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Marriott Executive Apartments London, Canary Wharf

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22 Hertsmere Road Canary Wharf, London E14 4ED England
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Traveler (64)
Room & Suite (23)
Dining (5)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Marriott Executive Apartments London, Canary Wharf
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#567 of 1,203 in London
Location
4.2
Cleanliness
4.6
Service
4.3
Value
3.8
GreenLeaders GreenPartner
Property amenities
Parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Shuttle bus service
Business Center with Internet Access
Conference facilities
Baggage storage
Paid wifi
Sauna
Restaurant
Breakfast available
Breakfast in the room
Car hire
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Hotel links
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155Reviews7Q+A30Room tips
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jamesellispt wrote a review Jun 3
London, United Kingdom755 contributions110 helpful votes
I booked this for myself and my girlfriend Miki as we attended the WBFF fitness event. We had some issues getting our corporate booking rate but thanks to incredible customer service from Clarisse and Katherine we were really well looked after! Also Elvis went above and beyond helping with check in and bags etc. The hotel itself and the amenities as usual were fab! Thanks so much guys James & Miki
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Date of stay: June 2022Trip type: Traveled
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Jens L wrote a review May 2022
Struer, Denmark461 contributions305 helpful votes
Every single one of the staff we encountered were excellent and very service minded, by far the best of all Marriott staff ever met. Location is great both for DLR and the new Elizabeth line. Rooms pleasant overlooking the canals Definitely our new favorite London hotel
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Date of stay: May 2022Trip type: Traveled
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KylieGsPlaces2See wrote a review May 2022
Oxford, United Kingdom13 contributions5 helpful votes
We stayed here for the Ride London cycling event. The rooms were superb - stylish, spacious, well-maintained and very clean. What really stood out for us was the service. The staff were very friendly and helpful, and really went the extra mile to support us for the event, from helping us into the hotel with our bikes, storing them in a locked room for us, putting breakfast on from 5:00am, giving us bananas, jelly beans and energy bars on departure and arrival, and allowing us a late checkout so we didn'thave to drive home in smelly cycling gear. They even gave us slippers that had been emboidered with a bike. Those little touches were very thoughtful and we felt very much like they genuinely cared that we had an enjoyable stay, which we absolutely did. We would definitely stay again.
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Date of stay: May 2022Trip type: Traveled
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Jonathan B wrote a review May 2022
Dubai, United Arab Emirates65 contributions114 helpful votes
The location is very good if you like/need to be in Canary Wharf. I'm not really a fan of CW but since I had to be there this is clean, convenient, comfortable and has some really nice rooms with nice views overlooking water and the towers. It's also super convenient for the restaurants on the CW fringe like Browns. This is not my favourite Marriott property but what made the place special and a real stand out was the staff and Andre Costa in particular who could see I was having a major issue with packing a delivery I needed to take back to the Middle East. On his own time he picked up some bubble wrap and parcel tape which allowed me to transport my stuff safely and reduced my stress enormously. It's people like this that keep me coming back to Marriott - thanks Andre!
