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CitizenM London Bankside

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20 Lavington Street, London SE1 0NZ England
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1830)
Room & Suite (474)
Dining (131)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 09/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from CitizenM London Bankside
Updated 09/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#183 of 1,154 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice
Located in the heart of London’s buzzing Bankside district—just minutes from the Tate Modern and Millennium Bridge, within walking distance from Southwark tube station (Jubilee Line) and London Bridge (Jubilee & Northern Line)—192 luxury non-smoking rooms await with free Wi-Fi, free movies, and a tablet MoodPad to control every hi-tech detail. Work or play in the oversized Vitra living room lobby with floor-to-ceiling stunning art, a prolific MENDO bookstore to peruse or purchase for your travels, and of course, canteenM’s 24/7 scrumptious eatery and bar to cure your hunger and thirst.
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Room & Suite (474)474
Full view
Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
24-hour front desk
Express check-in / check-out
Wifi
Coffee shop
Breakfast available
Breakfast buffet
Snack bar
Meeting rooms
Photo copier / fax In business center
Non-smoking hotel
Shared lounge / TV area
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Extra long beds
Bath / shower
Air purifier
Housekeeping
Safe
Telephone
Bottled water
Laptop safe
Private bathrooms
Flatscreen TV
Radio
Hair dryer
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Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Quirky Hotels
Languages Spoken
English, French, Spanish
4,504Reviews49Q+A100Room tips
Traveler rating
  • 2,930
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  • 33
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Popular mentions
m9tntvh5g8 wrote a review Sep 22
1 contribution
Despite the pandemic going on, with sufficient precautions in place - our stay at the hotel was really nice. Definitely a different experience than normal with 24-hour access to amenities and services. Would definitely visit this chain again.
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Review collected in partnership with this hotel
Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Eirini Vorgiatzidou, Other at CitizenM London Bankside
Responded yesterday
Hi there citizen m9tntvh5g8, Thank you so much for taking the time to tell us about your stay. Your feedback is much appreciated and we are really happy to see that you enjoyed your experience with us, It has been difficult times for hospitality in general and we put a lot of effort on the operationally side of this and getting ready for our guests to have a safe and enjoyable stay with us, so it really means a lot to know that you felt safe and ease during these uncertain times. These very kind words mean the world to us and we were very happy to accommodate you in this new world! From your review we can really feel you are 100% match to our concept and really understands the reason behind it. Don't forget we are taking over the world. citizenM is now in Amsterdam, Paris, Glasgow, London, New York, Rotterdam, Schiphol Airport Amsterdam, Taipei, Shanghai, Copenhagen, Zurich, Seattle, Boston,Kuala Lumpur, Geneva, and coming soon to San Francisco, Washington D.C, Rome and Los Angeles. See you again sometime soon. Safe travels and all the best, CitizenEirini
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Lucy B wrote a review Sep 12
21 contributions4 helpful votes
Near boats & several tube and train stations. Great for visiting Tate Modern, Borough Market & Tower of London. Or a day out by train to vibrant Brighton seaside. Rooms are very clean and modular. Great shower. Sleep quality would be improved by beds not against the window - great views but only a single access point.
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Review collected in partnership with this hotel
Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Eirini Vorgiatzidou, Other at CitizenM London Bankside
Responded yesterday
Hi there citizen Lucy, Thank you for taking the time to share your feedback with us! We are glad to hear you enjoyed the citizenM experience and you liked our location. We understand, jumping over people may have been fun at 5 years old, not so much in the middle of the night when you're an adult. But we have something great to tell you: our beds are square. If you lie down to watch TV first, feel free to move the pillows to the window side when you're done. No jumping required, and no compromise on space either! We do hope you stay with us again and enjoy trying this out. Thank you again and hope to see you back ! Until then, safe travels, CitizenEirini
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westside_eastside wrote a review Aug 2020
Birmingham15 contributions5 helpful votes
This is a quirky hotel which has a slightly different vibe to others. Cannot fault the price (cheaper due to covid I think). We were greeted upon arrival by the front desk who guided us through the check in process. This was seamless and we went straight to our room within a minute as we had prepaid and had a QR code to scan. The beds are massive. The biggest Ive ever stopped in. It was like sleeping in a different bed to my other half which made for a proper good night sleep! The cleaner popped by during the day and asked us if we wanted a room clean or clean towels, water top up or fresh pillows which was nice. The windows allow huge amounts of light into the room which can be controlled how you like. Everything from the TV, blinds, curtains, temperature etc are controlled from an iPad. I personally found this a bit of a chore to work out but got the hang of it all after playing with the system for a good 20 minutes. The bathroom was clean with a huge rainfall shower which was perfect. There is a bar on site and free bag drop which allowed us to spend the day in London without having to lug our suitcases around with us. The bus stop is just outside and the nearest tube station (Southwark) is a 8-10 minute walk away.
