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Park Plaza Riverbank London

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Park Plaza Riverbank London
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3,900 Reviews from our TripAdvisor Community

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There are newer reviews for Park Plaza Riverbank London
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Showing 3,521: English reviews
Wolverhampton
Level Contributor
100 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed February 21, 2015

I stay at this hotel regularly during the week on business and love the rooms, food and service. I was celebrating my birthday in London with my family and so used my Carlson points to have a luxury weekend. Yes I failed to mention that it was my birthday so didn't get a free upgrade to a riverside view room.... More 

Helpful?
Thank Hilbee
Tom P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Hilbee, Thank you for taking the time to leave such a lovely review of your stay at the weekend, I'm so glad you had an enjoyable stay. We are working hard to minimise any disruption to our guests as a result of the building works and are confident that this effort will pay off once the improvements are completed.... More 

London, United Kingdom
2 reviews
2 of 5 stars Reviewed February 20, 2015

The room I am in is incredibly warm, with no way of moderating the temperature. I have been offered a move, but really not keen to do this at 3.30 in the morning. The fan I have been given will have to do. There's also no wi-fi. I have stayed here before but won't be coming back.

Helpful?
Thank Jane S
Andrea D, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Jane S, I am saddened to hear that whilst in the hotel you felt no resolutions could be found and had to leave a review stating as such. I would like to invite you to email me directly in regards to the two issues you faced to gain some more information. Please contact me at pprlgr@pphe.com. Regards, Andrea Donaldson More 

Wilmslow, United Kingdom
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed February 20, 2015 via mobile

Weekend away with my partner . Booked for executive river view room . Room very average . The view would be great but for the inch thick dirt on the windows prohibiting the view . Ordered room service and was told it would be 25 mins . After 30 mins was called and told the food I ordered was not... More 

Helpful?
Thank James2861
Marianne M, Executive Manager at Park Plaza Riverbank London, responded to this review

Dear James2861 Many thanks for your review following your stay with us. I am very disappointed to read that you did not enjoy your stay. I have raised the issues that you mention in your review with the relevant departments and can assure you that we are working to rectify these. Indeed since your stay we have cleaned all outside... More 

London, United Kingdom
1 review
1 of 5 stars Reviewed February 20, 2015

Recently visited this hotel for the second year for the MPG music awards. Evening ruined by awful food. We both had the vegetarian option and it surpassed last year's terrible offering which was quite an achievement. There should had been an award for the worst hotel food and this hotel would have won easily. We won't be going to the... More 

Helpful?
Thank mike f
Andrea D, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Mike f, Thank you for taking the time to leave a review. I do apologise that you did not enjoy the food provided at the recent awards event hosted at our hotel. The organisers liaised with the hotel to produce a menu that catered to all their guests preferences and as I can see on this occasion it did... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed February 19, 2015 via mobile

Good rooms, excellent service, lovely staff who are very professional. Food is to a good standard too Also very quiet in my room at the back of the hotel. Big building works either side which mean that taxi and car access is restricted and not what you expect for this class of hotel. There is no reason why the access... More 

Helpful?
Thank HawkeridgeWill
Marianne M, Executive Manager at Park Plaza Riverbank London, responded to this review

Dear HawkeridgeWill Many thanks for your review, I am delighted to read that you enjoyed the hotel, and will pass your lovely comments to the entire team. In relation to the building works unfortunately this is entirely out of our control although we work closely with the contractors to ensure minimal disruption to our guests. The access road has not... More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Chino Latino
Chino Latino
Cuisines: Sushi, Asian, Fusion
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Business Center with Internet Access
  • Conference Facilities

Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Location: United Kingdom > England > London
Price Range: $150 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Plaza Riverbank London 4*
Number of rooms: 395
Reservation Options:
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England
Hotel Style:
#261 Luxury Hotel in London
#273 Business Hotel in London
#282 Romantic Hotel in London
#316 Family Hotel in London
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