I wouldn’t just be able to hear the people next door, I would be in the same room as them. Considering the "fun" they were having this may cause me some marital concern. Frankly I’d get more sleep if I was on a park bench outside. I have stayed in many budget hotels in London with supposedly good tripadvisor reviews, but this one was really nothing special. Small rooms. In need of decorating. Didn't feel particularly clean, I don't understand how anyone could give this a positive review
We stayed for 4 nights at this charming little hotel, and our stay was perfect. The location is great, the daily pastries and cookies delicious and plentiful, and the staff at the front desk couldn’t be nicer and more helpful, especially in light of the fact that I arrived in London with a broken foot. The value of this hotel can’t be beat.
Although a typical London guesthouse in terms of room size and in-house amenities the property is impeccably clean (seemed to have been recently refurbished in contemporary style). It is a very convenient base for those seeking proximity to Westbourne Grove or Hyde Park. The staff were super friendly. I also appreciated fresh pastries in the Reception available all day. I recommend this property and will definitely stay there again.
We arrived at this tall, six storey hotel to find it has no lift. We were assured at reception that this is clearly shown on their website. Really? I've just looked again and can't find any mention! We were offered a room on the very top floor but really didn't want to be traipsing up and down umpteen flights of steep stairs. We were then put into Room 10, which is clearly only intended for single occupancy. One person has to clamber across the bed to get in or out, there is only one cup on the tea tray and the shower room (although spotless) is pint-size. I took this up with the manager next morning and said I felt we were entitled to a discount. He agreed and promised to action. And promised. And promised. Nearly three weeks and several emails later, we're still waiting. Needless to say, won't be going back!…
FOUR REASONS YOU SHOULD STAY AT THIS HOTEL 1. The staff are pleasant, welcoming, helpful, and professional. 2. The hotel is spotlessly clean . . .it’s even got that “feel clean” feeling when you walk in the building, lobby, and room. 3.There’s plenty of hot water and croissants/rolls/muffins almost always available in the lobby, day or night, and the bed was really comfortable. The room had a safe, an iron/board, and soaps and shampoos . . . again, very clean; 4. Great location. Walking distance to both Bayswater and Notting Hill Gate tube stations, buses one block away . . . all around good location and a quiet street with park (private) across the street. FOUR THINGS YOU NEED TO LOOK OUT FOR 1. We stayed in Room 2 downstairs . . . this is ONLY about that room ‘cause we didn’t look at other ones. This was a very noisy place to stay. I’m a light sleeper and asked for a quiet room and, while there was virtually no noise from the neighborhood/street, there was an incredible amount from the hotel itself. NOT from other rooms, though . . . first, there was the almost constant whining/whirring of water pumps (I think) inside the walls and right outside the window. These would come on and off at random times throughout the night but were especially loud in the morning and, on a couple of occasions, became a loud grinding noise. Earplugs basically took care of the whining/whirring but didn’t come close to stopping it when it got “grinding,” which seemed to occur when everyone was up and around using the plumbing in the mornings. Additional note: room 2, turns out, is under the main hallway upstairs so we could sometimes hear people clomping around in the morning. 2. Room 2 was incredibly warm. No heat was on but there was no ventilation either ALTHOUGH there is actually a large window in the room. With the window wide open, the room would eventually cool off but there was no breeze because the window looked out on a kind-of-dirty vestibule of sorts. (Run-off drainage pipes, ladders stored there, etc.) The other problem is that, since there was no screen on this window, you wouldn’t want to leave it open too long because of bugs and, since it’s ground level and other windows/doors open onto the vestibule as well, it’s hard to feel safe with the window wide open. I asked various staff members, a few days in a row, for some sort of fan . . . never got one. There is a radiator in the room — not on yet for winter — which means they can warm the room when necessary but, as I said, no air conditioning/fan/ventilation. 3. The room was actually pretty spacious but be aware that the bathroom, with folding door, is just a couple of feet from the bed. The door closes, so you have privacy, but it’s not exactly “private,” if you catch my meaning. 4. One night, during our stay, the fire alarm kept going off. They would reset it but then it would go off again. The desk person said it was a faulty panel, which was obvious at this point — they did walk the building to make sure — and after a while, basically turned off the system. This was a bit disconcerting ‘cause if there actually WAS a fire, there would be no alarm. It went off two other times the next day but the staff person I spoke with said that it was probably steam from someone’s bathroom ‘cause that happens every once in a while. THREE IMPORTANT POSITIVE FINAL NOTES 1. When I complained about all the noise, on the second day, pre-grinding but post pump whining, the woman at the desk offered to move us upstairs. She said it was a slightly smaller room but would be away from some of those pumps. We were already pretty spread out in the room, and hadn’t heard the grinding noise yet, nor realized how warm the room was going to get at night, but they DID offer . . . I would definitely take them up on it next time or, at least, take a look at the other room. 2. A few days after we returned home, we did get an apology email from the manager about the fire alarm problems. There was a faulty panel and they got it fixed . . . nice to have the follow-up. 3. We would stay here again, assuming the rooms upstairs are far enough away from the pump noise and have windows you could leave open. (Again, very important, they did offer to move us.) The staff, the location, and the value are exceptional.…
Nice but VERY small rooms. Great location. Easy to walk to neighborhood sites. Friendly staff. Unfortunately fire alarm was malfunctioning in the night and staff seemed clueless on how to resolve. Make sure you double check your taxi arrangements. We were assured it had been done but it had not. Had we not checked we could have missed our flight.
Small hotel in a great location. Our room was very nice and was exceptionally clean which was a very positive surprise. Housekeeping and very friendly staff is an asset in this hotel. Highly recommended.
Had a very pleasant stay for 6 nights. The neighborhood is amazing, 5 minute walk to 3 underground stations, Kensington Gardens, shopping, restaurants. The room was cozy with a comfortable bed, nice linens and towels. Bathroom/room looked newly done, shower had good water pressure. Nespresso and electric kettle in room. Complinentary coffee, tea, and pastries available in the lobby all day. It was a great home base for our trip. Front desk people were nice.
We stayed for two nights in a "Delightful Double" and found our stay rather average. PROS: The staff is very welcoming and helpful; the interior of the inn is recently updated; and our room was very clean. Wifi worked great but this is an expectation in this day and age rather than a perk. Free coffee, tea and water provided in the lobby, as well as breakfast pastries. CONS: Walls are paper thin; one can easily hear conversations/TV from the next room as well as everyone walking up and down the considerable number of stairs. Had to use earplugs to sleep. Our room was very small; too small for two people with luggage. One has to get very creative finding space to even allow a path for walking from the bed to the bathroom. Bathroom sink was literally half size of normal; okay for brushing teeth but nothing beyond that. No shampoo provided. In-room safe was not functional. No lift, no A/C and window only opens several inches. We appreciate the historical aspect of this townhome inn but guests should be aware of its drawbacks structurally regarding space and noise. Great Notting Hill location. Near Hyde Park and several Underground stations.…
The staff of the hotel have been very friendly although a hick up during check in as the insisted in charging the credit card despite the fact that payment had been settled in advance. The hotel is located very convenient with several underground stations and pubs as well as restaurants in walking distance. Rooms are clean - but a bit small- so when travelling with more than a weekends worth of luggage you might find storage space an issue. Downside: we had a spell of warm weather- resulting in ever increasing temperatures in our room on the 3rd flor. Windows could only be opened a mere 10 cm this no cooling effect achieved. Bid sauna like. There is free coffee at the lobby - staff is helpful and attentive. Without that it would have been a 3 star rating.