Park Plaza London Riverbank
18 Albert Embankment, London SE1 7TJ England
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Room & Suite (826)
Dining (126)
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About
#341 of 3,039 hotels in London
Location
4.5
Cleanliness
4.3
Service
4.2
Value
4.0
Travelers' Choice
Culture vulture. Shopaholic. Sightseer. However you spend your free time, Park Plaza London Riverbank is your perfect launching pad to the very best London has to offer. Landmarks such as Big Ben, the London Eye, Westminster Abbey and Tate Modern are a stone's throw away, while Theatreland, chic boutiques and world-famous museums and galleries can be reached within minutes.
Effortlessly stylish, Park Plaza London Riverbank boasts 645 guestrooms including Executive Rooms and Suites with Bose CD/DVD player, plasma TV with surround sound and a pull-out sofa bed for the children. Many guestrooms and suites have stunning views of the River Thames and Westminster. The Family Getaway package includes accommodation, a children's gift bag, special menus, food and drink vouchers, and complimentary breakfast for the children.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Business Center with Internet Access
Conference facilities
Wifi
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Special diet menus
Banquet room
Meeting rooms
Photo copier / fax In business center
Steam room
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Kitchenette
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Electric kettle
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Great View
Languages Spoken
English, French, Spanish, Italian
Location
18 Albert Embankment, London SE1 7TJ England
Park Plaza London Riverbank
Getting there
Good for walkers
Grade: 85 out of 100
85
London City Airport
7.4 mi•
See all flights
Heathrow Airport
14.5 mi•
See all flights
Waterloo
18 min•Underground
Rental Cars
43 Restaurants
within 0.3 miles
5637Reviews71Q+A100Room tips
Reviews
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The hotel has very good location. Service is on another level. I have to pick up approach of Aradom who was very friendly and funny from our first touch. He helped us with every question and also told us how to plan our trip in the city. Every hotel should have guy like this.
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from CustomerService PPHE, Owner at Park Plaza London Riverbank
Responded today
Dear guest, thank you for sharing your review. We are so glad to hear you enjoyed your stay with us and liked our hotel and it's excellent location. We appreciate you pointing out the excellent service you received during your stay. We aim to offer the best service possible to our guests, and we are pleased that we exceeded your expectations. We look forward to your next stay. Kind Regards, Santa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Our 1st stay there. Despite of some small shortages – I would not reduce 20% of points in the 5-stage scale thus happy to give 5. Ready to stay there again. Location: a good location with a view and ca 10min walk to Westminster. Vauxhall Underground station is ca 5min walk (NB! Google maps gives bus no.77 the most comfortable way to reach the hotel but Underground is more comfortable according to my opinion). Some small shops nearby and also The Rose Pub that I really recommend. Personnel: professional and friendly. Obviously after C19 it takes a bit time to organize the working processes with the new stuff to the highest level. For example I asked an extra blanket and heater from the reception. The reception lady finally found a piece of paper to write it down but after 2 hours there was nothing so I called from the room. Then we got the heater but no blanket. Finally we got the blanket also. Also there was a kind of confusion with heating. We had 2 rooms and it worked in 1 room only. The FM-guy told the summer season started and it should not work there neither. In the lobby we were told that heating should work. Anyway – we got a heater and it helped. Breakfast: on the 1st floor (and also on the 12th floor’s executive lounge with a great view. I do not know why we were offered one breakfast there but we are grateful for that). Good selection, very tasty. Specially I would like to mention about bacon – it was tasty and juicy, not overcooked like in many cases. Also fruits were very tasty (so juicy and sweet plums were a real surprise!). Also a coffee was very good! Room: big (incl for morning exercises), clean, comfortable (incl for office work). Free&fast internet. Night-curtains (with remote closing-opening). A fridge for beverages. Bathroom: big, clean, well equipped. A basin’s sidetable – there was even more free place after my wife unpacked her cosmetics. A bath. Shower enclosure with a thermostatic mixer and surprisingly strong water pressure. Just a toilet brush was missing. Sleep: one of the most comfotable beds and pillows I have ever had in hotels. Specially I would like to say good about the pillow. Spa: a swimming pool with some sunbeds, steam sauna, Finnish sauna. Lockers for your belongings. One evening Finnish sauna was ca 90C, then next evening for some reason just 50-60C (seemed to be turned off but actually it was just at ca 19.00). Towels and drinking water available. Gym: a well-equipped hotel-gym. Some gym mats would be good to have also (probably removed due to C19). Drinking water and lockers available.…
