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1 Wilbraham Place Sloane Street, London SW1X 9AE England
4 people are viewing this hotel
Booking.com
$538
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Priceline
$538
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Trip.com
$429
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Official Site$517
Agoda.com$538
eDreams$538
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
Traveler (17)
Room & Suite (17)
Dining (2)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Regularly sanitized high-traffic areas
Updated 03/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 03/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 2,160 in London
Location
4.9
Cleanliness
4.8
Service
4.7
Value
4.5
Travelers' Choice
There’s something uniquely seductive about Cheval Phoenix House. Nestled in the beating heart of Chelsea, our chic award-winning residence is on a mission to charm you – from the moment you set eyes on its beautifully restyled Victorian façade, to the instant you surrender to the smooth softness of its Italian linen. This is your exclusive gateway to the authentic Chelsea and Sloane Square philosophy of living.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Airport transportation
Baggage storage
Concierge
24-hour front desk
Clothes dryer
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Dining area
Housekeeping
Safe
Seating area
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
On-demand movies
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Residential Neighborhood
Languages Spoken
English

Location

Full view
98Great for walkers
Grade: 98 out of 100
66Restaurantswithin 0.3 miles
35Attractionswithin 0.3 miles
291Reviews4Q+A29Room tips
Traveler rating
  • 243
  • 31
  • 10
  • 4
  • 3
Time of year
Traveler type
Language
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  • English
Popular mentions
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Most Recent
kelvinworthington wrote a review Jun 24
1 contribution
Location is great for getting to key venues, with Sloane Square tube station only a couple of minutes walk away. Staff are always friendly and helpful. The rooms are well equipped and are always clean. The beds are extremely comfortable. Highly recommended.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
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Location
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Response from Cheval Collection, General Manager at Cheval Phoenix House
Responded 3 days ago
Dear Mr. Worthington, Thank you for taking the time to give us a quick review. We are very happy to have your repeat business and our staff very much look forward to your visits. Kind regards, Ben Pires General Manager
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Ruthie B wrote a review Jun 17
1 contribution
I stayed at Phoenix house for 2 months while I was working in London. I do not have enough kind words to say about the staff! They made me feel at home and protected in every way! They stored luggage for me, printed out school assignments for my student (and delivered them to my door!!!!), welcomed me when I came home at night and when I left in the morning, treated my friends who came to visit with upmost respect, and made me feel at home. I could have stayed in a hotel but Phoenix House has a full kitchen and a washer/dryer right in the flat (didn't have to get dressed to walk down to a laundry room). I would stay there again and would recommend any of my friends to stay there as well.
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Date of stay: April 2022Trip type: Traveled
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Response from Cheval Collection, General Manager at Cheval Phoenix House
Responded 1 week ago
Dear Sir/Madam, Thank you for choosing our hotel, and for taking the time to write this lovely review! We are so glad to hear that you enjoyed your experience with us. Cheval Phoenix House aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Kind regards, Ben Pires General Manager
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Compass823316 wrote a review May 2022
5 contributions1 helpful vote
great venue, great facilities and great staff - highly recommend! Even though it is in a busy area there is no noise issue and the apartments are very luxurious - could happily live there! easy walks into chelsea or up the road to Hyde park which was spectacular.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Cheval Collection, General Manager at Cheval Phoenix House
Responded 4 weeks ago
Dear Cpmpass823316, Thank you very much for choosing our residence and for taking the time to write this amazing review! We are so glad to hear that you enjoyed your experience with us. Cheval Phoenix House aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to Cheval Phoenix House in the future. Kind regards, Ben Pires General Manager
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Hannah C wrote a review May 2022
Skipton, United Kingdom3 contributions2 helpful votes
Very comfy apartment, very helpful reception team. The normal extremely high standard we know we will get with Cheval Residences. Great location just off Sloane Street with lots of bars & restaurants nearby.
