Marble Arch - Gloucester Place Hotel
55 Gloucester Place Marble Arch, London W1U 8JQ England
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Avg. $134 /night, 3/20 - 3/21
$213
per night
$149
per night
$85
per night
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About
#792 of 1,160 hotels in London
Location
4.4
Rooms
3.3
Value
3.7
Cleanliness
3.7
Service
3.8
Sleep Quality
3.6
The Marble Arch - Gloucester Place Hotel is a Georgian Bed and Breakfast hotel in Central London. English Heritage has Listed the building as it was once occupied by members of the French Royal Family who had fled the French Revolution of 1789. The hotel offers a variety of en-suite rooms with private facilities and Discounted Basic rooms with shared facilities to cater for all budgets. All rooms have free Wireless internet, Portable Air conditioner Units, tea/Coffee & Biscuits. Situated in an ideal location in Marble Arch; close to London’s most famous sites such as Oxford Street, Hyde Park, Piccadilly Circus, London West End Theatres. It is a perfect venue for business and leisure. The hotel is also located next to the main Airport Bus stop and several underground stations serving all of London’s major destinations, and within easy reach of St Pancras Eurostar station. Also just a short walk from Madame Tussauds, Regents & Hyde Park and the shops of Oxford Street. The hotel is a Georgian listed building. There is no lift. However, staff will be happy to carry your luggage to your room on request. Alternatively we can try and book you a room on a lower floor if requested well in advance at the time of booking. Discounted NCP Parking is Available next to the hotel. The hotel offers good value central London accommodation with clean, tidy and cozy rooms in a relaxed and welcoming atmosphere with many modern comforts needed to make your stay enjoyable.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Restaurant
Tennis court
Shuttle bus service
Concierge
Non-smoking hotel
Room features
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quaint
Location
55 Gloucester Place Marble Arch, London W1U 8JQ England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
London City Airport
9.1 mi•
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Heathrow Airport
13.3 mi•
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Baker St
4 min•Underground
Rental Cars
207 Restaurants
within 0.3 miles
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Detailed Reviews
My wife and I stayed there for three nights in the beginning of December 2012.
We got a cosy and warm room, the staff was very friendly and helpful, and the hotel is close to nearly everything in London. Buses run in the street outside, and you are conveniently close to the Tube.
No lift, but as long as the staff lends a hand in getting the luggage up the stairs, it does not matter.
Very little noise, so we had good nights sleep!
We got a cosy and warm room, the staff was very friendly and helpful, and the hotel is close to nearly everything in London. Buses run in the street outside, and you are conveniently close to the Tube.
No lift, but as long as the staff lends a hand in getting the luggage up the stairs, it does not matter.
Very little noise, so we had good nights sleep!
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Date of stay: December 2012Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Friendly staff takes care of you as well as the hotel.
Triple ensuite had adequate space for the two of us and our things.
The room was kept clean and in working order.
Breakfast was good, quick and eggs made to order each day.
Great location, close to tube and bus pick up, makes it a fine place to get up and go sightseeing and shopping.
If you're looking for a reasonable, good home base
in Marble Arch area this is the place to stay.
Triple ensuite had adequate space for the two of us and our things.
The room was kept clean and in working order.
Breakfast was good, quick and eggs made to order each day.
Great location, close to tube and bus pick up, makes it a fine place to get up and go sightseeing and shopping.
If you're looking for a reasonable, good home base
in Marble Arch area this is the place to stay.
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Date of stay: April 2011Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Let me be honest. I was not expecting a first class hotel or bed and breakfast for the ÂŁ109 (with tax and including a continental breakfast) for a room with a double bed, a tv, kettle, ten and coffee and an ensuite shower room with toilet. The room was adequate, was air conditioned with a portable air conditioning unit and was very quiet at night. I cannot fault at all the friendly employees who we met and they were kind, smiled and were happy to be of service. I have rated my review as average because what this hotel offers is really very basic for this type of accommodations. A simple, down to earth B & B in the heart of London, convenient to the US Embassy, Bond street, Marble Arch and Oxford street.
