The Westbridge Hotel
335-337 High Street, London E15 2TF England
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About
#273 of 1,209 hotels in London
Location
4.3
Cleanliness
4.7
Service
4.7
Value
4.5
Travelers' Choice
The Westbridge Hotel exudes all the luxury and comfort you would expect from a modern 4 star hotel situated in a Grade II listed building dating back to 18th century. There are 80 rooms with free WIFI internet access, individually controlled air conditioning and private bathrooms with walk in showers, luxury amenities and a hairdryer, LED Smart TVs, phone, small fridge, safe, iron, and tea and coffee making facilities. The Westbridge Hotel Restaurant & Bar is a contemporary restaurant where you can enjoy a hearty breakfast and delicious English brasserie inspired dishes thought dinner with extensive selection of wines and drinks. Facilities include 24hr Reception, Gym, Lounge, Courtyard, Restaurant and Bar. No parking is available on site.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
24-hour security
Baggage storage
24-hour check-in
Parking
Wifi
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Vending machine
Concierge
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Room service
Safe
Refrigerator
Electric kettle
Cable / satellite TV
Walk-in shower
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, Russian, German, Italian and 3 more
Location
83Good for walkers
Grade: 83 out of 100
30Restaurantswithin 0.3 miles
9Attractionswithin 0.3 miles
Contact
335-337 High Street, London E15 2TF England
Getting there
Stratford High StDLR2 min
StratfordUnderground6 min
Rental CarsSee rental cars from $25/day
2177Reviews49Q+A100Room tips
Reviews
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9210Kitty wrote a review Yesterday
Portschach am Worther See, Austria49 contributions42 helpful votes
We stayed 1 night bed and breakfast at this hotel. We were staying for my birthday and to see ABBA Voyage. I had told the hotel it was my birthday. On checking into the room we found a card, balloons and a small bottle of prosecco. Nice touch. The room was very small but had everything you needed including a fridge. The room was very clean. We requested a high, quiet room and got exactly that. Breakfast was buffet which we are not usually very keen on. However, this was 1 of the best buffet breakfasts we have had. The staff were all very friendly and professional. There are a couple of restaurants within very close walking distance. We had dinner at the Mexican which was very good. The hotel is a 10-15 minute walk from the ABBA Arena. We would definitely recommend and would stay again next time we come to see ABBA Voyage. …
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pierre Runacher, Other at The Westbridge Hotel
Responded yesterday
Dear Kitty, Thank you for taking the time to write such a lovely review about your recent stay at our hotel. We are thrilled to hear that you enjoyed your birthday trip and the ABBA Voyage show. It is always a pleasure to receive positive feedback, especially when it concerns our attentive staff and the quality of our amenities. We are glad that you appreciated the personal touch we added to your stay and that you found your room to be clean and comfortable. We understand the importance of a good night's sleep, and we are delighted to hear that we were able to accommodate your request for a high and quiet room. We are pleased to hear that you enjoyed our breakfast buffet and that it exceeded your expectations. We take pride in providing our guests with a variety of delicious options to choose from and it is always great to hear that our efforts are appreciated. We appreciate your recommendation and look forward to welcoming you back in the future. Best regards, Pierre Runacher Operations Manager The Westbridge Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here with 3 friends to go to the ABBA Voyage show. Arrived very early from the airport and were pleasantly surprised to have both rooms available straight away. The staff were so helpful and accommodating and a wealth of knowledge of where to go and eat etc. The hotel is about a 10 minute walk to the venue so very convenient and about a 5 minute walk in the opposite direction to the massive Westfield shopping centre so plenty to keep you busy. The only downside I would say is that although there is a restaurant on site, they advised that they don’t actually cook on site, instead they order in from local restaurants. Although we did see many lovely places to eat and had gotten food while out, it did seem a little strange to not have a functioning restaurant when it’s advertised on the sign outside. Similarly there didn’t appear to be a bar for drinks.…
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pierre Runacher, Other at The Westbridge Hotel
Responded 5 days ago
Dear Sloping_fungus, Thank you for taking the time to write such a lovely review about your recent stay with us while attending ABBA Voyage. We are thrilled to hear that you and your friends enjoyed your stay, found our location convenient and our staff helpful and accommodating. While our kitchen only cooks breakfast, we have partnered with HS&Co a local restaurant that cooks delicious meals for our dining guests. Some guests prefer to stay in the hotel instead of going outside for eating and as our restaurant is not open yet, we have come to this alternative. Regarding the bar, we operate a bar which offers a wide selection of drinks from wine/beer to spirits. The bar is manned by our Reception team on quieter times and by our bartender on most evenings. We hope to have the pleasure of welcoming you back to our hotel in the future. Warm regards, Pierre Runacher Operations Manager The Westbridge Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Westbridge Hotel as it was close to the ABBA concert we booked and Stratford International. Staff were really polite and check in was easy. The room was clean and had all the amenities you need, although the temperature control on the shower didn’t work. For the price and location it was great