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Date of stay: May 2022
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Trip type: Traveled
Room Tip: It's a quiet area
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1 Helpful vote
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Abe wrote a review Feb 2022
16 contributions12 helpful votes
I am a Marriott Elite Member since 2008. Stayed in various Marriott Hotel Chains in different countries. This is the best so far for the following reasons. Staff: 1. All courteous and well trained . Find it so hard to single just one person. 2. Ready to always go the extra mile 3. Happy doing their job 4. They know how to operate an Hospitality Business 5. They are an asset to this hotel and made my stay special this January/ February 2022. Hotel 1. Clean, good ambiance 2. Housekeeping is very good Food 1. Room service was prompt and food was on point I stayed for 7 nights late January and had to come back for another 9 nights in February. The hotel is home away from home with good staff taking care of guests. Stayed in one Bed room apartment on 9th floor room 905 / 10th floor room 1005 with water view. The hotel location is super…..close to canary wharf station and mass is empty shopping complex nearby….underground Will recommend to others and making plans to stay here again. Kudos to the Staff
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Date of stay: February 2022
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Room Tip: Water view rooms
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Martin S wrote a review Dec 2021
Gainesville, Florida203 contributions87 helpful votes
Truly a perfect example of the Marriott standards for a physical room, lounge, and location -- but what really stood out at this property was the staff. Kai, who checked me in after a long overnight flight, was positively enthusiastic about it being my first visit, making me feel so welcome. I kept the sheet of information she wrote out for my entire visit, with opening times and resources to use. Not only did she make me feel like I was the only guest, but I saw her many times throughout my stay clearly walking around to resolve problems and make stays more comfortable for all the guests. I don't know if she's the most senior staff person, but if not, she deserves a promotion. In the executive lounge, Lara & the other staff were so kind, ensuring I didn't miss the food before it was closed, ensuring I had enough for the evening before they closed the coffee station. I don't know where the Canary Wharf property has found these folks, but they are superb. Exactly what I'd describe as the ideal experience in a lounge -- and not something I'd experienced since pre-pandemic. Even at breakfast, the staff working made sure I had my pick of a table, and even fetched the chef just in case I wanted an omelet or something else like waffles or pancakes. Between the catering and the staff, the last time I experienced such great hospitality was in Malaysia years ago at a Marriott property. When the staff here say "Welcome Back," they mean it. I'd happily commute an extra hour each way every day for Kai, Lara, and *all* the other staff whose names I missed that made this a great stay. Highly recommend this property. This is why I come back to Marriott.
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Date of stay: December 2021
Location
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Sleep Quality
Room Tip: Ask for Kai for a good room suggestion
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1 Helpful vote
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nana b wrote a review Nov 2021
2 contributions1 helpful vote
I booked one night in the 2 bed executive apartment for myself and 4 friends for my birthday. The hotel foyer is really nice and the bar lounge looked comfortable. My experience of the customer service however was mixed. I paid for my room in advance, payment was taken from my account when I booked weeks before. Im also a Bonvoy member and the app gave the option to have a mobile key, which you have to request. The app described the mobile key option as one that allows you to by pass reception and go straight to your assigned room using your mobile to enter. I even called ahead on the day and asked if I would be able to use it. I was told I was and they would be send to me by the time I arrive but it wasn’t so I ended up going to reception. When I got to reception I was greeted by a lady who was initially very friendly. She asked me to sign a paper to check me in. She then proceeded to ask to see the card I used to pre pay for the room. On my way to the hotel I realised I left my purse at home because I had changed bags and because I use contactless payments I didn’t think it would be a problem not having my card with me. I explained I don’t have the card for the reason just explained so I was asked if any other cards which I didn’t. I have an electronic version of my card showing the last four digits, I showed her the card in my apple wallet. I was then asked if I had some form of ID with my name on it, I asked if a photo of my passport was ok and she said yes so I showed her a photo of my passport with my name and date of birth. The lady then went to the back office and came back shortly after and said unfortunately she can’t allow me access to the room unless I have the actual card for her to see and that’s the policy. I live an hour and a half away and had a beauty therapist coming to meet me at my room for a treatment before going to my birthday dinner. They basically refused to allow me to the room that I had already paid for. I felt so humiliated and embarrassed as other guests stood there looking at me like I was a criminal that was trying to get access to a room fraudulently. The lady then said that I have to get someone else to pay for the room with their card and they will refund me. She then left me standing there and went to the back office. My therapist arrived but I had nowhere to have my pedi. A nice gentleman called Elivis at reception allowed me to use a meeting room otherwise I would have lost my booking. Long story short, I had to call a friend who lived 30 minutes away to come and pay for the room again that I had already paid for and I did everything they asked and was able to prove my identity. What if someone wanted time treat someone to a stay at the hotel and they weren’t there when that person checked in, what happiness then? I couldn’t find this policy that requires you to have the card if they’ve really taken the money anywhere on the website or app, however the additional information to prove my identity wasn’t enough. The only thing I could think of was some sort of unconscious bias. There were two other girl at the reception checking in who looked like me and they were also asked for the card and ID. Other guests who didn’t look like me weren’t asked for this. Other than that the hotel is nice and I would stay again. The rooms were clean, nice views and spacious.
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Date of stay: November 2021Trip type: Traveled
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Leylahni wrote a review Sep 2021
London, United Kingdom638 contributions214 helpful votes
We were here as a party for for 1 night whilst attending a party in nearby. The hotels foyer is lovely. Rooms are adequate. We ordered an extra bed which was just dumped in the room as opposed to nicely being set up like in other marriot hotels we have been to. Views of the docks were awesome. Must say the breakfast was very good and the chefs most helpful. Easily the best omelet I’ve had at a marriot. Looking forward to returning one day.