Would we stay there again? Yes, most certainly. Do I have any suggestions to the management? Yes…Try to spruce up the décor of the room, the blistering and peeling paint, the damaged shower tray and shower control valve that is defective. Thank you.
Would we stay there again? Yes, most certainly. Do I have any suggestions to the management? Yes…Try to spruce up the décor of the room, the blistering and peeling paint, the damaged shower tray and shower control valve that is defective. Thank you.
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Date of stay: August 2013Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We needed 2 nights in London at short notice and ended up booking this hotel through hotels.com, Its been given a 3 star rating but how that has happened is beyond me. From the front the "hotel" looks like many others in the street but once through the entrance way it goes seriously down hill. We were put in a basement room, not in the hotel itself at number 55 but taken next door to number 53 where there is nothing except rooms. To get breakfast you would have to go outside and back into number 55!
The room was quite large but dark and very tacky. There are bars on the windows and a room full of mismatched furniture which has probably been given away by the local homeless centre! There was a very tired dirty looking sofa a cheap nasty set of drawers and it was so bad that we went to a few nearby hotels and ended up booking in next door at a 4 star guest house which was very nice. The Gloucester Place hotel was very expensive at ÂŁ250 for two nights for something that felt like very low grade student accommodation. So this ended up as an expensive try as we had to pay another ÂŁ165 per night but at least that one was worth the money.
The people at reception were pleasant and helpful and concerned when we said we wanted to check out but that didn't make up for a room that we just would not sleep in.
The room was quite large but dark and very tacky. There are bars on the windows and a room full of mismatched furniture which has probably been given away by the local homeless centre! There was a very tired dirty looking sofa a cheap nasty set of drawers and it was so bad that we went to a few nearby hotels and ended up booking in next door at a 4 star guest house which was very nice. The Gloucester Place hotel was very expensive at ÂŁ250 for two nights for something that felt like very low grade student accommodation. So this ended up as an expensive try as we had to pay another ÂŁ165 per night but at least that one was worth the money.
The people at reception were pleasant and helpful and concerned when we said we wanted to check out but that didn't make up for a room that we just would not sleep in.
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Date of stay: October 2013Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Room Tip:Â the only way to help other travellers get a good room is to say DONT go to this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am a very experienced European and US business traveler in my sales role for my company. Never before in my 20+ years of travel have I experienced something like this. My family, with 2 college aged daughters, stayed at this location for 7 nights in mid December of 2011. We had a En-suite room which was clean, but mediocre in terms of amenities (such as no safe) and decor. The breakfast was very acceptable for a European breakfast and the kitchen staff were extremely friendly and helpful. My general experience was a decent one, up to the point when there was a total breach in security. We came back to our room one night, to find the door Unlocked and OPEN.
Since all the rooms are basically right on the main street with no front desk, this is a huge problem. After the sickening feeling in my stomach and the panic to see if anything was stolen (since there is no safe, all our passports, money, cameras were all accessible in the wardrobe closet provided) I went to the front desk. As I mentioned, this desk is tucked away in the basement so that a real human does not greet individuals coming in and out of the front access doors to the street.
The night attendant told me that "this happens from time to time" and he was sorry that this had happened to us. Since my door had one of those self closing door hinges on it, I imagine this had happened numerous times and this was at least an attempt for this to solve their staff problems. Unfortunately the place is older and the mechanism just doesn't work. As you would expect, in later conversations with management, in full "CYA" mode, he told me that this never happens, was a one-off situation that has now been corrected with the staff and furthermore won't happen again. He also mentioned that I should feel secure in the knowledge that if my room had been ransacked, the next day that I would be spending at the police station sorting out the situation, would go smoother because, the authorities would at least have a picture of the masked thieves taking my property from the hotel's CCTV system. He didn't mention if the photo of the unidentifiable robbers helps you yet the following day, while at your embassy trying to get your families passports replaced. We were frightened by the situation and checked out the very next morning!
