We booked novotel blackfriars for my husband's 50th birthday. We were greeted with a surprise upgrade with drinks vouchers! They also decorated the room and left a very nice card. At breakfast my husband got a surprise slice of cheesecake. All the staff were lovely even with the second lockdown looming. We will definitely book again when we're back in London.
We stayed here for 3 nights and enjoyed the hotel very much. The hotel is ideally situated for all attractions. The hotel was very clean and we stayed on the 8th floor so had a wonderful view of the Shard. We didnt get chance to use the pool but it looked nice. The bar area was very relaxing and the food looked good. The guy on front reception was very helpful. Would use this hotel again.
Special thank you to Babaye T for making our stay more enjoyable. A clever way of communication through WhatsApp to the reception team was very useful and reduced the amount of contact we had with people in the hotel. Our executive room with a view of the shard was beautiful, the room was spotless and so comfortable. The team went the extra mile to give me a birthday card and plate with balloons and petals in the room as well. Really thoughtful touch. Location is great, lots of bars and restaurants in the area and a tube station just a 2 minute walk. We had a fantastic stay and will definitely recommend this hotel to anyone staying in London. We look forward to coming back after lockdown.
We spent two nights here in October and loved it. Very central and good walking or cheap cab distance to the Thames and other attractions. It was a birthday celebration and our bed was decorated with sweets, balloons and confetti (cheap and cheesy but a cute touch!), and a birthday card. The room was excellent value for money- at a time when London was very quiet with few tourists it was great to have a room with a big balcony overlooking The Shard. This room would normally be very expensive but we got it at a good price. Our suite had clearly been newly refurbished. There’s not a lot of character but it’s all about the view and cleanliness. Shower was huge. Would’ve been useful having more hooks in the bathroom to hang things like wet towels and costumes on to dry. Service was excellent. All the staff were friendly and attentive. My only complaint is the pool which isn’t big and despite bookings being in slots, it was overcrowded (I use that term loosely- it wasn’t jam-packed but there was no possibility of distancing). It’s not guarded so young kids were jumping in the pool (not allowed), taking over the little spa pool (also not allowed) and having swimming lessons (the official lessons took over a whole lane of the 3 lane pool, the unofficial lessons took over most of it). So it’s not a pool to go and have a relaxing swim in, unless you manage to time it well and get it to yourself. The bar and restaurant is enjoyable and there’s happy hour too. We didn’t eat there but drinks are good and not at high-end London prices. There are restaurants close by to the hotel but getting a cab more central is cheap and easy to do. Or if it’s a clear day, it’s a nice walk to the Thames-side that takes about 15/ 20 mins. I’d definitely stay again. …
We had a great time at the hotel. The staff we really friendly and helpful, the room was clean and had a good view of the Shard, and the breakfast was enormous. The thing that made the hotel really stand out from others was the swimming pool (you need to prebook a slot). If you need somewhere to stay in London I would recommend this - great value, good location and really nice staff.