Under the threat of Coronavirus, we are worry and consider to cancel our trip to London and Lyon in coming March. Although we have a non refundable fully paid booking with Victoria One Apartment, they promptly agreed to fully refund us when we contact them. We are appreciated for their understanding and will definitely book them again when we visit London next time.
Our family member received an email yesterday saying the apartment was not available because of maintenance issues. 36 hours notice for a 7 night stay. Alternate accommodations offered are in the Docklands versus Westminster. Truly not even comparable location wise, etc. Appears this happened last year in July based on reviews. Their reasons are either it's maintenance or someone extended their stay(seriously any hotel would say there was no availability to the occupant). It our family's first trip to London. Our grandchildren are so excited. Cannot believe how unprofessional this management company is. Bait and Switch for sure. Of course they got their full payment upfront with no cancellation months ago. Can't review the actual apartment because no one was given an opportunity to stay there. Buyer beware!…
Great apartment with all the facilities you need for a comfortable family stay. Great location for all the main sites and very close to public transport for getting around. The traffic noise can slightly noisey but apartmwnt from that a clean modern comfortable apartment.
Booked this apartment through online booking site 6 months before my family trip with 3 kids, asked for passport and credit card info one week before trip, emailed me back everything was good. Expecting access instruction 36 hours before my trip, instead got email told me the apartment will not be available because someone extended their stay. Offered alternative not in Victoria, cannot take it. Leave me panic looking for a place to stay and had to pay more. Not acceptable business practice. Buyer be aware, the next one could be you. Not even deserve one star.
Great location. Quiet and newly refurbished. Secure. However, when we arrived we were quite distressed to find that our room (which had been confirmed by email just the day before) had been rented to another tenant. We called the company (who were quick to answer) and they explained that they had to switch us to another room. Love that the room has a kitchen and washer/dryer. However, the dryer did not seem to work at all. Had to lay the clothes out to dry. Would probably stay here again.