Stayed for a pre-Christmas break without the kids. The hotel is stunning, the staff are attentive and couldn’t be more helpful. The rooms are beautiful, clean, spacious and comfortable. Breakfast was tasty, and we’ll presented. The bar was well stocked although a little pricey, but with a great atmosphere and ambiance. It’s in a fab location to explore London in any way you want to. We will definitely be staying here again.
On 17 October 2021 we booked a City King room at the Apex City of London Hotel for 2 nights because we are attending a wedding 4 minutes walk away. On 1 March 2022 we got a message to say we have been moved to the Apex Temple Court that is 32 minute walk from the Wedding venue. No chance of staying at the Apex City of London - but they are happy for us to cancel if it is inconvenient. Disgraceful way to run a business and I see that they have done this to many others previously. I will avoid Apex hotels in the future, having cancelled the stay and learned a sad lesson.
Extremely poor service. No housekeeping or room service for 4 days. Restaurant and bar closed at 10.30-11. Complained and only received a free drink. We weren’t even told about housekeeping not being available when we came back after day 1 and questioned why our room wasn’t serviced. Expected so much more. Very disappointing.
I arrived at the Apex City yesterday evening to be very dismissively informed that the hotel had been "fully taken over" by a large group and that my booking had been moved to a hotel a 10 minutes taxi journey away. No apology, no attempt to inform me beforehand, and no appreciation on the part of the hotel that I simply didn't have time to get a taxi to a different hotel, change and get back again and still make my dinner appointment. Apex definitely managed to put a downer on my evening, and seemed to be completely incapable of understanding or caring that I had deliberately booked a hotel in the part of London I actually wanted to stay in. In any hospitality business things can go wrong, the acid test is how the establishment responds - Apex simply didn't care.
Reasonable priced hotel in London. Stayed here a number of times before although this stay was disappointing due to lack of maintenance to the room. The room was compact and only provided a view of a wall.
This hotel is a great location to access the tower of london, tower bridge, westminster etc. Located in a nice quiet street it is elegant, amazingly clean and the staff all welcoming and friendly. Felt safe in relation to Covid, we were able to keep ourselves distanced as we saw fit to from others.
The hotel was great value for money & located in a great location. Would have liked the TV to be a smart TV but it does not matter when you are out & about. Would definitely recommend to friends and family!
Hotel looks beautiful. Rooms on lower level not much to see and the rooms are nice and clean. Breakfast should be free £135 is alot for a night. Not really value for money. Nice bar and restaurant. Food is nice too
The hotel was easy to find. Reception is signposted well. Staff are polite, friendly and non judgemental. Hotel is clean and beds are very comfortable, particularly impressed with the pillows. Complimentary tea and coffee is a nice touch. The small fridge in the room was also a great addition. Overall a lovely hotel for a great price. Will be back 😀
I stayed in the hotel prior to the pandemic and am delighted to say the experience again was excellent. Staff were welcoming efficient and nothing too much trouble. Restaurant staff were professional and when we arrived too late for food helped us to find somewhere locally to eat. My only suggestion and it is very minor is that there is more milk in the room, but to be fair I could have just asked for more. Would definitely recommend and will stay again when next in London. Thank you