Dorsett Shepherds Bush London
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58 Shepherds Bush Green, London W12 8QE England
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Room & Suite (416)
Dining (72)
About
#389 of 1,206 in London
Location
4.2
Cleanliness
4.7
Service
4.2
Value
4.1
GreenLeaders Gold level
In the heart of Shepherd's Bush in West London, Dorsett Shepherds Bush is close to Westfield Shopping Centre and the Olympia Exhibition Centre. The area boasts an excellent transport and communications network, served by four underground stations and rail, all within a 30-minute drive to Heathrow Airport.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Baggage storage
Concierge
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English
Location
Full view
94Great for walkers
Grade: 94 out of 100
154Restaurantswithin 0.3 miles
19Attractionswithin 0.3 miles
Contact
58 Shepherds Bush Green, London W12 8QE England
Getting there
Shepherd's Bush MarketUnderground3 min
Goldhawk RoadUnderground4 min
Rental CarsSee rental cars from $25/day
2145Reviews68Q+A100Room tips
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This is the second time I stayed here. Still a very nice and beautiful Hotel. Every one was very friendly. We LOVED our room! Great Size and the Bathroom was also great. It was also very quiet and very comfortable. One minus point though and I think I mentioned it also the last time.. please please please put a Toilet brush in the Toilets... :)
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Date of stay: April 2022
Value
Location
Service
Helpful
Response from Dorsett City London Team, Other at Dorsett Shepherds Bush London
Responded 3 weeks ago
Lovely to have you back here with us again ChrissyMirra and we are delighted to learn that once again, you have enjoyed your time here with us. Do come back soon. Warm regards GM of Dorsett Shepherds Bush
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+1
Luxurious and beautiful hotel, with extremely comfortable beds and very friendly staff. We really enjoyed our stay for our wedding anniversary, and the swan towels, petals and prosecco was a lovely touch. Deposit returned quickly, would definitely recommend for a stay
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Date of stay: May 2022Trip type: Traveled
Room Tip: No parking available but it's close to the circle line so easily reached by train
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Response from Dorsett City London Team, Other at Dorsett Shepherds Bush London
Responded 3 weeks ago
Thank you very much Tracey for staying with us and once again, congratulations on your wedding anniversary. We look forward to your next stay with us. Sincerely GM of Dorsett Shepherds Bush
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So where to begin! This was booked as a treat for our 8yr old grandson's birthday, we booked an executive room on the understanding that this gave us access to the executive lounge, so we had somewhere to sit with our grandson and have a drink and a game of cards in the evening whilst enjoying some snacks before going down to dinner. We checked in and very little information was given to us upon check in, I asked what floor the executive lounge was on and was told the 5th floor which we thought was handy as we staying on that floor, we were asked if we had stayed there before and informed the receptionist that this was our first time, we were given our keys and so we went through the doors to the lift only to be called back as this was not the lifts that would be taking us to our rooms, had the receptionist explained the building and the services available the next would of been made clear. We go into our room which was clean but tiered although there was a black stain on the duvet cover, housekeeping had very kindly made up the sofa bed for our grandson which was appreciated and we had 3 sets of towels and dressing gowns for us to use. After dropping our bags in the room we thought we'd go and have a quiet drink in the executive lounge after a very long day in London, so we walked round the entire 5th floor and couldn't see any signs for the lounge, the signage in the hotel is not the clearest, so we went back to the room and called reception on the phone in the living area as the handset next to our bed was not plugged in! After speaking with two different receptionists we discovered that the executive lounge and the spa area were not actually open! No mention of this when we booked or on the website and no offer of a discount whilst on the phone. Now feeling a bit fed up we though we'd go down to the bar area and order a drink and some supper only to be told that the hotel doesn't do food, or have any draught beers or spirits so my G&T was not available and my husband had to have bottled beer, they didn't have apple juice for my grandson either. We were told that we could get a meal in the Chinese restaurant next door, this would of been fine if we hadn't got our 8yr old grandson with us who like many of 8yr old children would of eaten chicken balls and chips but not authentic Chinese! Plan C we ordered Uber eat and ended up eating it on our grandsons bed as the sofa was his bed and ready for him to sleep in. His meal was delivered cold and at a different time due to us having to order from two different places, not the Saturday evening that we had planned. The housekeeping staff did kindly bring us some plates and cutlery and I couldn't fault them as nothing was to much of a problem for them,. Breakfast was very nice and plenty to choose from and the staff were very accommodating, the hotel overall was clean and nice. I did feel sorry for the staff on reception and in the bar as they must be getting lots of dissatisfied customers for things that are out of their control, but as a person that was a receptionist in a 4* hotel a few years ago I do feel that they could of avoided some of these issues by being more informative upon check in and sending guests an email advising that some of the facilities are not available and then we could of chosen a standard room rather than booking an executive room and not being able to access the lounge which was a reason to upgrade our room, or even of booked another hotel. Had we been aware that there was not a restaurant available we would of had our main meal somewhere else before arriving at the hotel and then we could of had snacks in the evening. This hotel in it current state to me is only good for a bed for the night, and we didn't want just that we wanted to give our grandson a nice experience and sadly this was not the experience that we wanted. If you're looking for a nice experience that book somewhere else but if you just want somewhere just to put your head down for the night and don't fancy the Premier Inn style accommodation that you will be happy here!…
