Novotel London Greenwich
2,332 reviews
#421 of 1,184 Hotels in London
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173-185 Greenwich High Road, London SE10 8JA England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (172)
Dining (67)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 11/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#421 of 1,184 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
In line with local government recommendations, we have closed the restaurant, bar and leisure facilities in our hotel. Where possible, we are providing room service or grab and go options for guests. The Novotel London Greenwich is a 4 star hotel in the heart of historic Greenwich, southeast London. Holiday makers are just 5 min walk from the National Maritime Museum and Royal Observatory and can explore the city with train and DLR station opposite the hotel. Business guests are just 12 min from the Canary Wharf financial district and enjoy the convenience of WiFi . Relax in our Gourmet Bar and leisure suite. Limited pay parking on site operating on a first come first parked basis.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Restaurant
Business Center with Internet Access
Conference facilities
Baggage storage
Concierge
Wifi
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Banquet room
Meeting rooms
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Languages Spoken
English
Location
Full view
93Great for walkers
Grade: 93 out of 100
67Restaurantswithin 0.3 miles
16Attractionswithin 0.3 miles
Contact
173-185 Greenwich High Road, London SE10 8JA England
Getting there
Rental CarsSee rental cars from $28/day
2332Reviews49Q+A100Room tips
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Popular mentions
We stayed at the Novotel for two nights as we were visiting the Greenwich Comedy Festival. We chose it due to its close proximity to the festival and had stayed at the hotel four years ago. We arrived just after 3pm and used the car park in the basement. The hotel parking was full but we managed to find a space and showed the receptionist a photo of where we had parked. We were told it was ok where we were but if a space became available the next day could we move it to within an actual marked bay. We asked if they wanted the car registration, the reply being ‘no, it’s fine’ and there was no mention of what the overnight parking charge was. As we were tight for time we dropped our bags in our room (407) and headed out. We returned at around midnight, and after unpacking our bags we established the television in the room wasn’t working, nor was the telephone. We also found exposed cables and sockets hanging off the wall next to the desk in the room. After going to reception, and someone visiting our room, we were offered another room (332). We hadn’t planned on changing rooms at 12:15am, but couldn’t stay where we were. The room we moved to only had one issue, neither reading light attached to the bed were working. This was mentioned to a member of staff at breakfast the next morning. The gentleman said he’d raise it with their maintenance team, however they didn’t work on Sunday, so it wouldn’t be fixed whilst we were there. Breakfast was fine each day. The staff serving each day were very polite and attentive. No complaints there. When we left we asked if the shutter for the car park would simply raise as we left? The receptionist on duty looked surprised as there was no note we had parked in the car park. She then presented us with a bill for £36, 2 days parking at £18 per day. I said I thought they might like to consider reducing that due to the issues we had had and the fact we had had to change rooms. She said she looked at the handover notes and there was no mention of the issues I described. I was surprised by that as it seemed other members of staff knew. Even the chef on duty on the morning we were leaving mentioned the issues we had had when he came and had a chat with us to check breakfast was ok. Having used the train on our previous visit we chose to drive on this occasion as it made it easier for what we had planned after checking-out. We will review that if we were to stay here again.…
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Date of stay: September 2021
Value
Service
Sleep Quality
Helpful
So first good points : when we arrived one lady (blonde, Londoner) was really helpful helping us park, was kind to our little boy, patient and found our booking straight away when another very unhelpful girl couldn’t find it after giving our name multiple times. she came over to us to save bringing our little boy to the desk and offered us a drink. it’s little things like that that make the difference. great location for Greenwich. cheap. food was great and the restaurant and lobby was nice and modern. the breakfast staff were all so so friendly and nice on both days. one lovely lady even remembered our order from the previous day, they were all playing with our little boy and generally making us feel really welcome. And now the negative unfortunately: we were in an ‘executive’ room and it was very basic. no tea, coffee or water or anything at all in the room, bathroom was extremely old fashioned and weirdly the toilet was completely separate, a tiny dingy room. air con was absolutely useless - did nothing. floor was dirty in the room, bits of wrapper and stains all over the carpet. we asked for a cot for our 1 year old, they put up the sofa bed which obviously wouldn’t be suitable. I asked for a cot and they brought one up but didn’t offer to assemble it, or disassemble the sofa bed they just left it for us to sort out. girl at the desk when we arrived couldn’t be bothered, couldn’t find our booking after spelling our name multiple times. my little boy was getting restless after spelling it for the 4th time so I started to follow him around while she ‘searched’, as soon as I walked a metre away she started serving someone else! terrible customer service and I was glad the other girl was there to take over. we ate at the restaurant on the Friday evening. the man who served us was not unfriendly but not friendly either… hardly spoke to us but wasn’t rude. however he was extremely bossy and unkind to a younger member of staff working with him, I’ve heard people talk to animals better than the way he spoke to the young man and we felt really awful for him. All in all it was somewhere to lay our heads but would never stay again. Very basic and would be really easily improved with some tiny changes…
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Date of stay: September 2021Trip type: Traveled with family
Helpful
Disappointingly tatty for a Novotel. Rooms need a refresh, our shower didn’t work properly, and the breakfast was not good value for money. Staff lovely and beds clean, but there are much nicer Accor properties across London. I would probably seek them out again next time.
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Date of stay: September 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
We stayed at the Novotel Greenwich for two nights at the Bsnk Holiday weekend. Super rooms. Clean. V comfy beds. Staff helpful on check in despite a short delay. Stand outs were the breakfasts and Akex's team making breakfast a sure fire winner. The bar on Sunday evening was fun. Slick service. Personable bar team. Thank you. We will be back!
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Date of stay: August 2021Trip type: Traveled with family
Helpful
Excellent hotel, near all Greenwich attractions and lots of restaurants and pubs. Easy access from DLR. Excellent service and friendly staff. Clean and felt very safe. COVID restrictions in place were simple to follow.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
PRICE RANGE
$105 - $235 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel london greenwich hotel london, accor london greenwich, london novotel, novotel greenwich
LOCATION
United KingdomEnglandLondonGreenwich / East End / East London
NUMBER OF ROOMS
151
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Claim Your Listing Frequently Asked Questions about Novotel London Greenwich
Which popular attractions are close to Novotel London Greenwich?
Nearby attractions include Greenwich (0.05 miles), The Fan Museum (0.3 miles), and Greenwich Picture House (0.2 miles).
What are some of the property amenities at Novotel London Greenwich?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness center.
What food & drink options are available at Novotel London Greenwich?
Guests can enjoy an on-site restaurant, complimentary tea, and free instant coffee during their stay.
What are some restaurants close to Novotel London Greenwich?
Conveniently located restaurants include The Golden Chippy, The Prince of Greenwich Pub, and Buffalo American Grill & Tex-Mex.
Are there opportunities to exercise at Novotel London Greenwich?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Novotel London Greenwich?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel London Greenwich offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Novotel London Greenwich?
Many travelers enjoy visiting Tower of London (3.4 miles), Old Royal Naval College (0.5 miles), and HMS Belfast (3.5 miles).
Is Novotel London Greenwich accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.