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Novotel London Greenwich

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Traveler (496)
Room & Suite (232)
Dining (76)

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About

#432 of 3,039 hotels in London
Location
4.4
Cleanliness
4.4
Service
4.4
Value
4.1
GreenLeaders Bronze level
The Novotel London Greenwich is a 4 star hotel in the heart of historic Greenwich, southeast London. Holiday makers are just 5 min walk from the National Maritime Museum and Royal Observatory and can explore the city with train and DLR station opposite the hotel. Business guests are just 12 min from the Canary Wharf financial district and enjoy the convenience of WiFi . Relax in our Gourmet Bar and leisure suite. Limited pay parking on site operating on a first come first parked basis.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid private parking on-site
Parking garage
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Snack bar
Kids club
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Non-smoking hotel
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Desk
Dining area
Housekeeping
Flatscreen TV
Sofa bed
Walk-in shower
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Iron
Laptop safe
Wake-up service / alarm clock
Bath / shower
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, French, Russian, Spanish and 9 more
Traveler Insights
This summary was created by AI, based on 103 recent English reviews.
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Many guests appreciate Novotel London Greenwich for its prime location with easy access to central London and local attractions, as well as its proximity to train and DLR stations. The hotel's modern decor and inviting ambiance have earned praise, though some travelers suggest that updates and maintenance are needed. While the cleanliness and comfort of the rooms are praised, others point out that the bathroom setup could be improved. The staff's friendly service is often commended, but some guests experienced inconsistent service quality. Opinions on the hotel's value are mixed, with factors like location, breakfast, and room size being key considerations.
Location
Convenient
Atmosphere
Sophisticated
Rooms
Comfortable
Value
Fair
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
Location
Convenient
Travelers appreciate the hotel's excellent location, with easy access to central London, Greenwich and local attractions, and proximity to train and DLR stations.
  • Jeff H
    Jeff H
    Sep 2023 1 contribution
    ...Even included a small fridge which is an exception, Location wise its within walking distance of the activity - restaurants, museums etc...
  • JulianCope
    JulianCope
    Sep 2023 21 contributions
    First rate service at fantastic location Hotel 50 metre from dlr or main line station approximately 10 mins to London centre...
  • foodie3s
    foodie3s
    Sep 2023 175 contributions
    ...It’s a great location close to the station but as my room looked over this, it was very noisy overnight which is to be expected but I had an awful night sleep...
  • MelCon21
    MelCon21
    Sep 2023 30 contributions
    ...The location is very close to Greenwich station and centre...
  • Var M
    Var M
    Aug 2023 1 contribution
    ...The hotel has a convenient location, as only a 10-minute walk to the observatory, a beautiful park, maritime and musical academies, museums, a pier, many taverns, pubs and restaurants, markets, and much more...
  • Roam51662909592
    Roam51662909592
    Aug 2023 1 contribution
    Perfect location, very lovely staff...
  • dubros
    dubros
    Aug 2023 30 contributions
    ...The location is excellent right beside Greenwich Station and with so many amenities nearby...
  • Carlos Costa
    Carlos Costa
    Jul 2023 1 contribution
    ...The location is great, as you have lot of places to see around, and literally on the next door there is a Train & DLR station from where you can get to either central London or the Canary Wharf area very quickly!...
  • SingBob
    SingBob
    Jul 2023 251 contributions
    ...That said the staff were very friendly and helpful, and the location is fantastic, literally on top of the DLR and trains into central London...
  • Carolina V
    Carolina V
    Jun 2023 12 contributions
    ...The hotel's location, right in front of the DLR and train station, was fantastic, allowing us easy access to all of London's attractions...
  • Arpana H
    Arpana H
    Jun 2023 2 contributions
    ...Location, style and comfort, Greenwich station is right next door and walk to the Cutty Sark and the village all minutes away...
  • Nico H
    Nico H
    Apr 2023 1 contribution
    ...The hotel has a good location, the train station is only 2 minutes away on foot...
  • Alan T
    Alan T
    Apr 2023 1 contribution
    Nice location good transport link the bed was really comfy...
  • Munki S
    Munki S
    Mar 2023 80 contributions
    Liked :The location was just right for us as we love Greenwich and its handy for the tube too... Payment for parking was quite a lot per day, but you pay for the practicality and location...
  • Daffodil2004
    Daffodil2004
    Nov 2022 104 contributions
    ...The location of this hotel is excellent if you’re visiting Greenwich and the local area, The City or the East End...
  • TerrierMcD
    TerrierMcD
    Oct 2022 10 contributions
    Great location right next to Greenwich DLR & National Rail station so easy connections into central London of around 35 mins...
  • AR
    AR
    Oct 2022 36 contributions
    ...The positives are the location, it’s literally minutes from the station...
  • John W
    John W
    Oct 2022 42 contributions
    ...Breakfast is good snd location next to DLR and near Greenwich Park is excellent...
  • DARREN M
    DARREN M
    Oct 2022 16 contributions
    Great location for travelling into London...
  • John B
    John B
    Oct 2022 48 contributions
    ...Positives :good location,good beds,goo breakfast,friendly staff...
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Atmosphere
Sophisticated
Many travelers praised the hotel's stylish, modern decor and inviting ambiance, while some highlighted the need for updates and maintenance.
  • foodie3s
    foodie3s
    Sep 2023 175 contributions
    Lovely ambience in the hotel and was greeted by a receptionist who was efficient and really helpful...
  • Funmilola D
    Funmilola D
    Aug 2023 1 contribution
    ...the hotel is very fanciful and full of nice luxury art pieces (scattered around the hotel) ...
  • devika n
    devika n
    Aug 2023 1 contribution
    Their restaurant and bar has really good vibes looks so amazing and peaceful to go...
  • Roam51662909592
    Roam51662909592
    Aug 2023 1 contribution
    ...Really quiet despite being right by the train line, nice stylish lobby...
  • c1234567890123456789
    c1234567890123456789
    Aug 2023 4 contributions
    ...Nice and comfortable room, good facilities. The bar area was modern and relaxing...
  • Stepanova J
    Stepanova J
    Jul 2023 2 contributions
    ...I was greeted with a warm hospitality and an inviting ambiance that set the stage for a nice dinner. The first thing that struck me was the attention to detail in the restaurant's decor... The tasteful lighting, stylish furnishings, and carefully curated artwork created an atmosphere of sophistication and refinement...
  • Carlos Costa
    Carlos Costa
    Jul 2023 1 contribution
    ...The hotel itself is very pleasant, with a great ambiance, and the rooms are quite nice... They work like a family, and this adds up to the already-great hotel ambiance...
