Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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Cheaper
Average
Higher
About
4.5
#115 of 1,148 hotels in London
Location
4.5
Rooms
4.6
Value
4.3
Cleanliness
4.7
Service
4.6
Sleep Quality
4.6
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Ideally situated in the vibrant area of Canary Wharf's world class shopping, bars, restaurants, financial hub and great transport links. The Canary Wharf Underground station, DLR, Uberboat by Thamesclipper and the exciting newly opened Elizabeth Line are a short walk away with direct connections to many major London attractions such as The O2 Arena in under 10 minutes, the iconic West End, London Eye, Big Ben, Westminster Abbey and Buckingham Palace in less than 20 minutes. If you are travelling for a convention, the ExCeL London is less than 20 minutes from the hotel. We are conveniently located as well to many outdoor areas such as Crossrail Place Roof Garden, Greenwich Park, the Olympic Park and Mudchute Park and Farm. When you’re not busy working or sightseeing, sip on a well-earned cocktail our TwoRuba Bar or make the most of the sauna, steam room or work out in the well-equipped fitness center. Stay in one of our spacious suites, perfect for families as we offer one of the largest family rooms in London with suitable accommodation up to 6 people (2 adults and 4 children). With our 24/7 underground secure car park, you can easily drive your family to for a weekend break. Pets are welcome.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Hilton London Canary Wharf is often celebrated for its comprehensive amenities, including a well-regarded executive lounge and a breakfast spread that impresses many guests. The hotel's prime location garners appreciation for its easy access to various modes of transportation and central London. Cleanliness is a standout feature, with the hotel earning kudos for its immaculate rooms and facilities.
While the service is usually praised for being courteous and attentive, some guests have experienced occasional lapses. Although the rooms are generally spacious and boast great views, opinions on value are mixed, with some guests feeling the cost is steep considering the overall experience.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed
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We always stay here if attending any event at the 02 . We stayed on Saturday 29th for one night . We were checked in by Mara who was absolutely lovely, friendly and welcoming , we were offered a glass of Prosecco, which was gratefully received . I mentioned that we were also celebrating my retirement after 25 years in the NHS and she gave us a little bottle of Prosecco each and some chocolates . Such a lovely gesture . Room was comfortable on floor 13 , view not so much , but that is not the fault of the hotel . We will be back. Hilton Hotels, it is appreciated to be able to get reasonable room rates compared to that in Central London .
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Date of stay: July 2023Trip type: Traveled with friends
Room Tip:If you are planning on eating out , booking would be a good idea . At the weekends Canary Wharf...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stacey Boast, General Manager at Hilton London Canary Wharf
Responded Aug 1, 2023
Dear ChrisandBryan I appreciate your kind feedback and was happy to hear that you found your hotel room comfortable and the hotel location convenient for you to attend the O2. I was pleased that you were looked after ever so well by Mara, who you found to be friendly and welcoming. I will certainly share your comments with her and ensure she is duly recognised. We look forward to welcoming you back again, hopefully in the near future
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We are just back from spending Christmas at this hotel. Our visit got off to a great start when we had some complimentary mulled wine on arrival. Our room on the 13th floor was a very good size, with everything that we needed, including both a shower cubicle and bath. Housekeeping had done a great job. All staff as usual were friendly and attentive, but our special thanks go to Mantaz and his colleagues in the Executive Lounge. We will see you again later in the year.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from StaceyB2392, Manager at Hilton London Canary Wharf
Responded Jan 8, 2020
Dear KAllen52 Welcome back, it is always a pleasure to hear from our regular guests on how much you enjoy staying at the hotel and that we meet your expectations. I will certainly share your comments with the team especially Mantas. Thank you and we look forward to welcoming you back later in the year.
