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Novotel London ExCeL

2,388 reviews
#268 of 1,081 Hotels in London
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Traveler (617)
Room & Suite (279)
Dining (45)
Overview
  • Excellent36%
  • Very good47%
  • Average13%
  • Poor3%
  • Terrible1%
Travelers talk about
“custom house”(51 reviews)
“emirates airline”(64 reviews)
“city airport”(83 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Offers from Novotel London ExCeL
Special Offer: CHEAPEST ONLINE RATES!
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Rooms
Mar 6Mar 7
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,388)Write a Review
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951 - 955 of 1,921 reviews
Reviewed November 16, 2014 via mobile

I stayed here when attending an event at the O2 - for which this hotel is ideally positioned. It's just a quick ride over on the cable car, or a couple of stops on the tube / DLR. The room was pretty basic, and not...More

Thank absolution101
Response from NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeLResponded November 19, 2014

Dear Guest, Thank you for taking the time to tell us about your stay at the Novotel London Excel, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We appreciate your...More

Reviewed November 14, 2014

Stayed two nights early November. Room was bigger than expected and comfortable. Lounge areas ok and food pretty good - not a huge choice but food was good & other places to eat nearby as well. Basically a short-stay business stop-over but would happily stay...More

Thank Roger C
Response from NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeLResponded November 19, 2014

Dear Guest, Thank you very much for taking the time to review your last visit to Novotel London Excel on TripAdvisor.com I and my team are delighted to hear you enjoyed your stay with us and that you appreciated the location of our hotel but...More

Reviewed November 11, 2014

We stayed here for 2 nights and everything about the hotel was as we would expect, a good size room, a comfortable bed, separate bath and shower, toilet, TV, hairdryer, plenty of lovely white towels, kettle with tea and coffee - what more do we...More

Thank GLOBETROTTERS09
Response from NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeLResponded November 12, 2014

Dear Guest, Thank you very much for taking the time to review your last visit to Novotel London Excel on TripAdvisor.com I and my team are delighted to hear you enjoyed your stay with us and that you appreciated the location of our hotel but...More

Reviewed November 8, 2014

Every year we book the Novotel London ExCel for our annual tourism expo, not just because of the location as there are now other hotel options nearby, but because of the warm hospitality and customer service..starting with the General Manager, Michael Lucas, always around to...More

Thank kbhuw
Response from NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeLResponded November 10, 2014

Dear Guest, Thank you very much for taking the time to review your last visit to Novotel London Excel on TripAdvisor.com I and my team are delighted to hear you enjoyed your stay with us and that you appreciated the location of our hotel but...More

Reviewed November 5, 2014

Recently stayed at the Novotel for an event being held at ExCel – perfect location with it being opposite. The staff were friendly and very accommodating, we checked in early and had some lunch at the hotel. The waiter was very accommodating and polite and...More

1  Thank TravellingonLondon
Response from NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeLResponded November 6, 2014

Dear Guest, Thank you very much for taking the time to review your last visit to Novotel London Excel on TripAdvisor.com I and my team are delighted to hear you enjoyed your stay with us and that you appreciated the location of our hotel but...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Room Service
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
$97 - $317 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#44 Green Hotel in London
#143 Family Hotel in London
#199 Luxury Hotel in London
#246 Romantic Hotel in London
#289 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$97 - $317 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#44 Green Hotel in London
#143 Family Hotel in London
#199 Luxury Hotel in London
#246 Romantic Hotel in London
#289 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (617)
Room & Suite (279)
Dining (45)
Amenities (16)
Family and Play Areas (2)
Questions & Answers
Ask a question
Robin B
December 11, 2017|
AnswerShow all 6 answers
Response from Lara_Carolina | Reviewed this property |
Unfortunately, there wasn't a provision of bathtub in our room.
0
Votes
4Canadians123
September 27, 2017|
AnswerShow all 3 answers
Response from Maya L | Reviewed this property |
Take DLR from Royal Victoria to Tower Gate. Royal Victoria station is a walking distance from the hotel. Once you get to Tower Gate, go to Tower Hill underground tube station 1 minute walk across the street. Then take circle... More
0
Votes
rgwardga
September 27, 2017|
AnswerShow all 4 answers
Response from Deborah S | Reviewed this property |
his yes same as the other answers, go to the cable cars and you can purchase an all in one ticket if you would like (for the cable cars and the boat) we went as a family 2 adults and 2 children and I believe it was around... More
0
Votes
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Room Tips
"Ask for a big room, all rooms are not same"
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"corner rooms large and sunny"
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"Chose a room looking over the water. You can see the O2 arena"
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"All seem fine, but ask for a waterside room for views across the Docks to the O2"
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