  • Victorine V
    Victorine V
    Jul 2023 9 contributions
    ...The restaurant/lobby is nicely decorated which makes you feel at home...
  • Poppy H
    Poppy H
    Jun 2023 15 contributions
    ...The hotel is modern and tastefully decorated, situate conveniently next to Greenwich DLR for travel...
  • BDL
    BDL
    Jun 2023 7 contributions
    Couldn’t recommend this hotel for a great weekend vibe..Stopped off for a quick bite to eat and drink and glad I did as the very relaxed ambiance in the bar lounge had some awesome stuff on duty(Daniel / Michael) working the Sunday shift had awesome attitudes to their role and jobs...
  • Peter B
    Peter B
    Jun 2023 22 contributions
    ...A small water bottle in the room would have been nice...
  • Donna G
    Donna G
    May 2023 2 contributions
    ...The room was brilliant, lovely comfortable bed, huge tv, little fridge with water and a coffee maker ...
  • Stepanova J
    Stepanova J
    Mar 2023 2 contributions
    ...The new look of the restaurant, bar and lobby area looks so warm and accommodating...
  • Ktgj8
    Ktgj8
    Mar 2023 6 contributions
    ...It's just a really friendly and relaxed atmosphere and the scenic views of Greenwich really aren't one to miss!...
  • rstrachan80023
    rstrachan80023
    Mar 2023 55 contributions
    ...Basic rooms with no bedside plugs...
  • Maggie K
    Maggie K
    Mar 2023 1 contribution
    ...The rooms were tired and needed refreshing but ok, nothing flash...
  • David M
    David M
    Nov 2022 3367 contributions
    ...The room was in need of redecorating but bed comfortable...
  • John B
    John B
    Oct 2022 48 contributions
    ...This was not the four star hotel experience and the management should be ashamed to have rooms and corridor carpets so manky.Will not return and wouldn’t recommend...
  • TerrierMcD
    TerrierMcD
    Oct 2022 10 contributions
    ...The decor in the rooms is modern & fresh but needs some tlc...
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Rooms
Comfortable
Guests reported mixed feedback about the rooms, citing cleanliness, comfort, and spaciousness. However, many noted that rooms needed updating, redecorating, and better maintenance.
  • MelCon21
    MelCon21
    Sep 2023 30 contributions
    ...Room was very comfortable with great beds and air conditioning was fantastic since London was boiling!...
  • b0ffin
    b0ffin
    Aug 2023 7 contributions
    ...Our superior twin room was well equipped and provided all that we expected, including 2 single beds, (each of which was big enough to pass as a double bed), large TV, hairdryer, ironing board and iron, kettle, small refrigerator, and most importantly a small safe... Having said that, we might also mention Ann, who was very helpful on reception, Elena, leading the team servicing the rooms, as well as the very helpful maintenance man whose name I didn’t catch... The Novatel Greenwich Hotel is a large modern hotel ideally situated next to Greenwich Station, which provides access to the national rail system as well as the Docklands Light Railway (DLR)...
  • Blondie
    Blondie
    Aug 2023 4 contributions
    ...I arrived on Saturday with my daughter with a coach party,unfortunately the room we were allocated was a disabled room with a double bed,as I'm not disabled we asked for another room. That's when the two of them sorted everything out and found us a twin room so it's a big thank you from myself and daughter and course Novotel...
  • Katrina R
    Katrina R
    Aug 2023 1 contribution
    ...We found George to be incredibly helpful, friendly and accommodating, even running up to check on the room for us...
  • SingBob
    SingBob
    Jul 2023 251 contributions
    ...Similarly the heating/ ac controls in the room are analog, more 'on or off' than fine tuning. The servicing of the room was hit and miss... We had a "Premier" room but had to ask for refills for the coffee machine every day ...
  • kasnoobe
    kasnoobe
    Jul 2023 2 contributions
    The hotel is good located in a more quite district outside the big city and despite that very comfy and close to get in the city, for instance by boat in 45 min... Rooms are quite ok..the extra bed is not very comfortable but with an extra cover no problem...
  • Poppy H
    Poppy H
    Jun 2023 15 contributions
    ...The room is big by London standards and beds are very comfortable... We reported a couple of minor issues with our room on the first night- too hot and sink not draining, but this was quickly remedied... We were swapped to another room and provided with floor fans to counteract the effect of the great weather we’re currently experiencing...
  • Donna G
    Donna G
    May 2023 2 contributions
    ...The room was brilliant, lovely comfortable bed, huge tv, little fridge with water and a coffee maker ... The room was spotlessly clean with lovely large bath towels and hand towels to use... Room service was available and we had the towels replaced and bins emptied the next morning... Downstairs has a large reception room and off that is the bar which is open 24 / 7 to customers and a nice restaurant...
  • Munki S
    Munki S
    Mar 2023 80 contributions
    ...The bedroom had everything we wanted, a separate shower and bath, with a separate toilet too...
  • Madeleine B
    Madeleine B
    Feb 2023 3 contributions
    ...Our first room (340), the toilet did not flush and we asked to change rooms. In our second room (426) our toilet was equally as bad and the shower had scalding water like a kettle that could not be adjusted so we were unable to use it... When we arrived back in our room after midnight we were too tired to ring reception and complain again so went to sleep and told them about this in the morning...
  • Brian W
    Brian W
    Jan 2023 5 contributions
    ...Corridors and rooms are disgusting , our shower smelt of sewage and the room had holes in the walls and stains all over the carpets , oddly the toilet was not in the bathroom and didnt even have a sink in it...
  • Gary D
    Gary D
    Dec 2022 12 contributions
    ...They made sure our room was ready and sorted for when we arrived, the room was lovely and my daughter was surprised with an extra special gift in the room...
  • Daffodil2004
    Daffodil2004
    Nov 2022 104 contributions
    ...As other guests have shared, the rooms are quite tired and could do with a refresh, but… I found mine to be large, clean and the bed very, very comfortable... Book an executive room if you want the little extras in your room... If you end up paying more than around £130 a night (room only) for this hotel you will be disappointed...
  • Alison L
    Alison L
    Nov 2022 2 contributions
    The entry level is pleasant making you think you're in for a lovely stay... The toilet is in a separate room, with no basin... That aside, the room itself was tired and in need of maintenance... We spoke to a lovely receptionist who moved us next door to room 342... Unfortunately the lights in that room were not working - in fact some of them appeared to be held together with sticking tape... Another trip to reception resulted in move to room 340... When we checked out, we said again that we weren't very happy with our room and the receptionist told us that you are in the process of a refurbishment, so you clearly know a refresh is needed... How dare you then expect us to pay for such a substandard room...
  • stephanierichardson6
    stephanierichardson6
    Nov 2022 1 contribution
    My husband and I booked in to stay in this hotel on a Saturday evening, it was £166. The room was disgusting, the carpet was so stained and dirty... I went back to our room upset and found there was someone else’s underwear and shoes in the draws!!... My husband and I left immediately, no apology from reception just we have to take it up with booking.com...
  • DonandRich
    DonandRich
    Oct 2022 50 contributions
    We booked two rooms for my family and I as I was running the London Marathon the next day... We when arrived at the hotel it seemed like the reception staff did not have our booking... After searching the system, they found the bookings but allocated rooms on different floors even though they were on the same booking, we thought this would have been an obvious thing to do... When we got to our room, it was extremely small and very dirty... Infact if there was an emergency in the room you would have needed to use your own mobile phone... We explained all these issues to reception staff, and they came to the room, and agreed things were not of an acceptable standard... Again, problems in the dining room there was a water leak right by the food...
  • John W
    John W
    Oct 2022 42 contributions
    ...Come in Novotel major investment in the decoration and some of the bedroom fittings required...
  • AR
    AR
    Oct 2022 36 contributions
    I stayed here one night for work... The negatives were the rooms are just far too hot... The carpet was full of stains in one room but mine was fairly clean...
  • John B
    John B
    Oct 2022 48 contributions
    ...Positives :good location,good beds,goo breakfast,friendly staff. This was not the four star hotel experience and the management should be ashamed to have rooms and corridor carpets so manky.Will not return and wouldn’t recommend...
  • Neil P
    Neil P
    Sep 2022 80 contributions
    ...Significant carpet stains in the two rooms we booked giving the folding of a neglected and unloved hotel...
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Value
Fair
Travelers have mixed opinions about the value of the hotel. Some feel it's overpriced for the quality offered, while others find it worth the cost due to factors like location, breakfast, and room size.
  • Jeff H
    Jeff H
    Sep 2023 1 contribution
    My wife and I found this establishment to be of great value...
  • Roam51662909592
    Roam51662909592
    Aug 2023 1 contribution
    ...Right next to the DLR and overground...
  • SingBob
    SingBob
    Jul 2023 251 contributions
    ...Greenwich has a lot of 3/ 4 star hotel choice, so shop around...
  • Sławomir J
    Sławomir J
    Jul 2023 1 contribution
    ...Thank you :) Good location next to DLR and Railway Station...
  • Poppy H
    Poppy H
    Jun 2023 15 contributions
    ...The room is big by London standards and beds are very comfortable...
  • jean jacques Mamba
    jean jacques Mamba
    May 2023 2 contributions
    ...Big Space in exécutive room and correct rate...
  • Alan T
    Alan T
    Apr 2023 1 contribution
    ...The breakfast is worth the cost due to the huge in hand selection of well prepared and cooked food...
  • MikeAtsill
    MikeAtsill
    Apr 2023 166 contributions
    ...The hotel is very easy to find and has a DLR station next door which makes travelling to/from O2 very simple and cheap using DLR/Jubilee line...
  • Seth H
    Seth H
    Apr 2023 1 contribution
    ...This is not what you’d expect from a 4 star hotel by any means. The hotel refused to take any responsibility and blamed us for the last minute booking...
  • Adam C
    Adam C
    Apr 2023 5 contributions
    Me and my fiancee had a lovely weekend stay in Novotel Greenwich...
  • Munki S
    Munki S
    Mar 2023 80 contributions
    ...Payment for parking was quite a lot per day, but you pay for the practicality and location...
  • Daffodil2004
    Daffodil2004
    Nov 2022 104 contributions
    ...If you’re visiting the West End, don’t trek out there... If you end up paying more than around £130 a night (room only) for this hotel you will be disappointed...
  • stephanierichardson6
    stephanierichardson6
    Nov 2022 1 contribution
    My husband and I booked in to stay in this hotel on a Saturday evening, it was £166... My husband and I left immediately, no apology from reception just we have to take it up with booking.com...
  • TerrierMcD
    TerrierMcD
    Oct 2022 10 contributions
    ...For a 4 star hotel this is inexcusable for the proves being charged In all a pleasant stay but fixtures & fittings & carpets in serious need of a revamp. Come on Novotel you can do so much better!...
  • R…
    R…
    Oct 2022 15 contributions
    ...There is parking underground at quite a cost if you prefer...
  • DARREN M
    DARREN M
    Oct 2022 16 contributions
    ...Executive room was ok although strange smell from drains - but great value for money anyway...
  • DonandRich
    DonandRich
    Oct 2022 50 contributions
    We booked two rooms for my family and I as I was running the London Marathon the next day...
  • Neil P
    Neil P
    Sep 2022 80 contributions
    Novotel should be ashamed of this hotel which is not up to standard and should be avoided at all costs...
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Cleanliness
Spotless
Majority of travelers found the rooms clean and well maintained, although some noted issues with the bathrooms' layouts and minor cleanliness issues.
  • Nigel H
    Nigel H
    Sep 2023 1 contribution
    ...The room was always looked into the see if everything was clean and tidy and that I had everything that I wanted...
  • Adrian W
    Adrian W
    Sep 2023 139 contributions
    ...Easy check on, very helpful receptionist and everything clean and tidy... Room first impressions good...
  • Jeff H
    Jeff H
    Sep 2023 1 contribution
    ...Rooms nice an comfortable and clean with all facilitates one needs for your stay...
  • Katrina R
    Katrina R
    Aug 2023 1 contribution
    ...We found George to be incredibly helpful, friendly and accommodating, even running up to check on the room for us. Overall the hotel is clean, functional and has a great bar in the reception area...
  • dubros
    dubros
    Aug 2023 30 contributions
    ...Our rooms were clean, comfortable, and spacious...
  • Peter B
    Peter B
    Jun 2023 22 contributions
    ...Some parts of the room are a bit worn but everything is clean...
  • Donna G
    Donna G
    May 2023 2 contributions
    ...The bathroom had a shower , which I was grateful for being disabled, a bath and a sink with all complimentary items available and slippers and dressing gown if needed in the wardrobe. Toilet situated inside near the room door... The room was spotlessly clean with lovely large bath towels and hand towels to use... Room service was available and we had the towels replaced and bins emptied the next morning...
  • Victoria M
    Victoria M
    May 2023 1 contribution
    Great hotel perfectly located near the train station... Hotel lovely and clean and breakfast was delish where kids ate for free...
  • jean jacques Mamba
    jean jacques Mamba
    May 2023 2 contributions
    Very nice hôtel , too clean , free parking and good services ...
  • Alan T
    Alan T
    Apr 2023 1 contribution
    ...Only annoying thing was that’s after using the toilet you have to go to the shower/bath area to wash hands meaning your touching 2 doors etc before cleaning hands...
