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Premier Inn London Docklands (Excel) Hotel

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#207 of 1,070 Hotels in London
Certificate of Excellence
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Premier Inn London Docklands (Excel) Hotel
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1,532 Reviews from our TripAdvisor Community

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Showing 1,466: English reviews
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here with my boyfriend for two nights to take part in the London Triathlon. The hotel is ideally located just a short walk from the ExCel where the event took place and the DLR is also just a short walk away. Staff were welcoming on arrival and hotel is in general clean, modern and tidy. Our room was... More 

Helpful?
Thank CEBCreative
Basildon, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

We like the Premier Inn and this particular one met all our expectations and was easy to find and in a good location. Would definitely stay there again. The staff all very friendly and happy to help us.

Review collected in partnership with premierinn.com

Helpful?
Thank 88jannette
Dover, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Unfortunately the meal that was served was cold. The items were to have been microwaved but not sufficient time was given in the heating process. A replacement meal was given but the quality of the meal was far from adequate considering the rather expensive price for the meal. The hotel was good in all other areas but I would suggest... More 

Helpful?
Thank 444David
Rainham Kent
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Premier have been our first choice for years now, but both of us agree this was the best yet. On arrival, because we were unsure of the parking arrangements, one of the very friendly, although clearly busy, receptionists came out of the foyer with me and walked me round to show me the overflow car park area. She didn't need... More 

Helpful?
Thank Pauline C
Norwich, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed here for one night, on arrival we commented again on how good the cleanliness is in premier inns, happy with the room and facilities (we were also able to check in a little early at no extra cost, very helpful!) during the evening the room seemed quite warm so I turned on the air con, it sounded like... More 

Helpful?
Thank Fair-deal-expected
Shrewsbury, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

We recently stayed for three nights in a family room with our two children (9 and 12). Room was clean and quiet, breakfast was excellent. We had one evening meal that was enjoyed by all. The hotel is an easy walk to the DLR and parking was £12 a day. For a family city break we thought it was altogether... More 

Helpful?
Thank Jason W
cheshire
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here after a long day in central London, was nice to watch the planes landing and taking off from city airport and only a 5 minute drive to the Woolwich ferry, so spent the next day in Greenwich sampled the cable cars across the Thames and later drove back into central London to explore the city by night,... More 

Helpful?
Thank statesidesignman
Greenock, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Staying at this premier inn just now Service is atrocious, the restaurant is empty but staff are refusing to take any food orders, been told that if we order food it will be at least an hour before we will be served, this is at 8.00pm The manageress on duty is very unhelpful and when asked for email addresses for... More 

Helpful?
1 Thank t12omk
WhitbreadHotels, Online Customer Service at Premier Inn London Docklands (Excel) Hotel, responded to this review

Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We do encourage our guests to speak to the team at the time, our friendly teams are available 24hrs and will always do... More 

Portsmouth, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Warm and friendly hotel. Special mention for faisal on reception who was brilliant as soon as we arrived he got us straight into our room even though we were early and to maxine in the restaurant who was always warm and friendly and couldn't do enough for you

Helpful?
Thank anitaf833
Islas Menores, Spain
1 review
2 of 5 stars Reviewed 1 week ago

No sleep due to noisy air con outside window and DLR line outside room, window would not close properly. Very stuffy although a fan is provided just added to the noise. Had to be back at London city airport at 05.00 next morning so lack of sleep spoils our onward journey.

Review collected in partnership with premierinn.com

Helpful?
Thank mrss721
WhitbreadHotels, Online Customer Service at Premier Inn London Docklands (Excel) Hotel, responded to this review

Hi mrss721 Thank you for taking the time to review your stay at our hotel. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep, and I apologise that on this occasion your stay fell far short of your expectations due to the noise disturbance you experienced. Your feedback is very much... More 

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Official Description (provided by the hotel)
Located in the heart of London Docklands, our Premier Inn will be sure to suit all your needs whether they are business or pleasure. Take a trip to the O2, which is only 20 minutes away. Or explore out to central London. The choice is truly yours, with the DLR (Prince Regent station) only a short walk away. Our dedicated and friendly staff will do their very best to meet your every need. With a Thyme restaurant on site you can be sure you won't go to bed hungry. A great nights sleep and a comfy kingsize bed will be just what you need after a long day at work or sight seeing. Premier Inn, a good night sleep guaranteed. ... more   less 

Additional Information about Premier Inn London Docklands (Excel) Hotel

Address: London Docklands 2 Festoon Way | Royal Victoria Dock, London E16 1JP, England
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: $87 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Docklands (Excel) Hotel 3*
Number of rooms: 203
Reservation Options:
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Also Known As:
Premier Inn London Docklands (Excel) Hotel London
Premier Inn London Docklands (Excel) Hotel England
Hotel Style:
#31 Best Value Hotel in London
#97 Romantic Hotel in London
#102 Family Hotel in London
#159 Business Hotel in London
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