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Date of stay: May 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
Response from CustomerService PPHE, Owner at Park Plaza London Riverbank
Responded May 13, 2022
Dear Imre-GustavVellamaa, thank you for your review. We are pleased you loved your stay, however, we are sorry for falling short in some aspects during your visit. Our Housekeeping team is willing to provide anything missing in the room as toilet brushes and amenities, so please feel free to contact them on your next visit and they will be more than happy to assist. Please rest assured we will share your feedback with our team to review it and take appropriate action. We do hope to welcome you back soon. Kind Regards, Irene
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The service at this hotel has really improved, in no small part due to Simone’s arrival to head up customer service. If you are booking then I very strongly recommend adding a river view to your package (no trains) and requesting a room away for the lifts. You should be ok with the river views although there are some quiet internal rooms too. Food is very nice at this hotel and the service is great - get in early for breakfast as there can be a queue (it’s a big hotel so I skipped it last time). Not a bad location at all and a walk across the bridge to most of the key sites in London if you’re here on a leisure trip. Room service choices are always god at this hotel if you’re there on business. Thanks to Simone and team for pulling the stops out for me - with such a huge hotel to take care of itis no mean feat to make the service personal.…
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Date of stay: November 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
My stay at Park plaza hotel during the IMO 33rd assembly was one of the best hotel I stayed in London. Special appreciation to Ms. Simone Strnad for her kindness and cooperation. Definitely I will come back.
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Date of stay: November 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from CustomerService PPHE, Owner at Park Plaza London Riverbank
Responded yesterday
Thank you for your nice feedback, Iben O, We are so happy to see you enjoyed your stay with us and that you experienced very friendly service from our staff, especially from Simone. We cannot wait to welcome you back! Kind regards, Eli
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our eight stay in this hotel and on the seven previous stays, our stay was faultless. I want to single out the young man called Anis who checked us in, and gave us a free room upgrade to a river view room. This was very much appreciated by myself and my girlfriend, and it made an already enjoyable stay all the more magical. Anis you are a credit to this hotel, and I hope that my feedback and appreciating can be passed on to Anis. I only wish I could remember all of the members of staff who we dealt with on our stay as they are a big credit to this hotel. The check in was fast and hassle free, and we were given two room cards for unlocking the room door, and also to activate the lift from the ground floor. On arriving in the room, it was immaculately clean EVERYWHERE. The bed sheets did not have a crease on them, and the room we got (on the 7th floor) had a shower cubicle and bath. The bathroom was beautifully fitted out and there was even some shower gels arranged on the sink area. The bed was I'm pretty sure a king size (definitely bigger than a double bed) it was very comfortable and had two pillows on each side. We had a large screen TV in our room (I would hazard a guess at least 50 inch). Beside each side of the bed (and just inside the room near the door) is as little control console which is used to control the temperature of the room, the air conditioning, the various light options, open/close the blinds. The curtains are very thick and keep out the light exceptionally well. We had a desk, chair, in our room and also a room safe. The room was cleaned numerous times on our 3 night stay, and towels, toiletries were replenished. At the end of our stay we checked out, and the concierge arranged to have our luggage looked after till later in the afternoon as our train home was not till 5:30. Me and my girlfriend want to say a big thank you to all the members of staff who we dealt with on our stay, they all are a big credit to this hotel. We look forward to staying here again in July 2024 on our next stay in London.…
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
We want to say a big thank you for your having us. We felt really good. The view wae fantastic, great location with beautiful surroundings, the hotel have put attention to small details, the staff is well trained, and not last the hotel is very clean. I will highly recommend it to my friends while visiting London. You made our Anniversary so Special.