  • Natasha H
    Natasha H
    Apr 2023 1 contribution
    Nice clean room and comfortable warm bed...
  • Nico H
    Nico H
    Apr 2023 1 contribution
    Good and clean rooms, breakfast wasn't too big but okay...
  • James P
    James P
    Mar 2023 2 contributions
    ...Room was great and the cleaning lady was really helpful...
  • nicholas m
    nicholas m
    Mar 2023 54 contributions
    ...Room was clean , bed big and comfortable...
  • Brian W
    Brian W
    Jan 2023 5 contributions
    ...Offered me 30% off my next stay lol , I wiped my feet on the way out........
  • David M
    David M
    Nov 2022 3367 contributions
    ...Maybe the cleaner missed it once, but maybe it had been there a week...
  • Daffodil2004
    Daffodil2004
    Nov 2022 104 contributions
    ...As other guests have shared, the rooms are quite tired and could do with a refresh, but… I found mine to be large, clean and the bed very, very comfortable...
  • R…
    R…
    Oct 2022 15 contributions
    ...The rooms are generally well kept & clean, staff are always extremely friendly and accommodating...
  • TerrierMcD
    TerrierMcD
    Oct 2022 10 contributions
    ...First impressions good, clean & modern in the foyer and the best thing is the staff from the Reception to the restaurant staff & cleaners, all very friendly and doing a good job... Sadly they are let down by the cleanliness of the rooms & hallways...
  • Karen B
    Karen B
    Sep 2022 2 contributions
    ...Yes some of the carpets look like bleach has been spilt on them but our room was spotlessly clean as was the rest of the hotel. The receptionist was welcoming and the housekeeping staff were friendly every time we passed them...
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Service
Inconsistent
Guests often praise the staff's friendly and helpful service, though some report inconsistent service quality and response times.
  • Sarah L
    Sarah L
    Sep 2023 2 contributions
    ...She was very attentive and helpful ensuring we had everything we needed, a great sense of humour and made our evening very enjoyable! Great job Edith, we had a very stressful day and her bubbly personality really lifted us!...
  • Hasnain S
    Hasnain S
    Sep 2023 1 contribution
    ...My family and I enjoyed our stay here and were warmly greeted by a guy named Akif, a remarkably helpful supervisor... We're already planning to return next year, Akif also provided us with valuable information about nearby shops, restaurants, and attractions and he has all his tips...
  • BeccaIansz
    BeccaIansz
    Aug 2023 2 contributions
    ...Always very helpful staff when we stay The breakfast is great and there is a huge choice. Rooms have tea and coffee facilities but may benefit from a couple of bottles of water for guests...
  • Katrina R
    Katrina R
    Aug 2023 1 contribution
    We arrived at the hotel early in the morning, well before check in, and George on the front desk went above and beyond to get us checked in early. After 25 hours of travel with a 5 year old and 3 month old this was very much appreciated... We found George to be incredibly helpful, friendly and accommodating, even running up to check on the room for us...
  • b0ffin
    b0ffin
    Aug 2023 7 contributions
    ...We stayed for 5 nights in the Novotel Greenwich Hotel, in general our stay was all that we wanted and expected, so we were happy. Our experience was that staff were friendly, polite, and helpful, responding quickly to any issues raised... Our superior twin room was well equipped and provided all that we expected, including 2 single beds, (each of which was big enough to pass as a double bed), large TV, hairdryer, ironing board and iron, kettle, small refrigerator, and most importantly a small safe... Happily, maintenance swiftly provided and installed an ideal solution to that problem... Just two months earlier, we had stayed in another very similar hotel in the Novotel chain, so inevitably we compared the experience provided by each of the two hotels... However, we had opportunities to provide our feedback to Noel, and Antonio, and were assured that the management were very well aware of the issues we had mentioned, and that plans were in hand to open up and enlarge the breakfast buffet area, which would address the points we had made... Meanwhile, staff made every effort to provide what we wanted, even going so far as to buy in specially my favourite breakfast cereal... I have already mentioned Noel and Antonio, but in a sense it’s unfair to single out individuals for a mention, as our experience was that all of the staff without exception were friendly, polite, and helpful... Having said that, we might also mention Ann, who was very helpful on reception, Elena, leading the team servicing the rooms, as well as the very helpful maintenance man whose name I didn’t catch... DLR services are frequent and connect with the rest of the capital’s tube network... A London transport bus service stops just outside the hotel on its way into maritime Greenwich (Tourist Greenwich)... A Link ATM machine is located in the ticket hall of the Greenwich Station, which is conveniently next to the hotel... A Sainsbury’s small local supermarket is also very close by...
  • IrvinLDN
    IrvinLDN
    Aug 2023 1 contribution
    Akif's warm welcome and insightful guidance made our stay at Novotel truly memorable. He not only informed us about the hotel amenities but also recommended a delightful boat trip from Greenwich pier to central London, which my kids thoroughly enjoyed... Akif's exceptional customer service and attentive care made us feel valued and well looked after... Kudos to Novotel for having such dedicated staff...
  • kasnoobe
    kasnoobe
    Jul 2023 2 contributions
    The hotel is good located in a more quite district outside the big city and despite that very comfy and close to get in the city, for instance by boat in 45 min... Hotel staff was very friendly, uncomplicated and helpful whether it was at the reception, bar or restaurant many thanks for beeing such a good host...
  • Carlos Costa
    Carlos Costa
    Jul 2023 1 contribution
    ...I have been a guest in this hotel, in and out, for quite a few weeks now, and my experience is being very positive... ), I must say that in general, they are all and always very helpful and will sort out the issues you might need help with... They really make us feel welcomed, and they're always up for a chat!... ...And there are a few names I really want to mention here, just because they stand out from the already-great staff average you will find at this hotel: Silvia, which you may find at breakfast and restaurant, is a very chatty and lovely person, well experienced in the hospitality business, and always willing to go the extra mile... Federica & Marcel, which are both very young and full of energy to deal with all the fuss during the busiest breakfast slots and at the bar, are just stepping in to the hospitality business, and you can see them always doing something that needs to be done... They're always moving and helping with all the work this team has to get done!... Cristal, which is one of the youngest persons around, is very attentive to your wellbeing and what you need, and always willing to help while you're sitting at the restaurant or at the bar!... He is very helpful too, and I could observe the way he interacts with his team (and not only his team) is simply the best... Dear Accor & Novotel London Greenwich management, you are very lucky to have all of these people working for you!...
  • SNL
    SNL
    Jul 2023 2 contributions
    ...The staff at Novotel made everything feel easy we were stressed... Nitrice did a good job by making us feel comfortable and relaxed... Very helpful, answered our questions.This was a family holiday we didn't want any more disturbance to our holiday... Novotel made everything easy, we will come back again...