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Date of stay: September 2021Trip type: Traveled
Room Tip: Walks in the are by the water are awesome
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rhobru wrote a review Aug 2021
Toronto, Canada219 contributions111 helpful votes
We recently stayed at this property. The apartments are spacious and the customer service is fairly good. Marriott elite members need to be aware that they do allow you to acquire qualifying nights towards elite status for each night you stay at this property. Marriott only allows you to accrue one night for each every three stayed. This is not disclosed by Marriott upfront when booking. Poor show on the part of Marriott. I enjoyed my stay at Canary Warf but will not chose it in the future as I feel betrayed by the hotel chain. The view from the room was good and there are good restaurants nearby. It is however somewhat further away from central London. The rooms are not serviced owing to the pandemic but they do supply extra towels.
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Date of stay: August 2021
Rooms
Location
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Room Tip: Choose a room overlooking the river
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2 Helpful votes
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Grace W wrote a review Aug 2021
4 contributions2 helpful votes
I have stayed here the past 2 days for a weekend away with my boyfriend. When I arrived at the hotel I first realized that our room would not be in the large sky scraper in the photos advertised as the hotel. These are all actually private apartments and our room was the hotel attachment behind the building with views of a dirty street. On Expedia who we booked, with our listed entertainment clearly stated Netflix. When we arrived there was no smart TV and I rang reception to ask where was access to Netflix I was told that years ago you could connect your phone to the TV and play Netflix from your phone if you had an account you already paid for. This is unacceptable as Expedia and Marriott's clearly state they have it on their website even today, the only other option was daytime TV ! To top things off the hair dryer in the room was broken I tried all the sockets, the bed was hard and we were given 1 towel each. I had to borrow my boyfriends towel to dry my hair! The only positive I can say is that staff are very friendly and easy to talk to.
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Date of stay: August 2021
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1 Helpful vote
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Response from Bertrand Dijoux, General Manager at Marriott Executive Apartments London, Canary Wharf
Responded Aug 10, 2021
Dear GraceW1704 Thank you for taking the time to share your feedback following your recent stay at the Marriott Executive Apartments London, Canary Wharf. We are sorry to read about the shortfalls you encountered during your stay with us. I have sent you a private message, as we would like to discuss your areas of concern. We hope to have the opportunity to welcome you back in a near future. Sincerely, Vera Oliveira Senior Guest Experience Manager On behalf of_Bertrand Dijoux
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PRICE RANGE
$335 - $482 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott executive apartments london, west india quay hotel london, marriott london
FORMERLY KNOWN AS
Marriott Executive Apartments London, West India Quay
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs
NUMBER OF ROOMS
47
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Frequently Asked Questions about Marriott Executive Apartments London, Canary Wharf
Which popular attractions are close to Marriott Executive Apartments London, Canary Wharf?
Nearby attractions include Museum of London Docklands (0.1 miles), Canary Wharf (0.3 miles), and Everyman Cinemas (0.2 miles).
What are some of the property amenities at Marriott Executive Apartments London, Canary Wharf?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Marriott Executive Apartments London, Canary Wharf?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Marriott Executive Apartments London, Canary Wharf?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Marriott Executive Apartments London, Canary Wharf?
Yes, parking is available to guests.
What are some restaurants close to Marriott Executive Apartments London, Canary Wharf?
Conveniently located restaurants include Amerigo Vespucci, Sticks'n'Sushi Canary Wharf, and Manhattan Grill.
Are there opportunities to exercise at Marriott Executive Apartments London, Canary Wharf?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Marriott Executive Apartments London, Canary Wharf have an airport shuttle?
Yes, Marriott Executive Apartments London, Canary Wharf offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Marriott Executive Apartments London, Canary Wharf?
Yes, dry cleaning and laundry service are offered to guests.
Does Marriott Executive Apartments London, Canary Wharf offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Marriott Executive Apartments London, Canary Wharf?
Many travelers enjoy visiting Churchill War Rooms (4.7 miles), Tower of London (2.4 miles), and Houses of Parliament (4.5 miles).