Location is great for getting to key venues, with Sloane Square tube station only a couple of minutes walk away. Staff are always friendly and helpful. The rooms are well equipped and are always clean. The beds are extremely comfortable. Highly recommended.
I stayed at Phoenix house for 2 months while I was working in London. I do not have enough kind words to say about the staff! They made me feel at home and protected in every way! They stored luggage for me, printed out school assignments for my student (and delivered them to my door!!!!), welcomed me when I came home at night and when I left in the morning, treated my friends who came to visit with upmost respect, and made me feel at home. I could have stayed in a hotel but Phoenix House has a full kitchen and a washer/dryer right in the flat (didn't have to get dressed to walk down to a laundry room). I would stay there again and would recommend any of my friends to stay there as well.
great venue, great facilities and great staff - highly recommend! Even though it is in a busy area there is no noise issue and the apartments are very luxurious - could happily live there! easy walks into chelsea or up the road to Hyde park which was spectacular.
Very comfy apartment, very helpful reception team. The normal extremely high standard we know we will get with Cheval Residences. Great location just off Sloane Street with lots of bars & restaurants nearby.
This was one of the nicest apartments we have rented while traveling and we have rented over 50. The furnishings and bed are very comfortable. The apartment was well stocked for our arrival. The staff, especially Angeliki, went out of their way to be helpful. The location is very good with restaurants nearby and 2 tube stations within walking distance. I would highly recommend and will definitely stay here again when I return to London.
Cheval Phenoix House is always the best choice when I visit London. The place and the staff there makes me feel like home . Its my favorite location+ very clean with a great management. Thank you so much Wish you all the best.
Amazing location and service, clean to high standards and helpful staff. Angeliki at the reception was specially helpful and always with a smile ready to help at any kind of problems. She found me a chair while working from home to accommodate me with my back pain problems I had. Thank you!
Amazing team and great ambience. Team always had smile on their faces and rooms were extremely comfortable. Cleanliness was good and housekeeping team did exemplary job! I always found them engaged and committed. Well done to the entire management. I thoroughly enjoyed my 2 months stay there. Will certainly be back:)
We chose this hotel because of it fabulous location. Stunning area and stunning hotel. The room is very worthy of its five star rating! The special little touches e.g. lovely hamper on arrival, the Childrens toiletries, the sofa bed already made up. Very pleased. If this wasn’t enough……The staff went out of their way to make the stay special for my 6 year old daughters birthday. They emailed ahead of our arrival to ask the reason for our stay, I explained it was part of my daughters birthday present (which she saved herself from her birthday money). An array of presents, flowers, cake and balloons where all there waiting for her….We had no idea. I only wish I had filmed her reaction! An amazing stay and will most definitely return. Thank you 😊
We are a family of 4 (with 2 teens) and looking for comfort, privacy and accessibility. Other 5 star hotels with fancy restaurants and bars are not important for us. At this stage of my life, I would prefer to stay at one location for a longer duration and would like to stay at a location where we can be locals vs tourists. I was specifically looking for 5 star service apartment style facilities. I seemed like too much to choose from... I decided to stay with Cheval based on responsiveness and level of support from my initial communication with them. I know that 5 star in London would be different from 5 star hotel in North America since space is rather limited & buildings are much older. Set your expectation accordingly. Cheval Phoenix gives a feeling of staying at upscale Chelsea townhomes, and many stores and shops are less than 5-10 mins walking distance including Harrods. Most of time we used Uber since we are a group of 4. Except peak hours, pretty much anywhere (Tower of London, Soho, etc) you can get less than 10-15 pounds. Airport was less than 40. What I really liked about my experience with Cheval is the staff. They were genuinely supportive. You can tell when they are. We only had a week to stay this time during kids March break and we will definitely return to Cheval house on our next trip perhaps in their location in Scotland. Don't spend time to look for other locations. This is the one!…