Marriott Executive Apartments London, Canary Wharf
22 Hertsmere Road Canary Wharf, London E14 4ED England
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About
#616 of 1,207 hotels in London
Location
4.2
Cleanliness
4.6
Service
4.3
Value
3.9
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Property amenities
Parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Shuttle bus service
Business Center with Internet Access
Conference facilities
Baggage storage
Paid wifi
Sauna
Restaurant
Breakfast available
Breakfast in the room
Car hire
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
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HOTEL CLASS
Location
92Great for walkers
Grade: 92 out of 100
117Restaurantswithin 0.3 miles
24Attractionswithin 0.3 miles
22 Hertsmere Road Canary Wharf, London E14 4ED England
Getting there
West India QuayDLR2 min
Canary WharfDLR4 min
Rental CarsSee rental cars from $25/day
166Reviews7Q+A35Room tips
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Overnight stay with the girls. Friendly staff who offered us complimentary bottled water on arrival and allowed us to store our bags till check in. Great coffee from the machine at reception which we were grateful of. The apartment was lovely, clean modern with all necessities, just bring milk! We were on the 12th floor with fabulous views! Only downside was there wasn’t a full length mirror with 5 girls getting ready for a night out! Picked this hotel due to the location suiting us, definitely would stay here again if going out in Canary Wharf.
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Date of stay: May 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: 12th floor fabulous views.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Went to London with another couple for a week and stayed in a two bedroom/two bath unit. It was an affordable, convenient, and nice alternative to book this as opposed to two separate hotel rooms. As others have already said, it is very close to two Underground stations (Elizabeth and Jubilee lines) and the Dockside Light Railway (DLR). The staff were nice. The rooms were clean and spacious. Bedrooms and bathrooms were located at opposite sides of the unit to allow privacy with a kitchen and living room in between. The hotel is well insulated and dead quiet to outside noise, even though DLR trains run right next to the location. If you stay there, know that it will take anywhere from 20 to 30 minutes to get to the major tourist locations (Westminster Abbey, etc). There are two grocery stores (M&S Foods and Whiterose) in the Canary Wharf retail area if you want to cook your own food during your stay. There also includes many stores and eating options in the same area. The only reason I did not give it a 5 star rating is due to minor issues. First one was the hair dryer that was provided. It had a very weak air flow, even on a high setting. Although the kitchen included a dishwasher, there was no detergent for the machine provided. Seems a bit much to expect guests to buy a whole package of detergent at a store when they will only use it a couple of times during a visit. While the kitchen did have a pot and some frying pans to cook with, there was no spatula or tongs to cook with (ladle, large spoon and a couple of other kitchen utensils were available along with pans for the oven). Also, no napkins or paper towels were provided. There was a microwave and an oven, but being from America, we weren’t able to figure out how to use the European style oven. While it was nice to have laundry facilities available at no cost, the machines don’t have much capacity compared to laundry machines in the US, but maybe that is just a European thing. Rooms were serviced once every three days and no free breakfast/snacks for Bonvoy members. Overall, I would stay there again and do recommend it.…
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
What a amazing stay all the staff was friendly the food and service was amazing. Great lactation from the second I walked in it was great service I will definitely be back again Karen Amelia Peter naveen made sure everything was perfect for me over my stay the breakfast was amazing lovely views. I can’t wait for my next stay!
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Date of stay: April 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I stayed for 3 weeks at one of the Executive Apartments in February-March 2023 on the 10th floor and I was really delighted with my stay here. This hotel is a curious combination of (1) hotel, (2) short-term apartments, and (3) long-term apartments -- all within the same building. Somehow, that combination actually works really well here. Floors 1 to 8 are for hotel guests. Floors 9 to 12 are the Executive Apartments -- basically apartments (including fully equipped kitchen) or someone staying a few days to a few weeks. Floors 13 to 32 are the long-term rental apartments. The great thing about the Executive Apartments is that the rooms are among the largest -- on a price to size basis -- which I have ever seen in any London hotel. If you've been a frequent traveller to London over the years like myself, you know how difficult it is to find a room with a decent size (without paying a fortune). So I was very pleasantly surprised to find myself in such a spacious room. The Executive Apartments have access to all the same benefits as the other hotel guests (in-room dining, gym, etc.). Superb view from my Executive Apartment on the southeast corner. Even though I was directly above the DLR tracks, the room was silent as the windows are so well-insulated. Usually I find London hotel rooms freezing cold in February, but that wasn't a problem whatsoever as the heating system worked perfectly and (unlike at so many other hotels) the thermostat is actually easy to use. The room quality was outstanding and made for a very comfortable stay, including all amenities with its own kitchen for cooking meals at home including oven/dishwasher/microwave/refrigerator, iron/board for ironing my clothes, even free laundry facilities down the hall (which starts to come in handy if you're staying more than a week at the hotel like I did). Good sized gym for morning workouts, and a business centre for printing documents. Also appreciated the 7th floor executive lounge for a business meeting with tea and snacks and a great sunset view. The restaurant in the hotel ("Manhattan Grill") has very good food, with impeccable service from friendly Andrea. Lobby bar has tasty snacks and cocktails with good vibes. I used in-room dining on several nights: the quality and service was excellent. If you are doing any kind of business in Canary Wharf, you can't have a more convenient hotel than this place. It was so nice waking up and strolling in just minutes to meetings. Also, with the Elizabeth Line now completed, this hotel was very convenient for accessing the rest of London: the Canary Wharf station ("Crossrail Place") is just a 3 minute walk from the hotel, and I was consistently able to get into the centre every time in about 20 minutes (including time waiting for the train). I want to especially thank Viktorija, Ishrat, Santosh and Ibrahim at the front desk for their great help with various issues and needs I had during my stay. I highly recommend this hotel and I am personally looking forward very much to my next stay here.…
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Date of stay: February 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Good business hotel especially if meetings in Canary Warf, Excel or on the Elisabeth/Jubilee line Pros Very good front office staff - Mr Walid in particular was excellent. Some of the best Mariott/BonVoy service i have seen. Very good executive lounge - descent food and the ladies doing the service are excellent. They really take customer service seriously and it makes for a great wow experience. Good steakhouse restaurant - although would be good to have more healthy dishes (eg different types grilled vegetables, non fried side dishes) Very good breakfast buffet Next to tube stations so very well located Easy to come with tube from Heathrow - it’s a 1 1/2 hour with no traffic ride by taxi but 1 hour by tube. Highly recommend taking the tube. Cons/areas for improvement - I had serious internet speed issues - once I complained they try to fix though across the hotel - my phone and tv was not working but to their credit they tried to fix after…
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Date of stay: February 2023Trip type: Traveled on business
Room Tip: Avoid coming by taxi from Heathrow and take tube
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This was my first stay at a Marriott Executive Apartment, although I have stayed at the Canary Wharf Marriott on one occasion previously. The two brands share the same check-in desk. My check-in experience was great and thank you to Daniel for his warm welcome, answering my questions, and addressing my particular needs. I stayed in a two-bedroom flat, which was perfect for a weekend outing with my wife and son. The apartment was clean and spacious and had a nice living room area/kitchen. The location is fantastic. It is very close to the DLR and Elizabeth line and a short walk to the tube (Jubilee line). There is no shortage of restaurants and shopping nearby. (You name it, you can probably find it within a short walk) With the Elizabeth line running direct to Heathrow, it was simple to hop off a flight and arrive here within an hour. One note to Marriott Bonvoy elite members - the Marriott Executive Apartments does not have access to the Executive (concierge) lounge that the Marriott guests do (this is supposedly a brand issue and not an issue with this property).…
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Date of stay: January 2023
Value
Service
Sleep Quality
Room Tip: There are great views of canary wharf and the skyline form the one side of the building.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
My family and I recently spent two extremely enjoyable nights at Marriott’s Executive Apartments, Canary Wharf. Although the inclement winter weather that heralded our arrival in the UK was not pleasant our overall experience at the property provided more than adequate compensation. Our waterfront-facing, one-bedroom suite was spacious and clean and the property’s proximity to the nearby Canary Wharf shopping complex was most convenient. Breakfast in the Manhattan Grill was exquisite and suffice it to say that I am restraining myself from turning this write-up into a food review! That said, breakfast, was spectacular in terms of variety and quality and the fruit, juices and smoothies were super fresh while the cooked breakfast prepared by the engaging chef Carlo was first-class! Restaurant manager Andrea ensured that we wanted for nothing and she kindly arranged a mouth-watering packed breakfast for my wife who could not join my daughter and I for breakfast on our last day at the property.…
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Date of stay: December 2022Trip type: Traveled with family
Room Tip: The property is ideally located near the Canary Wharf underground station and countless shops and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
After wasting a month of my life in this hotel, going to waste 10 more minutes to write that review. Where to start. Let's do the pros: - decent location with easy access to the subway system, and convenient stores around - a decent gym 2 minutes from the hotel for fitness enthusiast - some of the staff was professional and nice That's about it. Everything else was terrible. So, I'm a titanium member (ambassador after this stay actually), and I had the pleasure the book a month in this serviced apartment for work. Fellow bonvoy members, please note that you will receive absolutely NO perks for your loyalty. No f&b discount. No free breakfast. Yes, there is breakfast but you won't have it as welcome amenity. No free items of laundry. No access to the lounge. Yes, there is a lounge but you won't have access to it for some reason. Apparently there is also an apartment lounge but I was also denied access. I spent 30 nights and the only option for the check-in gift was 1000 points. That's for the whole stay. Thank you so much for these 1000 points. No welcome gift either. No even a bottle of plain water. Nothing. Some of the front desk was professional and nice as I mentioned, but others were rude and arrogant. There's one of the concierge that couldn't smile to save his life. On top of that, I was very kindly put in a room literally in front of the train tracks. After a terrible night of no sleep (yeah, because, you know, train tracks?), I asked to be moved and was reluctantly assigned another room. This time in front of the river. Which is nice. But why did I have to request it in the first place? Were you keeping it for marriott ambassadors? That's the kind of consideration you will get for being a loyal member to the chain. Absolutely zero. If this wasn't a business trip and I didn't have to be in canary wharf, I would have cancelled the stay on the spot and moved somewhere else. Facilities: the gym sucks, but I guess that's the case everywhere. No swimming pool. No spa. The elevator is the slowest in the UK. Remember to leave your room earlier for work because you will routinely have to wait 10 minutes for the elevator to come to your floor. No room service. The apartments looks like they're from the 50s. But okay, I wouldn't mind if the rest was great. Except it isn't. Fruit flies in room. The absolute bare minimum to cook: 1 pan, 1 chef knife, 2 plates that don't even have the same size, that's it. The toilets get clogged. The room is dirty. The bathroom is dirty. There's a piece of furniture behind the toilet that isn't properly fixed and probably has never been cleaned before as there is a ton of dust. It's just disgusting. I hope you won't have to take a video call for business or want to watch netflix, because if you do you'll be back once again in the pre 2000 era with speeds so bad that a single google page will take minutes to load (screenshot attached). Oh yeah, and the room is made every 3 days. Yeah that's right, every 3 days. I guess $300 a night isn't enough to get daily cleaning, is it? The dry cleaning service is ridiculously expensive. I don't mind paying for the convenience, but I'm not paying close to $10 for a t-shirt when outside cleaning services do a great job for a third of the price. Also, there is no washer or dryer in your apartment. There is one washer and dryer PER FLOOR that is sitting outside in a common area, that you'll have to share with other guests. Talk about 5 stars service. There is no way in hell this is a 5 stars, not even remotely close. I've stayed in marriotts all over the world and this is the absolute worst I've ever been to. I've been to a four points in phuket that is a 4 stars and light years ahead in terms of facilities and service than this joke of a hotel. So yeah. Never ever coming back, and I strongly suggest that bonvoy members boycott this dump.…