  • Jack P
    Jack P
    Jul 2023 1 contribution
    One of the staff members named Kanchan was the best hotel staff member I’ve ever interacted with. She was kind, extremely helpful, and patient... She honestly made my stay at the hotel special and I thank her for that...
  • Poppy H
    Poppy H
    Jun 2023 15 contributions
    ...The room is big by London standards and beds are very comfortable... Best of all though is the attitude of the staff... We reported a couple of minor issues with our room on the first night- too hot and sink not draining, but this was quickly remedied... We were swapped to another room and provided with floor fans to counteract the effect of the great weather we’re currently experiencing... All reception staff, bar staff, and breakfast staff have been wonderful and a special thank you to the Housekeeping manager for looking after us so well and making our stay so special...
  • Peski50
    Peski50
    Jun 2023 95 contributions
    ...Nothing is too much trouble and whilst we experienced a couple of issues, these were very quickly remedied...
  • Carolina V
    Carolina V
    Jun 2023 12 contributions
    My stay at Novotel Greenwich was exceptional... The service we received was truly excellent... I would like to highlight the reception staff in particular... We had to leave early on a Sunday before breakfast was served, but when we informed them about our situation, they pleasantly surprised us by having a takeaway breakfast ready for us... All the employees were extremely friendly and helpful throughout our stay... Without a doubt, Novotel Greenwich will always be our first choice whenever we return to the city...
  • Donna G
    Donna G
    May 2023 2 contributions
    ...Wonderful , kind , happy and polite staff on hand at all times for anything . The room was brilliant, lovely comfortable bed, huge tv, little fridge with water and a coffee maker ... The bathroom had a shower , which I was grateful for being disabled, a bath and a sink with all complimentary items available and slippers and dressing gown if needed in the wardrobe... Toilet situated inside near the room door... The room was spotlessly clean with lovely large bath towels and hand towels to use... Room service was available and we had the towels replaced and bins emptied the next morning... Downstairs has a large reception room and off that is the bar which is open 24 / 7 to customers and a nice restaurant... Just outside the hotel is a bus stop and the DLR station , so easy for travelling and exploring... I would highly recommend this hotel , made our stay so much easier and special , thank you ...
  • Gary D
    Gary D
    Dec 2022 12 contributions
    ...My daughter and I stayed at this hotel, so that we could go to a concert at the O2, my daughter was so excited to go here and the staff at the hotel went above and beyond to accommodate us. They made sure our room was ready and sorted for when we arrived, the room was lovely and my daughter was surprised with an extra special gift in the room... The reception staff were friendly, helpful and nothing was too much for them...
  • David M
    David M
    Nov 2022 3367 contributions
    The staff here are hard working and give good service. That said, the bar staff are perhaps rather misguided... 20 people were waiting to be served one night, leaving one girl trying to serve them all while he just counted crisp packets... Maybe the cleaner missed it once, but maybe it had been there a week... Breakfast however was very good indeed and made up for the niggles...
  • Alison L
    Alison L
    Nov 2022 2 contributions
    The entry level is pleasant making you think you're in for a lovely stay... The toilet is in a separate room, with no basin... We spoke to a lovely receptionist who moved us next door to room 342... When we checked out, we said again that we weren't very happy with our room and the receptionist told us that you are in the process of a refurbishment, so you clearly know a refresh is needed... Add to that the fact that Novotel clearly care so little about their customers that ignoring 4 emails is acceptable...
  • TerrierMcD
    TerrierMcD
    Oct 2022 10 contributions
    Great location right next to Greenwich DLR & National Rail station so easy connections into central London of around 35 mins. Within easy walking distance of Cutty Sark, Royal Naval College & Observatory... First impressions good, clean & modern in the foyer and the best thing is the staff from the Reception to the restaurant staff & cleaners, all very friendly and doing a good job... Come on Novotel you can do so much better!...
  • DonandRich
    DonandRich
    Oct 2022 50 contributions
    We booked two rooms for my family and I as I was running the London Marathon the next day. We are ALL members Diamonds status and expected to be treated as such... We when arrived at the hotel it seemed like the reception staff did not have our booking... We explained all these issues to reception staff, and they came to the room, and agreed things were not of an acceptable standard... However, they did nothing to correct the issues... We were even told by reception the manger would make contact us and again nothing...
  • Karen B
    Karen B
    Sep 2022 2 contributions
    ...The receptionist was welcoming and the housekeeping staff were friendly every time we passed them... They provided gluten free cornflakes with numerous types of milk... They made my GF fry up to order and provided GF toast... Thank you to all the staff for making our stay so enjoyable...
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Amenities
Satisfactory
Travelers appreciate the hotel's proximity to transportation and the range of food options available. However, some found the room amenities, particularly the bathroom setup, inconvenient.
  • Sarah L
    Sarah L
    Sep 2023 2 contributions
    ...She was very attentive and helpful ensuring we had everything we needed, a great sense of humour and made our evening very enjoyable!...
  • BeccaIansz
    BeccaIansz
    Aug 2023 2 contributions
    ...Always very helpful staff when we stay The breakfast is great and there is a huge choice. Rooms have tea and coffee facilities but may benefit from a couple of bottles of water for guests...
  • b0ffin
    b0ffin
    Aug 2023 7 contributions
    ...We stayed for 5 nights in the Novotel Greenwich Hotel, in general our stay was all that we wanted and expected, so we were happy... Our superior twin room was well equipped and provided all that we expected, including 2 single beds, (each of which was big enough to pass as a double bed), large TV, hairdryer, ironing board and iron, kettle, small refrigerator, and most importantly a small safe... Just two months earlier, we had stayed in another very similar hotel in the Novotel chain, so inevitably we compared the experience provided by each of the two hotels... However, we had opportunities to provide our feedback to Noel, and Antonio, and were assured that the management were very well aware of the issues we had mentioned, and that plans were in hand to open up and enlarge the breakfast buffet area, which would address the points we had made... Meanwhile, staff made every effort to provide what we wanted, even going so far as to buy in specially my favourite breakfast cereal... The Novatel Greenwich Hotel is a large modern hotel ideally situated next to Greenwich Station, which provides access to the national rail system as well as the Docklands Light Railway (DLR)... DLR services are frequent and connect with the rest of the capital’s tube network... A Link ATM machine is located in the ticket hall of the Greenwich Station, which is conveniently next to the hotel... A Sainsbury’s small local supermarket is also very close by...