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pierre Runacher, Other at The Westbridge Hotel
Responded 6 days ago
Dear Paul, Thank you for taking the time to share the feedback on your recent stay at The Westbridge Hotel. We are delighted to hear that you had a great time with us. Our proximity to the ABBA arena makes us an ideal choice for any ABBA fan attending the venue. We appreciate your kind words about the friendliness of our team and your room. We are sorry to hear about the difficulties you have encountered with the shower and have sent our maintenance team to assess the room you stayed in. We hope to welcome you back in the future. Warm regards, Pierre Runacher Operations Manager The Westbridge Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are small but adequate for a short stay. We had a window overlooking a wall but this is London! Ritual toiletries in the bathroom which did however smell of stagnant water. Staff were friendly and helpful. We decided against breakfast as at £15 booked ahead or £17 on the day that we could use a cafe!
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Date of stay: March 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pierre Runacher, Other at The Westbridge Hotel
Responded 1 week ago
Dear Robert, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our staff friendly and helpful and that you found the rooms adequate for your stay. However, we apologise for the issue with the bathroom smell. We have already reported the issue to our Housekeeping and Maintenance team. Regarding breakfast, we offer a full buffet selection with freshly baked food in the morning and believe that our prices are reasonable in comparison to the service provided. That being said we are glad that you found an alternative which was to your liking. Thank you again for your review, and we hope to have the opportunity to welcome you back in the future. Best regards, Pierre Runacher Operations Manager The Westbridge Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My partner and I checked into this hotel, it was such an easy check in experience all the staff upon our arrival were so polite and helpful. Our room was amazing we had booked a suite we got suite 4. We left the hotel to go and look around the area when we arrived there was a slight problem, our key card would not allow us to enter the room we went down to reception and they came up and tried to let us in however they couldn't gain entry so we went and sat in the large calming lounge area and waited. They moved us to another suite which was slightly smaller but still a lovely room and they offered us a complimentary drink for the inconvenience. Throughout that whole time every staff member was very apologetic (oviously the door problem was not their fault) the breakfast staff were very helpful. …
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Really close to the o2
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pierre Runacher, Other at The Westbridge Hotel
Responded 1 week ago
Dear Hanah, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you and your partner had a great stay with us and that our staff were able to make your check-in experience an easy one. We are glad to hear that you enjoyed your suite, and we apologise for the inconvenience caused by the key card issue. We are pleased to hear that our staff were able to promptly address the issue and provide you with a new suite, and a complimentary drink to make up for the inconvenience. We are grateful for your kind words about our staff's politeness and helpfulness. We will be sure to share your compliments with them, as they take pride in ensuring that our guests have a memorable experience. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. Best regards, Pierre Runacher Operations Manager The Westbridge Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The good stuff - location was great, very close to DLR and Stratford stations and about 15 mins walk to Abba arena and Olympic park. Staff very helpful and particularly Marc and Marzena were really lovely. Breakfast was very good with lots of choice. Now the not so good - there is no restaurant despite what website says and no gym facility. You can order in food from an app but none of the food options were anything like those shown on the website. There were a number of large air con units directly outside our room window (102) which were really noisy so we were moved to another room (304) but unfortunately this was just above the previous room and so was still noisy. We were offered another room but this was still above the noisy air con units, so wouldn’t have resolved the problem. No other room was offered. In the morning the bathroom floor was flooded as the seals on the shower didn’t fit properly. This didn’t seem to surprise the staff and maintenance very quickly fitted new seals. The safe didn’t work so maintenance tried to fit new batteries and when that didn’t work just lifted the safe out of the cupboard and brought another one (surprised that the safe isn’t fixed into the cupboard). The WiFi stopped working on our last evening. This is the first time I’ve been to a hotel where you had to pay your bill in advance - now I know why, as I would have objected to paying the full amount (£193 for Saturday night and £121 for Sunday night) at the end of our stay and deducted an appropriate amount. As it was, that option wasn’t available to me. When we were leaving the chap on the desk asked if everything was ok with our stay. After I reeled off all the issues he just said ‘but was everything else ok?’