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Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Bertrand Dijoux, General Manager at Marriott Executive Apartments London, Canary Wharf
Responded Nov 10, 2022
Dear Terry F, we were concerned to read about your recent experience with us. I will reach out directly to discuss this further and make amends. Sincerely, Fanny Hanisch Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I don’t know if we just had bad travel luck or what it was, but our stay at the Marriott started off in a not great way: my friend and I were traveling together, and the room was under her name. She had to travel to Paris for work on the first day of our stay, so we checked in early and left card details so I’d have the keys for when she returned. Our room wasn’t ready, but they promised to let us know when it would be. After several hours, we checked on the status, and they let us know that the room had been ready for some time, and that we just needed to check in before we could access it. After reminding employees both online and in person that we had already checked in (and checked our bags), they finally realized the error and provided me with keys. The room was a nice size and had lovely views but was lacking some of the key items executive apartments have (such as dish soap and shower soap), and attempts to call down to the front desk often went unanswered. To add insult to injury, after checking out and leaving the hotel, we noticed the hotel system had glitched and charged us for another full week in the unit. After calling, they adjusted the issue quickly, and the staff we encountered were lovely, but we just seemed to have a multitude of problems staying here.…
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Date of stay: October 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Bertrand Dijoux, General Manager at Marriott Executive Apartments London, Canary Wharf
Responded Oct 16, 2022
Dear slb183935, my sincere apologies for the unsatisfactory stay with us. Brexit has hit the UK hospitality sector extremely hard which is unfortunately the reason for the various staff shortages and shortcomings. I shall reach out to you to discuss this further. Sincerely, Fanny Hanisch Senior Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very disappointed stay at the Marriott London Executive Apartment. The service was really not up to other International Hotel chain standards. 1) Front desk staff were cold and rude. 2) Some front desk staff knew nothing about the operations. Just bluff and fool guests around. Front desk staff just made empty promises to guest and said they would follow up the issue and give feedback to me. However, nothing was followed up and no follow-up communication at all. Even worse, sometimes I was told to check with the respective department by myself. Every time I needed to take action or follow up by myself. On one occasion, I came down to the front desk to check the issue 3 times in 20 minutes. 3) Room keys (both physical and digital keys) didn’t work and needed to contact the front desk on almost a daily basis. Unbelievably, the front staff was still using the excuse that had been used many years ago and blamed the guest for putting the key card with the phone together…. You must be joking, if nowadays the key card will still be affected by the phone, please change the poor quality key card supply. 4) My online delivery was received by the hotel but no one could find it and I needed to go to check everywhere and search by myself. It took me one full day to search for it before I got my delivery. 5) The housekeeping staff did not clean up the room properly. Never clean up the stove thoroughly. 6) Housekeeping did not replenish the tea bags, coffee sachets , and sugar sachets even the containers were almost empty. I needed to call every time for the replenishment. 7) The fire alarm activated suddenly during the evening for 10 minutes+, not a single announcement was made to inform hotel guests. We needed to call the front desk to check out what was happening. Some guests on my floor even planned to evacuate the building. However, even though the fire alarm was activated, no elevator was grounded. Guests were still using the elevators!!! 