Just spent 4 nights here on points. It is a great hotel. They did upgrade me with my gold status to a bigger king room but not a suite. Had some problems with bathroom and had to move rooms after first night but have no complaints about the rest of the stay. The people who work at the front desk were all wonderful. I would definitely return to this hotel.
I TRULY cannot recommend this hotel highly enough. Yes, it looks trendy in the pics but in reality it’s transitional and uber-respectful of historical British architecture. And yes, the rooms tend on the small side. That said, I reserved this room on Bonvoy points (which have been amassing untouched) but the only room category they would offer was the basic queen room. No options for cash supplements or more points. When we checked in the LOVELY, warm, and genuinely caring front desk staff (Felix and Christina—you are extraordinary, you must be recognized for the absolutely stellar level of customer care you provide. Thank you from the bottom of our hearts). Felix first upgraded us unasked to a king room (as a gold member benefit and something not always honored), and when I asked for a bit more room they were able to find me a great corner loft room for a 150 pound supplement. Please don’t assume the exact same thing will happen to you—I provide this only as an example of how beautifully they operate. They’ll always earnestly try to fix your problem—and that’s my point. What more can could you want to be assured of when u check into a new hotel that ends up treating you like new family. They welcomed my hubby and I with such warmth, and left me so impressed, I was literally delighted to pay the supplement. And the same gratitude extends to the brilliant and really unrivaled (in any of my experiences around the world) concierge, Alessandro. What a precious assets you are. The hotel must know what a gift it has with you, because really. You make the things happen that leave us with precious memories we’ll treasure for years. Thank you for working a miracle with Cabaret and get us a table next to the stage. It was exhilarating. As we’re all of our really special meals. Wow, man! Thanks to the entire Edition team, to all the LOVELY folx in the lobby whose names I unfortunately don’t know but who treated us like royalty. We see you and are SO grateful for your warmth. Cannot WAIT to come back! Like, for real—I almost *never * say that. I guess that’s bc u really only rarely stay in 5 star hotels that surpass expectations.…
This is the fourth time we stayed at the London Edition and was not disappointed. The location is perfect and walking distance to theatre district, shopping and museums. The service is outstanding starting from the doormen, to the greeters, registration, housekeeping and the elite concierge team. Shout out to Nicole in reception for upgrading our room but I wish to highlight Mike-- the utmost exemplary concierge I have ever worked with- professional, excellent follow-up and great ideas. I wish Mike could be cloned. We helped us arrange our trip to Bath. Also shout out to Diogo who helped us get great seats for Cabaret, reservations at a Sunday Roast, and answered questions very promptly before our stay. I am platinum on Marriott and thought free breakfast was included but it was not so make a note of that. There are excellent breakfast places close by like The Riding House Cafe. Keep in mind that the rooms vary in size so you might want to make sure you see the room first. The showers could use updating. One suggestion from a black cab taxi driver was that this hotel was only of the high end hotels that doesn't open cab doors for the guests going in and out. So that is an easy fix. This is a pricy hotel but the location and service are worth it. I wish other high end hotels could replicate the amazing service.…
Terrible food, terrible service. Been platinum with Marriott for years and this is the worst hotel I have stayed in with them in all these years. First visit was pretty bad but decided to give it another chance and it was worse. Put a complaint in via Marriott, someone reached out and said they would get back to me but never did, hence writing this review. 1000 GBP per night is absolutely laughable for the experience.
This is our 4th visit to The London Edition, we have had such wonderful experiences here. It did not disappoint this time. The front desk staff was very welcoming and the room as always so comfortable and love the coffee set up in the room. The location works do well for shopping, theatre, and museum’s. All together very happy and recommend this hip, boutique Hotel. Recommend this hip boutique Hotel!
Stayed at The London EDITION this past weekend for three nights and it was a great experience. As Marriott Platinum they reached out ahead of time and were able to assist with airport car services which seamlessly went onto my hotel bill. Check in was simple and the room was ready early. There are USB ports in the sockets which were a huge help traveling from the US and forgetting an adapter. Additionally there was a lovely welcome treat and letter welcoming us to the hotel. The Punch Room and lobby bar both had superb service and drinks. Highly recommend.
Stayed here for two nights with my wife, we used Marriott points for the stay so it was fairly cheap considering the brand, location etc. All we can say is if you pay full price for this hotel you’ve been utterly conned! Service was brilliant, but the actual rooms were the issue. Stains on carpet and blanket. Tiles in bathroom grotty and need deep cleaned. Strange brown/red speckles all over the shower, looked like the aftermath of a nosebleed. Shower door opens out the way, flooding bathroom. Room is so ridiculously dark even with all the lights on. Lifts are genuinely the most idiotic thing I have ever seen in a public building - one singular small light illuminates the buttons, the rest is in complete darkness! Why? This isn’t ‘cosy’, it feels awkward! Considering the sheer amount some people would pay to stay here, you’d also expect the minibar provided in the room would be free, but no…. Learnt the hard way! Also has issues each morning connecting to WiFi. Bedding was also quite scratchy, and considering you get a king bed as standard in even places like holiday inn or travelodge, it was quite a surprise at how small the bed was here. As I said, service was impeccable and for the price we paid, we didn’t feel too conned… but seeing the full prices online, I would be incredibly angry paying that for what you get!…
Beautiful hotel. Great staff. Cristina at front desk welcomes you with a smile. They treat Marriott members well. I got upgraded to a wonderful room. Highly recommend this hotel for London. Location can’t be beat as well. Prefer this brand to Ritz or St Regis.
We spent 5 great nights here and certainly enjoyed ourselves. I can't comment on value for money as we had booked the entire stay using Marriott Points, but we have nothing but good things to say about this place. lobby bar is amazing, our room was upgraded to a Loft suite which was nice and the restaurant is simply beautiful. Our only minor pet peeve was that there was only a coffee maker in the room but nothing to make tea with. Locations is great with tons of great places of interest in walking distance, and its only a short walk to the tube station. Would certainly stay here again.
This was honestly just an amazing stay from start to finish. I've stayed in loads of hotels in London and nothing has come close to this. The front desk staff were beyond friendly and made us feel so welcome after our 11 hour flight where admittedly we weren't looking our best ;) They immediately gave us an upgraded room with an incredible view. Throughout the whole stay everybody was incredibly kind and really made sure we were taken care of and having a great time. The door attendant was amazing and gave us so many tips on the neighborhood. Another high point was the lounge in the lobby. We had so much fun hanging out there and it was one of the highlights of the trip. One server in particular (I'm so sorry I can't recall her name, but blonde and super sweet) made it it a point to immediately start talking to us and went out of her way multiple times to give us a great experience. The manager was great as well and it was lovely chatting with them! Highly recommend if you're looking for a luxury experience in an absolutely fantastic area!! Already booked another stay for August :)…
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