We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Cheval Phoenix House

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Cheval Phoenix House
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"divClasses":"prw_rup prw_ibex_photo_carousel"},"containerClass":null}
Add Photo Write a Review

160 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 153: English reviews
Doha
1 review
5 of 5 stars Reviewed 1 week ago

The apartment was very nice and luxurios. The area was very quite and safe. The serivce was marvelous. The staff were helpful and friendly. Overall we enjoyed our stay in london and mostly in your apartments.

Review collected in partnership with this hotel

Helpful?
Thank 140meshala
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear 140meshala, Thank you so much for taking the time to review you recent stay with us. We are delighted that you embraced all that Cheval Phoenix House has to offer from the quality and comfort of our apartments to the friendly team and our location. At Cheval Residences we pride ourselves in our well-equipped, luxurious and spacious and clean... More 

gent
Level Contributor
112 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Ticks all the boxes except a quick makeover would do a world of good as it does feel a bit run down because of the carpet (tacky quality and not a nice mustard color) and off white not the best paint finish on the wall. The bathroom areas and kitchen don't smell good which leads me to believe that a... More 

Helpful?
Thank europetraveller68
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Europetraveller68, Thank you for your review on TripAdvisor. It was a pleasure to have you stay here with us yet again at Cheval Phoenix House and we are happy to know that you enjoyed the services offered by our team. I will review the areas that has been brought to our attention by yourself. We have a redecoration and... More 

Level Contributor
2 reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

I stayed 14 days in 2 apts with family Checkout is at 11 am but I requested to make it 12 noon because my 6 year old developed high fever and the car will come at 12 to go check her Managed refused and claimed busy But on the net they had vacancies Why this INHUMANE BEHAVIOUR

Helpful?
Thank DrJaJ
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Dr. Jaj, Thank you for sharing your valued feedback on TripAdvisor. It is important for us to meet our guest expectations and feel on this occasion we failed to do so. I would like to sincerely apologise for the inconvenience caused to you and your family. Considering your circumstances our concierge team was instructed to allow you a late... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 19, 2016 via mobile

I love returning to London because I know I will be staying at the Phoenix house at Sloane square .....great staff ... Great flats Best location in London close to Hyde park -walking distance to shopping. The tube is literally steps away - amazing restaurants just steps away -definitely recommend this location :)

Helpful?
Thank Hazel L
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Hazel L, Thank you for your quick post on TripAdvisor. We are pleased to know you had a pleasant stay with us and enjoyed the services offered by our team and moreover happy to know that our location suited your needs. It is always a pleasure to know that our guest have had a great experienced at Cheval Phoenix... More 

Neutral Bay
1 review
5 of 5 stars Reviewed June 29, 2016

Excellent location with access to all amenities. Accommodation and facilities first class with friendly helpful staff on hand at all times. Thanks Sid and Lee for making our stay so easy and for looking after our guests.

Review collected in partnership with this hotel

Helpful?
Thank V832BDmariar
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear V832BDmariar, Thank you for reviewing us on your recent stay with us here at Cheval Phoenix House. We are delighted to know you enjoyed you stay and found our location to be very convenient. Our team pride themselves on providing a highest level of service to our guests, I am proud to lead such a friendly and helpful team... More 

Melbourne Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 5, 2016

We have been frequent and happy visitors to London for many years having stayed at top hotels and clubs. Having been introduced to Cheval Phoenix three or four years ago we have greatly enjoyed the experience both in terms of the helpfulness of the staff and the flexibility offered by the first class accomodation.

Review collected in partnership with this hotel

Helpful?
Thank Peter B
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Peter B, Thank you for your quick post on TripAdvisor on your recent stay with us here at Cheval Phoenix House. I am delighted to hear that we may have won you over from hotels to staying in our luxury serviced apartments. Our team at Cheval Phoenix House constantly endeavour to deliver the highest standards and guest satisfaction, we... More 

Shaka's Rock, South Africa
Level Contributor
231 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed May 31, 2016 via mobile

This is my 3rd stay at Phoenix House and once again it has proven to be clean and comfortable although the carpeting and furnishings are now reaching the end of their sell-by date. The kitchen is well appointed with every amenity including a Nespresso machine. The welcome pack contains everything you might need including fresh milk, butter and Nespresso pods..... More 

Helpful?
Thank Stephne A
chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear Stephne A, Thank you for reviewing your recent stay with us at Cheval Phoenix House. We appreciate the comments on where we are performing well and where we can improve. We have noted your comments regarding the carpeting and furnishings and you will be happy to know that this is an element that is being addressed. I am delighted... More 