The on-site Gloucester Place check-in staff deferred any questions or help with this unacceptable situation, to management, which is not at this hotel. I left my email and mobile phone number and asked that the management call me while I was still in London. AFTER 2 WEEKS, we were home from our holiday and still no one had voluntarily called or wrote. Finally after 3 nagging emails to the front desk, the management finally got back to me, saying they were sorry, told me that the staffs actions were unacceptable, extremely regretful and embarrassing. They offered a discount voucher for 1/3, of one day's room rate for my next stay. Keeping in mind I don't travel to London, this is worthless. Additionally, I left after being scared on my first stay, why would I come back here again? I suggested a refund of several days of my stay with them and found out quickly that this place is all about bottom line money and not guest service, safety, security, or respect.
Since all the rooms are basically right on the main street with no front desk, this is a huge problem. After the sickening feeling in my stomach and the panic to see if anything was stolen (since there is no safe, all our passports, money, cameras were all accessible in the wardrobe closet provided) I went to the front desk. As I mentioned, this desk is tucked away in the basement so that a real human does not greet individuals coming in and out of the front access doors to the street.
The night attendant told me that "this happens from time to time" and he was sorry that this had happened to us. Since my door had one of those self closing door hinges on it, I imagine this had happened numerous times and this was at least an attempt for this to solve their staff problems. Unfortunately the place is older and the mechanism just doesn't work. As you would expect, in later conversations with management, in full "CYA" mode, he told me that this never happens, was a one-off situation that has now been corrected with the staff and furthermore won't happen again. He also mentioned that I should feel secure in the knowledge that if my room had been ransacked, the next day that I would be spending at the police station sorting out the situation, would go smoother because, the authorities would at least have a picture of the masked thieves taking my property from the hotel's CCTV system. He didn't mention if the photo of the unidentifiable robbers helps you yet the following day, while at your embassy trying to get your families passports replaced. We were frightened by the situation and checked out the very next morning!
The on-site Gloucester Place check-in staff deferred any questions or help with this unacceptable situation, to management, which is not at this hotel. I left my email and mobile phone number and asked that the management call me while I was still in London. AFTER 2 WEEKS, we were home from our holiday and still no one had voluntarily called or wrote. Finally after 3 nagging emails to the front desk, the management finally got back to me, saying they were sorry, told me that the staffs actions were unacceptable, extremely regretful and embarrassing. They offered a discount voucher for 1/3, of one day's room rate for my next stay. Keeping in mind I don't travel to London, this is worthless. Additionally, I left after being scared on my first stay, why would I come back here again? I suggested a refund of several days of my stay with them and found out quickly that this place is all about bottom line money and not guest service, safety, security, or respect.
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Date of stay: December 2011Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I booked this based on a recommendation from a colleague for the night following our Christmas Party. I should have gone home!
I had booked a double room with single occupancy. B & B ÂŁ90. The reception is in the basement, my room was on the 4th floor. There is no lift. Whilst the staff are really helpful this is certainly no place to stay if you are not mobile.
Not all rooms are en-suite. Thankfully mine was but I had to run around in the shower to get wet. Bed was soft and lumpy. Towels were small and thin, which to be honest was not really a problem because I was far from wet in the first instance given the shower.
There is tea and coffee, kettle etc. The room was very hot but I guess I prefer a cooler room anyway so the room temperature may be acceptable to others.
The price is completely variable....a colleague gooked two days before I did, but at least six weeks in advance and got a far better price than I. When questioned the reason provided was becasue he booked earlier than me. Two days. Crazy.
I had booked a double room with single occupancy. B & B ÂŁ90. The reception is in the basement, my room was on the 4th floor. There is no lift. Whilst the staff are really helpful this is certainly no place to stay if you are not mobile.