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Date of stay: May 2022Trip type: Traveled
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Response from Cheval Collection, General Manager at Cheval Phoenix House
Responded 4 weeks ago
Dear Hannah C, Thank you for your lovely feedback! I am truly pleased to read your wonderful comments and I am glad to hear that you enjoyed your apartment and found our location to be convenient. This is something that all our guests enjoy. We hope you return soon. Kind regards, Ben Pires General Manager
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LakeLady3922 wrote a review May 2022
Charlotte, North Carolina8 contributions2 helpful votes
This was one of the nicest apartments we have rented while traveling and we have rented over 50. The furnishings and bed are very comfortable. The apartment was well stocked for our arrival. The staff, especially Angeliki, went out of their way to be helpful. The location is very good with restaurants nearby and 2 tube stations within walking distance. I would highly recommend and will definitely stay here again when I return to London.
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Date of stay: May 2022Trip type: Traveled
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Response from Cheval Collection, General Manager at Cheval Phoenix House
Responded 4 weeks ago
Dear LakeLady3922, Thank you very much for choosing our residence and for taking the time to write this amazing review! We are so glad to hear that you enjoyed your experience with us. Cheval Phoenix House aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to Cheval Phoenix House in the future. Kind regards, Ben Pires General Manager
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Mashael wrote a review May 2022
1 contribution
Cheval Phenoix House is always the best choice when I visit London. The place and the staff there makes me feel like home . Its my favorite location+ very clean with a great management. Thank you so much Wish you all the best.
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Date of stay: April 2022Trip type: Traveled
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Response from Cheval Collection, General Manager at Cheval Phoenix House
Responded May 10, 2022
Dear Mashael771, Thank you for such amazing feedback! We are delighted to hear that you experienced yet another pleasant stay with us here at Cheval Phoenix House. I am happy that you felt at home staying with us and our team is thrilled to read your kind words. We hope to have the pleasure of welcoming you back soon to your London residence. Kind regards, Ben Pires General Manager
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zafeiriadiamanti wrote a review Apr 2022
1 contribution
Amazing location and service, clean to high standards and helpful staff. Angeliki at the reception was specially helpful and always with a smile ready to help at any kind of problems. She found me a chair while working from home to accommodate me with my back pain problems I had. Thank you!
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
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Response from Cheval Collection, General Manager at Cheval Phoenix House
Responded Apr 4, 2022
Good Morning and Greetings from Cheval Phoenix House, Thank you very much for staying with us and for the amazing feedback following your stay in our residence. I am delighted to read that you found Angeliki to be helpful, she is a superstar and we are happy to see the recognition she receives from the guests. We hope to welcome you back to our property and thank you for once again for your kind comments. Warm regards, Ben Pires
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Pamini Hemaprabha wrote a review Apr 2022
Richmond-upon-Thames, United Kingdom5 contributions3 helpful votes
Amazing team and great ambience. Team always had smile on their faces and rooms were extremely comfortable. Cleanliness was good and housekeeping team did exemplary job! I always found them engaged and committed. Well done to the entire management. I thoroughly enjoyed my 2 months stay there. Will certainly be back:)
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Date of stay: February 2022Trip type: Traveled
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Response from Cheval Collection, General Manager at Cheval Phoenix House
Responded Apr 2, 2022
Good Afternoon and Greetings from Cheval Phoenix House, Thank you very much for your feedback, it was lovely having you with us. We look forward welcoming you back, and until then all the very best from the whole team here. Once again, thank you so much for your kind words, we really appreciate it. Warm regards, Ben Pires
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Caroline H wrote a review Mar 2022
1 contribution
