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181-183 Cromwell Road, London SW5 0SF England
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Room & Suite (336)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Rockwell
Updated 07/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#289 of 1,196 hotels in London
Location
4.3
Cleanliness
4.5
Service
4.3
Value
4.0
The Rockwell is an independent hotel with an emphasis on understated contemporary style, impeccable levels of personal service and attention to detail. Each of the forty rooms has been crafted to create a relaxed atmosphere, whilst retaining an individual character which combines English tradition with contemporary styling. In addition to our well appointed bedrooms, we offer guests the use of generous spaces for eating, drinking and relaxing, including a large south facing landscaped garden. Whether you are visiting Kensington for business or pleasure, many of London's best attractions are on our doorstep including Earls Court, Harrods, the Royal Albert Hall, the Natural History Museum, the Science Museum as well as the shopping areas of Knightsbridge and Chelsea.
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Board games / puzzles
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Laundry service
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Snack bar
Newspaper
Non-smoking hotel
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Hair dryer
Safe
Bottled water
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, Spanish, German, Hungarian and 2 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
89Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
835Reviews24Q+A100Room tips
Traveler rating
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Lorraine wrote a review Aug 7
Sandwich, United Kingdom82 contributions58 helpful votes
+1
The Rockwell is perfectly adequate for those visiting west London. It was about a 25 minute walk to the Royal Albert Hall and easy access via bus to Buckingham Palace. I wasn't expenting too much from the single room as I had read previous reviews and, yes, there was staining to the carpet and chair which could easily be remedied by the hotel spending a few pounds. Some noise from the road but that's to be expected in London. The room itself was adequate - nice to have a fridge (especially handy as there is a supermarket less than a minutes walk). I wanted to use the second pillow from the wardrobe....there was no case on it, I went down to ask reception to be advised there would be a pillowcase in the wardrobe - went back up, there wasn't! Tried phoning and phone didn't work so called on the mobile and reception brought one up. Good wifi downstairs in reception, could not get it to connect in single room 203. Only one sachet of tea / coffee (but more bags given when requested). On the whole, reasonably priced hotel, easily accessible, good reception, lovely common areas, room could do with a little TLC. With regards to the bribe, I thought this was actually not permitted by review sites and mentioned this to the receptionist who said it was a promotion for those who left 5* reviews...lol, I'll leave that there ;)
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Date of stay: August 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kimberly T wrote a review Jul 2022
Singapore, Singapore3 contributions
My partner and I had the most pleasant stay at The Rockwell. The location of the hotel is excellent (5 mins walk to Earl’s court which is located on the Circle, District, and Piccadilly Lines). Hotel room we got was also very large for its price, and housekeeping ensured that the room was spick and span daily. The front desk staffs are also very attentive and the hotel atmosphere was very nice and cozy. We particularly enjoyed the garden patio because of the nice English summer, allowing us to enjoy the outdoor space in privacy.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MC wrote a review Jul 2022
London, United Kingdom1 contribution
Great location with an oasis of a garden. The staff are friendly and the outdoor dining and drinks area is very pleasant. We look forward to exploring more Rockwell properties in London on our next visit from the United States. A great experience.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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eup7110 wrote a review Jun 2022
Dubai, United Arab Emirates63 contributions36 helpful votes
Firstly to explain the title i was in room 303 a small single is fairly generous it was really small but wait , why 5 star ... Its London the walls good no noise location phenomenal really handy with the tube for everywhere. The real 5 star is staff great cheery folk with an amazing memory who really impressed I only stayed 2 nights but they so impressed me with remembering i liked 2 cups of black coffee in the mornings breakfast was an extra but it was great . To the owners thankyou for those great people and well done on a great business .
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Date of stay: June 2022
Value
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Give it a try they are great
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Elle wrote a review Jun 2022
1 contribution
Great location, first time to London by myself and enjoyed walking around the area which is not overly crowded. Walking distance to the Natural History Museum and Hyde Park and a very short walk to Earls Court station which was nice and easy arriving from the airport. Stayed in the Standard single room and it was clean and spacious - exactly like the photos and perfect for my stay. Building felt very safe with 24 hour reception who were very friendly and helpful. Definitely will stay again :)
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Date of stay: June 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gina W wrote a review Jun 2022
Chicago, Illinois16 contributions4 helpful votes
I stayed here in January and despite booking a couple days in advance, I paid a very low price for my single room I stayed in. The hotel was clean if a bit (maybe a lot) dated. My room gave off a dormitory vibe; no decorations or anything and a bit small, but comfortable and quiet, which is all I really ask for. If you are looking to spend time in your room while on holiday, perhaps this isn't the hotel for you, but if you are looking for a great place to sleep and recharge before exploring London, this is it. It's in a very nice area, about 5 mins walk from Earls Court station and a co-op.
