Great Northern Hotel, a Tribute Portfolio Hotel, London
1,504 reviews
#311 of 1,154 Hotels in London
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Panoramas (9) Dining (168)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 08/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Great Northern Hotel, a Tribute Portfolio Hotel, London
Updated 08/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#311 of 1,154 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice
[We will be remaining open with a small team on hand here at the Great Northern Hotel, if you need us. For key workers and those who need to stay for essential work, we will continue to provide a safe and welcoming home away from home. Our restaurant and bar will be closed as per the guidelines, but KIOSK will be on hand on weekdays] One of London's finest luxury hotels just 25 metres from Eurostar at St Pancras International and actually within Kings Cross Station, offering a 24 hour front desk, free 500mb Wi-Fi and a complimentary comprehensive in-room entertainment package. Befitting the GNH's rich architectural heritage, the hotel's bedrooms have been sensitively restored with a design that exudes elegance and grace. Free from unnecessary clutter, the rooms are expertly proportioned, with high ceilings and an abundance of natural light through large 'six-over-six' slash windows. Walls, floors, ceilings and windows are acoustically lined, creating a peaceful cocoon. The mechanical and electrically systems are state of the art, furniture is bespoke designed and hand crafted by Italian and British artisans, and only the very best fixtures and fittings have been used - Loewe LCD HD televisions, top of the range Hypnos beds and Lefroy Brooks bathroom furniture. The hotel is home to one of London's finest destination restaurants, Plum + Spilt Milk, whilst on the ground floor sits GNH Bar a destination cocktail bar, with a stunning interior and serving the very best food, champagne and cocktails.
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Room & Suite (133)133
Full view
Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Laundry service
Wifi
Restaurant
Breakfast available
Complimentary instant cofffee
Currency exchange
Non-smoking hotel
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Room features
Air conditioning
Fireplace
Room service
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Historic Hotel
Location
Full view
100Great for walkers
Grade: 100 out of 100
190Restaurantswithin 0.3 miles
43Attractionswithin 0.3 miles
Contact
King's Cross St Pancras Road, London N1C 4TB England
Getting there
King's Cross St. PancrasUnderground2 min
EustonUnderground9 min
Rental CarsSee rental cars from $28/day
1,504Reviews30Q+A100Room tips
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Popular mentions
This hotel is very stylish,loved the bar and the rooms where clean and tidy. Bedwas very comfortable and the breakfast was very tasty. Will try again when we are out of lockdown Good location for great bars and restaurants, also very handy for the Eurostar
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Date of stay: October 2020Trip type: Traveled as a couple
Helpful
Response from Martin Newbould, General Manager at Great Northern Hotel, a Tribute Portfolio Hotel, London
Responded 3 weeks ago
Dear Kynt665, Thank you so much for taking the time to post a review following your recent stay at the Great Northern Hotel. Feedback from our guests is incredibly important to us and we appreciate you taking time out to give us your thoughts on your stay. We are delighted that you enjoyed your stay and we really hope to see you again soon. Kind Regards, Martin Newbould General Manager
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We got a really good deal on a room here and to be fair the room and hotel itself was quite nice. I probably wouldn't consider it quite a 5* but no major complaints on the room itself. We were intending to spend all of our time (and probably a considerable amount of money) in the hotel bar and restaurant but unfortunately when we were waiting to be seated in the restaurant we saw a mouse wander across the floor and enter into the refrigeration system. I have a pretty big phobia of mice so this was less than ideal even disregarding the hygiene concerns. We flagged this to the both the restaurant staff and at reception and just received apologies - I mean, there were people dining in the restaurant, shouldn't they have been informed? It made me feel a bit sick to think that we could have eaten there. I've lived in London a long time and I've never experienced anything like this before. The staff could have done so much better in the handling of this situation - letting us know how they were going to rectify this and potentially compensating us proactively in some way. I didn't really feel like our very legitimate concerns were addressed. I think this is less to do with the staff themselves and more on a clear lack of training and autonomy, which most likely stems from management. Just guessing, though. Upon checkout one of the lovely receptionists did waive the cost of some drinks we had sent to the room, which was nice of her. Ultimately I would obviously never stay here again, and would warn people not to stay as a result of our experience.…
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Date of stay: October 2020
Value
Cleanliness
Service
Helpful
Response from Martin Newbould, General Manager at Great Northern Hotel, a Tribute Portfolio Hotel, London
Responded Oct 24, 2020
Dear Kathleen R, Thank you so much for taking the time to post a review of the Great Northern Hotel following your recent stay with us. We are exceptionally concerned that you have encountered such a situation whilst in our hospitality, the hotel strives to ensure that all areas of the hotel are maintained to a high standard and we ensure that we put in place strict processes to manage any potential pest issues. We have thoroughly checked all areas and added additional precautions to resolve the situation, I would like to sincerely apologise for any distress that you may have encountered and I would like to assure you that the hotel has taken measures to ensure that the issue is resolved. I would like to assure you that you concerns should have been better handled and we will ensure that this rectified, I would very much like to have the opportunity to discuss this further with you and if you would kindly contact me on the following email i would like the opportunity to discuss the matter further. My email address is Marin.Newbould@gnhlondon.com I look forward to hearing from you in the very near future. Kind Regards, Martin Newbould General Manager
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+1
Stayed for 1 night we got an upgrade. Must say very nice room and a great shower. We had a great night sleep. They have coffee in the room but no tea. So you have to ask for tea which they will bring up to your room. On the whole a pleasent experience. We also had breakfast which was served in the bar. That to was very nice.
