Booking was easy & so was our check in. Staff were very helpful. We stayed in a suite which was a bit dated. However, it was reasonably priced for our one night stay. We would use this hotel again if we wanted to go back to Greenwich.
Hotel well situated right next door to the rail station and a short walk into the centre of Greenwich town centre for all the famous sites etc. The reception staff were very welcoming and friendly and made checking in very easy. Our superior room was large with a big king size bed,a sofa, separate shower and bath with a separate toilet which was nice, overall it was a nice room, although once you start to look around the hotel you see that a number of areas and rooms are in serious need of a update. The worst thing was the carpet in our room which was stained and could do with being cleaned, it was even worse in the communal areas and corridors where the carpets were filthy and stained with patches were someone had obviously had some sort of accident and it had been cleared but not throughly, considering the cost per night that they charge I was expecting a much higher standard. I would recommend using the Ibis hotel further down the road which is also part of the same group which although is more basic/budget is much better value and far cleaner.…
Perfectly clean room. Comfy beds and staff were happy to help at all times. Breakfast was excellent, and from ordering and leaving was never longer than 20 minutes. We had an executive room and had the view over the entrance to the hotel which was quite nice.
Hotel is in a good location. Breakfast expensive so went to cafe down the road. Carpet in room was stained and would have expected more for the price paid. I would say this hotel is ordinary and could be updated starting with new carpets. Would think twice before staying again
Really lovely hotel very centrally located to all the sights of Greenwich. Super friendly reception hosts who allowed an early check in which really helped as we had limited time in the area and arrived early. Room and facilities spotless and very comfortable. Couldn't recommend enough if you're in the area. Easy to get to the O2 also by boat from very close by or bus which is even closer to the hotel. Thanks for a lovely stay
The Hotel rooms were spacious and clean. The staff were excellent, very friendly and very helpful, couldn't fault their service. The only point which let down this visit was the kitchen - the food wasn't great: it took an age to appear after ordering, (30 minutes on average). I asked the chef, who spent more time out of the kitchen than in it, if he had to catch the cow before killing it and turning it into burgers - then to find that it was like eating a leather sole. The homemade "Farmhouse" pizza was tasteless, hardly any flavour of cheese and no seasoning. I have to say that one barman on duty when dozens of people return from a concert and are dry as a bone and in need of a drink is pretty poor service and very stressful, not only for the barman but also for the thirsty people who are standing in yet another long queue..... On a good note, the breakfasts were very good.…
weve been to this hotel before prepandemic and this was first time post pandemic. everything same as previously except chaos at breakfast. previously it was self serve buffet and staff got you your hot drinks. this time you sat at a table and staff took your food order and drinks order. total chaos as not enough waiting staff. they prioritised food order and forgot drinks orders. girl at bar doing drinks orders didnt seem to have a speed button. if she went any slower she would stop altogether. if going to continue this way then need more staff on covering less tables. manager was bringing food out and clearing tables it was that busy. people getting angry at waiting times
We booked the family room 2 adults and 2 children, all was going well until the fire alarm test went off at 3pm on a Friday, the two tiny signs that were dotted around the hotel we didn't see. We did suggest having one on the desk or a member of staff mentioning it. So Basically are stay went down hill and we had to leave the hotel and move to another at 1am as my son wouldn't stay. So that is the negative... Put that to one side we absolutely loved the hotel it was easy to find the car parking was snug but we managed to park are car. Parking is £21 per 24hrs . The room was lovely ,bathroom had a bath and shower however the toilet was in a separate area in the room. The hotel was next to the DLR train station, the walk to the cutty sark and pier was around 15 min .The high street and loads of restaurants. Greenwich market was a massive hit we loved it . We booked the hotel as we wanted somewhere near the 02,as mentioned only a 15 min walk to the pier and one stop on the boat to North Greenwich, no problem getting the boat back, myself and daughter felt incredibly safe she is age12 walking through Greenwich at 11.30pm . I would love to return to Greenwich I cant comment on the hotels food as we didn't eat there. My husband had a few drinks in the bar which he said was nice .If it wasn't for the fire alarm we would have love are stay. The manger Jemima was really helpful and understanding as were the staff they couldn't have helped more .I would return but maybe a girlie break away…
Very convenient hotel to Greenwich. Very professional staff. Cashless so have a credit card. Ate breakfast a la carte today. Meal was generous and delicious. Our server, Solace, was excellent and brought many smiles to our table. Rooms need a bit of TLC. Beds very comfortable. Good AC. Thoroughly enjoyed our visit and would stay here again. Highly recommend this hotel.
I stayed at the Novotel for 3 nights and had a pleasant time. Check in and out was quick and efficient. Breakfast was tasty and there was good selection. The staff were friendly and attentive. The hotel is situated in an ideal location for exploring Greenwich.