  • Var M
    Var M
    Aug 2023 1 contribution
    The Novotel Greenwich is very convenient for family holidays in the first place. It is clean and tidy, with well organized service... I especially want to emphasize the breakfast at the hotel, and I strongly recommend having breakfast there... You will save time, money, and enjoy the cuisine with a very wide selection... The hotel has a convenient location, as only a 10-minute walk to the observatory, a beautiful park, maritime and musical academies, museums, a pier, many taverns, pubs and restaurants, markets, and much more...
  • IrvinLDN
    IrvinLDN
    Aug 2023 1 contribution
    Akif's warm welcome and insightful guidance made our stay at Novotel truly memorable. He not only informed us about the hotel amenities but also recommended a delightful boat trip from Greenwich pier to central London, which my kids thoroughly enjoyed...
  • Funmilola D
    Funmilola D
    Aug 2023 1 contribution
    ...the hotel is very fanciful and full of nice luxury art pieces (scattered around the hotel) . You can find that when you spend you have a better exeprience ... FFood and drink services are available during breakastg time or requests to generas wleome ddesk...
  • Stepanova J
    Stepanova J
    Jul 2023 2 contributions
    ...What a lovely restaurant within the Hotel! I was greeted with a warm hospitality and an inviting ambiance that set the stage for a nice dinner... The first thing that struck me was the attention to detail in the restaurant's decor... The tasteful lighting, stylish furnishings, and carefully curated artwork created an atmosphere of sophistication and refinement... It was evident that since my last visit, about a year ago, there was considerable investment done... From the exquisite food to the impeccable service and the enchanting ambience, every aspect of the evening was a testament to the restaurant's commitment to providing an unforgettable dining experience... Definitely recommend to come inside and enjoy the experience...
  • kasnoobe
    kasnoobe
    Jul 2023 2 contributions
    The hotel is good located in a more quite district outside the big city and despite that very comfy and close to get in the city, for instance by boat in 45 min... Greenwich is a very nice district with lovely markets, restaurants and gardens... Hotel staff was very friendly, uncomplicated and helpful whether it was at the reception, bar or restaurant many thanks for beeing such a good host...
  • Carlos Costa
    Carlos Costa
    Jul 2023 1 contribution
    ...The location is great, as you have lot of places to see around, and literally on the next door there is a Train & DLR station from where you can get to either central London or the Canary Wharf area very quickly! The hotel itself is very pleasant, with a great ambiance, and the rooms are quite nice... They work like a family, and this adds up to the already-great hotel ambiance... They really make us feel welcomed, and they're always up for a chat!... Cristal, which is one of the youngest persons around, is very attentive to your wellbeing and what you need, and always willing to help while you're sitting at the restaurant or at the bar!...
  • Poppy H
    Poppy H
    Jun 2023 15 contributions
    ...The hotel is modern and tastefully decorated, situate conveniently next to Greenwich DLR for travel. The room is big by London standards and beds are very comfortable... We were swapped to another room and provided with floor fans to counteract the effect of the great weather we’re currently experiencing... All reception staff, bar staff, and breakfast staff have been wonderful and a special thank you to the Housekeeping manager for looking after us so well and making our stay so special...
  • Carolina V
    Carolina V
    Jun 2023 12 contributions
    My stay at Novotel Greenwich was exceptional. The hotel's location, right in front of the DLR and train station, was fantastic, allowing us easy access to all of London's attractions... We had to leave early on a Sunday before breakfast was served, but when we informed them about our situation, they pleasantly surprised us by having a takeaway breakfast ready for us... All the employees were extremely friendly and helpful throughout our stay... Without a doubt, Novotel Greenwich will always be our first choice whenever we return to the city...
  • Donna G
    Donna G
    May 2023 2 contributions
    What an amazing hotel, we stayed 2 nights , the place is fantastic ... Wonderful , kind , happy and polite staff on hand at all times for anything ... The room was brilliant, lovely comfortable bed, huge tv, little fridge with water and a coffee maker ... The bathroom had a shower , which I was grateful for being disabled, a bath and a sink with all complimentary items available and slippers and dressing gown if needed in the wardrobe... Toilet situated inside near the room door... The room was spotlessly clean with lovely large bath towels and hand towels to use... Room service was available and we had the towels replaced and bins emptied the next morning... Downstairs has a large reception room and off that is the bar which is open 24 / 7 to customers and a nice restaurant... Just outside the hotel is a bus stop and the DLR station , so easy for travelling and exploring... I would highly recommend this hotel , made our stay so much easier and special , thank you ...
  • Happiness43088
    Happiness43088
    May 2023 2 contributions
    ...Their senior chef Antonio is especially very welcoming to the guests and make them comfortable during the meals. Breakfast is a nice spread but remained the same for all 10days that we stayed in this hotel... They do not give the basic stuff to their guests like dental kit, room slippers etc...
  • Alan T
    Alan T
    Apr 2023 1 contribution
    Nice location good transport link the bed was really comfy... The breakfast is worth the cost due to the huge in hand selection of well prepared and cooked food...
  • Jamie W
    Jamie W
    Apr 2023 2 contributions
    ...But has now become a demeaning and patronising exercise of having to ask permission to use the toilet when visiting the hotel bar/cafe. Eat, drink, but be prepared to cross your legs and wait to be able to a) find a member of staff to serve you and b) then for bar staff to have to go to reception staff to source an access card - before you or your guests are allowed to use the toilets!... Thanks Novotel Greenwich, but there's plenty of more hospitable bars and meeting points in Greenwich, with speedy service and encouragement for repeat business...
  • Stepanova J
    Stepanova J
    Mar 2023 2 contributions
    ...The new look of the restaurant, bar and lobby area looks so warm and accommodating...
  • Maggie K
    Maggie K
    Mar 2023 1 contribution
    We stayed 5 days at the Novotel Greenwich, the staff were friendly and helpful but Antonio in the breakfast area was amazing made us feel so welcome and ensure we were happy and satisfied with our breakfast. The breakfast was amazing it had everything and was so fresh and tasty... Close to station for easy commute to London City... Good walking distance to shops and restaurants...
  • 918jorgea
    918jorgea
    Nov 2022 118 contributions
    ...In the restaurant you can have a meal with flashing lights ): Room with freezer, completely empty For a regular low budget hotel, ok, you accept it For this brand you ask they forgot they have this one?...
  • TerrierMcD
    TerrierMcD
    Oct 2022 10 contributions
    Great location right next to Greenwich DLR & National Rail station so easy connections into central London of around 35 mins. Within easy walking distance of Cutty Sark, Royal Naval College & Observatory... First impressions good, clean & modern in the foyer and the best thing is the staff from the Reception to the restaurant staff & cleaners, all very friendly and doing a good job... Breakfast is buffet with a good range of options from continental to a full English breakfast... The shower cubicle seriously needed a good refresh, again not being cleaned properly left grout, shower head & seals dirty... Come on Novotel you can do so much better!...
