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Full view
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Room & Suite (636)
Dining (149)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton London Canary Wharf
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#149 of 1,199 hotels in London
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.3
Travelers' Choice
GreenLeaders GreenPartner
Ideally situated in the vibrant area of Canary Wharf's world class shopping, bars, restaurants, financial hub and great transport links. The Canary Wharf Underground station, DLR, Uberboat by Thamesclipper and the exciting newly opened Elizabeth Line are a short walk away with direct connections to many major London attractions such as The O2 Arena in under 10 minutes, the iconic West End, London Eye, Big Ben, Westminster Abbey and Buckingham Palace in less than 20 minutes. If you are travelling for a convention, the ExCeL London is less than 20 minutes from the hotel. We are conveniently located as well to many outdoor areas such as Crossrail Place Roof Garden, Greenwich Park, the Olympic Park and Mudchute Park and Farm. When you’re not busy working or sightseeing, sip on a well-earned cocktail our TwoRuba Bar or make the most of the sauna, steam room or work out in the well-equipped fitness center. Stay in one of our spacious suites, perfect for families as we offer one of the largest family rooms in London with suitable accommodation up to 6 people (2 adults and 4 children). With our 24/7 underground secure car park, you can easily drive your family to for a weekend break. Pets are welcome.
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Property amenities
Paid private parking on-site
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Concierge
Parking garage
Wifi
Paid wifi
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Refrigerator
Electric kettle
Flatscreen TV
Hair dryer
Safe
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English
Location
Full view
99Great for walkers
Grade: 99 out of 100
125Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
Contact
South Quay, Marsh Wall, London E14 9SH England
Getting there
Canary WharfUnderground6 min
Canary WharfDLR6 min
Rental CarsSee rental cars from $25/day
4713Reviews72Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
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Most Recent
The location is convenient and the hotel is what you would expect from a Hilton. No massive surprises, what was surprising was the issues I had following my stay. I had 2 rooms for 1 night earlier this week and realised that the amounts charged to my card were different to the rates I had reserved at. When I called them about it, the lady I spoke to kept trying to insist that it was a different amount because it was the credit card hold, I kept trying to explain that I was talking about that, but that I was referring to the 2 charges for the rooms, not the hold amount but she didn't seem to understand, couldn't help at all, and apparently I couldn't speak to someone else because they are very busy. It's thoroughly depressing that a company as big as Hilton can't manage to clear up what should be a simple thing without me wanting to pull my hair out.…
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Stacey Boast, General Manager at Hilton London Canary Wharf
Responded 1 week ago
Dear elizabeth_sarah_t Thank you for taking the time to share with us your valuable comments following your recent stay at the Hilton London Canary Wharf hotel. Please accept my apologies for the shortfall in service standards you have experienced. I will personally contact you with regards to your review. Once again, I am sorry for any inconvenience caused.
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Hotel's Favorite
The welcome we received was absolutely lovely. This hotel is spot on with customer service. Every member of staff know what they have to do to make their guest feel welcome and appreciated. We were valued as a gold member and upgraded to the top floor. It was a shame the executive lounge was still closed but we understand the current situation. The breakfast was delicious and plentiful. Please can you thank George for us. He was absolutely amazing and so genuine and kind. Well done Hilton Canary Wharf for our wonderful stay :)
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Date of stay: August 2021Trip type: Traveled with family
1 Helpful vote
Helpful
Pricey, but very comfortable ! Complimentary pimms on arrival! Bed comfy, water in rooms, unlocked fridge, tesco next door if you want to fill it! Didn't try cinnamon bar, but looked nice! Would use again!
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Date of stay: June 2022Trip type: Traveled as a couple
Helpful
Response from Stacey B, General Manager at Hilton London Canary Wharf
Responded 3 weeks ago
Dear Carnut1980 Thank you for choosing the Hilton London Canary Wharf Hotel. I was delighted to read that you had a good experience and that you enjoyed your stay with us. Thank you for your kind comments and high scores. I hope that we have the pleasure of welcoming you back soon.
