With great pleasure, we found the personal breakfast very prompt and kind, very professional, which made us have a very beautiful morning. As a result of Mr. Stefan's recommendations, we had breakfast admiring the Thames, which was a unique experience that we will remember with great fondness. Mrs. Sabrina with great professionalism guided us among the dishes, helping us to choose according to our culinary preferences. So that simple breakfast has become an unforgettable experience for which we thank Mrs. Sabrina and Mr. Stefan. Congratulations on the professionalism and attention with which they treat clients.
Our 1st stay there. Despite of some small shortages – I would not reduce 20% of points in the 5-stage scale thus happy to give 5. Ready to stay there again. Location: a good location with a view and ca 10min walk to Westminster. Vauxhall Underground station is ca 5min walk (NB! Google maps gives bus no.77 the most comfortable way to reach the hotel but Underground is more comfortable according to my opinion). Some small shops nearby and also The Rose Pub that I really recommend. Personnel: professional and friendly. Obviously after C19 it takes a bit time to organize the working processes with the new stuff to the highest level. For example I asked an extra blanket and heater from the reception. The reception lady finally found a piece of paper to write it down but after 2 hours there was nothing so I called from the room. Then we got the heater but no blanket. Finally we got the blanket also. Also there was a kind of confusion with heating. We had 2 rooms and it worked in 1 room only. The FM-guy told the summer season started and it should not work there neither. In the lobby we were told that heating should work. Anyway – we got a heater and it helped. Breakfast: on the 1st floor (and also on the 12th floor’s executive lounge with a great view. I do not know why we were offered one breakfast there but we are grateful for that). Good selection, very tasty. Specially I would like to mention about bacon – it was tasty and juicy, not overcooked like in many cases. Also fruits were very tasty (so juicy and sweet plums were a real surprise!). Also a coffee was very good! Room: big (incl for morning exercises), clean, comfortable (incl for office work). Free&fast internet. Night-curtains (with remote closing-opening). A fridge for beverages. Bathroom: big, clean, well equipped. A basin’s sidetable – there was even more free place after my wife unpacked her cosmetics. A bath. Shower enclosure with a thermostatic mixer and surprisingly strong water pressure. Just a toilet brush was missing. Sleep: one of the most comfotable beds and pillows I have ever had in hotels. Specially I would like to say good about the pillow. Spa: a swimming pool with some sunbeds, steam sauna, Finnish sauna. Lockers for your belongings. One evening Finnish sauna was ca 90C, then next evening for some reason just 50-60C (seemed to be turned off but actually it was just at ca 19.00). Towels and drinking water available. Gym: a well-equipped hotel-gym. Some gym mats would be good to have also (probably removed due to C19). Drinking water and lockers available.…
Generally a disappointing experience, an attempt to recover was made by the staff but numerous things could be a lot better, especially for the cost. Cleanliness and maintenance of the rooms and furnishings, rooms looked tired and not everything worked as it should. We were not provided any welcome information so I had to call the front desk on several occasions which took forever to answer, on one occasion I had to go down to reception, then wait 10 mins to be seen, just to organise our breakfast delivery to our room.
Nice experience, location is perfect. Room is good but it should be better if the window was opened.meals were delicious and but I would prefer Kettle and a bottle of water in my room.conference management was also good and well organised.
Arrived earlier than expected a lovely lady checked us in and advised us that we could leave our luggage with the considerate as we had plans at 1500. Nice simple process and off we went. Beautiful hotel very up to date comfortable beds. No hairdryer. And no spoons for tea/coffee however a call to housekeeping gave us a quick response and 10 mins later items arrived. Breakfast - lovely lad a the restaurant gave us some excellent advise. Breakfast excellent however after 1030 do not seem to replenish much which then the hot stuff is lukewarm. Checking out online brilliant as it was very busy in reception. This hotel is nicely placed on the Thames as little further out then a quick stroll to the west end but any bus 77 or 344 will only take 10 mins to Waterloo. Or it was only £10 in a black taxi. Wish we had more time there. Thanks staff.…
Views not as expected, check in not good, broken bathroom door, awful pillows, requested room gave service twice was ignored. Ordered taxi for a Fortnum and a Mason neither staff said there wear more than 1, taken to wrong one ! Rest of building lovely
3 night stay at Park Plaza Riverbank with 3 kids. Studio room not made for 4 people at arrival late in the evening. Bad view. Not recognized as Radisson Elite member, no benefits and no upgrade. Small worn pillows, hard mattress. Impersonal lobby area with very few seating areas.
What an utter disappointment!! Absolutely filthy. Despite requesting on 5 occasions that the room floor be cleaned, this was totally disregarded. A particular staff member, whom I approached on 3 occasions about the filthiness, was totally disinterested and did not even ask for my room number. Do not waste your money!
We asked for maintenence 2 seperate days, we were gone for those whole days but no one came and cleaned our room or changed towels. On those two occasions we left the hotel around 1 pm and returned after midnight but no one touched our room. I think thats very poor for a 4star hotel charging 900€ for three nights.0
Great hotel lovely room great location to get around London will stay again views over the river were great and very close to the under ground and a great little pub near by which selt great beer and good food
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