We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
With landmarks such as Big Ben, the London Eye, Westminster Abbey and Tate Modern just a stone’s throw away, Park Plaza London Riverbank is the perfect base for a London adventure. The hotel’s 504 deluxe air-conditioned guestrooms include Executive Rooms and Suites with Bose CD/DVD player, and a pull-out sofa bed for children. Choose the Family Getaway package for the ultimate family-friendly stay. Guests can also upgrade to the 12th floor Executive Lounge with its stunning city views. Among the additional facilities are the award-winning Chino Latino Pan-Asian Restaurant & Bar, a 24-hour Room Service menu, a modern, well-equipped fitness centre and an indoor swimming pool, steam room and sauna facilities.
Hotel in a prime position for the night view of the Thames. Bed very comfortable and large enough for two wide adults. For the price paid I would have expected an extremely clean room and bathroom, but little things niggled like the grubby floor in the shower cubicle which could have done with regrouping or replacing. Problems over not being given the room we booked were quickly sorted out at check in, but this shouldn’t have happened. Breakfast was no better than a Premier inn buffet breakfast. Many items were cold, queue was long and restaurant was half a bar with low tables and low seating. Staff were lovely and very efficient.
Good location and good facilities. I almost felt like a bit of an inconvenience at this hotel. Staff didn't seem that bothered and I have experienced far better service. Bit hit and Miss. Staff didn't seem to know all the info. I asked on a Saturday what time breakfast opened and was told 6:30am. Arrived and it opens at 7:00am which sort of sums up my 2 day stay
I loved this hotel as soon as I stepped foot in it. It is lovely and modern and the sparkly floor in the lift was really cool! We were in a double room and we loved it, huge tv, huge bed, lovely bathroom, what more can you ask for! We also got room service around 1:30am and it was great! The mood lighting, air conditioning, curtain opens and closing via the remote was also fab! The hotel is also situated very nicely along the river thymes and myself and my boyfriend had a lovely stroll along parliament.
Expensive but nice room , shame they tried to charge me again both on booking in and booking out despite showing my receipt that I had paid. Food good but overall recepation staff not helpful .It took away from our short break .Expensive room but no water within the room,
I stayed at this hotel back in November and whilst rushing to check out stupidly left my watch in the room . I rang immediately and was told it was definitely not there . I left a negative review on here and 30 minutes after it went live the manager called me saying the watch had been found . This was very suspicious to me but I was so relived I just thanked them and asked how I could get it back . They told me they would not return it to me and I either had to collect it or arrange a courier . I live several hours from London , so I decided to book a courier to collect and deliver to my home . So up to now I have arranged two couriers with two different companies , the first time the hotel denied any knowledge of recieving my label that I emailed on behalf of the courier so it could be scanned through . So the courier couldn’t take it . The second courier I booked informed me that the hotel said there was no parcel and they didn’t know what he was talking about and he also had to leave empty handed ! I am furious I am out of pocket having booked these couriers who have both been able to collect nothing and I have called the hotel so many times yet every person I speak too acts confused and like they have no idea what I’m talking about . I have spoken to the general manager , housekeeping team , reception staff and security , I have left my name , contact number , email address and all my details and not once has anyone contacted me to inform me of what’s going on . It’s quite clear my item has been stolen now and I will be informing the police immediately . I have never encountered such an awful experience simply trying to get MY OWN property back . Avoid this hotel if you like to be treated with any respect as a paying customer .