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Excelsior Hotel London

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Excelsior Hotel London
Excelsior Hotel London
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367 Reviews from our TripAdvisor Community

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There are newer reviews for Excelsior Hotel London
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Showing 279: English reviews
London, United Kingdom
1 review
4 of 5 stars Reviewed September 8, 2012

I stayed at this hotel for 2 nights, it was basic room, bathroom was small (but I'm not an average sized man so don't want to moan too much) but the room and bathroom was clean which is very important for me. The receptionist also made up for the few shortcomings by being extremely helpful. I enjoyed my stay and... More 

Helpful?
Thank Adriana C
Mr Patrick P, Manager at Excelsior Hotel London, responded to this review

Dear Guest Thank you for your encouraging words Our receptionists all enjoy looking after our guests . We are delighted that you chose our hotel and you are most welcome anytime you wish to return. Thanks for your feedback Patrick More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 8, 2012

I checked into the Excelsior hotel, to be honest I wasn't expecting much due to my low budget. Firstly I was surprised at how clean the reception area looked, secondly the friendly and helpful staff, as I'm used to meeting half asleep receptionists at the desk. My room was clean and a decent size, shower and toilet was small but... More 

Helpful?
1 Thank abdul a
Mr Patrick P, Manager at Excelsior Hotel London, responded to this review

Dear Guest Thanks for your great review We take encouragement from these words and are focused on dleivering the best expereince that we possible can Our recpetionits are well stocked with energy drinks so they should be ready to help you at any time of the night . Thanks again for your review Regards Patrick More 

1 review
5 of 5 stars Reviewed September 7, 2012

I had an excellent stay . The rooms were clean and beds were comfortable . The bathroom was small but had everything you needed . The management has paid great attention to details and I was happy with my choice . Customer service from front desk was excellent . I would recommend this hotel .

Helpful?
Thank Jamrash
Mr Patrick P, Manager at Excelsior Hotel London, responded to this review

Dear Guest Thanks for your great feedback We have though about our beds a lot and we have upgraded most of our rooms to have 1500 pocket spring matresses. We think that a great nighs sleep is key to a great stay . All our staff are on hand to help 24 hrs day Thank you for encouraging words Regards... More 

Austin,TX
Level Contributor
80 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed September 4, 2012

The only reason to consider this place is the price... and there are alternatives. I've stayed in a dozen or so hotels around London, and this one comes in dead last. While it's convenient to be close to a tube station (King's Cross), the neighborhood is not great. I definitely would not bring my family here for the fear of... More 

Helpful?
1 Thank originalsix
Mr Patrick P, Manager at Excelsior Hotel London, responded to this review

Dear Guest Its very difficult to respond to this as there is very little that you have commented on your accomodation . A general comment on the area which in fact is totally wrong. Argyle Square is a private sqaure in Kings Cross with a communal garden and sports playground for children. We are opposite an International train station and... More 

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 1, 2012

It seems it is a common thing to do among cheap hotels from London Kings Cross area to double charge the room, I booked a double room on their website www.excelsiorhotel.co.uk for only one night, taking advantage of the prepaid discount of £8.00. When I showed up for the check-in at the Melville Hotel where the reception with my printed... More 

Helpful?
2 Thank Ino K
Mr Patrick P, Manager at Excelsior Hotel London, responded to this review

Dear Guest We do not scam people and we are legitimate operation with many happy customers You were not charged twice is all I can say ! You stayed two nights and were charged once transaction for the 1st night and a second transaction for the second night. If you add them both up then it comes to the same... More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed August 31, 2012 via mobile

I booked an apartment in this hotel for me and my two teenage children, having looked at the photos on laterooms.com. We were directed from what looks like a recently refurb'd Excelsior Hotel back to the Melville by a sign in the window. The receptionist was actually excellent and really helpful, but seemed slightly embarrassed when he led us back... More 

Helpful?
2 Thank StuartTheVet
Manchester
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed August 28, 2012

The quality of this place (would never name it hotel) is unacceptable by any standards. Brakefast - total joke, felt sorry for the polite staff that had to deal with guests looks,comments and confusion. Once we walked in we couldn't belive that we are being expected to eat (egg, ham, white toast and squashed pastry) in such a conditions!!!!!!!!!!!Walked out... More 

Helpful?
1 Thank DanaManchester
Mr Patrick P, Manager at Excelsior Hotel London, responded to this review

Dear Sir Thanks for your review Breakfast is £3.99 per person and you can eat as much as you like . We have a varied menu but we do not serve a cooked breakfast. You booked a Budget Basic room with shared facilites for £50 per night for 2 people and taxes inlcuded . If you are on a tight... More 

Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 5, 2012

We had early check in free of charge, the hotel staff were extremely helpful and friendly. I had sprained my ankle and requested a couple of extra pillows to elevate my foot not only were they delivered to our room all most instantly, but 5 mins later the member of staff on duty that evening had brought some nurofen up... More 

Helpful?
Thank Welshbeauty1
Mr Patrick P, Manager at Excelsior Hotel London, responded to this review

Dear Guest Thanks for your review ; we are working hard to provide the best service possible to all our guests Im glad the Nurofen helped ! We always have a " supply " of these to help with sore heads and sprained ankles Many thanks Patrick More 

Singapore
Level Contributor
99 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed June 18, 2012

Don't be misled by other comments about this hotel being "small". This is a Bed n Breakfast. What do you expect? Large rooms like those in 5 star hotels? Reviews have to be objective and fair. Yes, the rooms are small. But with an excellent location and excellent service, the price I paid was worth it. Steps away from Kings... More 

Helpful?
Thank The_Walking_Angel
Mr Patrick P, Manager at Excelsior Hotel London, responded to this review

Dear Guest Thanks for your encouraging review and frank comments It seems you understand about travel and in particular London and its buildings . We are focused on service and giving good value for money We are always listening and learning from our customers experiences . Thanks again Manager Patrick More 

Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 9, 2012

We stayed in this hotel in April 2012 for just 1 night. At that time we stayed in the base floor of the hotel. The first problem of the hotel was that it had no lift, so it was quite hard for us to move our luggages up on the day of checking out. Next, the hotel room was small.... More 

Helpful?
2 Thank Ivy C
Mr Patrick P, Manager at Excelsior Hotel London, responded to this review

Dear Sir Thanks for your review and the time taken to write about your stay. We are a Grade 2 listed building in central London. We are therfor restricted in that we are not allowed to install a lift in our building. This should not be an ipmpostion as we can help you with bags if you need it our... More 

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Staying in Bloomsbury

Neighborhood Profile
Bloomsbury
Snuggly nestled within Central London is academic and leafy Bloomsbury, an area that boasts walking distance access to many of London's most popular attractions. It is also home to some of Britain's most celebrated museums, including the must-see British Museum. Despite an understandable popularity with students, tourists and day trippers, vast sections of Bloomsbury retain a quiet, residential feel year round and throughout the week.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Official Description (provided by the hotel)
Newly refurbished B&B budget hotel located in Kings Cross about two minutes from St Pancras International and Kings Cross station.En suite rooms and free wifi offered in the bedroooms. We offer most importantly clean and affordable rooms in the heart of London. A truly Modern B & B hotel. ... more   less 

Additional Information about Excelsior Hotel London

Address: 41 &42 Argyle Square, London WC1H 8AP, England
Location: United Kingdom > England > London > Bloomsbury , Euston / Kings Cross /St Pancras
Price Range: $79 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Excelsior Hotel London 2*
Number of rooms: 14
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Also Known As:
Excelsior Hotel London England
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