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Date of stay: September 2020Trip type: Traveled as a couple
Helpful
Response from Martin Newbould, General Manager at Great Northern Hotel, a Tribute Portfolio Hotel, London
Responded Sep 9, 2020
Dear R0ssdavidb, Thank you so much for taking the time to provide some insightful feedback following your recent stay at the Great Northern Hotel. Feedback from our guests is incredibly important to us as it provides a useful understanding of our service standards from a guest's perspective. We are delighted that you enjoyed your stay with us and we really look forward to welcoming you back to the Great Northern Hotel in the very near future. Kind Regards. Martin Newbould General Manager
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Stayed in room 416. Nice room but small, comfortable bed. Great shower and nice amenities. No bin in the room but one in the bathroom. Big disappointment was that breakfast was only served from 08:00 and I was catching the 08:55 Eurostar and had to leave my expensive breakfast half eaten. Friendly enough staff.
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Date of stay: August 2020Trip type: Traveled on business
Location
Service
Sleep Quality
Helpful
Response from Martin Newbould, General Manager at Great Northern Hotel, a Tribute Portfolio Hotel, London
Responded Aug 30, 2020
Dear Nick Y, Thank you so much for taking the time to post a review following your recent stay at the Great Northern Hotel, feedback from our customers is incredibly important to us. We are pleased that you enjoyed your stay and we would like to thank you for your feedback in relation to breakfast timings. Following our reopening in July we are constantly reviewing our Food & Beverage offering. We do offer Room Service Breakfast earlier than 8am and I would like to apologise that this option was not offered to you. Thank you again for your feedback and we really look forward to seeing you again soon. Kind Regards, Martin Newbould General Manager
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Firstly, the rooms are lovely for a transit stop. I’ve stayed twice, for a single night before getting the Eurostar the next morning. The beds are comfy and the rooms are very quiet, and the pantry (when open) is a special treat. My only quibble is that the door to the bathroom is see through glass, so your travel companion can see you in the bathroom!!! And there is no rubbish bin in the room. However, the level of service lets this hotel down. I made a reservation online through their own website, but by the following morning had not received a confirmation. I contacted the hotel chain and they told me my reservation didn’t exist. So I made a second reservation. I checked the App, and discovered I had two reservations. I cancelled the second booking on the app, and emailed the hotel to confirm the cancellation. Via email with the hotel I confirmed that I only needed one of the bookings. When I arrived at the hotel, both reservations were still current and had to show the lady on reception the emails and messages on my phone to assist the situation and now I have to wait for a refund for one reservation despite cancelling it through the app before the cancellation deadline. I phoned reception to ask for a bottle opener to be brought up to the room, but were told no one would bring on to the room, but we could collect one from the bar. I went to the bar and was told we couldn’t take the opener to the room, but if I took the bottles to the bar, they would open them. Also, the TV remote didn’t work. I expected a higher level of service from a 5* London hotel, even if it is only a transit stop for me. …
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Date of stay: August 2020Trip type: Traveled as a couple
Helpful
Response from Martin Newbould, General Manager at Great Northern Hotel, a Tribute Portfolio Hotel, London
Responded Aug 24, 2020
Dear charlottesZ6777UF, Thank you so much for taking the time to post a review on Tripadvisor following your recent stay with us at the Great Northern Hotel. Feedback from our guests is incredibly important to us and we are extremely grateful for any insights that you can provide. It was pleasing to read that you found the room to be comfortable and thank you for your comments in relation to the bathroom door which we have taken note of. It was extremely disappointing to read about your experience prior to arriving at the hotel, it is unusual for such a delay following a reservation being made and it is even more strange that the Reservation team could not see your booking. I would like to confirm that the second room was cancelled and the payment was refunded on Friday. I would like to apologise for inconvenience you have encountered and if I can be of any further assistance, please do not hesitate to contact me. Kind Regards, Martin
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PRICE RANGE
$206 - $429 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
88
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Claim Your Listing Frequently Asked Questions about Great Northern Hotel, a Tribute Portfolio Hotel, London
Which popular attractions are close to Great Northern Hotel, a Tribute Portfolio Hotel, London?
Nearby attractions include British Library (0.2 miles), St. Pancras International Station (0.06 miles), and The Skinners Arms (0.2 miles).
What are some of the property amenities at Great Northern Hotel, a Tribute Portfolio Hotel, London?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Great Northern Hotel, a Tribute Portfolio Hotel, London?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Great Northern Hotel, a Tribute Portfolio Hotel, London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Great Northern Hotel, a Tribute Portfolio Hotel, London?
Conveniently located restaurants include Pizza Union King's Cross, Albertini Restaurant, and Aux Pains de Papy.
Are any cleaning services offered at Great Northern Hotel, a Tribute Portfolio Hotel, London?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Great Northern Hotel, a Tribute Portfolio Hotel, London?
Many travelers enjoy visiting Churchill War Rooms (2.0 miles), Tower of London (2.6 miles), and Houses of Parliament (2.2 miles).