It was a nice room very small but we were very lucky to have a little Terrace. We didn’t realize the fitness center was under construction along with their restaurant. Didn’t really research the area, Not very convenient to any sightseeing areas. It is close to the train and underground. So you can be able to go into London proper or out and do day trips.
Doesn’t look anything like the pictures. The rooms are poorly maintained with lots of visible damage. The first room had a broken air con which made a noise all night and a television that didn’t work. The second room was equally poorly maintained and both were filthy. The sink was blocked. They didn’t have any shower gel (only shampoo). A disappointing and overpriced stay. Part of the ceiling was coming apart in one of the rooms.
Booked in for 2 nights. Room below ground, unbelievably hot and stuffy. Complained twice, assured by reception staff room temperature be reduced but remained uncomfortable. I see other people commented on this, Glad to leave.
Let's start off with the positives. The hotel is well located and it's an easy walk from Stratford Underground which was very useful. Upon arrival the staff member who checked us in was very pleasant and helpful. The bed has a firm mattress which would be my preference. The Rituals toiletries are also a very nice touch. It unfortunately goes downhill from there. Somehow there is an incredibly strong smell of cannabis from the corridors on the way to the rooms. Our room was opposite the lift and the walls seemed quite thin so whenever the lift made noise it was quite audible in the room. The shower head had a number of nozzles clogged with limescale which we had to pick off to increase the water flow, the sink tap also had some limescale at the nozzle. The room itself is small but adequate but very very dusty, and I mean on commonly used surfaces( not on the top of shelves) such as the desk, it was covered in dust. I have attached a photo of the desk. We didn't ask to be moved rooms because we checked in late at night and fell into the bed to sleep and were up very early the following morning and couldn't spare the time to move a room. We attempted to speak to a member of the cleaning staff who we came across but they did not speak English. Upon checkout we did inform the checkout staff of our main issue which was the dusty room. All in all its not the standard that my Wife or I were expecting from a 4 star hotel having both previously worked in a number of 4 star hotels.…
I don't even know where to start. Before I arrived I left a very clear note saying please give me a quiet room that's not next to the lift or cleaning cupboards as I'm an insomniac and obviously that's exactly what they did! The first night on Saturday morning I called around 9am complaining about the noise and the Manager said he would sort it. I was not moved and of course it was not sorted, come Sunday morning the same thing happened loud banging, cups clinging, loud talking from 8am. I called again and the Manager tried to gaslight me saying it's impossible that his cleaning staff are there that it must be loud guests, absolutely impossible, so I took this video, shame it wont let me attach to obviously show it wasn't impossible and they started hoovering too 😂 Utter piss take on so many levels. I shouldn't even be paying at this point, utterly unacceptable. Do not stay here, they clearly can't even read basic notes or instructions!…
Lost for words WOW! I checked in at the hotel last night greeted by Jasmine who was very friendly on reception, perfect after a long journey. I stayed in the Queen Anne Suite, the pictures beforehand looked lovely on line however seeing first hand I now know where the name comes from I felt like a Queen. The room is so cosy, elegant and everything you need. I dined at the Dar Marrakech Lebanese restaurant just a few minutes walk from the hotel, good quality food for the price and very authentic. I then relaxed in my room enjoying a coffee and Biscoff biscuit (my favourite!). I slept like a baby, the room was so quiet. Breakfast in the morning there was so much to choose from, continental/ full English buffet and I didn't catch the staffs name but very attentive. I have decided to work in the lounge before checking out, I stumbled across this when going to my room. I chose this hotel due to the location in Stratford and so close to Stratford/ Stratford High Street for the tube, however this is a hidden gem. I will definitely return and cant wait to see the other suites they have.…
On arrival the whole place smelled of drugs! Weed or skunk whatever you would like to call it! Our bathroom actually stinks so bad of a hideous smell that you just get in and out very quickly. When we arrived, the young guy on reception was really attentive and helped us at the bar and told us about the lounge area, basically he was very helpful…. Tonight when we got in from our night out, a completely different story, the vending machine just ate our money, ( to be honest, I never thought a 4 star hotel would have a bloody vending machine!) but it does, we put our money in and it over charged us and the guy on reception didn’t care, no help whatsoever!! To sum up!! I would definitely NOT recommend this hotel to anyone!! Don’t do it!! There is better out there….
Fantastic hotel and lovely staff. Are really pleasant intimate boutique hotel which is very accommodating and presents a good impression of the service the hotel offers. The staff are great and always go above and beyond.
I booked a night here online, direct, for £90 on a 'black friday deal' The whole process was very easy. Room was spotless, bed was comfortable. I had limited interaction with the staff (ideal in covid times) but when I did they were polite. It's a good walking distance from Stratford and the DLR which made arrivals and departures nice and simple. Would stay here again if in the area. Toiletries were also lovely! Although I had a road facing room, I did not hear any traffic.
Purchased a stay through Groupon and booked my stay at Westbridge. However, I needed to change the date of my stay due to work reasons so contacted Groupon. They advised that, as per voucher t&c's, once booked, the stay need to be re-arranged by the merchant (with at least 24 hours notice) and so I contacted them. Although I needed to wait for a manager approval, this was done and my stay was rearranged. A few days before my re-arranged stay, I was required to self-isolate and so called Westbridge again (giving the required notice) to re-arrange my stay. On this occasion, they were adamant that it was Groupon's responsibility to deal with my issue despite this clearly not being the case and contrary to Westbridge's own actions on the first occasion of rearranging. I will not consider Westbridge in the future regardless whether booking direct or through a third party.…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing