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NH London Kensington

#229 of 1,066 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
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Cromwell Road 202-220, London SW5 0SW, England (Formerly NH Kensington)
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1,182 Reviews from our TripAdvisor Community

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Showing 598: English reviews
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was quite happy with the NH Kensington. My room overlooked the back garden; it was quiet and, being on the first floor, was easy to access. The front staff were all helpful but Maria stood out. She knew me by name and was very interested that my belated luggage had finally made it there. The breakfast buffet was very... More 

Review collected in partnership with NH Hotels

Helpful?
Thank Petra D
Brussels
Level Contributor
63 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed here during a business trip. I like the design and modern look and feel. bar and garden area are great to chill out. this is a great hotel for its price category with a very personal feel about it. good price-value relation

Helpful?
Thank KristinMW
London, United Kingdom
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

At NH Kensington I had a room on the basement floor, so there was some smell of not a fresh air and moisture. During check-in I asked for a quiet room for proper rest but had to pay more for upgrades and the man at the reception was in some kind of hurry state. Even do not want to comment... More 

Review collected in partnership with NH Hotels

Helpful?
Thank Alecon72
Tina B, Front Office Manager at NH London Kensington, responded to this review

Dear Alecon72, thank you for your feedback. We are truly sorry, that your recent experience has not been to your full expectations. We believed that our superior room located on the garden level will allow the rest you needed. We do apologies that the facilities of your bedroom were not to your taste. Management is thankful for your comments and... More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I came in London with business and checked in late on a weekday, my plane got delayed so after I checked in I asked the reception man to call for a taxi as I am in a hurry and it was my first time in London. So he call a taxi...a van arrived. The experience was horrible. First of all... More 

Helpful?
Thank Anna T
Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago

Arrived on Sunday 10 July, hotel seemed rather quiet, but good location on arrival as museums were around a 15/20minute walk away. Room wasn't too bad, shower head was broken and couldn't find any milk with the drink making facilities. In the evening we went out for a meal and came back around 10.30pm, there was lovely service from Greta... More 

Helpful?
Thank Rachael P
Seminole
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We stayed at this hotel for 2 nights. A few hours after check in we noticed the room was very hot. I called the front desk to let them know that although I had the thermostat set to 18C, the room would not cool down. They said they would check the A/C. When we got back from dinner the room... More 

Review collected in partnership with NH Hotels

Helpful?
Thank Jessica A
Tina B, Front Office Manager at NH London Kensington, responded to this review

Dear Jessica A we are very sorry to hear, that your recent stay at NH Hotels has not been to your full expectations. Guest satisfaction is top priority at NH London Kensington and we would like to explain more in detail with you directly. Please contact us on nhkensington@nh-hotels.com and we definitively will find a way to turn your first... More 

New Delhi, India
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Very pretty , extremely safe and hospitable little hotel located on a quiet tree-lined Kensington street, a 5 minute walk away from the Earl's court underground. The staff was very warm and friendly and got me an immediate early check in at around 10.00 am (check in starts at 12) , but for a price though (30 quid). But fact... More 

Helpful?
Thank magic_simsim
Nicaraguense
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is in a very good location. the rooms are nice and the breakfast is good. But what impressed me most was the great customer I received. I had to check out before a package I was waiting to receive had arrived. Maria José Núñez, a lady at the front desk, took my email and promised she would notify... More 

Helpful?
2 Thank nuevosenbuenosaires
Madrid
1 review
5 of 5 stars Reviewed 2 weeks ago

Great location close to Earls Court tube. Nice garden at the back of the hotel. Room was clean. Staff was friendly. Free newspapers. Good value for money overall - this is London!!! Room and bathroom were a little on the small side.

Review collected in partnership with NH Hotels

Helpful?
Thank 622jlt
Tina B, Front Office Manager at NH London Kensington, responded to this review

Dear 622jlt, thank you for sharing your recent experience with others. We are happy to hear, that you had a fantastic time with us and we are already looking forward to welcome you back in the near future. Best regards, Tina More 

Madrid, Spain
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Service was good but not consistent. Spanish staff were very friendly and polite but other staff had little interest in welcoming guests or helping them. I had to help two Spanish ladies who were trying to communicate with a young man at reception who obviously did not speak Spanish and made no effort whatsoever to help. He did not even... More 

Review collected in partnership with NH Hotels

Helpful?
Thank Lindoxis
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Concierge
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
The four-star NH London Kensington is the beginning to a wonderful London getaway. Centrally located in London's Royal Borough of Kensington and Chelsea, the hotel is surrounded by historic buildings, famous cultural institutions, and world-renowned destinations for shopping and nightlife. The perfect connecting to public transportation (5min walk to Earls Court Tube/ Bus Line 74 in front of the hotel) makes NH London Kensington the top spot for a weekend break, shopping trip or a great base to discover all beautiful sights of the capital. ... more   less 

Additional Information about NH London Kensington

Address: Cromwell Road 202-220, London SW5 0SW, England (Formerly NH Kensington)
Location: United Kingdom > England > London > South Kensington
Price Range: $146 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH London Kensington 4*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Hotwire, Orbitz, Agoda, Hotels.com, Travelocity, NHHotels, Cancelon and Jetsetter so you can book your NH London Kensington reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Nh Kensington Hotel London
Nh Kensington London
Nh Hotel London
Nh Hotels London
NH London Kensington England
Hotel Style:
#22 Green Hotel in London
#175 Luxury Hotel in London
#188 Business Hotel in London
#232 Family Hotel in London
#234 Romantic Hotel in London
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