  • Karen B
    Karen B
    Sep 2022 2 contributions
    ...The receptionist was welcoming and the housekeeping staff were friendly every time we passed them... They provided gluten free cornflakes with numerous types of milk... They made my GF fry up to order and provided GF toast... The restaurant was spacious and there was lots of choice for my non coeliac husband as well... Thank you to all the staff for making our stay so enjoyable...
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janeharp3r wrote a review Dec 4
Cumbria, United Kingdom5 contributions
Great hotel and fabulous location. Staff at the hotel are all very helpful, in particular Jemima who managed to get us checked in early which was greatly appreciated after a long journey. Bar staff friendly Hotel bright and clean, will definitely return
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Welcome Team, Guest Services / Front Office at Novotel London Greenwich
Responded yesterday
Dear Guest, Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that you had a great experience during your stay at our hotel. It's fantastic to know that our staff, especially Jemima, made a positive impact on your journey by facilitating an early check-in. We understand how important a smooth and timely check-in can be, especially after a long journey, and we're thrilled that Jemima could make your arrival more comfortable. We're also pleased to hear that you enjoyed the friendly service from our bar staff and found the hotel to be bright and clean. Maintaining a welcoming and clean environment is a top priority for us, and we're glad that it contributed to your overall satisfaction. Your kind words mean a lot to us, and we look forward to welcoming you back to our hotel in the future. If there's anything specific you would like during your next stay, please feel free to let us know, and we'll do our best to make it happen. Safe travels, and we can't wait to host you again! Warm regards, Nitrice- Guest relations coordinators
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sanskriti J wrote a review Nov 2023
Worldwide2 contributions
I stayed here during my trip to London and was impressed by the staff and the overall experience. On the first day we had breakfast here, and the service was impeccable. My partner is vegan, and the staff in charge were very helpful in showing us the / options available. In particular the two twin waitering who I spoke to - I am a twin myself so it was pretty cool! Overall the rooms were nice and the food was good. The location was perfect, and the staff at the desk were helpful too! kudos to Novotel!
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Welcome Team, Guest Services / Front Office at Novotel London Greenwich
Responded 1 week ago
Dear Guest, Thank you so much for taking the time to share your positive experience at Novotel during your trip to London! We are thrilled to hear that you were impressed by our staff and the overall experience. It's fantastic to know that the service during breakfast was impeccable, and we're especially pleased that our staff was helpful in accommodating your partner's vegan preferences. How cool that you got to connect with the twin waitering team – it's those personal touches that make a stay memorable. We're delighted that you found the rooms comfortable and enjoyed the food. The fact that the location worked well for you and that the front desk staff were helpful is great to hear. We appreciate your kind words and your kudos to Novotel! Should your travels bring you back to London, we would be honored to welcome you again for another wonderful stay. Safe travels! Best regards, Nitrice- Guest relations coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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muzammil wrote a review Nov 2023
India2 contributions
The desk lady name Kanchan was very helpful and polite.she had guide properly about location train connection.it was easier for my vacation.And she was also helpful about hotel hospitality.room was good near to train station.and thnx to Kanchan.
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Welcome Team, Guest Services / Front Office at Novotel London Greenwich
Responded 1 week ago
Dear Guest, Thank you for sharing your positive experience! I'm delighted to hear that Kanchan's assistance made your stay enjoyable and stress-free. We appreciate your kind words about her helpfulness, politeness, and guidance on the train connections and location. I'm glad the room and hotel hospitality met your expectations. We'll make sure to pass on your thanks to Kanchan. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back for another great stay in the future! Best regards, Nitrice- Guest relations coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fatima M wrote a review Nov 2023
1 contribution
We had a lovely stay at Novotel Greenwich! Stayed 3 nights, Friday to Monday and I met a lovely set of twins who spoke to me about the attractions that Greenwich has to offer. They made me feel extremely welcome. Although rooms were small, they were very clean and cosy. I will definitely be recommending to friends and family!
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Date of stay: November 2023
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Trip type: Traveled with friends
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Response from Welcome Team, Guest Services / Front Office at Novotel London Greenwich
Responded 1 week ago
Dear Guest, Thank you so much for taking the time to share your positive experience at Novotel Greenwich! We are thrilled to hear that you had a lovely stay with us and that our staff, particularly Noah and Harris , made you feel extremely welcome. It's always our goal to provide a warm and inviting atmosphere for our guests. We appreciate your kind words about the cleanliness and coziness of our rooms, even though they may be on the smaller side. Your feedback is valuable to us as we continually strive to enhance the comfort and satisfaction of our guests. It warms our hearts to know that you enjoyed your three-night stay from Friday to Monday and that you had the chance to explore the attractions that Greenwich has to offer. We take pride in our location, and it's fantastic to hear that you found it appealing. Thank you for choosing Novotel Greenwich, and we're honored that you plan to recommend us to your friends and family. We look forward to welcoming you back for another delightful stay in the future. If there's anything else we can assist you with or if you have any specific feedback, please don't hesitate to let us know. We appreciate your support and hope to have the pleasure of hosting you again soon. Warm regards, Nitrice- Guest relations coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Syed A wrote a review Nov 2023
Istanbul, Türkiye1 contribution
Great Location, pleasant rooms but thing that makes this such a good place is staff. Mr Akif, Front Desk is really a lovey & helpful person, he made our stay smooth. Must visit places are nearby where you can spend a while day. Thanks again
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Date of stay: November 2023
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Welcome Team, Guest Services / Front Office at Novotel London Greenwich
Responded 3 weeks ago
Dear Guest, Thank you so much for taking the time to share your feedback about your recent stay at Novotel London Greenwich. We are thrilled to hear that you enjoyed the great location, pleasant rooms, and, most importantly, the exceptional service provided by Mr. Akif at the Front Desk. We are proud to have Akif as a part of our team, and your kind words will certainly be shared with him. It's always our goal to make our guests' stays as smooth and enjoyable as possible. We're also pleased to know that you found the nearby attractions worth exploring, adding to the overall experience. We understand the importance of a well-rounded stay, and we're glad to have met your expectations. Once again, thank you for choosing us and we look forward to the opportunity of welcoming you back in the future. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. Many thanks, Nitrice- Guest relations coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Travel09316128276 wrote a review Nov 2023
2 contributions
Well located clean and tidy hotel with very friendly staff and a warm feel. Definitely recommend it. DLR and rail outside means easy to get everywhere which was a big plus. Guinness on tap and a hearty breakfast were great.