Not all rooms are en-suite. Thankfully mine was but I had to run around in the shower to get wet. Bed was soft and lumpy. Towels were small and thin, which to be honest was not really a problem because I was far from wet in the first instance given the shower.
There is tea and coffee, kettle etc. The room was very hot but I guess I prefer a cooler room anyway so the room temperature may be acceptable to others.
The price is completely variable....a colleague gooked two days before I did, but at least six weeks in advance and got a far better price than I. When questioned the reason provided was becasue he booked earlier than me. Two days. Crazy.
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Date of stay: December 2012Trip type: Traveled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Make sure you ask for an en-suite room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First some positive experiences; the location of the hotel was pretty good, close both to Oxford Street as well as Baker Street. And there was enough space in the room to host the four of us.
Our room was on the first floor, windows facing the street and it ment it was really noisy there. You woke up several time a night simply due to the noise from the street. Also the overall athmosphere in the room was fairly poor. The breakfast served was ok but it was really hot in the breakfast room and there wasn't always enough room for all hotel guests even though this is a small hotel.
Our room was on the first floor, windows facing the street and it ment it was really noisy there. You woke up several time a night simply due to the noise from the street. Also the overall athmosphere in the room was fairly poor. The breakfast served was ok but it was really hot in the breakfast room and there wasn't always enough room for all hotel guests even though this is a small hotel.
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Date of stay: June 2012Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is located only 5 minutes walk off Oxford street, when standing in front of the hotel and looking down to Oxford Street you see the corner of Primark store. We stayed at Gloucester Place from Thursday to Monday. There are chandeliers in the hallway and big landscape paintings and mirrors.
The hotel made a nice and clean impression on us upon arrival. To check in we had to go to the basement, where the reception as well as the breakfast room is located. The guy at the reception wasn’t the friendliest, it would have been nice, if he’d put a smile on at least. He was polite though. We were half an hour early but our room was just ready for us, which was good. Check in was without any problems. Our room number was 6, which was a room located on the level between ground and 1st floor. It seemed to be an extension the original building and was at the back of the building. The first door we opened was kind of a vestibule, which was like a very small conservatory, with a colored glass window. Here was the wardrobe, an air conditioning machine and tea making facilities located.
Through the second door we entered our room. The door was very heavy, I have to say. A key in only needed for the first door, though.
The room was small but comfortable. We had a double standard en-suite room for 115 pound per night incl. continental breakfast. The room was clean with a very soft red carpet.
Behind the door was a big fridge, which came in handy when we picked up drinks and food from the supermarket. The flatscreen TV was behind the door, too, installed above the fridge on the wall.
The bathroom was newly renovated in a modern style and looked very nice. The shower cabin was very big, which we appreciated, since we’re both 5’10’’. There was a small and a big towel available per person, as well as soap and some shower gel. We would have appreciated an additional towel rack and shelf in the bathroom. Since there was none, we had to store our toiletries on the windowsill in our room and spread the towels across the bathroom and bedroom. Also there was no heating in the bathroom, hence it was always a little cold in there. We could have left the door from our room open but the fan in the bathroom was going directly outside and all the heat would have vanished into thin air.
A plus is that the heating in the main room is not running all day but heats up from 7:00 pm – which is also a minus, because if your are back in the room early it is cold.
The bed was a little soft for our taste, so nights were not as restful as we would have liked but it was still o.k. The room was very quiet, which we really appreciated.
There was also a little crack in the wall beside the bed were some of the plaster and paint had come off, this just didn’t look so nice.