8) Upon check-out, I said I wanted a soft copy bill and was told it would be emailed to me. However, I waited for the bill for many days but still did not receive it. Contacted the hotel via messenger and requested the bill. Received the message that someone would contact me as soon as possible. Unfortunately, no one followed up at all. If I requested the hard copy bill upon check-out, did I need to wait for so many days? I think the standard for all international hotel chains, hotel bills should be emailed to guests instantly once the room is checked out from the system. (I checked out on 20 Jul and finally bill was received on 2 Aug after kept chasing for many times via several channels. Ultimately, Marriott customer care (passed to Finance) was the section to follow up my bill). 9) The total bill amount has already been charged to my card and shown on my e-banking statement. However, over £3000 credit was still held on my card by the hotel. When contacted the hotel, the hotel Guest relationship manager said he checked their systems, and it LOOKED LIKE the credits had been released but as my concern he had forwarded the case to the accounting department. Obviously, the credits were not released at the time he replied to me, as finally only the Finance supervisor took action after my contact with Marriott customer care; then the hotel eventually released all my credits. Really could not understand how the hotel is operated like that. 10) I was told by the Guest Relationship Manager that extra points would be credited to my account due to my experience with the hotel on 24 Jul. However, I am still waiting for the points. Maybe long waiting times are the standard of the Marriott hotel chain. 11) Checked the comments from the trip advisor after my stay and noticed one comment mentioned an important thing Marriott elite members need to be aware of; which I totally agreed and wanted to highlight to all members. The Executive Apartment only honours you one elite status for every 3 nights stayed. In addition, the apartment points have the equivalent of 2.5 points per 1$ spent on the property, not the 10/1 like other hotel stays. Unfortunately, I didn’t know about this arrangement before my stay as there was nothing mentioned in the confirmation. However, when staff replied to my emails or any channels, they kept adding this particular reminder in their response! Generally speaking, the hotel is in a good location but the property is dated and needs serious maintenance. Everything went wrong during my stay, the worse hotel stay I had. I stayed for 20 nights and it was really not worth the money I paid. I chose Marriott London Executive Apartment this time mainly because of the location. I’m a platinum member of two different hotel chains and don’t think I will consider staying in any Marriott chain hotels in the future.…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Bertrand Dijoux, General Manager at Marriott Executive Apartments London, Canary Wharf
Responded Aug 17, 2022
Dear Rosalie_Australia, I am deeply concerned to have read about your unpleasant stay. Please let me reach out directly to have this resolved as soon as possible. My sincere apologies for the unsatisfactory experience! Sincerely, Fanny Hanisch Senior Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$390 - $664 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott executive apartments london, west india quay hotel london, marriott london
FORMERLY KNOWN AS
Marriott Executive Apartments London, West India Quay
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs
NUMBER OF ROOMS
47
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Claim Your ListingMARRIOTT EXECUTIVE APARTMENTS LONDON, CANARY WHARF - Updated 2023 Prices & Hotel Reviews (England)
Frequently Asked Questions about Marriott Executive Apartments London, Canary Wharf
Which popular attractions are close to Marriott Executive Apartments London, Canary Wharf?
Nearby attractions include Museum of London Docklands (0.1 miles), Canary Wharf (0.3 miles), and Everyman Cinemas (0.2 miles).
What are some of the property amenities at Marriott Executive Apartments London, Canary Wharf?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Marriott Executive Apartments London, Canary Wharf?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Marriott Executive Apartments London, Canary Wharf?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Marriott Executive Apartments London, Canary Wharf?
Yes, parking is available to guests.
What are some restaurants close to Marriott Executive Apartments London, Canary Wharf?
Conveniently located restaurants include Gallio, Amerigo Vespucci, and Sticks'n'Sushi Canary Wharf.
Are there opportunities to exercise at Marriott Executive Apartments London, Canary Wharf?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Marriott Executive Apartments London, Canary Wharf have an airport shuttle?
Yes, Marriott Executive Apartments London, Canary Wharf offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Marriott Executive Apartments London, Canary Wharf?
Yes, dry cleaning and laundry service are offered to guests.
Does Marriott Executive Apartments London, Canary Wharf offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Marriott Executive Apartments London, Canary Wharf?
Many travelers enjoy visiting Churchill War Rooms (4.7 miles), Houses of Parliament (4.5 miles), and Tower of London (2.4 miles).