Nottingham, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 31, 2016

Booked overnight stay in studio apartment as visiting RHS Chelsea for day and this location was ideal. We were thrilled when we opened the door to our apartment - a real home from home with every detail considered and felt very comfortable throughout our brief stay. We did a quick shop at a local supermarket so that on return from... More 

Helpful?
Thank Jujufen
chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear Jujufen, Thank you for taking the time to review your recent stay at Cheval Phoenix House. It is always a pleasure to hear that our guest has embraced the full experience of what we have to offer at Cheval Phoenix House including the location and the high standard of the apartment that we provide. We hope you enjoyed your... More 

Mumbai
1 review
4 of 5 stars Reviewed May 31, 2016

Have been staying at this Residence since the last 5 years, once a year at least. Have found it to be very good value for money in terms of location and amenities. The service provided is on par with any 7 star hotel!!

Review collected in partnership with this hotel

Helpful?
Thank 178abanb
chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear 178abanb, Thank you for your fantastic review about Cheval Phoenix House. We are delighted that you feel we are on par with any 7 star hotel. We take pride in trying to anticipate our guest's needs and delivering on these needs. We look forward to welcoming you back in the not too distant future. Kind Regards Charmaine Hayes House... More 

Nice, France
1 review
5 of 5 stars Reviewed May 26, 2016

The only place I ever consider staying when in London. Superb location for transport links and shopping and restaurants. It has AC that works, elevators too. Staff stay long term and remember you from one trip to next. Comfortable and kept up to date and immaculate.

Review collected in partnership with this hotel

Helpful?
Thank P4591DEandrewc
chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear P4591DEandrewc, Thank you for your feedback on Cheval Phoenix House. It is wonderful to hear that we are the only place you consider when choosing your accommodation in London. We always look forward to welcoming our guests back and endeavour to ensure that they feel at home. We hope to see you back soon. Kind Regards Charmaine Hayes House... More 

Questions? Get answers from hotel staff and past guests. Ask a question

42 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (11)
Viewed
Room/Suite (3)
Viewed
Hotel & Grounds (2)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (31)
Viewed
Hotel & Grounds (3)
Viewed
Room/Suite (14)
Viewed
Dining (2)
Viewed
Bathroom (2)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Travelers also viewed these London hotels
Chelsea
Draycott Hotel
Draycott Hotel
#42 of 1,069 in London
4.5 of 5 stars 498 reviews
Belgravia
Sloane Square Hotel
Sloane Square Hotel
#181 of 1,069 in London
4.5 of 5 stars 921 reviews
Chelsea
11 Cadogan Gardens
11 Cadogan Gardens
#138 of 1,069 in London
4.5 of 5 stars 643 reviews
Show Prices
Show Prices
Show Prices
Chelsea
Egerton House Hotel
Egerton House Hotel
#2 of 1,069 in London
5.0 of 5 stars 1,086 reviews
Westminster
Hotel 41
Hotel 41
#1 of 1,069 in London
5.0 of 5 stars 2,363 reviews
Show Prices
Show Prices
Show Prices

Staying in Belgravia

Neighborhood Profile
Belgravia
Home to the vast majority of embassies and diplomatic residences in London, sophisticated and upscale Belgravia also boasts a wealth of luxury hotels, fine dining restaurants, and some of the city’s most stroll worthy lanes. While the prices here are high, taking a leisurely stroll through the streets of picturesque and elegant white stucco houses is free. Hyde Park and the Buckingham Palace Gardens are only a stone's throw away to the north, and some of Europe’s best shopping is nearby as well.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Concierge
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
There’s something uniquely seductive about Cheval Phoenix House. Nestled in the beating heart of Chelsea, our chic award-winning residence is on a mission to charm you – from the moment you set eyes on its beautifully restyled Victorian façade, to the instant you surrender to the smooth softness of its Italian linen. This is your exclusive gateway to the authentic Chelsea and Sloane Square philosophy of living. ... more   less 

Additional Information about Cheval Phoenix House

Address: 1 Wilbraham Place | Sloane Street, London SW1X 9AE, England
Location: United Kingdom > England > London > Belgravia
Price Range: $306 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cheval Phoenix House 5*
Number of rooms: 33
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Agoda, TripOnline SA, Hotwire, Priceline, Travelocity, HotelTravel.com, Booking.com, Cheap Tickets and Jetsetter so you can book your Cheval Phoenix House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Phoenix House Hotel London
Aparthotel London
Cheval Phoenix House London, England
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay