CitM Bankside has been my 'go to' for business trips to London for over a decade now. With an unbeatable location (my favorite running route is Bankside to Westminster, then back over the Tower Bridge and through the Borough Market to end with a great CitM breakfast), and a totally comfortable, relaxing vibe and genuinely kind and friendly staff, there is no better place to unpack your bags for a while.
The foyer, bar area and lounges are all very stylish and modern which is great. The rooms are also stylish but somewaht impracticable unless its a one night stay. No relaxation space in room unless you sit on bed. No tea or coffee facilities in room, shower with plastic screen sits in middle of room. Everything controlled by ipad which is frustrating if you just want to turn on tv or a light. The hotel is well situated on South Bank area 10-15 minutes walk to either London Bridge or Waterloo stations and close to lots of bars and restaurants
we had a full week at the hotel. Great service and fun staff. Breakfast was always good and we had a great chat with the bar staff each night at the end of a full day. Was walking distance to the tube and attractions we needed to see.
The hotel lobby and staff are great but some of the basics in the room (too much tech, not enough space) let it down. Not enough privacy between bathroom and main room space. Plus no tea or coffee in room!
I stayed at the Tower Hill hotel when it first opened and was impressed so thought I'd try this one as we needed to be nearer the Shard. Pretty much the same. Staff were helpful and there was someone around all the time. Bar staff were chatty at all hours and i was pleased it was open at 6.30am when my partner's snoring kept me awake. Went down for a coffee and watched the world go by (yes, there was people outside at that time). The only thing i don't like about these is the lack of privacy in the toilet. I used the ones in the lobby. Overall, happy with our stay.
Citizen M is much friendlier and relaxed than typical hotels. Room smallish but generally well designed and big bed is great. Central area is great for relaxing and work so room size is not so important. Breakfast is very good.
This hotel is perfectly situated on the Southbank, close to London Bridge and the Tate and its location suited my needs well. The automated check-in and check-out was easy and staff were on hand to assist where necessary, being both friendly and welcoming. However, the actual hotel itself was a little disappointing. The room was dirty and smelled unpleasant, with stains on side surfaces and in the mini fridge. The 'bathroom' cubicle was conceptually fun but in reality provided no privacy. It also smelled damp. The bed could only be accessed on one side which felt poorly suited for two people. The lobby seemed generally well-maintained and popular but the room and accompanying corridors felt a little grubby. Probably wouldn't stay here again for that reason unless these issues were addressed.…
Great location, close to the Globe and Tower Bridge. Very small room with the shower glued to the bed, with all amenities but too much technology - every time you turn off the lights, be prepared for the room to shutdown completely (blinders, TV, air conditioned, etc).
A good hotel for 1-2 nights stay maximum. In comparison to other luxury hotels in the region, I did feel like some of the staff working there lacked any real class, and are not that helpful at the best of times!
This is an outstanding hotel. the remarkable staff, friendly, accommodating and engaged with their work and their guests, the excellent and fascinating design ethos of the public spaces, well designed for work or socialization, and the spare but elegant and highly functional rooms make this a standout.