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I've not even checked into this place yet but I can say that the reception staff I have spoken to three times so far is so unbelievably RUDE. I will never stay here again. I don't care if the hotel turns out to be AMAZING...More
Response from Eviivo, Guest Relations Manager at The Black LionResponded 1 week ago
We are very sorry to hear of your negative experience with our reception staff.
May I ask you to know more of the situation and see if I can help you personally?
Also I would like to address eventual staff issues accordingly.
The pub is beautiful and the bar staff were also lovely.
We had to pay before we arrived even though it stated payment would be taken at the hotel.
Our welcome was extremely cold, we were just pointed in the direction in our room. The...More
1 Thank piratepixie
Response from Brian M, Front Office Manager at The Black LionResponded November 28, 2017
Thank you once again for taking the time to get in contact with us in regards to you stay with us. We appreciate all feedback and as much as we would rather positive feedback over negative, it is this kind of feedback that...More
We arrived at around 3pm and was warmly greeted by amanda , had a nice chat , found all staff friendly and appoachable.
The actual pub ? , what can I say except breathtaking and quirky, brilliant.
Rooms are basic , but have everything you...More
Thank Karen N
Response from Brian M, Manager at The Black LionResponded September 22, 2017
Thanks for your great feedback.
We would love to have you back in our guesthouse.
I just checked out of this hotel and the hotel wasn't too bad but it defintly wasn't a three star more like a 2 . The bins in the bathroom were full of rubbish from the previous customer and the sink in the toilet was...More
Thank Naema B
Response from Brian M, Front Office Manager at The Black LionResponded August 18, 2017
We apologies for the inconvenience it caused you during your stay due to street noise.
We will provide you the best possible service in the future if you like to stay with us.
We value your feedback.
Couple of previous London visits. I've visited clients in Kilburn but stopped in other parts of London. Made sense this week to stop in Kilburn and have a few drinks. Booked the Black Lion as we always end up in there for last order.
Thank Darren W
Response from Brian M, Front Office Manager at The Black LionResponded July 28, 2017
Thank you so much for your kind words!. I hope we can welcome you back here again.
The Black Lion
$55 - $170 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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