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20 Lavington Street, London SE1 0NZ England
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$150
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Free cancellation until 08/21/22
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Traveler (1875)
Room & Suite (175)
Dining (147)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#221 of 1,198 hotels in London
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.4
Travelers' Choice
At citizenM London Bankside, you’ll find smart tech, designer furniture and the comfiest beds this side of the Thames. We’re a 6-minute stroll from London Bridge, 8 minutes from Southwark Station and a 30-minute train ride to City Airport. Ever heard of contactless stays? With our app on your smartphone, you can do everything from check-in and food-menu browsing to controlling your entire room - with just a swipe of your finger. Our cleaning standards have always been world-class, now they're beyond amazing. Be comfortable in your deep-cleaned (and disinfected) room and our famous XL king-size wall-to-wall beds, jungle-like showers and a great movie library on your TV. The bedside MoodPad tablet controls the entire room (just like our app) so you don't need to get out of bed at all. When not sleeping or relaxing, hang out in the living room, packed with colourful Vitra furniture, art and books. Our 24/7 canteenM kitchen serves tasty meals, cocktails and snacks whenever you want.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Kids stay free
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
Wifi
Coffee shop
Breakfast available
Breakfast buffet
Snack bar
Meeting rooms
Photo copier / fax In business center
Non-smoking hotel
Shared lounge / TV area
Express check-in / check-out
Private check-in / check-out
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Extra long beds
Bath / shower
Air purifier
Housekeeping
Safe
Telephone
Wardrobe / closet
Bottled water
Laptop safe
Private bathrooms
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quirky Hotels
Languages Spoken
English, Spanish
4698Reviews49Q+A100Room tips
Traveler rating
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Most Recent
jcfripp2022 wrote a review Yesterday
1 contribution
CitM Bankside has been my 'go to' for business trips to London for over a decade now. With an unbeatable location (my favorite running route is Bankside to Westminster, then back over the Tower Bridge and through the Borough Market to end with a great CitM breakfast), and a totally comfortable, relaxing vibe and genuinely kind and friendly staff, there is no better place to unpack your bags for a while.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Chris S wrote a review Aug 6
Ormskirk, England, United Kingdom217 contributions29 helpful votes
The foyer, bar area and lounges are all very stylish and modern which is great. The rooms are also stylish but somewaht impracticable unless its a one night stay. No relaxation space in room unless you sit on bed. No tea or coffee facilities in room, shower with plastic screen sits in middle of room. Everything controlled by ipad which is frustrating if you just want to turn on tv or a light. The hotel is well situated on South Bank area 10-15 minutes walk to either London Bridge or Waterloo stations and close to lots of bars and restaurants
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
Rooms
Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Martina Giuliano, Other at CitizenM London Bankside
Responded yesterday
Hi Ormskirk, Thank you so much for leaving us a review! We are a very unique hotel and we accept that not everyone may like the room design. We are as transparent as possible showing images of the rooms both on our website and our other review and booking platforms such as Trip Advisor/Booking, but it sometimes comes down to personal taste. We do understand that not everyone likes the technology in the room. Should you stay with us in the future please note that you can also use the switchers for light and curtains and remote control for the TV (in the drawer under the bed). Thank you for staying with us and for giving citizenM a try. Safe travels, citizenMartina
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9iunj5f9x1 wrote a review Aug 1
Houston, Texas1 contribution
we had a full week at the hotel. Great service and fun staff. Breakfast was always good and we had a great chat with the bar staff each night at the end of a full day. Was walking distance to the tube and attractions we needed to see.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Martina Giuliano, Other at CitizenM London Bankside
Responded 4 days ago
Hi there, Thank you so much for the lovely review! Happy you had a lovely experience with us. Looking forward to welcome you back soon! Safe travels, citizenMartina
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Happy_Travla_77 wrote a review Aug 1
UK41 contributions18 helpful votes
The hotel lobby and staff are great but some of the basics in the room (too much tech, not enough space) let it down. Not enough privacy between bathroom and main room space. Plus no tea or coffee in room!