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Date of stay: August 2020Trip type: Traveled as a couple
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Response from Eirini Vorgiatzidou, Other at CitizenM London Bankside
Responded 3 weeks ago
Hi there citizen ''Westside_Eastside'' , Thank you so much for taking the time to tell us about your stay. Your feedback is much appreciated and we are really happy to see that you enjoyed your experience with us, and the company of our ambassadors who are the true soul of citizenM. It has been difficult times for hospitality in general and we put a lot of effort on the operationally side of this and getting ready for our guests to have a safe and enjoyable stay with us, so it really means a lot to know that you felt safe and ease during these uncertain times. These very kind words mean the world to us and we were very happy to accommodate you in this new world! From your review we can really feel you are 100% match to our concept and really understands the reason behind it. The world is in constant movement and here at citizenM we love to be up to date, that's why we have launched a new APP that you can download for free. Not only you will be able to create new bookings but you can also control your room with your screen, create your room key, and set the temperature for your room at your best convenience even before arrival (among other things). Thank you again for staying with us in this difficult times and we really hope to see you soon. Until then, please keep safe and positive. Citizen Eirini
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YumYum wrote a review Aug 2020
Antigua, Guatemala111 contributions71 helpful votes
We had a great stay here and it was great value (think prices were low due to Covid!). We managed to get free parking right outside due to the fact it was the weekend and were able to walk to everywhere we wanted to visit...Tate Modern, Borough Market etc. Room was very comfortable and staff very friendly. Only thing I would say is please please put tea and coffee making facilities in the rooms. They don’t offer room service so you have to keep going downstairs to the bar when you want a brew!
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Date of stay: August 2020
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Response from Eirini Vorgiatzidou, Other at CitizenM London Bankside
Responded 3 weeks ago
Hello citizen Yum Yum2430, Thank you so much for taking the time to tell us about your stay. Your feedback is much appreciated and we are really happy to see that you enjoyed your experience with us, and the company of our ambassadors who are the true soul of citizenM. It has been difficult times for hospitality in general and we put a lot of effort on the operationally side of this and getting ready for our guests to have a safe and enjoyable stay with us, so it really means a lot to know that you felt safe and ease during these uncertain times. We thought long and hard about the provision of kettles in the room but ultimately felt that today's mobile citizen look for a barista-style cappuccino over an instant one. We decided to invest and add value to our citizen's experience by giving Free WiFi and Free Movies and water together with some good quality toiletries and other freebies instead. With our canteenM open 24 hours you can come by and grab a great coffee any time. We do not charge our citizens for pouring hot water for them. So just bring your own tea bag then. We hope to see you again sometime soon. Safe travels and all the best, citizenEirini
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Richard A wrote a review Aug 2020
Coventry, United Kingdom93 contributions74 helpful votes
Not a single thing to fault about this place. Excellent location in Bankside, very funky design, spotlessly clean, brilliantly efficient self check in service, huge and very comfortable bed, wonderful monsoon shower and absolutely everything in the room can be controlled, tweaked and changed via an iPad, including the mood lighting and window blinds. The icing on the cake is the outstanding value. What a superb stay we had!
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Date of stay: August 2020Trip type: Traveled as a couple
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Response from Eirini Vorgiatzidou, Other at CitizenM London Bankside
Responded Aug 16, 2020
Dear citizen 272richarda , Thank you so much for taking the time to tell us about your stay, your kind words really mean a lot to us! We are glad to hear that you enjoyed your citizenM experience and the company of our ambassadors who are the true soul of citizenM. I am also happy to hear that you liked our super-fast check-in and check-out process. We do not believe in making you wait in lines or any longer than is necessary, and I am happy that you experienced this. From your review we can feel you are 100% match to our concept and really understands the reason behind it. Don't forget we are taking over the world. citizenM is now in Amsterdam, Paris, Glasgow, London, New York, Rotterdam, Schiphol Airport Amsterdam, Taipei, Shanghai, Copenhagen, Zurich, Seattle, Boston,Kuala Lumpur, and coming soon to Geneva, San Francisco, Washington D.C., Miami, Los Angeles and Rome . See you again sometime soon. All the best and keep safe, citizenEirini
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PRICE RANGE
$154 - $319 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonSouthwark
NUMBER OF ROOMS
192
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Frequently Asked Questions about CitizenM London Bankside
Which popular attractions are close to CitizenM London Bankside?
Nearby attractions include Electric Playbox (0.2 miles), Shakespeare's Globe Theatre (0.2 miles), and Menier Chocolate Factory (0.2 miles).
What are some of the property amenities at CitizenM London Bankside?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
Which room amenities are available at CitizenM London Bankside?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at CitizenM London Bankside?
Guests can enjoy a lounge, breakfast, and a snack bar during their stay.
What are some restaurants close to CitizenM London Bankside?
Conveniently located restaurants include Honest Burgers - Borough, Tibita, and Lord Nelson.
Is CitizenM London Bankside located near the city center?
Yes, it is 1.0 miles away from the center of London.
Are any cleaning services offered at CitizenM London Bankside?
Yes, dry cleaning and laundry service are offered to guests.
Does CitizenM London Bankside offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at CitizenM London Bankside?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to CitizenM London Bankside?
Many travelers enjoy visiting Churchill War Rooms (1.4 miles), Tower of London (1.0 miles), and Houses of Parliament (1.2 miles).
Is CitizenM London Bankside accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.