The B&B has a buffet-style continental breakfast, which is included in the price and which offers: boiled eggs, tomato egg omelets, cheese egg omelets, scrambled eggs, 2 different types of cold cuts, 1 type of cheese, nutella, some fruit, tomato and cucumber slices, different jams, cereals, juices, tea, coffee, hot chocolate (some other spreads and bakery products, too). You can chose if you want brown or white toast. It was rather chilly in the breakfast room, which was in the style of a conservatory in the basement and seemed to have been the backyard of the house. It does not offer seats for all of the guests so it can get very busy at times. The staff is friendly and seems mostly from Eastern Europe. Service could have been a little bit quicker, since our omelets were almost cold until the toast arrived. English breakfast would have been an additional 3 pound per person, we did not go for it but we wouldn’t have mind.
For check out we just had to drop off our key and check out time is 11 am, which is very comfortable.
We would have liked out towels to be exchanged halfway through our stay.
There is also a Tesco express nearby, as well as other food-shopping opportunities nearby on Oxford Street.
Overall we had a pleasant stay at Gloucester Place and we’d definitely stay there again if we go back to London. We can honestly recommend this place.
The hotel made a nice and clean impression on us upon arrival. To check in we had to go to the basement, where the reception as well as the breakfast room is located. The guy at the reception wasn’t the friendliest, it would have been nice, if he’d put a smile on at least. He was polite though. We were half an hour early but our room was just ready for us, which was good. Check in was without any problems. Our room number was 6, which was a room located on the level between ground and 1st floor. It seemed to be an extension the original building and was at the back of the building. The first door we opened was kind of a vestibule, which was like a very small conservatory, with a colored glass window. Here was the wardrobe, an air conditioning machine and tea making facilities located.
Through the second door we entered our room. The door was very heavy, I have to say. A key in only needed for the first door, though.
The room was small but comfortable. We had a double standard en-suite room for 115 pound per night incl. continental breakfast. The room was clean with a very soft red carpet.
Behind the door was a big fridge, which came in handy when we picked up drinks and food from the supermarket. The flatscreen TV was behind the door, too, installed above the fridge on the wall.
The bathroom was newly renovated in a modern style and looked very nice. The shower cabin was very big, which we appreciated, since we’re both 5’10’’. There was a small and a big towel available per person, as well as soap and some shower gel. We would have appreciated an additional towel rack and shelf in the bathroom. Since there was none, we had to store our toiletries on the windowsill in our room and spread the towels across the bathroom and bedroom. Also there was no heating in the bathroom, hence it was always a little cold in there. We could have left the door from our room open but the fan in the bathroom was going directly outside and all the heat would have vanished into thin air.
A plus is that the heating in the main room is not running all day but heats up from 7:00 pm – which is also a minus, because if your are back in the room early it is cold.
The bed was a little soft for our taste, so nights were not as restful as we would have liked but it was still o.k. The room was very quiet, which we really appreciated.
There was also a little crack in the wall beside the bed were some of the plaster and paint had come off, this just didn’t look so nice.
The B&B has a buffet-style continental breakfast, which is included in the price and which offers: boiled eggs, tomato egg omelets, cheese egg omelets, scrambled eggs, 2 different types of cold cuts, 1 type of cheese, nutella, some fruit, tomato and cucumber slices, different jams, cereals, juices, tea, coffee, hot chocolate (some other spreads and bakery products, too). You can chose if you want brown or white toast. It was rather chilly in the breakfast room, which was in the style of a conservatory in the basement and seemed to have been the backyard of the house. It does not offer seats for all of the guests so it can get very busy at times. The staff is friendly and seems mostly from Eastern Europe. Service could have been a little bit quicker, since our omelets were almost cold until the toast arrived. English breakfast would have been an additional 3 pound per person, we did not go for it but we wouldn’t have mind.
For check out we just had to drop off our key and check out time is 11 am, which is very comfortable.
We would have liked out towels to be exchanged halfway through our stay.
There is also a Tesco express nearby, as well as other food-shopping opportunities nearby on Oxford Street.
Overall we had a pleasant stay at Gloucester Place and we’d definitely stay there again if we go back to London. We can honestly recommend this place.