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Date of stay: January 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rebecca Ball wrote a review May 2022
3 contributions
Lovly Hotel and location, the staff were fantastic, allowed us to leave our luggage in the morning for free, when we checked in later in evening to our suprise we had a room upgrade to garden view and balcony along with two free desserts, the trip was for my Husbands birthday and our last weekend away before our babys due, (very accommodating easy assess room and extra pillows) was icing on cake after a lovly day in london, (was lovly having breakfast next day outside on balcony), thank you will definitely recommend 👍
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from TheRockwell TheRockwell, General Manager at The Rockwell
Responded Jul 14, 2022
Dear RebeccaL2647, Thank you for taking your time to leave such a fabulous review, we are delighted to see that we made your birthday weekend even more memorable for all the right reasons. We do hope to have the pleasure of hosting you as our guest again in the near future! Kindest Regards, Csaba The Rockwell
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chase B wrote a review May 2022
4 contributions
So we was looking at the image on booking.com and then looking at the actual catfish that was called the rockwell! Must admit guys you got the one star because we couldn’t give none! They put us in a room next to reception! Awkward as hell.. then we entered the room to no pillowcases! And pillows thrown into a corner! I was slightly worried that the room had only been half turned! To then go back to receptionist to be told ‘oh sorry we don’t have any clean pillowcase’s yet’ Then when they did have clean pillowcases, me and my partner had just shared an intimate moment to then have housemaid come into the room with out knocking or saying hello to just stare at us.. then after a moment gathered she asked ‘would you like your pillowcases?’ In total shock i just said yes!.. After the first few hours of being there.. me and my partner notices that the noise from surrounding people was like an amplifier in the room! We then had a row ourselves over leaving or not.. The only good thing that the rockwell did do was to compliment my partner when we was checking in, only time one of us smiled being there! Thank you and hope you learn from failures, as we learned not to return! All the best in the future
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from TheRockwell TheRockwell, General Manager at The Rockwell
Responded Jul 14, 2022
Dear chaseb902, Thank you for having taken some of your valuable time to review your recent stay in our hotel. I am deeply saddened to learn about your experience with us and please accept my deepest and sincerest apologies for any inconveniences. Rest assured that your feedback is welcomed and valued and has been since discussed at length with the relevant members of staff to ensure your case has been a one off occasion. I do hope that you may change your mind however, and give us a chance to restore your faith in us, in the hopefully not too distant future. Kindest Regards, Csaba The Rockwell
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
D38RA wrote a review Feb 2022
Nottingham, United Kingdom142 contributions65 helpful votes
Booked here at the last minute as the hotel that I had booked was totally unacceptable, so saved our weekend from being a disaster. Really great helpful reception staff had a lovely garden room with everything we needed. Breakfast was good plenty of choice and nice quality with a friendly atmosphere. Only about 5 mins from Earls Court tube, 10-15 mins to the museums. Would definitely stay here again.
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Date of stay: February 2022
Rooms
Cleanliness
Service
Room Tip: Loved the garden room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from TheRockwell TheRockwell, General Manager at The Rockwell
Responded Jul 14, 2022
Dear D38RA, Thank you for having taken your time to leave us with such a fantastic review, our team is thrilled to see that we have met all of your expectations on this occasion, especially on your birthday weekend, and we are looking forward to the pleasure of welcoming you back in the hopefully not too distant future! Kindest Regards, Csaba The Rockwell
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Silence_CZ wrote a review Feb 2022
Prague, Czech Republic90 contributions90 helpful votes
The price in November was obviously lower than it is usual for this hotel (it was just a moment after easing of covid rules for travellers) so considering the price the value was great. Earl's Court or Hammersmith are usually the areas where I stay when I am in London and I cannot recall staying in such generous place in terms of size and cleanliness of the room in that area for that price. Yes, furniture might be a little outdated, but there was everything needed, clean and the bathroom seemed refubrished and was fresh and clean as well. Even though the hotel was suprisingly quiet I got the room directly next to elevator which meant that starting from 6 am my wall was constantly bumping and banging everytime the elevator moved. But I am quite used to it, seems that happens to me everytime everywhere. ;-) Bed might be a little harder. I would consider staying there again but if the price would be 20% and more higher there are definitely other options with better value in the area.
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Date of stay: November 2021
Value
Rooms
Service
Room Tip: Higher floors to the yard since there is busy road in front of the hotel. Back is quiet.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from TheRockwell TheRockwell, General Manager at The Rockwell
Responded Feb 19, 2022
Dear Silence_CZ, Thank you for having taken some of your precious time to leave such valuable feedback, I am delighted to see that we have met most of your expectations on this occasion. On the other hand please accept my sincerest apologies for any inconveniences you experienced during your stay. Your review has been discussed with the relevant departments in order to further improve on our services. I do hope to have the chance to welcome you back in our hotel for an even more memorable stay, for all the right reasons! Kindest Regards, Csaba The Rockwell
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$146 - $230 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the rockwell hotel london, rockwell hotel london, rockwell london
LOCATION
United KingdomEnglandLondonEarls Court / South Kensington
NUMBER OF ROOMS
40
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Frequently Asked Questions about The Rockwell
Which popular attractions are close to The Rockwell?
Nearby attractions include Tardis Police Box (0.2 miles), Garden Lodge Queen, Londra (0.2 miles), and The Blackbird (0.2 miles).
What are some of the property amenities at The Rockwell?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Rockwell?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Rockwell?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
What are some restaurants close to The Rockwell?
Conveniently located restaurants include Over Under Earl's Court, Orjowan, and Hansom Cab.
Are any cleaning services offered at The Rockwell?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Rockwell?
The staff speaks multiple languages, including English, Spanish, German, Italian, Polish, and Hungarian.
Are there any historical sites close to The Rockwell?
Many travelers enjoy visiting Churchill War Rooms (2.8 miles), Houses of Parliament (3.0 miles), and Westminster Abbey (2.8 miles).