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Martina Giuliano, Other at CitizenM London Bankside
Responded 4 days ago
Hi there, First of all thank you so much for leaving us a review! Our rooms are smaller in comparison to the other traditional hotels, the concept behind was created thinking about modern travelers who need a great rain shower and huge bed where to relax after a long trip or long day, facilitating the experience with the High Tech system. However, in the room you can also find the blinds and lights switchers as well as a remote control in the drawer under the bed. We thought long and hard about the provision of kettles in the room but ultimately felt that today's mobile citizen looks for a barista-style cappuccino over an instant one. Happy to hear you have enjoyed the time in our living room and glad the ambassadors added value to your experience! We hope to welcome you back soon, citizenMartina
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Alison A wrote a review Aug 1
Southend-on-Sea, United Kingdom93 contributions18 helpful votes
I stayed at the Tower Hill hotel when it first opened and was impressed so thought I'd try this one as we needed to be nearer the Shard. Pretty much the same. Staff were helpful and there was someone around all the time. Bar staff were chatty at all hours and i was pleased it was open at 6.30am when my partner's snoring kept me awake. Went down for a coffee and watched the world go by (yes, there was people outside at that time). The only thing i don't like about these is the lack of privacy in the toilet. I used the ones in the lobby. Overall, happy with our stay.
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Date of stay: July 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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rknight2022 wrote a review Aug 1
Edinburgh, United Kingdom1 contribution
Citizen M is much friendlier and relaxed than typical hotels. Room smallish but generally well designed and big bed is great. Central area is great for relaxing and work so room size is not so important. Breakfast is very good.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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BBoy wrote a review Jul 2022
17 contributions25 helpful votes
This hotel is perfectly situated on the Southbank, close to London Bridge and the Tate and its location suited my needs well. The automated check-in and check-out was easy and staff were on hand to assist where necessary, being both friendly and welcoming. However, the actual hotel itself was a little disappointing. The room was dirty and smelled unpleasant, with stains on side surfaces and in the mini fridge. The 'bathroom' cubicle was conceptually fun but in reality provided no privacy. It also smelled damp. The bed could only be accessed on one side which felt poorly suited for two people. The lobby seemed generally well-maintained and popular but the room and accompanying corridors felt a little grubby. Probably wouldn't stay here again for that reason unless these issues were addressed.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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carlacalis2 wrote a review Jul 2022
1 contribution
Great location, close to the Globe and Tower Bridge. Very small room with the shower glued to the bed, with all amenities but too much technology - every time you turn off the lights, be prepared for the room to shutdown completely (blinders, TV, air conditioned, etc).
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
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Service
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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392hello wrote a review Jul 2022
London, United Kingdom1 contribution
A good hotel for 1-2 nights stay maximum. In comparison to other luxury hotels in the region, I did feel like some of the staff working there lacked any real class, and are not that helpful at the best of times!
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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N3244FBdanielr wrote a review Jul 2022
New York2 contributions
This is an outstanding hotel. the remarkable staff, friendly, accommodating and engaged with their work and their guests, the excellent and fascinating design ethos of the public spaces, well designed for work or socialization, and the spare but elegant and highly functional rooms make this a standout.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$190 - $276 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonSouthwark
NUMBER OF ROOMS
192
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Frequently Asked Questions about CitizenM London Bankside
Which popular attractions are close to CitizenM London Bankside?
Nearby attractions include Immersive Gamebox - Southbank (0.2 miles), Shakespeare's Globe Theatre (0.2 miles), and Millennium Bridge (0.3 miles).
What are some of the property amenities at CitizenM London Bankside?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
Which room amenities are available at CitizenM London Bankside?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at CitizenM London Bankside?
Guests can enjoy a lounge, breakfast, and a snack bar during their stay.
Is parking available at CitizenM London Bankside?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to CitizenM London Bankside?
Conveniently located restaurants include Monmouth Coffee Company, Honest Burgers - Borough, and Lord Nelson.
Is CitizenM London Bankside located near the city center?
Yes, it is 1.0 miles away from the center of London.
Does CitizenM London Bankside offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at CitizenM London Bankside?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to CitizenM London Bankside?
Many travelers enjoy visiting Churchill War Rooms (1.4 miles), Tower of London (1.0 miles), and Houses of Parliament (1.2 miles).
Is CitizenM London Bankside accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.