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Date of stay: April 2012Trip type: Traveled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
On arriving at the so called 3 star hotel, my partner and I were initially impressed with the location, as it is so close to many attractions such as Oxford St, Madame Tassauds, Hyde Park etc, but this was very short lived. We went to check-in at the basement reception and we were "greeted" by 2 glum faced receptionists who didn't even say hello. We were then taken to our room, which is where the nightmare began!
Firstly we entered a dingy and dark room and we were immediately appalled, considering we were charged ÂŁ90 a night for a 2 day stay. The bed had no headboard, there were odd bits of carpet on the floor, there were 2 chairs which looked like they were pulled out of a skip, there was broken table, one of the knobs from the bedside draws was missing, curtains were very dusty which made my partner wheeze - with one of them hanging and in disrepair, the windows were very stiff to open, the sink plughole was brown and nasty looking and to top it off, there was a bacteria-infested old washing up sponge which we were supposed to wash stuff with!!
The bathroom was ok, but the taps were nasty looking which made me scared to even touch them! There were also two plastic cups which were stained and needed to be thrown away and I am surprised that the management had the audacity to think guests should use such nasty cups for brushing their teeth!
Back to them room. There were two drinking glasses, one of which had a stained line around it, which we had to wash before using, but definitely not with that disgusting looking sponge. This was unacceptable as you can buy a pack of 10 washing up sponges from Poundland!
We opened a cupboard underneath the sink in the room, where we found a Rentokill mousetrap, which didn't exactly put our minds at ease. Also, the noise level from the traffic on the main road was unsettling.
We telephoned reception and asked if we could change rooms, but as they were fully booked the staff member told us that he would have a word with the manager and hopefully change our room the next day, we therefore had to endure this ghastly room for a night.
The following day, we went to reception and asked again if we could change rooms. We were given the choice of two other rooms, one room was below the kitchen in the basement which had a repulsive smell of sewage, so we took the other option which was a family room with 2 single beds and a double bed. Although it was a little cramped, it was of a much better standard to the dump we stayed in on our first night; although it was very hot and had a large leaning picture on the wall!
The next morning I took a shower in a decent looking bathroom, which had a curtain rod for a light pull! It wasn't a plumbed in shower, but it was mixer tap shower, which wasn't working properly, and water drizzled from it creating a very disappointing shower experience. To top this off, the drainage wasn't working properly, and I took my shower in a bath filled with dirty water which would go down as it should, I honestly could not believe it!! Also, there was an old fashioned plastic bath mat in the bath, which was stained and obviously harbouring many germs, so I removed it before showering.
One consolation was that we were offered a free cooked breakfast so we could avoid the unappealing looking continental breakfast. However the disappointment continued when we sat at the breakfast table to find cob webs, yes cobwebs on the salt cellar and a plastic table cloth which was in need of a good clean!
Basically, this was the worst hotel I've ever had the misfortune to stay in and I feel that we were ripped off. Although the location is fantastic, with so much within its vicinity, this hotel was a total let down and put a serious dampener on our weekend trip to London.
Firstly we entered a dingy and dark room and we were immediately appalled, considering we were charged ÂŁ90 a night for a 2 day stay. The bed had no headboard, there were odd bits of carpet on the floor, there were 2 chairs which looked like they were pulled out of a skip, there was broken table, one of the knobs from the bedside draws was missing, curtains were very dusty which made my partner wheeze - with one of them hanging and in disrepair, the windows were very stiff to open, the sink plughole was brown and nasty looking and to top it off, there was a bacteria-infested old washing up sponge which we were supposed to wash stuff with!!
The bathroom was ok, but the taps were nasty looking which made me scared to even touch them! There were also two plastic cups which were stained and needed to be thrown away and I am surprised that the management had the audacity to think guests should use such nasty cups for brushing their teeth!