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Cooler King wrote a review May 2022
Poulton Le Fylde, United Kingdom230 contributions228 helpful votes
Well situated in the financial district. Wouldn't call it tourist central but you are a short walk from the DLR and the tube station which is only 3 stops from London Bridge, and this Hilton is cheaper than the one at London Bridge. Usual good Hilton standard and staff are great. Room (executive) was on the 13th floor with a good view (of high-rises but hey ho). Room was very well fitted out and clean / well maintained. Nothing in minibar but having a fridge was a useful addition. Not much around the hotel with respect to bars and restaurants although the hotel has both. Near Tesco and Subway was all I found very nearby. Despite being upgraded to an executive room, I couldnt access the executive lounge (as I can at London Bridge), perhaps if I get some credit in here they will let me in... LOL. The cellular signal was poor in the room on the two networks I use (02 and Vodafone), could be the area or the building material. But the hotel WiFi was excellent, good coverage and throughput. Tried the restaurant for breakfast. The restaurant is quite soulless - wouldn't want to spend too much time in there. And if the bar is the same prices as the Hilton at London Bridge, I'd only want to drink there if somebody else was paying, very expensive! Decent selection of hot and cold food but the scrambled eggs were from powder. But they had smoked salmon which the Hilton at London Bridge never have. Decent coffee machines that provide hot coffee (the Hilton London Bridge machines are always warm at best.). All in all I would stay here again on business and travel to London bridge if materially cheaper than the Hilton at London Bridge. If I was on a short break and could afford the difference I would stay at London Bridge, the location there is great. …
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Date of stay: May 2022Trip type: Traveled on business
2 Helpful votes
Helpful
Response from Stacey B, General Manager at Hilton London Canary Wharf
Responded 4 weeks ago
Dear 190yanb Many thanks for leaving a review following your recent stay at the hotel. I was pleased to read you enjoyed your stay and found the team to be great. The strength of the mobile network signal is unfortunately beyond our control and is in part due to the rapid development of the Canary Wharf area. From time to time the various network signals do drop out; we are liaising with the mobile network providers to find a solution to this problem. On your next stay with us, if you take a short walk to the other side of Canary Wharf over the bridge and through the glass building, you will find more restaurants and bars, and shopping area. If you go a little bit further where the new Canary Wharf crossrail (Elizabeth line) station is situated, there are even more restaurants and bars to explore. Our concierge team will be more than happy to give you more information. Once again, thank you for your feedback and we look forward to welcoming you back again.
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Fab hotel and fab location. We were going to a gig at the o2 and it was only 1 stop away on the tube. A lovely walk from the tube station going over the Thames on a small bridge and then you’re at the hotel. We felt very special as we got a complimentary glass of Prosecco on arrival and a complimentary room upgrade which was a lovely treat for our night away! Lots of bars and places to eat within walking distance. We just bar hopped our way around Canary Wharf during the day! Lovely staff and lovely hotel. Would deffo recommend if you’re in the area.
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Date of stay: May 2022Trip type: Traveled as a couple
Helpful
Response from Stacey B, General Manager at Hilton London Canary Wharf
Responded May 16, 2022
Dear Charemilyward We appreciate your kind feedback and we were happy to read that you found our hotel to be lovely and conveniently situated for attending events at the o2; also the shops and restaurants and bars in Canary Wharf, which are within easy walking distance. It was great to read that you found the team lovely and we appreciate your recommendation. We look forward to welcoming you back again in the near future.
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The Hilton staff were excellent as usual. We enjoyed our stay. The food was nice. We had had to stay a few extra nights due to an emergency and the staff helped with some good rates. I'm really impressed that the standards are still very high.
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Date of stay: April 2022Trip type: Traveled with family
Helpful
Response from Stacey B, General Manager at Hilton London Canary Wharf
Responded May 16, 2022
Dear elizabethIW8857OB Thank you for your lovely comments and for taking the time to share with us your feedback regarding your last stay. I was delighted to read that you had a good experience and that you found the service from the team to be excellent. We look forward to welcoming you back again soon.
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Stayed at this hotel many times. Arrived early morning after a very long flight, and whilst a room wasn’t immediately ready, James and his reception team were awesome. They promised to contact us as soon as a room was ready and they did. Breakfast was great, rooms were lovely, good aircon. A pity that they do not have separate showers and baths though. Very centrally located in Canary Wharf. And a bonus was that their trusted concierge was still there since my last visit prior to Covid.
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Date of stay: May 2022Trip type: Traveled on business
Location
Cleanliness
Service
1 Helpful vote
Helpful
Response from Stacey B, General Manager at Hilton London Canary Wharf
Responded May 16, 2022
Dear VonVintlo It is always great to read that our guests return regularly to the Hotel and that we are able to meet your expectations. I was happy to read that you have enjoyed all aspects of your stay with us and still find the team to be awesome, in particular James. I will certainly share your comments with the team. Thank you once again and we hope to welcome you back again soon.
