provide us with a packed breakfast showing no compassion at all for our plans being changed. Apparently, the hotel was full. Really? Empty London streets and the hotel was full? Ha, they wish it was. This is not a four stars hotel at all it more reminds me to a cheap hostel.  Avoid it if you can.
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Date of stay: September 2020Trip type: Traveled as a couple
2 Helpful votes
Response from Front Office, Guest Services / Front Office at NH London Kensington
Responded Sep 22, 2020
Dear Cintia00, In this period our way of travelling has changed, for this reason NH cares about your health and has reduced contacts in homes to prevent the spread of the virus so as to stop as quickly as possible this period of disastrous global pandemic. We have reduced the amenities in the rooms, so that you do not touch the same more times, but are always available at our Reception or comfortably and unlimited with the use of our app, scanning the code Qr. With the app you can request all the amenities you described above in an unlimited way, if you request at our front office the room could be cleaned daily as usual or , alternatively, we would provide for the change of towels and necessaires. Always for your safety and to avoid dangerous gatherings in the breakfast area we ask the day before the time when you want to have breakfast so that you can sit safely, at a distance from the other guests, in our room. On the sites it is included the continental breakfast (unlimited) but we require a small supplement for English breakfast. Regarding your room, our receptionists team are always available for a change of room, if the one you were assigned is not to your liking. All the distancing measures we take are for your and our safety ,that comes, first of all. We hope to have you back with us in the future, Yours Sincerely Nh Staff
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Roger wrote a review Aug 2020
Manchester, United Kingdom47 contributions32 helpful votes
Whole stay was top notch , breakfast was excellent considering Covid restrictions , staff left no stone unturned in making our stay perfect they were amazing . Rooms were comfortable and spotlessly clean. Thankyou NH
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Review collected in partnership with NH Hotels
Date of stay: August 2020
Sleep Quality
1 Helpful vote
Response from Front Office, Guest Services / Front Office at NH London Kensington
Responded Sep 5, 2020
Dear Roger T, We are very pleased you've appreciated the quality of services received during your stay at the NH London Kensington. This is a key point for us and we thank you very much for your comment. Best regards. Nh Staff
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Shereen G wrote a review Aug 2020
Coventry, United Kingdom27 contributions25 helpful votes
We arrived at hotel at 4pm and our rooms were ready and we was informed about the breakfast that to select what we would like on the form no limits what ever you wanted in list. We went to room one room was bigger which was set up with banners and sweets for my daughters 15th birthday. Staff are really nice and friendly and the place has a lovely garden. Only reason not gave 5 score as I found the shower not hot water. Otherwise all good
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Date of stay: August 2020Trip type: Traveled with family
1 Helpful vote
Response from Front Office, Guest Services / Front Office at NH London Kensington
Responded Aug 26, 2020
Dear ShereenG23, We thank you for your feedback and are pleased that our services have lived up to your expectations. We thank you again and take every comment as a starting point to improve us. Nh Staff
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$126 - $317 (Based on Average Rates for a Standard Room)
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NH Kensington
United KingdomEnglandLondonEarls Court / South Kensington
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Frequently Asked Questions about NH London Kensington
Which popular attractions are close to NH London Kensington?
Nearby attractions include Tardis Police Box (0.2 miles), Earl's Court (0.3 miles), and Garden Lodge Queen, Londra (0.1 miles).
What are some of the property amenities at NH London Kensington?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at NH London Kensington?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH London Kensington?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at NH London Kensington?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to NH London Kensington?
Conveniently located restaurants include Over Under, Maroush Bakehouse, and Hansom Cab.
Are any cleaning services offered at NH London Kensington?
Yes, dry cleaning and laundry service are offered to guests.
Does NH London Kensington offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at NH London Kensington?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.
Are there any historical sites close to NH London Kensington?
Many travelers enjoy visiting Churchill War Rooms (2.9 miles), Houses of Parliament (3.0 miles), and Westminster Abbey (2.9 miles).
Is NH London Kensington accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.