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Super hotel with amazing services.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
+1
Celebrating my 25th stay in this hotel over the last few years! Simone and her team on the front desk never fail to make me smile when I arrive - they bend over backwards to help me with any personal or work related requirements. It’s great to be welcomed at the bar and restaurant each time and nearly always I get my favourite seat at breakfast! It’s the personal touch and the reason I continue to come back! Thank again to you all
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Date of stay: November 2023Trip type: Traveled on business
Room Tip: Use the online checkout to speed up your exit
Leave yourself a few extra minutes when planning to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Hotel is good. Rooms are large and comfy, staff are helpful and it's well located. Two main issues: - Food is expensive, so most people order food here from nearby establishments. - Bathroom needs a bit of a clean, there is a lot of limescale staining.
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Date of stay: November 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Thank you so much Anis. We were celebrating my fiancés 30th birthday and we were treated like royalty the second we arrived. All thanks to Anis! We had an amazing room upgrade. We couldn’t be more grateful. Really made our trip so special.
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
My daughter booked a stay here for me and my wife for my 60th birthday, she booked a superior king size room for us. We arrived a bit early to check in as we were going to the theatre, the reception told us the room wasn't ready, but allocated a room with a river view for when we returned later, upon our return we were handed our room key, went to our room and let ourselves in, imagine our surprise when someone else was in our room, they'd given our room to someone else. Back to reception to sort it out, they gave us another room, not the king size we booked, instead we got a twin, with no view, to add insult to injury, the room hadn't been cleaned properly, crumbs on the tv shelf, bits of whatever on the floor etc, and to cap it off - the previous occupants dirty glass complete with lemon slices and an empty cola bottle on the floor, again back to reception, after raising the issue, the receptionist disappeared into the back office for what seemed like an age, eventually returning to inform me housekeeping would come and clean the room, I returned to the room where the housekeeping were cleaning the room, the cleaner had the most awful personal hygiene, the overpowering smell of body odour.... seriously? How can you put staff with personal hygiene issues in a customer facing role? That done, we settled into our single beds, and then it began... our room backed onto the lift shaft, imagine a shopping trolley with a wonky wheel... D.D.D.D.D.D.D.D.D. as the lift went up and down, ALL NIGHT LONG. An awful night of hardly any sleep. This wasn't a great experience, the only saving grace was the breakfast was fine. Sorry Park Plaza Riverbank, you were a big let down. I feel very sorry for my daughter having booked this for a special occasion, and we didn't get what she expected. …
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from CustomerService PPHE, Owner at Park Plaza London Riverbank
Responded 5 days ago
Dear Dave , Thank you for taking the time to share your review. We regret to learn that we could not provide you with a positive guest experience on this occasion. Please accept our sincere apologies for the maintenance and service issues encountered. This is certainly not the impression we wish to leave with our guests and we will ensure that your comments are shared with the management team. We do hope to welcome you back to have a new opportunity to exceed your expectations. Kind Regards, Solari
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the London area.
PRICE RANGE
$161 - $312 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
plaza on the river - club and residence hotel london
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
90
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Claim Your ListingPARK PLAZA LONDON RIVERBANK - Updated 2023 Prices & Hotel Reviews (England)
Frequently Asked Questions about Park Plaza London Riverbank
Which popular attractions are close to Park Plaza London Riverbank?
Nearby attractions include Tate Britain (0.3 miles), Newport Street Gallery (0.2 miles), and Lambeth Palace (0.2 miles).
What are some of the property amenities at Park Plaza London Riverbank?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Park Plaza London Riverbank?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Park Plaza London Riverbank?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Park Plaza London Riverbank?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Park Plaza London Riverbank?
Conveniently located restaurants include STK Steakhouse Westminster, Riverside Cafe Lambeth Pier, and Chino Latino.
Are there opportunities to exercise at Park Plaza London Riverbank?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Park Plaza London Riverbank?
Yes, dry cleaning and laundry service are offered to guests.
Does Park Plaza London Riverbank offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Park Plaza London Riverbank?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to Park Plaza London Riverbank?
Many travelers enjoy visiting Houses of Parliament (0.6 miles), Churchill War Rooms (0.8 miles), and Tower of London (2.3 miles).