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
Helpful
Response from Dorsett City London Team, Other at Dorsett Shepherds Bush London
Responded 3 weeks ago
Dear B3327KBcarolinea Thank you so much for choosing to stay with us and to celebrate your 8 years old grandson's birthday. We do sincerely apologies over the lack of information and available services which put a dent to your birthday plans for your grandson and also your 1st time stay experience with us. We do appreciate the detailed information provided which we will address with our team for further improvement and we will also look into the hotel's information to ensure accurate information is available for all our guests. We thank you too for the compliments for our service team in accommodating all your requests and whilst this trip undoubtedly did not really leave a lasting impression, we do hope that you will accord us another opportunity sometime in the near future for us to showcase our level of hospitality. We are at this point doing our utmost best to have all our facilities and services back to normal operations. We do hope to have your kind understanding in this matter and once again, your support is greatly appreciated. Sincerely GM of Dorsett Shepherds Bush
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We attended a concert at the Shepherds Bush Empire so was super pleased with the less than 30second walk! Comfortable double room with a huge bed! Slept well. Room was clean and loved the waterfall shower! Just be warned there is a £50 deposit when you check in which is then refunded when you leave on provision of course you leave the room intact. Took about 48hrs to come back into our account. Would have been nice to have known this prior to booking just as a warning at least. Bar/restaurant weren't open as the sign said April but to be honest there is plenty out and about to choose from when it comes to dinner and breakfast. Hotel staff were friendly and polite. Nearest parking is Westfield's and it's about a 10min walk from the hotel. Hotel do have a loading bay and will give you 10-20mins to unload luggage. Parking in Westfield's was £15 for 24hrs which I thought was reasonable.…
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Date of stay: March 2022Trip type: Traveled
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Response from Dorsett City London Team, Other at Dorsett Shepherds Bush London
Responded Mar 29, 2022
Dear Jackies It is lovely to hear from you and we thank you for your super detailed stay experience as shared here with us. We are happy to learn that overall you have had an enjoyable stay with us and we look forward to your next stay with us. Sincerely GM of Dorsett Shepherds Bush
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The below is a message i received from the hotel, unacceptably aggressive. i immediately cancelled and booked an alternative hotel. the message could have been worded so much better, but looking at the reviews its understandable they are paranoid about not being able to serve food or drinks due to COVID, ironically im sitting writing this in a restaurant where there appears to be no covid restrictions so why theyt cant serve breakfast seems illogical Please note that Dorsett Shepherds Bush is currently having NO breakfast facilities, NO Bar, NO Laundry Service on site. It will be a ROOM ONLY booking.
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Date of stay: February 2022Trip type: Traveled
Helpful
Response from Dorsett City London Team, Other at Dorsett Shepherds Bush London
Responded Feb 28, 2022
Dear Mat Thank you for sharing your viewpoints with us and we regret to hear that you have decided not to stay with us due to the non-availability of various services. We do agree that that choice of words are very important and will most certainly review the content with our relevant team. Due to the impact of Covid-19 and various factors, our manning have indeed been affected and rather than offering sub-standards services especially in the areas of F & B, we have decided to temporary discontinue services in these areas, of which, we are presently hoping to resume soonest possible. We do hope to have your understanding in this matter and once again, our regret not having the opportunity to be of service to you. Warm regars GM of Dorsett Shepherds Bush
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This was a great hotel to stay in and in a good location within easy reach of the main attractions we wanted to visit. The staff were very helpful during my stay. The only downside was that when I booked I had asked for our rooms to be either connected if possible or adjoining but seems this hadn’t been done prior to my arrival. The staff did their best to get two rooms close to each other and had rooms pretty much opposite. The rooms were of good size and included safe and iron/board which is pretty rare nowadays. One of the rooms had an issue with toilet and the hotel moved to another room without any fuss. There were amenities not available during our stay but I was aware of those before travel so could have cancelled if needed. Hotel was within walking distance of Westfield shopping centre and also a couple of tube stations and there was a bus running from outside that went along Oxford street to arrive at Piccadilly circus. Even with the minor issues I would still stay at this hotel again when travelling to London.…
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Date of stay: February 2022Trip type: Traveled
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Response from Dorsett City London Team, Other at Dorsett Shepherds Bush London
Responded Feb 23, 2022
Dear RunDMCuk Thank you so much for choosing to stay with us and we are happy to learn that you have enjoyed your overall stay with us. We thank you too for the compliments accorded to our team and that you were satisfied with most of the amenities/facilities provided. Please do accept our sincere apologies over the room issue experienced but we are glad that it was instantly resolved by our team. We look forward to your return stay soon. Sincerely GM of Dorsett Shepherds Bush
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Stayed here for 1 night last weekend, after the rugby at the Brentford ground and before lunch on Sunday at The River Cafe. Ideal location - tubes, black cabs + Ubers available easily. Quiet room, huge bed which was very comfy, regulated heating which was spot on temperature wise. Very clean en-suite + room. Would happily use again., £116.00 for a Saturday night. The staff were really helpful when i left my phone charger in the room and for a small fee they sent it first class and arrived 48hrs later. Great service - thank-you.
