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Hotel Xanadu

26-42 Bond Street Ealing, London W5 5AA England
3 people are viewing this hotel
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Guests1 room, 2 adults, 0 children
Booking.com
$79
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$90
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Expedia.com
$79
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Traveler (69)
Room & Suite (66)
Dining (57)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Relax on a sumptuous sofa while you’re checked in via iPad at Hotel Xanadu, with its interiors and rooms furnished in exotic opulence. Next to Ealing Green, the hotel is only 5 minutes’ walk from Ealing Broadway Rail and Underground Station, with tube services running to central London via the District and Central lines. Ealing Studios, the oldest working film studio in the world, is just half a mile away. A room at Xanadu is richly decorated with stylish touches, as well as a sleek, tiled bathroom. Every interactive flat-screen TV provides on-demand movies, which you can watch with a cup of tea or coffee made in the room. Enjoy cocktails at our onsite Tuk Tuk Pop-Up Bar.
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Property amenities
Free High Speed Internet (WiFi)
Free internet
Bar / lounge
Restaurant
Meeting rooms
Non-smoking hotel
Dry cleaning
Laundry service
Wifi
Public wifi
Internet
Breakfast buffet
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Room features
Non-smoking rooms
Suites
Air conditioning
Room service
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Modern

Location

Full view
96Great for walkers
Grade: 96 out of 100
106Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
626Reviews16Q+A54Room tips
Traveler rating
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Popular mentions
Great location as really close to Ealing shopping centre and Ealing Broadway tube. Powerful shower and lovely duvet. Reception staff so helpful in returning my personal belongings which I left in the room. Already booked to stay again
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Review collected in partnership with this hotel
I live nearby. I booked this hotel for my family members who were visiting me from abroad. This hotel is the fanciest for its location and the price is reasonable. However, their booking system is inadequate and even though they say you may make changes or cancel your reservation up till 12 noon on the day of your arrival, the website will simply ignore your request and not send it through. In the end, they sent me several emails threatening to charge me if I didn't check in on my first night. Even after I replied to say I will be checking in later that night, they sent me more emails to argue. And even after I turned up to check-in, they told me they didn't receive my instructions to cancel the reservation. What does it matter? I've already turned up to pay for the room. For the whole time I stayed there, I did not see a single person at reception. They're probably slacking away in an office behind the scenes.
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Response from HotelXanadu, General Manager at Hotel Xanadu
Responded 2 days ago
Dear peacie21, Thank you for taking the time to leave your feedback for us to review I would like to address some of the issues raised in your review as they are not reflective of what happened in the actual situation. To start with, our booking system is adequate. As you can imagine, you are not the only person who opts to cancel a booking - there are not really other reviews about this - on the contrary, it is a very straightforward process and you receive a confirmation email of the changes once everything is completed if it is completed inside the cancellation window. You appeared not to complete the process properly and did not receive the email in question. Furthermore, you did not seek an assistance from us until only 20:00pm on the day of your arrival which is way past your cancellation policy that you will be arriving on the next day. Afterwards, in your review you use the term threaten - by no means, we are threatening, we are just answering your query about the cancellation policy. I also disagree about your arguments during your check in process. Once you did turn up, as you are paying for the room - it does not indeed matter so I am not sure what argument you felt it took place. We also did not receive any communication from yourself during your stay or at the time of departure - so I can not agree that the team was not at reception. If you scroll down and take a look at some of our other reviews you will see that indeed our team is our strongest point with their excellent customer service. I can also assure you that nobody was slacking away in an office as I would have seen it and immediately address it Having said that,I do hope that we will have another opportunity to welcome you again in the near future Kind Regards Bratan Kunev Hotel Manager
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Hotel Xanadu is a very nice, clean hotel. We had a nice queen size bed that can be broken into two separate twin beds if desired. Location is a 10 minute walk to the underground station into central London.
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Review collected in partnership with this hotel
Response from HotelXanadu, General Manager at Hotel Xanadu
Responded 3 days ago
Dear Companion18209422618, Thank you for taking the time to leave your feedback for us to review I am very happy to read that you liked the hotel and that our location suited you well for your travels Once again, thank you for your feedback and we are looking forward to welcome you again for another very nice stay Kind Regards Bratan Kunev Hotel Manager
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Solid clean hotel with a great staff. Rooms are larger than most in town and the location on the green is second to none. Breakfast is everything you would expect and is included. Wifi speed was just fine for business and video chat. I really do like the hotel. Be aware the West side is over looking some construction that should be done in early 2020. I was unable to hear anything on the East side.
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Review collected in partnership with this hotel
Response from HotelXanadu, General Manager at Hotel Xanadu
Responded 3 days ago
Dear Shaun C, Thank you for taking the time to leave your feedback for us to review I am very happy to read that you rate us as the best spot in Ealing. Feedback such as yours is the reason we are working tirelessly to deliver unforgettable experiences for our guests Once again, thank you for your 5* review and we are all looking forward to welcome you again Kind Regards Bratan Kunev Hotel Manager
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I stayed here on business for the first time this this week. There aren't many hotels in this area and my usual place was full. The Xanadu was refreshingly surprising, with a warm welcome, competent & friendly staff and a room with a comfortable bed, strong shower and fast Internet... what more could you want! The gym facilities are off-site but just a short 5m walk away, and as a result of it being a dedicated gym, you'll find that it's much better than a regular in-house gym. Top marks to the team and the facility.
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Response from HotelXanadu, General Manager at Hotel Xanadu
Responded 3 days ago
Dear lukeoc1, Thank you for taking the time to leave your feedback for us to review I am very happy to read that we have not only met but have also exceeded your expectations. Thank you in particular for your kind comments towards our staff members - they are working tirelessly to deliver the best possible service so please rest assured that I will share your kind comments with them Once again, thank you for staying with us and we are looking forward to welcome you again Kind Regards Bratan Kunev Hotel Manager
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PRICE RANGE
$98 - $142 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
48
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