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Park Plaza London Riverbank

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Traveler (1741)
Room & Suite (757)
Dining (76)
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Rooms
Dec 23Dec 24
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1 room, 2 adults, 0 children
Standard Room
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About
  • Excellent41%
  • Very good34%
  • Average14%
  • Poor7%
  • Terrible4%
Certificate of Excellence
With landmarks such as Big Ben, the London Eye, Westminster Abbey and Tate Modern just a stone’s throw away, Park Plaza London Riverbank is the perfect base for a London adventure. The hotel’s 504 deluxe air-conditioned guestrooms include Executive Rooms and Suites with Bose CD/DVD player, and a pull-out sofa bed for children. Choose the Family Getaway package for the ultimate family-friendly stay. Guests can also upgrade to the 12th floor Executive Lounge with its stunning city views. Among the additional facilities are the award-winning Chino Latino Pan-Asian Restaurant & Bar, a 24-hour Room Service menu, a modern, well-equipped fitness centre and an indoor swimming pool, steam room and sauna facilities.
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Property amenities
Room Service
Fitness Center with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Wheelchair access
Bar/Lounge
Public Wifi
Meeting Rooms
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
River View
Harbor View
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:A Warm Welcome To Winter
Hotel deals
Location
Full view
92Great for walkers
Grade: 92 out of 100
31Restaurantswithin 0.25 miles
10Attractionswithin 0.25 miles
Reviews(5,682)
Traveler rating
  • 2,617
  • 2,166
  • 928
  • 446
  • 273
Traveler type
Time of year
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  • English
Reviewed yesterday
Hotel in a prime position for the night view of the Thames. Bed very comfortable and large enough for two wide adults. For the price paid I would have expected an extremely clean room and bathroom, but little things niggled like the grubby floor in the shower cubicle which could have done with regrouping or replacing. Problems over not being given the room we booked were quickly sorted out at check in, but this shouldn’t have happened. Breakfast was no better than a Premier inn buffet breakfast. Many items were cold, queue was long and restaurant was half a bar with low tables and low seating. Staff were lovely and very efficient.
Review collected in partnership with Park Plaza Hotels
Reviewed yesterday
Good location and good facilities. I almost felt like a bit of an inconvenience at this hotel. Staff didn't seem that bothered and I have experienced far better service. Bit hit and Miss. Staff didn't seem to know all the info. I asked on a Saturday what time breakfast opened and was told 6:30am. Arrived and it opens at 7:00am which sort of sums up my 2 day stay
Review collected in partnership with Park Plaza Hotels
graceclay
County Durham, United Kingdom
52
Reviewed yesterday
I loved this hotel as soon as I stepped foot in it. It is lovely and modern and the sparkly floor in the lift was really cool! We were in a double room and we loved it, huge tv, huge bed, lovely bathroom, what more can you ask for! We also got room service around 1:30am and it was great! The mood lighting, air conditioning, curtain opens and closing via the remote was also fab!
The hotel is also situated very nicely along the river thymes and myself and my boyfriend had a lovely stroll along parliament.
Thank graceclay
timjo37
Brighton, United Kingdom
73
Reviewed yesterdayvia mobile
Expensive but nice room , shame they tried to charge me again both on booking in and booking out despite showing my receipt that I had paid.
Food good but overall recepation staff not helpful .It took away from our short break .Expensive room but no water within the room,
Thank timjo37
DW1
10
Reviewed 2 days agovia mobile
I stayed at this hotel back in November and whilst rushing to check out stupidly left my watch in the room . I rang immediately and was told it was definitely not there . I left a negative review on here and 30 minutes after it went live the manager called me saying the watch had been found . This was very suspicious to me but I was so relived I just thanked them and asked how I could get it back . They told me they would not return it to me and I either had to collect it or arrange a courier . I live several hours from London , so I decided to book a courier to collect and deliver to my home . So up to now I have arranged two couriers with two different companies , the first time the hotel denied any knowledge of recieving my label that I emailed on behalf of the courier so it could be scanned through . So the courier couldn’t take it . The second courier I booked informed me that the hotel said there was no parcel and they didn’t know what he was talking about and he also had to leave empty handed ! I am furious I am out of pocket having booked these couriers who have both been able to collect nothing and I have called the hotel so many times yet every person I speak too acts confused and like they have no idea what I’m talking about . I have spoken to the general manager , housekeeping team , reception staff and security , I have left my name , contact number , email address and all my details and not once has anyone contacted me to inform me of what’s going on . It’s quite clear my item has been stolen now and I will be informing the police immediately . I have never encountered such an awful experience simply trying to get MY OWN property back . Avoid this hotel if you like to be treated with any respect as a paying customer .
Thank DW1
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Questions & Answers
Ask a question
chrissy1870
November 30, 2018|
AnswerShow all 3 answers
Response from Patio47 | Reviewed this property |
Sorry I have no answer, don’t really understand the question...
0
Votes
GallopingGaloshes
November 28, 2018|
AnswerShow all 6 answers
Response from MarkS_PPRL | Property representative |
Hi there Please call our concierge team and speak to Bradley the head concierge who would be delighted to assist you. The hotel number is 02077692501 Best regards Sarah
0
Votes
Room Tips
"double room"
graceclay
yesterday
Read review
"Get a riverview it's worth the extra see the lights of the London Eye etc"
Doddywrexham
1 week ago
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"When checking in, ask for a room with a river view, otherwise you get the flats opposite."
dalvinderm2016
2 weeks ago
Read review
"if the upgrade isnt too expensive upgrade to a river view room"
Frecklesdog
4 weeks ago
Read review
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PRICE RANGE
$146 - $326 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park plaza riverbank london hotel londonpark plaza londonlondon park plazariverbank park plaza london
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
545
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