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We came to The Hilton Canary Wharf on a trip to celebrate our 10 year anniversary and stayed in a junior suite. The room was very spacious and comfortable with very good facilities. I’m always glad to see a proper coffee machine as I am not a fan of instant but there was also instant coffee and several tea options and biscuits each. We had robes and slippers and good quality toiletries. The executive lounge is still closed because of COVID and we were told that this was reflected in the price. The rooms are sealed so you know it is clean and no one else can come into the room once you are in. There are signs everywhere about their cleaning procedures. The rooms are not cleaned once you are checked in unless you specifically request it and it has to be booked in for two hours when you are out. You can ask for any items you needed during your stay however. We did not bother having our room cleaned during our stay and just asked for extra coffee and toilet roll etc. Breakfast is served in the room on weekdays and by assisted buffet in the restaurant at the weekend. The breakfast choice is very extensive and tasty. We thoroughly enjoyed our stay and would recommend.
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Date of stay: October 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at this hotel for two nights, a great location 10 mins from the tube. The hotel disappointed me as I had to ask for my room to be cleaned. I went out for the day and returned at 4pm to find my room not cleaned or visited. I went to reception to ask for it to be cleaned, which I waited 10 minutes for them to sort out. The following morning (check out day) at 8am io had housekeeper entering the room to clean and waking me up. It went from one extreme to the other not clean and clean at 8am really!!!!!
When I checked out the receptionist asked how was your stay, which I mentioned the above, plus children running in the corridor. Hilton have a value Make it right - well they need to make it right in the first place not when a customer complains to a hotel who’s business is renting out CLEAN rooms.
Would I go back, probably not as i have had better experiences at the Marriott and riverside hotels in Canary Wharf.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Well where do I start excellent service throughout, best weekend made even better by Hilton staff! Greeted at reception, glass of Prosecco wishing me a happy birthday. Given complimentary breakfast for us both. Room was stunning, so clean message from Sara Rodriguez in room, cake and Prosecco such a lovely touch and much Appreciated. Housekeeping had made a swan out of the towels and sprinkled with rose petals. Very thoughtful! Tv in room huge and air conditioned. Bed so comfy, bathroom lovely with gorgeous toiletries. Check out 12pm Breakfast 10/10 was absolutely perfect so much choice and for a buffet breakfast the food was so well cooked and hot! Staff so attentive Buck’s Fizz for starts amazing service. I cannot fault the hotel and service, we will definitely be returning. Thank you Hilton Canary Wharf xx
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from StaceyB2392, Manager at Hilton London Canary Wharf
Responded Jan 28, 2020
Dear Globetrot30 Thank you for the lovely review you shared with other travellers and for choosing our hotel to celebrate your birthday – happy belated birthday. We were pleased to read your compliments of our services and friendliness of our team especially Sara. It was also good to read how much you enjoyed your stay. I will certainly share your comments with the team. Once again, thank you and we look forward to welcoming you back again soon.
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Not many hotels in London know how to manage quarantine requirements. If you are travelling to London and has to quarantine yourself, I would highly recommend this hotel for you. The staff in this hotel knows how to treat such requirements with care and provide all the necessities during your quarantine.
Jessica/Brian at the front office helped to upgrade us into a King Junior Suite with a view to the London Eye. Chef Pradeep brought breakfast to our door. He tried his best to make few varieties instead of the boring sausage and eggs.
There's a Tesco Express just 2 mins walk from the hotel for your basics. The hotel is just 5 mins walk from the skyscrapers. There are few good restaurants around but there are plenty of delivery services where the food gets delivered to your door. We have to do our own cleaning (due to quarantine) but the staff provided all what we needed including washing powder to wash our cloths.
My overall rating is based on spacious room, quality of service and breakfast.
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Date of stay: October 2020
Rooms
Cleanliness
Service
Room Tip:High floor is preferred
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I’ve stayed two times now at the Hilton Canary Wharf and every time they made me feel like home! During my last stay with my partner, I received a very special welcome from Meritxell, the Guest Relations Manager and Mike, the Assistant Front of House Manager. A little touch that warmed up our hearts and makes us feel special! They also gave us an upgrade to a huge King Executive Room which was spotless and offered a nice view over the Canary Wharf skyline. Thanks a lot guys for making our stay memorable again, I will visit you back very soon
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from StaceyB2392, Manager at Hilton London Canary Wharf
Responded Jan 16, 2020
Dear mattia_nal Welcome back, thank you for writing a very kind review following your return visit to the Hilton London Canary Wharf. Your kind comments about the team (in particular Meritxell and Mike) as well as the service they provide are highly appreciated and they will be absolutely, delighted to learn that you continue to enjoy your stays with us. We look forward to welcoming you back on your next visit.