We chose this hotel because of it fabulous location. Stunning area and stunning hotel. The room is very worthy of its five star rating! The special little touches e.g. lovely hamper on arrival, the Childrens toiletries, the sofa bed already made up. Very pleased. If this wasn’t enough……The staff went out of their way to make the stay special for my 6 year old daughters birthday. They emailed ahead of our arrival to ask the reason for our stay, I explained it was part of my daughters birthday present (which she saved herself from her birthday money). An array of presents, flowers, cake and balloons where all there waiting for her….We had no idea. I only wish I had filmed her reaction! An amazing stay and will most definitely return. Thank you 😊
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Date of stay: March 2022Trip type: Traveled
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Response from Cheval Collection, General Manager at Cheval Phoenix House
Responded Mar 30, 2022
Good Morning and Greetings from Cheval Phoenix House, It was an absolute pleasure to read your review, and we are even more delighted that we could be a little part of your daughter's birthday. The team was looking forward to meet her on arrival and we are very happy that she had a good stay with us. We hope to welcome you back and thank you once again for choosing our residence to spend such a special occasion. Kind regards, Ben Pires
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HPollett wrote a review Mar 2022
1 contribution
We are a family of 4 (with 2 teens) and looking for comfort, privacy and accessibility. Other 5 star hotels with fancy restaurants and bars are not important for us. At this stage of my life, I would prefer to stay at one location for a longer duration and would like to stay at a location where we can be locals vs tourists. I was specifically looking for 5 star service apartment style facilities. I seemed like too much to choose from... I decided to stay with Cheval based on responsiveness and level of support from my initial communication with them. I know that 5 star in London would be different from 5 star hotel in North America since space is rather limited & buildings are much older. Set your expectation accordingly. Cheval Phoenix gives a feeling of staying at upscale Chelsea townhomes, and many stores and shops are less than 5-10 mins walking distance including Harrods. Most of time we used Uber since we are a group of 4. Except peak hours, pretty much anywhere (Tower of London, Soho, etc) you can get less than 10-15 pounds. Airport was less than 40. What I really liked about my experience with Cheval is the staff. They were genuinely supportive. You can tell when they are. We only had a week to stay this time during kids March break and we will definitely return to Cheval house on our next trip perhaps in their location in Scotland. Don't spend time to look for other locations. This is the one!
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Review collected in partnership with this hotel
Date of stay: March 2022
Value
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Location
Cleanliness
Service
Sleep Quality
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Response from Cheval Collection, General Manager at Cheval Phoenix House
Responded Mar 22, 2022
Dear HPollett, Thank you for sharing with us your amazing feedback! I and my Team are truly pleased to hear that you and your family experienced a great stay and felt at home whilst staying with us. It is always a pleasure to know when our guests have enjoyed every aspect of their stay including the apartment and our location. We take great pride not only in our facilities but also our amazing team that made your stay a memorable one. We hope to have the pleasure of welcoming you back soon. Kind regards, Ben Pires General Manager
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PRICE RANGE
$290 - $463 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
phoenix house hotel london, aparthotel london
LOCATION
United KingdomEnglandLondonBelgravia
NUMBER OF ROOMS
33
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Frequently Asked Questions about Cheval Phoenix House
Which popular attractions are close to Cheval Phoenix House?
Nearby attractions include Cadogan Hall (0.03 miles), Saatchi Gallery (0.2 miles), and Sloane Square (0.1 miles).
What are some of the property amenities at Cheval Phoenix House?
Some of the more popular amenities offered include free wifi, a fitness center, and airport transportation.
Which room amenities are available at Cheval Phoenix House?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at Cheval Phoenix House?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Cheval Phoenix House?
Conveniently located restaurants include The Five Fields, Wulf & Lamb - Chelsea, and Kahani.
Are there opportunities to exercise at Cheval Phoenix House?
Yes, guests have access to a fitness center during their stay.
Does Cheval Phoenix House have airport transportation?
Yes, Cheval Phoenix House offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cheval Phoenix House?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Cheval Phoenix House?
Many travelers enjoy visiting Churchill War Rooms (1.3 miles), Tower of London (3.6 miles), and Houses of Parliament (1.5 miles).