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Dorsett Shepherds Bush London

58 Shepherds Bush Green Shepherd's Bush, London W12 8QE England
Update from hotel: This property is temporarily closed until 07/01/2021.
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Traveler (1032)
Room & Suite (383)
Dining (69)


#399 of 1,170 hotels in London
GreenLeaders Gold level
In the heart of Shepherd's Bush in West London, Dorsett Shepherds Bush is close to Westfield Shopping Centre and the Olympia Exhibition Centre. The area boasts an excellent transport and communications network, served by four underground stations and rail, all within a 30-minute drive to Heathrow Airport.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Baggage storage
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
Good to know
Languages Spoken


Full view
93Great for walkers
Grade: 93 out of 100
148Restaurantswithin 0.3 miles
17Attractionswithin 0.3 miles
2125Reviews67Q+A100Room tips
Traveler rating
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  • 66
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Popular mentions
Nina H wrote a review May 2021
1 contribution
Rude and unreasonable staff. 100% wound not recommend. Our booking was made in error. I called the hotel 2 minutes after making our booking, to hopefully rectify the error. I was greeted with an incredibly rude reservations manager. She very unreasonable, would not consider refunding us and not helpful or understanding to our situation. When I told her we could no afford to lose our full amount paid and would they not consider allowing us to change the date. She felt the need to question me and said “if you can’t afford to lose this kind of money, why are you even travelling to London in the 1st place. We are a business not a charity and have to make revenue!!”
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Date of stay: May 2021Trip type: Traveled with family
Myawilkes wrote a review Dec 2020
London, United Kingdom5 contributions5 helpful votes
I’m currently a week into my stay and having such a great time (even under tier 4 restrictions). This is my second time at Dorsett - the hotel is gorgeous and very chic, great location with many boutique restaurants, Sainsbury’s just round the corner, there’s a Vue cinema nearby as well and of course, the Westfield shopping mall just a five minute walk away! The deluxe rooms are a good size and beds are comfy. Only mini downside is the small bathroom. Even with COVID restrictions, the hospitality has been exceptional. I specifically have to give a shout out to Will, Claudia and the manager at reception, who have all been very warm, friendly and extremely helpful. Kemi
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Date of stay: December 2020Trip type: Traveled solo
1 Helpful vote
Response from Dorsett Shepherds Bush Team, Other at Dorsett Shepherds Bush London
Responded Dec 24, 2020
Thank you for your amazing review! We are glad to hear you are enjoying your stay with us. Will and Claudia are thrilled to hear your feedback. Dorsett Shepherds Bush Team
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Mohamed R wrote a review Oct 2020
New York City, New York3 contributions7 helpful votes
The rooms are clean and tidy, location is great 2min walk to station and Westfield but only the 2 days room cleaning a week is only thing I disliked, also I would like to thank the gorgeous Hsing at the front desk for her desk She’s absolutely awesome and helpful I’d give the hotel more than 5 stars just for her kindness and help
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Date of stay: October 2020Trip type: Traveled as a couple
2 Helpful votes
Response from Makie Chu, General Manager at Dorsett Shepherds Bush London
Responded Dec 20, 2020
Thank you for such a thoughtful review and what an amazing feedback about Hsing! We do understand the current safety measures are different from what would be the norm, but they have put in place to allow the hotel to become a covid secure business. And protect both our guests and staff in these difficult times. However are front office team is always available to discuss each guest preferences and requirements and adapt our services to each situation. We do look forward to welcome you back in the future. Kind Regards,
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Annabel wrote a review Oct 2020
14 contributions10 helpful votes
I stayed here for 3 nights with my partner for my 21st birthday. On arrival we were greeted with a lovely reception lady all covid checks were done. However they overcharged me by £50 totalling £100 on the deposit (that you get refunded) which they were unable to refund back until the end of my stay which was a bit annoying. I did state in my booking that I’d be celebrating my 21st birthday during my stay and they gave me a little goody bag...I was thinking it would be a little bottle of Prosecco or something similar. However once getting the room and opening the ‘gift’ I was given 2 bottles of water, a Frosties bar and a out of date packet of crisps. I’m not sure if any one else would be happy with this ‘gift’ but I definitely wasn’t it was more of an insult. The room was lovely. The cleaners had put some balloons and a cake made of towels on the bed which was a nice gesture. Nice sized bed. Bathroom was on the small size couldn’t really move around in there when the door was open. Heating didn’t work very well. And my partner cut his foot on the nails that attached the carpet to the floor connecting to the bathroom on the last morning. And they had no toilet brush!!! Overall the stay was nice however some of the things I’ve mentioned is the reason for a low star rating.
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Date of stay: October 2020Trip type: Traveled as a couple
2 Helpful votes
sailing_ship wrote a review Sep 2020
Majorca, Spain86 contributions66 helpful votes
Booked for last minute on business trip. Room was small, dark and dingy, not clean (very worrying during covid 19), run down and basic. Rubbish old kettle with instant coffee, way below what is expected of a 4 * hotel. Wont be looking to stay here again anytime soon.
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Date of stay: September 2020Trip type: Traveled on business
4 Helpful votes
$120 - $240 (Based on Average Rates for a Standard Room)
United KingdomEnglandLondonHammersmith / Fulham
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Frequently Asked Questions about Dorsett Shepherds Bush London
Which popular attractions are close to Dorsett Shepherds Bush London?
Nearby attractions include Sherlock: The Official Live Game (0.2 miles), Adventox - Can you Escape (0.2 miles), and Westfield London (0.3 miles).
What are some of the property amenities at Dorsett Shepherds Bush London?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Dorsett Shepherds Bush London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Dorsett Shepherds Bush London?
Conveniently located restaurants include Liz Cafe, Mr Falafel, and Tapas Revolution.
Are there opportunities to exercise at Dorsett Shepherds Bush London?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Dorsett Shepherds Bush London?
Yes, dry cleaning and laundry service are offered to guests.
Does Dorsett Shepherds Bush London offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Dorsett Shepherds Bush London?
Many travelers enjoy visiting Churchill War Rooms (4.1 miles), Houses of Parliament (4.3 miles), and Westminster Abbey (4.2 miles).
Does Dorsett Shepherds Bush London have any great views?
Yes, guests often enjoy the park view available here.
Is Dorsett Shepherds Bush London accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.