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Check in staff were great but that is as far as our compliments will go. The room had stained carpets and a weird smell and the plugs in the bathroom did not work . We ordered room service in the morning in which the girl who answered the phone was very abrupt and rude and hung up the phone on us. The tea arrived stone cold with no sugar or sweetener. Honestly a surprisingly unpleasant experience and would definitely not stay again.
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Date of stay: October 2021Trip type: Traveled as a couple
Room Tip:Car park is always full, the car park across the road cost about £25/30 for 24 hours.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stacey B, General Manager at Hilton London Canary Wharf
Responded Nov 2, 2021
Dear Saffy G Thank you for your feedback, which certainly helps us to monitor and improve our services. I am sorry to read that the service received did not match up with your expectations. I have today shared your comments with both the Food & Beverage Manager and the Head Housekeeper and they both join me in apologising for the shortfall in service standards that we pride ourselves on. Please be assured that action has been taken to ensure there is not a recurrence in the future. Once again we thank you for your valuable feedback and hope that we will have the opportunity of welcoming you back.
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We stayed weekend of 13th November. We were all upgraded and our rooms were lovey, very clean. Anti bac wipes were left in the room, also they ensure the TV remote has been sanitised between guest, in the day and age of Covid, we think this is very important. Breakfast was brilliant, serving as a buffet, but also fresh eggs/poached/fried/omelette available. Also sanitizer on every station for you to use before using equipment like the coffee machine.
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Date of stay: November 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stacey B, General Manager at Hilton London Canary Wharf
Responded Nov 22, 2021
Dear 782viviannem Thank you for choosing the Hilton London Canary Wharf Hotel. I was delighted to read that you had a good experience and that you enjoyed your stay with us. Thank you for your kind comments and high scores. I hope that we have the pleasure of welcoming you back soon.
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We have just returned from this hotel, spending four nights there. We were upgraded to a executive room on our arrival, which we were delighted with. The room was huge and in a quiet spot with separate shower cubicle. The room was kept spotlessly clean. It is the first time we have stayed on Canary Wharf so we were a bit dubious. However we had nothing to worry about, it is a good place to stay, with shops, restaurants and excellent transport links into London. We found all the staff pleasant and helpful. Our only gripe was that as Hilton Honour members (but not Diamond members) we weren't aware of all of the extras that came with our room. We therefore didn't use the executive lounge until the last night and missed out on the daily benefits from there. In fact each evening we paid for drinks in the ground floor bar, and also paid for a breakfast each day outside the hotel. We explained this to the receptionist on checking out. She promised that this would be rectified on our next visit. We will be back and hopefully this will be put right. Thank you for a good stay.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from StaceyB2392, Manager at Hilton London Canary Wharf
Responded Jan 10, 2020
Dear JPMTP Thank you for taking the time to share your comment; your feedback is very important to us. It was a pleasure to read that you enjoyed your stay and found your room to be clean, the team pleasant and helpful and that you liked the Canary Wharf location. I am sorry that you were not informed of your Hilton Honour Diamond benefits on arrival. I have shared your comments with the Front of House manager and she joins me in apologising for this shortfall in service you received. We look forward to welcoming you back soon.
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London Hilton Canary Wharf staff are extremely pleasant, ever helpful and with their great professionalism, I am sure that they will be able to cater to anyone's requirement(s).
Dear CeL L
If you are a guest at our hotel and have access to the Executive lounge, you are allowed one person (non-resident) to accompany you to the lounge.
Kind regards
Dear Cel L
We currently do not offer a full breakfast option. We offer hot beverages, snacks and soft drinks until 6pm. At 6pm the alcohol and canape service will commence until 8pm, the lounge then closes at 9pm.
Kind regards
Stacey
There are more places to choose from in the London area.
PRICE RANGE
$190 - $316 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton london canary wharf hotel london, hilton international london, london hilton, hilton canary wharf, canary hilton wharf
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs
NUMBER OF ROOMS
282
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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