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I stay at the Aspen Suites in Paddington with my wife and young childrens in January which is very very cold in London with much snow.
The Aspen is superb - is very warm, very much space and very nice peoples on receptions and manager,...More
Thank Francoise P
Response from AspenHydePark, Guest Relations Manager at Aspen Suites Hyde ParkResponded February 12, 2013
Thank you very much for posting such a positive review.
We are very glad that you have enjoyed your stay & that you are happy with our services.
It will always be a pleasure to have guests such as nice as you here...More
We stayed in a one bedroom suite in October 2012. Being autumn, the outdoor temperature was between 8 to 11 degrees C. We were surprised to findout that the hotel central heating was not working. When we asked the staff at the reception, he said...More
Response from AspenHydePark, Guest Relations Manager at Aspen Suites Hyde ParkResponded November 3, 2012
Thank you for leaving a comment. The heating system runs automatically on set hours, however we are taking notes of your comment and will try to improve according to guest requests. Due to
customer feedback we have removed washing facilities, as stated on our website.
I made a booking over the counter for 1 double room and 1 family room. Later on via the internet found the price to be markedly different by at least 40%. I called in the day after to cancel the booking. I then I made...More
Response from AspenHydePark, Guest Relations Manager at Aspen Suites Hyde ParkResponded November 9, 2012
Dear guest, this was a unique situation as we often have special offers for bookings made in person. Our new staff are currently being trained on bookings and cancellations. We apologise for the lack of satisfactory customer service which is very unusual for the hotel.
These apartments are very well located between Paddington station and Hyde Park with many dining options around the corner. The tariff was reasonable for a London apartment. The foreign staff were polite, but not overly friendly. The apartment was reasonable in size for a couple....More
Response from AspenHydePark, Guest Relations Manager at Aspen Suites Hyde ParkResponded November 26, 2012
Thank you for sharing a comment ontrip advisor. Our website has updated information about facilities which do not include washing machines however there are laundry facilities within walking distance. Thank you for your comments and we look forward to welcoming you back.
We checked into this hotel after a long flight from LA and checked out an hour later. The rooms are pretty awful. We had the "triple" suite that was run-down, looked like it hadn't been remodeled since the 70's, had no bathtub and overall just...More
Management response:Responded June 25, 2012
Thank you for your comments.
We are located in listed buildings (dated to the 1830s) it is an old Victroian building and a few of our rooms are small but adequate for purpose. We also have one and two bedroom suites lounge and kitchen areas...More
$139 - $227 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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