I have just booked into this hotel with my husband. Prebooked several weeks ago. The room is hardly big enough for one person never mind two people planning to stay 3 nights. It is not the lowest category room therefore I have no idea what something below this category must be like. When I say tiny I do not exaggerate. Please look at the photos. A one night stay would be almost acceptable if you were a business man on your own but not if you wanted to work in your room. There is no desk. The door into the shower room has been divided in two as a full size door would not be able to be opened as it would get in the way of the bed. There is nowhere to put your suitcase. There is a half size wardrobe which does not even allow the hanging of a man’s shirt properly and obviously no way can you hang a ladies dress in it. No drawer space other than in a very small bedside cabinet. Again see photo. No dressing table ladies so don’t expect to style your hair sitting down. To say I am disappointed would put it mildly. I offered to pay for a room further up the category but course they are fully booked. A big disappointment. Certainly will not be booking this hotel in the future.…
The only problem was TV not working and not sorted during our 4 night stay Also surprised not receive a pay back for the unused card deposit Still waiting after 5 days Disappointed regarding both these problems I asked every day for the TV to be sorted and I telephoned reception regarding the credit card refund
We had a very good stay. The location is very good. The hotel is well maintained and well managed. The employees were always very helpful and very knowledgeable. The bed is very comfortable and having accès to the restaurant is a plus . Will definitely recommend this hotel especially if you are traveling early morning on the Euro Star or catching a train at both railway stations . Also if you want to be close to the tube for easy access to major London tourists attractions this is the hotel to stay.
Stayed overnight for a trip to York departing from King's Cross. Started off with a delayed flight (that was already planned at a late hour), a nice taxi (who didn't know where the entrance to the hotel was😂) and me going round the hotel as the main door was locked for security reasons late at night. Thank god a guest appeared! Once inside I was cocooned from check in to past check out. Was helped to my lovely couchette room with a view on the station glass ceiling (perfect for solo or a slim couple as the bed is a double) , was shown the floor pantry (where I 'just' helped myself to a lovely Nespresso latte...just... as all snacks had been gulped down by earlier guests) and finally the next morning was helped , with the luggage, by a lovely Michaela and then accompanied into the station, by one of the front desk / concierge staff, as I had a slight accident in the past days). Shower is easy to get in / out (even if you had an accident), lovely products and plush / thick towels. Great vegetarian breakfast (a bit greasy) …
Lovely hotel and so well located in Kings Cross with connections to the tube and other rail transport on its doorstep. Really comfy bed. We were visiting Chelsea flower show and were able to leave our cases with the concierge before heading there. Lovely and friendly service. Breakfast in Plum and Spilt Milk. I loved the vegan option of yoghurt and granola for breakfast. Would certainly stay here again !!
Very comfortable stay here just for one night, perfect location for taking Eurostar as St Pancras International check-in directly across the street. Very efficient and friendly staff, clean and comfortable room (Heritage room was lovely but a little on the small side). Pantry available on our floor with Free coffee, tea and treats is a great idea and worked really well for us. Location is perfect for the many bars and restaurants around Coal Drops Yard. We enjoyed quality cocktails on the Hotel’s GNH terrace a great place to watch the world go bye when the Sun shines.
Great hotel but …. Fabulous room and facilities although a little snug but for one night that’s fine, great location for travelling the next morning to Belgium. Sleep - went to bed early as we had an early train in the morning. Woke from a deep sleep at 12.15am to the fire alarm. Rushed in a state of panic to get out of our room on the top floor. Trying to race down the stairs practically having an asthma attack in the process to eventually get to the reception to say it was a false alarm. No explanation just sorry for the inconvenience from the night reception guy who looked very traumatised by the whole scenario. I really question the health and safety and indeed the fire alarm policies. Where was the staff for guidance? Elderly people on our floor stood there confused - what happens if there was indeed a fire. No offer of explanation just total confusion. Our sleep was understandably interrupted and our next day was started with utter exhaustion to the point that it impacted our day as we needed to sleep as soon as arriving to our destination. Would like to hear management views on why there was no explanation and indeed a formal apology to the customers impacted,…
I would like to remark particularly n an overall wonderful visit and to the Porter Ravi. His manners, courtesy and extremely helpful behaviour have particularly been of note during my visit and I think have made this a trip to particularly remember and ensure a future visit.
For a £400 per night hotel, very disappointed to say the least. The separate toilet was in a cupboard next to the bed, you couldn’t sit on it because the sink over hanged. Huge bathroom with no toilet. Very unlikely to visit this hotel again. Poor design.
Lovely hotel, staff are great no issues there. The room is odd the bed is a mattress on a wooden box not a real bed then has a massive mirror handing over the bed leaning towards you. My anxiety giving off all kind of red flags. Room is not big enough to move mattress to the floor. Really odd lay out. Would not stay again based on the bedroom