!! So overall, if you can avoid the rooms on that side of the hotel, check the shower is properly sealed and have no intention of needing a restaurant it’s worth staying if you can get a cheaper price.…
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Don’t stay in room 102 or 304 if you’re not a heavy sleeper.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pierre Runacher, Other at The Westbridge Hotel
Responded 2 weeks ago
Dear Yvonne, Thank you for taking the time to provide feedback on your recent stay at our hotel. I am sorry to learn your stay was far from an exceptional one. We are glad to hear that you found our location to be great, our staff to be helpful and that you have enjoyed your breakfast. We will share your kind feedback with both Marc and Marzena. Despite the fact that our own kitchen is currently closed for lunch and dinner, and as mentioned on our website, we have partnered with local steakhouse HS&Co for delivery of their delicious meals to your table should you wish to have an evening meal in our restaurant. We also have room service options available to our guests. I am sorry your stay was disturbed by the noise from the outdoor air conditioning unit. Our maintenance team have adjusted window seals to minimise the noise. All other maintenance-related issues have been addressed, and I can only apologise that these were not rectified prior to your arrival. Regarding the wifi being unstable, this is connected to the upgrade of our network which happened last Wednesday. This upgrade will provide faster, more stable internet to all our guests. Unfortunately, we had an outage of the network that evening which was solved within the hour. We are deeply sorry about the inconvenience it had caused. When it comes to payment policy, we collect payment in advance for all non-refundable bookings. All fully flexible bookings are paid on arrival as stated in policies across all booking channels. I am sorry that your feedback was not appropriately addressed on departure. I wish I had a chance to speak to you then. Rest assured, I will retrain the employee that had assisted you on departure. Should you wish to discuss this further, I invite you to contact me directly. I would be more than happy to look after you. We hope that you will consider staying with us again in the future, and we will do our best to make sure that you have a more comfortable and enjoyable stay. Kind regards, Pierre Runacher Operations Manager The Westbridge Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We decided to stay here for our weekend stay.To go and see the show ABBA. The hotel was close by. The hotel was close to the tube station.Buses were regularly. The show was close by Queen Elizabeth Olympic park. The rooms were pleasant,nice and clean.Changed the bedding whilst we stayed 2 nights. The breakfast was great,specially suited everyone’s dietary preferences. Staff very friendly and helpful. Coat hooks could be put in the rooms.
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Date of stay: March 2023Trip type: Traveled with friends
Room Tip: We did not use a car.Pubs and shops close by.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pierre Runacher, Other at The Westbridge Hotel
Responded 2 weeks ago
Dear Gillybobs, Thank you for choosing our hotel for your recent weekend stay to see the ABBA show at Pudding Mill Lane. We are delighted to hear that our location was convenient for you, with our proximity to the tube station and regular bus services. We are glad to know that you found our rooms to be pleasant, nice, and clean. Our housekeeping team takes pride in their work, and we are happy that they could make your stay comfortable. We are also pleased to hear that you enjoyed our breakfast, and our team was able to cater to your dietary preferences. We appreciate your kind words about our friendly and helpful staff. We are always committed to providing excellent customer service to our guests. We provide coat hangers which are located in the wardrobe next to the coffee station. Should you need more hangers our reception team would have been delighted to arrange a few more at any time and we are just a call away. We hope to have the opportunity to welcome you back in the future. Best regards, Pierre Runacher Operations Manager The Westbridge Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely room, modern & very clean. We even had a little seating area! Check in was wonderful, very helpful as we were asking questions about food & about ABBA Voyage. Ideal location if you are going to the ABBA show. Even bought our food order (their own restaurant is only open for breakfast) up to room, with plates & cutlery. The breakfast was delicious, plenty of good quality food, excellent choice.
