We had the most perfect weekend - absolutely all of the staff were so professional and friendly. The standard of cleanliness and comfort in the hotel was exceptional and our room had everything that we needed with no noise or disturbance - we will be back.
Room air conditioning was not functioning and reception did nothing to help. Horrible service, reception was rude with her comment on the complain. Requested for a fan which was not delivered, dont even think the reception did her job of passing the message. Disappointed Novotel, this is not the expectation of a 4 star hotel
I don't know why, but I seem to veer toward Southwark when it comes to finding hotel accommodations in London. The last hotel we stayed at was the stylish CitizenM nearby. The general area doesn't feel as congested as anything north of the Thames, the hub tube stations like Southwark and Waterloo are conveniently close, and there are a lot of cool sights a stroll away like Borough Market and the Tate Modern. Novotel has a dozen hotels around town, but the one on Blackfriars Road seemed like the best location. For the three days Jamie W. and I were staying in London, that was indeed the case because walking distances to our various destinations were manageable even in the blistering heat. We reserved a Superior Queen room for $275. Accommodations were quite comfortable and service was quite attentive throughout, including scheduling a cab to Heathrow at an ungodly hour for us. The rate didn't include the breakfast buffet since I knew we didn't want to graze and knew we could find something at Borough Market. This one certainly belongs on our short list.…
Overall the stay was ok. The facility’s were good room was good. The staff however we’re rude and made us feel uncomfortable. Whenever we asked for something it seemed to inconvenience them. Asked for some fresh towels and they were rude about that. Also ordered a wine to the room which took 45 mins and the staff were awkward about bringing it up and were so rude to us. One of my friends was almost refused entering the hotel after simply leaving to go for a meal and was asked for id upon return even though they had seen us leave and return and knew we were guests. She almost had to Kip on the streets ! Also jacuzzi was ever so cold could of done with being a few degrees warmer my friend came out shivering she had to sit in the sauna for a good half hour to get back to normal temperature! Was very worrying as her hands were purple! The lockers in the changing rooms DO NOT WORK. I was worried constantly about my belongings and could not enjoy my swim. Stains on bed - see photo attached. Not happy with the treatment of me and my loyal pals x…
Our stay at Novotel London Blackfriars was perfect. Everything was good. We got upgraded to the Executive level. We love the room, the mattress was very comfortable, the air conditioning was perfect for the hot weather in London in August. All the staff are friendly and reacted quickly for any requests. Thank you very much for the outstanding service. Hope to see you next time.
Room was on the first floor and was small and in need of an update with skirting coming away from the wall, dirty marks on the walls and stained carpet. The main bed was uncomfortably hard causing my wife and I some discomfort and back pain. Kids beds were made up like 2 camp beds from the sofa bed in the room. On arrival the curtains were drawn over the window, no wonder. The view was of an industrial door on a brick wall. Housekeeping was hit and miss, we had to request towels, toilet rolls and the other extras on several occasions during our stay. There was an intermittent random but loud humming noise that kept waking us up every night and smoke alarms went off one night. We had originally asked for a room change higher up with a view but were told the hotel was fully booked. We asked for the noise to be fixed but it never got resolved. The bathroom has a weird glass partition that can be see-through or obscured depending on the switch. Either way, anyone using the bathroom at night with the light on will illuminate the bedroom waking others up. The pool is small and the water is cold. Kids loved it but you could only book one hour a day and we missed out one of the days as it was fully booked. In one corner of the pool was a collection of old sticking plasters and other bits and bobs that had been left in the water. Gym was limited but clean and not busy at the times we used it. The water/shower in the bathroom frequently had power drops and was never hot. It wasn’t cold, it just wasn’t hot. The beer was cold and the food was good but a tad expensive. Breakfast time there was chaotic queues for drinks/ pancakes on occasion but otherwise ok. Food was tasty. Staff were pleasant but not overly friendly. The hotel is in a reasonable location not too far from the river and transport links. All in all I wish we had booked somewhere else and will not stay there again.…
Weekend away with husband and the Hotel was lovely - we were upgraded which was a lovely surprise and the staff were great, professional and friendly. The room was great and facilities in the hotel were of high standard.The Hotel is situated in a great place and within walking distance of the sights of London and would defiantly recommend.
The ladies at the reception desk were very helpful when I asked them if I could get a page photocopied to attach to something I was taking to the next door post office. I was really relieved they agreed to help a stranger in need. Service with a smile 🙂
Hotel is on good spot close to underground station.Walking distance to London Eye, Hotel staff friendly and very helpful, Nice swimming pool, good restaurant food, Breakfast excellent, Room moderate but carpet very very dirty stains all over the place, to management please check room 610 for deatels
Stayed with the family for 3 nights , What a lovely Hotel (Absolutely spotless ), nice comfortable double bed and two single beds ( No sofa beds Thank you) great restaurant , what a great breakfast experience, amazing fruit salad & fab food, nice attentive dining room staff , especially Rodney , also the ( Romanian )bar tender was really top class, nice safe swimming pool in the basement ( only 1.2 metre deep)