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Date of stay: January 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Dorsett Shepherds Bush Team, Other at Dorsett Shepherds Bush London
Responded Feb 3, 2022
Thank you for taking the time to share your feedback with us! We are very pleased that you found our rooms at Dorsett Shepherds Bush clean and quiet and that the beds were comfy. We hope you enjoyed the Rugby and your visit to the River Cafe. We look forward to welcoming you back soon! Warm Regards Dorsett Shepherds Bush Team
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RichandDaph_go_out wrote a review Jan 2022
Caversham, United Kingdom158 contributions40 helpful votes
We stayed due to being in Shepherds Bush for a gig. We couldn't fault the Dorsett at all. The facilities were of a very high standard. The room was quiet and spacious with an excellent ensuite. The staff friendly and helpful. Would definitely stay there again.
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Date of stay: January 2022Trip type: Traveled
Room Tip: The Green bar nearby is a good place for a drink.
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Helpful
Response from Dorsett Shepherds Bush Team, Other at Dorsett Shepherds Bush London
Responded Jan 23, 2022
Dear Richand It was a pleasure to be of service to you during your recent trip to the neighbourhood. We are delighted to learn that you have enjoyed your stay with us and that all our facilities and room comfort as well as our associates have met your expectations. Thank you so much for sharing and we look forward to your return stay soon. Sincerely GM of Dorsett Shepherds Bush
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We booked a hotel room here because it was near the local hospital where I was due to have a C-section on the Tuesday. As my twins were premature, I had to have two steroid injections and rather than travelling back and forth we booked the hotel. However, my babies had different plans and on the Monday night my waters broke. Spectacularly. So firstly, I am really really sorry that I ruined the mattress. Secondly, the review, you were all really friendly and supportive despite the fact that a metaphorical tsunami damaged your room. My husband returned and tried to clear up as best as he could and I know the receptionist was really lovely and tried to refund us for the second night but he was in a rush to get back to the newborn babies. The room (before we got there) was clean, comfortable and a good size. We had good customer service and the location was good for what we needed. Thank you and sorry again.…
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Date of stay: November 2021
Value
Service
Sleep Quality
Helpful
Response from Dorsett Shepherds Bush Team, Other at Dorsett Shepherds Bush London
Responded Jan 22, 2022
Dear KikoDinoGirl CONGRATULATIONS! We trust both mommy and babies are doing well. Thank you for staying with us and we do appreciate the compliments accorded to our team and of course the hotel's facilities. Worry not about the mattress, if there's anything, we will most certainly be in touch. Importantly, mother and babies are in the pink of health. We do look forward to your return stay soon. Sincerely GM of Dorsett Shepherds Bush
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Our greeting, Anarou was great, was brilliant but the gym is not cleansed everyday or at least 3 days we were there it was nt cleaned the bin full and dirty towels not COVID friendly. Neha who responded to my husbands complaint was not great. So poorly managed it’s actually a lovely hotel perfect location you have everything you need the lack of cleanliness of gym let it down and the response from staff was awful. Parking is not available even though it says it is, so parked at Westfield 5 mins walk
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Date of stay: January 2022Trip type: Traveled
Room Tip: Park at Westfield 15 per day
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Response from Dorsett Shepherds Bush Team, Other at Dorsett Shepherds Bush London
Responded Jan 4, 2022
Dear 37Opriyaa Thank you very much for staying with us and we regret to note that your stay was marred by the gym experience. We thank you for sharing your feedback and will look into the issue and ensure corrective measures are in place. As with the parking, there's actually limited parking bays in the hotel and our apologies on the inconvenience caused as well. Your feedback is important to us and we will work towards better service delivery. Sincerely GM of Dorsett Shepherds Bush
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PRICE RANGE
$133 - $212 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonHammersmith / Fulham
NUMBER OF ROOMS
317
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Claim Your Listing Frequently Asked Questions about Dorsett Shepherds Bush London
Which popular attractions are close to Dorsett Shepherds Bush London?
Nearby attractions include Adventox - Can you Escape (0.2 miles), Sherlock: The Official Live Game (0.2 miles), and Westfield London (0.3 miles).
What are some of the property amenities at Dorsett Shepherds Bush London?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Dorsett Shepherds Bush London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Dorsett Shepherds Bush London?
Conveniently located restaurants include Liz Cafe, Mr Falafel, and Tapas Revolution.
Are there opportunities to exercise at Dorsett Shepherds Bush London?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Dorsett Shepherds Bush London?
Yes, dry cleaning and laundry service are offered to guests.
Does Dorsett Shepherds Bush London offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Dorsett Shepherds Bush London?
Many travelers enjoy visiting Churchill War Rooms (4.1 miles), Houses of Parliament (4.3 miles), and Westminster Abbey (4.2 miles).
Does Dorsett Shepherds Bush London have any great views?
Yes, guests often enjoy the park view available here.
Is Dorsett Shepherds Bush London accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.