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: If road noise bothers you, stay in the newer rooms, not the older part of the building.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pierre Runacher, Other at The Westbridge Hotel
Responded 2 weeks ago
Dear Mish, Thank you so much for taking the time to leave us such a lovely review. We are delighted to hear that you enjoyed your stay with us and that you found your room to be modern and very clean. We are also pleased to hear that you enjoyed the little seating area in your room. Our team is thrilled to hear that check-in was wonderful and that we were able to provide you with helpful information about food and the ABBA Voyage show. We are also happy to hear that our location was ideal for your needs. We appreciate your feedback on our restaurant being only open for breakfast and are glad that we were able to accommodate your food order by bringing it up to your room with plates and cutlery. That being said we have a partnership with HS&Co a local restaurant which cooks and deliver the food to our restaurant for dining guests. We are sorry if the information was not made available upon your request. It is great to hear that you enjoyed your breakfast and found it delicious with plenty of good quality food and an excellent choice. Once again, thank you for choosing to stay with us and we hope to welcome you back soon for another fantastic experience. Best regards, Pierre Runacher Operations Manager The Westbridge Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a lovely hotel. The staff were friendly and it was very clean. The room was a little small, but compared to hotel prices in London, it was fair for the price. The bed was comfy and the shower was great, with lots of amenities. The breakfast was excellent with great service.
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pierre Runacher, Other at The Westbridge Hotel
Responded 3 weeks ago
Dear RedMisfit, Thank you for sharing your lovely review of your recent stay at our hotel. We are glad to hear that you found our staff to be friendly and that everything was kept clean and well-maintained throughout your stay. We are delighted to hear that you enjoyed the amenities in your room, including the comfortable bed and great shower. We understand that our rooms may feel small but we are transparent about it and advertise our room sizes on our website and travel agency websites. That being said, we are pleased that you found the price to be fair and reasonable. It is wonderful to hear that you had a great breakfast experience with us and that our team provided excellent service. Thank you for choosing our hotel, and we hope to welcome you back in the future. Kind regards, Pierre Runacher Operations Manager The Westbridge Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marc on reception was funny and charming, a real asset to the hotel. Our room was very small and not really like any of the promotional pictures. It was modern and clean, really comfy bed which I loved. It was far to hot and no window to open which is a problem for us, Marc sorted this out for us which was great. I paid quite a high price at 161 for the night and breakfast wasn't included so paid another 37 quid for that for me and my partner. There was a football match on and this might have increased the price but I was a little miffed to see it at like 90 quid almost everywhere advertised and for the money I was a little disappointed with the room. Breakfast was nice and the staff again were great. I think I'd be happy to stay here again for around 100 pounds but not really what I paid to be honest, I might have expected just a bit more for that. Great location! …
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pierre Runacher, Other at The Westbridge Hotel
Responded 3 weeks ago
Dear Lainemurdo, Thank you for taking the time to leave a review of your recent stay with us. We are glad to hear that you found the room modern, clean, and comfortable and that our staff was great during your visit. We apologise for any inconvenience caused by the heat in the room, and we are pleased to hear that our team member, Marc, was able to address the issue for you. For safety reasons, the hotel windows are locked but can be opened upon request after signing a disclaimer. We provide fully operational Air conditioning in all our rooms to adjust the temperature, should you need assistance to reach a required temperature our front desk team has been fully trained to assist our guests promptly. We are sorry to hear that you felt the room was not quite as advertised, and that the price you paid for the room and breakfast was higher than you expected. We adjust our prices during peak periods such as football matches, and we apologise if this was not made clear to you during the booking process. We appreciate your feedback regarding the room rate, and we will certainly take your comments into consideration. We are glad to hear that you enjoyed the breakfast and the hotel's location, and we hope to have the opportunity to welcome you back in the future. Thank you for choosing to stay with us. Best regards, Pierre Runacher Operations Manager The Westbridge Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$115 - $240 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
80
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Frequently Asked Questions about The Westbridge Hotel
Which popular attractions are close to The Westbridge Hotel?
Nearby attractions include Junkyard Escape Room (0.1 miles), Discover Children’s Story Centre (0.1 miles), and Stratford Centre (0.3 miles).
What are some of the property amenities at The Westbridge Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Westbridge Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westbridge Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westbridge Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Westbridge Hotel?
Conveniently located restaurants include Pie Crust, Olive And Lemon Cafe / Bistro, and The Abbey Tap.
Are there opportunities to exercise at The Westbridge Hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at The Westbridge Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Westbridge Hotel?
The staff speaks multiple languages, including English, German, Italian, Russian, Polish, Romanian, and Latvian.
Are there any historical sites close to The Westbridge Hotel?
Many travelers enjoy visiting Tower of London (3.8 miles), Old Royal Naval College (3.7 miles), and HMS Belfast (4.0 miles).
Does The Westbridge Hotel have any great views?
Yes, guests often enjoy the city view available here.