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My husband and I have just returned from an excellent stay at the Hilton Canary Wharf. Upon arrival we were greeted by Nicola who was warm, welcoming and friendly. She made conversation about our day and seemed genuinely interested. We had gone to Mary Poppins that day and she was asking us about it and taking a real interest in what we had to say. She gave us a complimentary glass of Prosecco which was a lovely touch after a long days travel. Once we got into our room, Nicola made a courtesy call to ensure everything was okay with our room. She couldn’t be more welcoming and we were very grateful to her for her efforts. She is a real asset to the Hilton team. Our room was very spacious, modernly decorated and clean. We ordered room service and it arrived within 30 minutes, the food was very tasty and there was a good choice of food on the in room menu. Breakfast the next morning was also delicious. There was a wide range of cold and hot food. We were seated quickly and the staff were efficient at taking away plates which were finished with. Upon check out it was great to see an express check out box. Staff also waved us off whilst we were using such. Overall we had an excellent stay and would return next time we stay in London.…
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Date of stay: May 2022
Rooms
Location
Service
Helpful
Response from Stacey B, General Manager at Hilton London Canary Wharf
Responded May 16, 2022
Dear Lisa C We are delighted that you enjoyed your time with us at the hotel and it is particularly rewarding for us to receive such positive feedback. It will be a pleasure for me to share your comments with the entire team in particular with Nicola. Once again we thank you for your valuable feedback and we look forward to welcoming you back hopefully in not too distant future.
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This was our 4th or 5th visit and having always been mega-impressed we were looking forward to going back again. As always, every member of staff with whom we came into contact was unfailingly helpful and polite, and the breakfast was among the best we have had anywhere, ever. However, what let it down on this occasion was the housekeeping. On entering our room we found there was no bottled water, although I have since discovered that others were offered this at reception when they arrived. Sadly we were offered nothing. But back to the room, or more specifically the bathroom. No bath mat, no sanitary bags, both of which are essentials in my opinion. On the second day we discovered that although the waste bins in both the bathroom and bedroom had been emptied, the bin liners had not been replaced. Neither had the tea and coffee been replenished, so my husband was unable to have his early morning cup of Earl Grey tea, which is his preferred choice - and bizarrely, although one of the mugs had been cleaned or replaced, the other, and the teaspoon, were still dirty. These may be small things, but I expect more from a four star hotel. I may also add that when our friend checked into her room she found it had not been cleaned AT ALL, with the previous occupant's dirty sheets and towels still in situ. However, this was all swiftly rectified and apologies forthcoming. All in all, still one of my favourite places to stay in London, so I shall doubtless be back!…
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Date of stay: May 2022
Rooms
Cleanliness
Service
Helpful
Response from Stacey B, General Manager at Hilton London Canary Wharf
Responded May 16, 2022
Dear Linda K Thank you for your feedback which certainly helps us to monitor and improve our services. I regret that you did not find the service up to your expectations. I was very saddened to hear as a regular guest to our hotel of your experience during your stay with regards to the lack of cleanliness of your room as well as your friends’. I have today shared your feedback with the head housekeeper who joins me in apologising for the shortfall in standards you received concerning your room. With the point your raised about the water, we currently offer water on request. Once again, please accept my apologies, I was truly disappointed to know we did not provide you the service you deserve and expect from us. However, I am glad to read that we are still one of your favourite places to stay in London and we look forward to welcoming you back again on your next visit.
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My 2nd stay at the hotel with young kids and the staff are super welcoming and accomdoating. The area by the check in for children to colour and pick goodies from whilst adults check in is genius. Breakfast is really good with a great buffet variety. We had a double interconnecting room and the space was great.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Stacey B, General Manager at Hilton London Canary Wharf
Responded May 6, 2022
Thank you for choosing the Hilton London Canary Wharf Hotel once again. I was delighted to read that you and your family had another enjoyable stay especially the check-in area for children and the breakfast buffet. We appreciate your feedback and high scores and look forward to welcoming you and your family back again soon.
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PRICE RANGE
$189 - $331 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton london canary wharf hotel london, hilton international london, london hilton, hilton canary wharf, canary hilton wharf
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs
NUMBER OF ROOMS
282
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Claim Your Listing Frequently Asked Questions about Hilton London Canary Wharf
Which popular attractions are close to Hilton London Canary Wharf?
Nearby attractions include Canary Wharf (0.2 miles), Ice Rink Canary Wharf (0.3 miles), and Canary Wharf Tower (0.3 miles).
What are some of the property amenities at Hilton London Canary Wharf?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Hilton London Canary Wharf?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton London Canary Wharf?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton London Canary Wharf?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hilton London Canary Wharf?
Conveniently located restaurants include Moira Restaurant, Capeesh, and Goodman Canary Wharf.
Are there opportunities to exercise at Hilton London Canary Wharf?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Hilton London Canary Wharf?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton London Canary Wharf offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton London Canary Wharf?
Many travelers enjoy visiting Churchill War Rooms (4.7 miles), Tower of London (2.5 miles), and Houses of Parliament (4.5 miles).
Does Hilton London Canary Wharf have any great views?
Yes, guests often enjoy the harbor view available here.