Back to them room. There were two drinking glasses, one of which had a stained line around it, which we had to wash before using, but definitely not with that disgusting looking sponge. This was unacceptable as you can buy a pack of 10 washing up sponges from Poundland!
We opened a cupboard underneath the sink in the room, where we found a Rentokill mousetrap, which didn't exactly put our minds at ease. Also, the noise level from the traffic on the main road was unsettling.
We telephoned reception and asked if we could change rooms, but as they were fully booked the staff member told us that he would have a word with the manager and hopefully change our room the next day, we therefore had to endure this ghastly room for a night.
The following day, we went to reception and asked again if we could change rooms. We were given the choice of two other rooms, one room was below the kitchen in the basement which had a repulsive smell of sewage, so we took the other option which was a family room with 2 single beds and a double bed. Although it was a little cramped, it was of a much better standard to the dump we stayed in on our first night; although it was very hot and had a large leaning picture on the wall!
The next morning I took a shower in a decent looking bathroom, which had a curtain rod for a light pull! It wasn't a plumbed in shower, but it was mixer tap shower, which wasn't working properly, and water drizzled from it creating a very disappointing shower experience. To top this off, the drainage wasn't working properly, and I took my shower in a bath filled with dirty water which would go down as it should, I honestly could not believe it!! Also, there was an old fashioned plastic bath mat in the bath, which was stained and obviously harbouring many germs, so I removed it before showering.
One consolation was that we were offered a free cooked breakfast so we could avoid the unappealing looking continental breakfast. However the disappointment continued when we sat at the breakfast table to find cob webs, yes cobwebs on the salt cellar and a plastic table cloth which was in need of a good clean!
Basically, this was the worst hotel I've ever had the misfortune to stay in and I feel that we were ripped off. Although the location is fantastic, with so much within its vicinity, this hotel was a total let down and put a serious dampener on our weekend trip to London.
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Date of stay: March 2012Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Many more better hotels with much better rooms are available for the same price or a little more.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had an amazing time! The hotel room was quite big and had a pantry, dining table and a sofa. The best part of the hotel was its location and proximity to tube stations and bond street as well as the excellent breakfast! We also had fresh towels everyday and it was very small charming hotel.
The only downside would be lack of elevator if you have large bags and at night it could get quite noisy since a lot of cars pass by.
The only downside would be lack of elevator if you have large bags and at night it could get quite noisy since a lot of cars pass by.
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Date of stay: January 2012Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bonjour, nous avions une chambre pour 3 avec une salle de bain privé .... mais peut etre que si vous prenez une chambre plus petite la salle de bain est en commun
"if you want a street scene room check when you book as ours was an "inner " room"Read full review
"The room we were in on a very busy road so there were buses, lorries and car tooting their horns through out the night and as the hotel is old the windows were not double glazed"Read full review
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PRICE RANGE
$94 - $208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gloucester place london, hotel gloucester place, gloucester place hotel
LOCATION
United KingdomEnglandLondonMarylebone
NUMBER OF ROOMS
19
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingMARBLE ARCH - GLOUCESTER PLACE HOTEL
Frequently Asked Questions about Marble Arch - Gloucester Place Hotel
Which popular attractions are close to Marble Arch - Gloucester Place Hotel?
Nearby attractions include Daunt Books (0.3 miles), Madame Tussauds London (0.2 miles), and Baker Street (0.09 miles).
What are some of the property amenities at Marble Arch - Gloucester Place Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Marble Arch - Gloucester Place Hotel?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
What are some restaurants close to Marble Arch - Gloucester Place Hotel?
Conveniently located restaurants include The Rajdoot, L'Angolo Bianco, and Heavenly Desserts - Marylebone.
Are there any historical sites close to Marble Arch - Gloucester Place Hotel?
Many travelers enjoy visiting Houses of Parliament (2.1 miles), Tower of London (3.7 miles), and Churchill War Rooms (1.8 miles).