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Hampton by Hilton London Waterloo

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157 Waterloo Road, London SE1 8XA England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (989)
Room & Suite (549)
Dining (121)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 08/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hampton by Hilton London Waterloo
Updated 08/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#314 of 1,164 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice
Situated just a five minute walk from London Waterloo train station, the contemporary Hampton by Hilton London Waterloo hotel offers guests an elegant, yet affordable base in the heart of London; near corporate and government offices and exciting shopping, dining, nightlife and entertainment opportunities. Located south of the River Thames, near St. George’s Circus and Waterloo Bridge.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Taxi service
Business Center with Internet Access
Conference facilities
Baggage storage
Concierge
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Meeting rooms
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Telephone
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English
3,852Reviews170Q+A100Room tips
Traveler rating
  • 2,007
  • 1,407
  • 310
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  • 51
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Popular mentions
Niknakwak wrote a review Dec 2020
Wakefield, United Kingdom5 contributions17 helpful votes
Almost 12 months since paid for 2 separate reservations, cancelled due to COVID - still no refund - fraudulent. This hotel does not respond, yet is open and taking payments from other guests. Customer service is terrible. Utter and total Incompetence.
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Date of stay: June 2020Trip type: Traveled with family
2 Helpful votes
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Stan R wrote a review Jun 2020
Corpus Christi, Texas30 contributions37 helpful votes
Hotel's Favorite
We decided to stay here because the hotel was centrally located to lots of things. London is an expensive city, no two ways about it, and we found this hotel to be a good value compared to others in the area. Breakfast was included in the price of our room, which meant one meal each day was already accounted for. I saw another review saying that there are not many places to eat nearby, and that’s simply not accurate. Probably the best fish and chips in London is just a few doors down, there are several pubs closer to Waterloo station, and other restaurants are in a fairly easy walk. Waterloo station is part of what makes this location so good. You can get to Anywhere in London easy enough from there, and it’s less than a ten minute walk from the hotel. The room was small by American standards, but typically sized for Europe. The restroom was smartly laid out to maximize space, and it was cleaned thoroughly daily. Our room was pretty quiet and overlooked some apartments across the way. We found the staff to be friendly, professional, and very helpful. If you’re staying in central London you can do much worse than this hotel. I’d recommend it without hesitation to anyone looking for a good place to stay.
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Date of stay: December 2019Trip type: Traveled as a couple
1 Helpful vote
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Response from ZKhan19, Front of House Manager at Hampton by Hilton London Waterloo
Responded Jul 2, 2020
Dear stanaconda, I hope you are doing well and thank you for choosing to stay with us on your Christmas vacation. We are delighted to learn that you found the hotel to be easily commutable, value for money, that there was a lot of eateries around and our staff were friendly, professional, and helpful. We cannot wait to welcome you back soon. Best wishes, Zohaib
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Gemmaden123 wrote a review Dec 2020
1 contribution3 helpful votes
Still awaiting a refund after numerous calls and emails after I cancelled over 6months ago. Terrible customer service do not book or pay with refundable room rate not worth it as you won’t get your money back.
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Date of stay: December 2020Trip type: Traveled with friends
3 Helpful votes
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Cath G wrote a review Nov 2020
2 contributions5 helpful votes
Be very careful if you book this hotel and have to cancel. The hotel cancelled our booking in May due to the pandemic which was perfectly acceptable, however we are still awaiting a refund 7 months later even after we have chased several times. We have been informed that they don't know when our refund will be processed. It would be a different matter if we didn't pay for the room. Absolutely shocking service.
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Date of stay: May 2020Trip type: Traveled with family
3 Helpful votes
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Anne A wrote a review Nov 2020
Mandalay, Myanmar10 contributions10 helpful votes
This spring Hilton cancelled our booking because of COVID-19 and told us to fill out a form to get a refund. Now, half a year and many phone calls and e-mails later I still have not heard back from them. I mean, I understand a hotel can be busy in short periods of time, but not replying for half a year and not taking phone calls is downright fraud. So, in short, don’t book. I never would have imagined Hilton would be fraudulent, but clearly, in the event your booking is cancelled you’ll never see your money again.
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Date of stay: May 2020
Service
4 Helpful votes
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PRICE RANGE
$195 - $297 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
297
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Frequently Asked Questions about Hampton by Hilton London Waterloo
Which popular attractions are close to Hampton by Hilton London Waterloo?
Nearby attractions include Guri in London (0.3 miles), The Old Vic (0.1 miles), and Waterloo mainline station (0.3 miles).
What are some of the property amenities at Hampton by Hilton London Waterloo?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Hampton by Hilton London Waterloo?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hampton by Hilton London Waterloo?
Conveniently located restaurants include Paladar, Fishcotheque, and Laughing Gravy Bar & Restaurant.
Are there opportunities to exercise at Hampton by Hilton London Waterloo?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Hampton by Hilton London Waterloo?
Yes, dry cleaning and laundry service are offered to guests.
Does Hampton by Hilton London Waterloo offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Hampton by Hilton London Waterloo?
Many travelers enjoy visiting Churchill War Rooms (0.9 miles), Tower of London (1.5 miles), and Houses of Parliament (0.7 miles).
Is Hampton by Hilton London Waterloo accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.