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Date of stay: November 2023
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Welcome Team, Guest Services / Front Office at Novotel London Greenwich
Responded 3 weeks ago
Hello and good evening, Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay at Novotel London Greenwich. It's wonderful to know that our prime location, cleanliness, and friendly staff contributed to a positive experience. We're delighted that you found the convenience of DLR and rail access to be a plus, and we're pleased you enjoyed the Guinness on tap and hearty breakfast. We appreciate your recommendation and look forward to welcoming you back for another great stay! Best regards, AKIF HUSSAIN Novotel London Greenwich
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Deefoodie wrote a review Nov 2023
London, United Kingdom269 contributions
The hotel is very nicely done out. Great transport links with the DLR station just next door. Staff were friendly & helpful. The room we had was fine although the mattress was too hard for us & it had a seperate toilet to the bathroom which was so very small. Breakfast was on the whole good but was a bit of a faff. The coffee machine ran out of coffee but the servers didn't seem to know how to top it up. When we finally got the coffee it was not nice as was UHT milk. The fried eggs had run out so I had to find someone to get some more & then when I went to get marmalade that had run out, gave up with this. Also the toasters were so slow, whether they were on the wrong setting. Overall though we had an good stay & will certainly stay here again.
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Welcome Team, Guest Services / Front Office at Novotel London Greenwich
Responded 4 weeks ago
Dear Guest, Thank you for taking the time to provide feedback on your recent stay at the hotel. We're delighted to hear that you found the hotel nicely done out and appreciated the convenience of the nearby DLR station. It's also wonderful to know that the staff were friendly and helpful, making your stay more enjoyable. We apologize for the inconvenience you experienced with the room's mattress and the small separate toilet in the bathroom. all of our room have a separate toilet. We understand that a comfortable and we'll certainly take your feedback into consideration for future improvements. We're pleased to hear that, overall, you had a good stay, and we look forward to welcoming you back to the hotel in the future. If you have any additional suggestions or feedback, please don't hesitate to share them with us. Your input helps us enhance the quality of our services. Many thanks, Nitrice- Guest relations coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jonathan Ambrose wrote a review Nov 2023
3 contributions
Daniel at the bar and restaurant was amazing , very helpful cheerful and hospitable Need more people like Daniel My stay at the hotel is very good , staff very friendly and understanding Would recommend this place and great place to stay if you one a business trip
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Date of stay: November 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Welcome Team, Guest Services / Front Office at Novotel London Greenwich
Responded 4 weeks ago
Dear Guest, Thank you for taking the time to provide feedback about your experience at the bar and restaurant as well as your overall stay at the hotel. We truly appreciate your comments, and I'm thrilled to hear that Daniel at the bar and restaurant made such a positive impression on you. It's our goal to provide a high level of service and hospitality, and we'll be sure to pass on your kind words to Daniel. We're also pleased to hear that the entire staff was friendly and understanding during your stay. Creating a welcoming and accommodating environment for our guests is a top priority for us. Your recommendation means a lot to us, and we're glad to have made your business trip enjoyable. If you have any further comments or suggestions to help us improve, please don't hesitate to share them. We look forward to welcoming you back in the future. Safe travels! Regards, Nitrice- Guest relations coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Helen H wrote a review Nov 2023
1 contribution
Clean room. Nice size twin beds and room layout was lovely. Nice quiet sleep and situated in a good location. Breakfast had a good range of items and was quality food. Was able to eat at leisure without feeling rushed. Thanks
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Date of stay: November 2023
Value
Location
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Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Welcome Team, Guest Services / Front Office at Novotel London Greenwich
Responded 4 weeks ago
Dear Guest, Thank you for your wonderful feedback! We're delighted to hear that you had a great experience during your stay with us. We take pride in providing a clean and comfortable environment for our guests, and it's heartening to know that you found your room and the twin beds to your liking. We're also pleased that you enjoyed a peaceful night's sleep and found our location convenient. We strive to create a tranquil atmosphere for our guests to relax and recharge. It's great to hear that you enjoyed our breakfast offerings. We aim to provide a variety of quality food options so that our guests can start their day on a positive note. We're thrilled that you were able to savor your meal at your own pace without feeling rushed. Your kind words mean a lot to us, and we appreciate your feedback. It was our pleasure to have you as our guest, and we hope to welcome you back in the future. If there's anything more we can do to enhance your stay, please don't hesitate to let us know. Thanks again for choosing us for your accommodations! Regards, Nitrice- Guest relations coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fearless61655679152 wrote a review Nov 2023
1 contribution
The staffs were nice. Was checked in by Alrif H. He was friendly and informative. Breakfast staffs were friendly and efficiant. The cleaning staffs were also very friendly. Sadly, cannot say the same for the room. Sink was clot, the tissue box holder was missing, each time we pull a tissue, the box will drop. It is not our 1st stay at the hotel but unfortunately the rooms were not up to standard this time.
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Date of stay: October 2023
Value
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Welcome Team, Guest Services / Front Office at Novotel London Greenwich
Responded 4 weeks ago
Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your kind words about our friendly and informative staff, including Akif H, who checked you in, as well as the efficient and friendly breakfast and cleaning staff. However, we sincerely apologize for the inconveniences you experienced with the room during your stay. We take your feedback seriously, and I assure you that we will address these issues promptly to ensure that they do not happen again in the future. We value your continued loyalty as a returning guest, and we would like the opportunity to make it up to you during your next stay with us. Please do not hesitate to contact us directly so that we can ensure that your future visit is as enjoyable and comfortable as you have come to expect from our hotel. We appreciate your feedback, and it helps us strive to provide a better experience for all our guests. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Many thanks, Nitrice- Guest relations coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$111 - $224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel london greenwich hotel london, accor london greenwich, london novotel, novotel greenwich
LOCATION
United KingdomEnglandLondonGreenwich / East End / East London
NUMBER OF ROOMS
151
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NOVOTEL LONDON GREENWICH $133 ($̶3̶0̶7̶) - Updated 2023 Prices & Hotel Reviews - England

Frequently Asked Questions about Novotel London Greenwich
Which popular attractions are close to Novotel London Greenwich?
Nearby attractions include Greenwich (0.05 miles), The Fan Museum (0.3 miles), and Archery Fit Ltd (0.3 miles).
What are some of the property amenities at Novotel London Greenwich?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel London Greenwich?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Novotel London Greenwich?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel London Greenwich?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Novotel London Greenwich?
Conveniently located restaurants include The Golden Chippy, The Prince of Greenwich Pub, and Buffalo American Grill & Tex-Mex.
Are there opportunities to exercise at Novotel London Greenwich?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Novotel London Greenwich?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel London Greenwich?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Novotel London Greenwich offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Novotel London Greenwich?
The staff speaks multiple languages, including English, Spanish, French, Italian, Russian, Hindi, and Thai.