fantastic location near everything West End! hotel definitely maintains the hip hotel vibes, with a lively lobby bar as well as main restaurant, Berners Tavern. Breakfast was always a treat with exceptional service from Anna and Via, who always remember our entire complicated orders! a few room mishaps put a damper on the stay (noisy neighbors) but thanks to the support and understanding of from the excellent reception team (Eirini, Rodrigo and Kimberley) everything was sorted in the end. I shall return!
What an amazing stay my wife and I had at the London Edition. I'm writing this review as a token of our appreciation to the phenomenal staff that made our stay so special. The service at the London Edition was truly exception. From the personalized check-in, to the special touches for the multiple celebrations we were celebrating, the hard work and attention to detail from the staff sets it apart from others. I would return back to the London Edition based upon the service itself, but the grounds were also quite picturesque as well. From the greeting of the doormen, to the beautiful entry, to the overall upscale luxury styling (which is both contemporary and traditionally timeless), the hard product was also quite exceptional. The bed was large and comfortable, the outlets were already internationally compatible, bedside table had a bluetooth Bang and Olufsen speaker, shower had a waterfall shower head. I have nothing but great things to say about the London Edition, and would encourage others to put it on the short list of places to stay while in London. We hope to be back soon!…
It's fun to stay in a hotel of your own city, and we enjoy spending our birthday weekend at London Edition in the past years. This time in particular, Gabriel and the entire front desk and customer experience team, went the extra mile to ensure our stay truly special. We have been upgraded to a lovely suite, and a sweet note with thoughtful gifts were waiting for us when we returned in the evening. Thank you team.
My fave place to grab a drink in London especially in the cold winter time! If you're lucky enough to grab a seat by the fireplace it's magical. Wonderful setting, great attentive service and well made cocktails. Cannot recommend more highly!
The staff! The staff! The staff! 11/10 They really made the trip for us, so wonderful and so helpful. It was a very busy time and you could see they were enjoying every second of the busy lobby and bar. Their interaction completed the vibe and continued for the duration of the stay. Well done to all We will be back
The hotel itself was swanky and in a good location. The hotel bars were decadent and Berner’s Tavern is worth a stop, even if for pre-dinner drinks. Unfortunately, the rooms were subpar. We received an upgrade as ambassadors, but it wasn’t much of a step up. The bathroom was outdated and could use a deep cleaning. The hallways also need a refresh, it felt like an outdated dorm hallway, definitely not a 5-star hotel look. There was also plumbing noises that were very loud on the second floor; we were not advised of this and only knew because we read about it via another review on Marriott.
I am obsessed with the place… not because it is perfectly located in one of the best neighborhoods of London, or because the place is immaculate clean, inviting and welcoming but simply because you cannot substitute human connection. From the curbside with those amazing guys at the door, to Nicko (forgive me if I am misspelling his name) who made the perfect gyn martini, Alexander who worked his magic and got us day-tickets to Westminster Abbey, to CARLISS at the reception who showed a genuine interest interest in us. Carliss truly listened and sent us these little (but not so little if you think about the thought and effort behind it) and delicious sweets from France and Germany along with booklets to top experiences to these both countries… WOW…. just WOW. Ahh, we’ll be using that disposable camera which just added that extra flare to our trip. These people and many others I did not get their names are the true gems of The London Edition - make sure you keep them as talent as such is becoming rare. Thank you to all. Cheers…
The good : Hotel location was great. Stone throw from couple of tube stations and Oxford St. shopping area. Berners Tavern dinner was fabulous. Staff are all polite and professional. The bad: The room was noisy, seems like inadequate soundproofing as I can hear the sounds from adjacent rooms. There are noise from the plumbing as well. especially when these adjacent rooms using their shower/toilet/basin. Bonvoy elite recognition was unfortunately very poor. As Bonvoy Ambassador member, I was supposedly entitled to a complimentary upgrade to better category room/suite. I didn't get that (a quick check on Bonvoy apps actually show the hotel still have all type of rooms/suites available for the duration of the stay). Furthermore , apparently the staff know about these plumbing noise issue yet I still manage to get the said room. I guess that is how the management value Bonvoy elites, by giving the worst room in the hotel. It's a pity as I stayed at other EDITION hotels and they were great. Doubt I would like to return to London EDITION in the future.…
Lovely hotel, wonderful friendly service, good location. We arrived early and the front desk went out of their way to get us into a room as soon as possible. The front desk and doorman greeted us each time we arrived back to the hotel, as well as, making a point of saying goodbye each time we departed . This hotel provides a very welcoming environment even when the lobby was busy. The hotel is clean and smells beautiful! The rooms have a minimalist decor, comfortable beds, and fabulous Le Labo toiletries. The hotel restaurant is beautiful and the food is delicious (pre-book). The hotel location is perfect for getting around London-close to tube and bus stops and walkable to many sights. We will be returning to this hotel.
If you have children do not stay at this hotel, we just wanted a drink before we go out for dinner, at one bar there are no children allowed, the other two options we were told that they only have stools at the bar because it’s busy!!! They do not accommodate for hotel guests at all. The tv in the room was very intermittent and very frustrating to try and watch anything on it. I’m an experienced traveler and spend a lot of times at hotels, Overall, very disappointing.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing