We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Novotel London Excel Hotel

7 Western Gateway Royal Victoria Dock, London E16 1AA England
avatar-imageavatar-imageavatar-image
Traveler (1096)
Room & Suite (470)
Dining (84)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#284 of 1,130 hotels in London
Location
4.1
Cleanliness
4.4
Service
4.2
Value
4.0
Travelers' Choice
GreenLeaders Bronze level
A contemporary waterfront hotel located 150 meters from the ExCeL London & ICC (Exhibition Centre) and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping center, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Taxi service
Conference facilities
Parking garage
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Bathrobes
Interconnected rooms available
Room service
Safe
Sofa
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Harbor View
Green
Languages Spoken
English, French, Russian, Spanish and 4 more
3,312Reviews67Q+A100Room tips
Traveler rating
  • 1,428
  • 1,283
  • 385
  • 127
  • 90
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Sandra wrote a review Yesterday
Tralee, Ireland2 contributions
Very comfortable stay. Food was good too. Klea in the bar was very helpful and efficient. Location is perfect for London Excel
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
claire s wrote a review Apr 14
7 contributions
I absolutely love this hotel. My husband and I have stayed many times now, and we're never disappointed. We stayed as we were celebrating my birthday ,and when we got to the room (which was upgraded) there was balloons a card and chocolates for me, was such a nice personal touch that makes this hotel what it is and keeps us coming back. The staff are so welcoming and helpful, and I want to say a huge thank you to Aurelija (guest experience manager). She is amazing and goes above and beyond to keep her guests happy. Lovely comfy rooms and spotlessly clean as is the whole hotel, and the breakfast is delicious! Literally can not fault this hotel or the staff. Great transport links and right near the Emirates cable cars, along with bars and restaurants. I definitely recommend this hotel to anyone, couples, families, or for business.
Read more
Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel Hotel
Responded 4 days ago
Hi Claire s, Thank you for your loyalty and kind words! We are delighted as always to treat our regular guests with more personal touches. I look forward to your return soon. Warm regards, Aurelija Revuckaite Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Fiona M E C wrote a review Apr 12
1 contribution
Rooms are always great but the highlight was our Gourmet Burger in the Upper Deck of and Sara our server. We do normally stay at the Novotel but don't always eat in the restaurant. Tonight's food was fabulous and the service from Sara was outstanding
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel Hotel
Responded 6 days ago
Hey fionamec, Thank you for sharing your fantastic dining experience with us! We're thrilled to hear that you enjoyed the gourmet burger at the Upper Deck, and that Sara provided outstanding service. We're delighted to have exceeded your expectations and appreciate your loyalty. Looking forward to welcoming you back for more memorable experiences! Warm regards, Aurelija Revuckaite Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Mthobeli F wrote a review Apr 11
1 contribution
The place is beautiful, the hotel staff was outstanding The bed is super comfortable The food was very nice. The service is excellent Sara is such an excellent waitress, she was welcoming, kind and always there. We will definitely visit again because of her.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Just keep up the good work
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel Hotel
Responded 6 days ago
Hey mthobelif, Wow! Your kind words truly made our day. We're thrilled that you had such a wonderful experience with us. We're delighted to hear that you found our place beautiful, our staff outstanding, and our services excellent. And we couldn't agree more about Sara—she's a gem! Can't wait to welcome you back for another amazing stay! Warm regards, Aurelija Revuckaite Guest Experience manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Edward E wrote a review Apr 8
1 contribution
Our stay was exceptional ! The hotel room was clean, nice and spacious. The staff were friendly and helpful. The room was beyond comfortable. The location is just perfect for a walk arround the London Excel. Definitely will return in future.
Read more
Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel Hotel
Responded 1 week ago
Hi Edward E, Thanks a ton for the fantastic review! We're absolutely thrilled to hear that your stay with us was exceptional. It's awesome that you found the hotel room clean, nice, and spacious, and that our staff were friendly and helpful. We're delighted that you found the room incredibly comfortable and that our location worked perfectly for your visit to the London Excel. We're already looking forward to welcoming you back in the future! Best, Aurelija Revuckaite Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
James E wrote a review Apr 8
1 contribution
Very nice hotel, I thoroughly enjoyed my stay. The staff members were friendly and the room was clean and provided all necessary equipment for a 5 star stay! I highly recommend this hotel. It was perfect for my business meetings due to the calm and quiet atmosphere!
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel Hotel
Responded 1 week ago
Hey M2003NJjamese, Thanks for the awesome review! We're so glad you enjoyed your stay and found our hotel nice and our staff friendly. It's great to hear that our calm atmosphere worked well for your business meetings. We can't wait to welcome you back! Best, Aurelija Revuckaite Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
FarAway13682192862 wrote a review Apr 7
1 contribution
Audrie, helean and I believe his name was Kiram were simply amazing at making me feel welcome. They made breakfast enjoyable, filled it with smiles and how do you dos, and made it so I definitely would return to this same hotel. Just all around great people ❤
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel Hotel
Responded 1 week ago
Hey FarAway13682192862, Thank you for your kind words! We're thrilled you enjoyed our breakfast, and we're glad Audrey, Kiram and the team made your experience even better. We'll be sure to pass on your compliments to them. Can't wait to welcome you back! Best, Aurelija Revuckaite Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Jacquelyn L wrote a review Apr 7
1 contribution
The hotel/restaurant were nice and the bed was comfortable. Breakfast was good, and Audrie who handled the breakfast gave us great service. Our housekeeping staff was also excellent. I deducted a star because some things in the room could have been better. One of the lights by the bed was not working, I didn’t like that there was only a charger/outlet on one side of the beds(can’t reach from both beds) and there was a funny(not good) smell every time we walked into the room. The hotel shower gel and shampoo were EXTREMELY watered down(so was the juice at breakfast). I have stayed in a LOT of hotels and never had to basically pump water into my hands twenty times to try to get clean. It served our purpose in needing a location convenient to the Excel center which was right across the street.
Read more
Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel Hotel
Responded 1 week ago
Hi 867jacquelynl, Thank you for sharing your feedback with us. We're glad to hear that overall you had a pretty good experience and found the hotel and restaurant nice, with a comfortable bed and good breakfast. It's great to know that Audrie provided you with great service during breakfast, and that your housekeeping staff was excellent. We apologize for the issues you encountered in your room. We'll address the maintenance concerns promptly to ensure that all amenities are in working order for future guests. We appreciate your feedback regarding the charging outlets, room odor, and the quality of our amenities, and we'll look into improving these areas. We're pleased that our location served your purpose well, being convenient to the Excel center. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Kind regards, Aurelija Revuckaite Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Getaway49800964095 wrote a review Apr 6
1 contribution
Everything perfect and hassan was just the besy waiter everrrr!!! The food is very good and the availability of the stuff is incredible, me and my family will probably return here to have another perfect vacation like this one, thank you very much
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel Hotel
Responded 1 week ago
Hi Getaway49800964095, That's fantastic to hear! We're thrilled that everything was perfect for you and your family. Hassan will be delighted to hear your kind words about his service. We're glad you enjoyed the food and found our staff incredibly accommodating. We look forward to welcoming you all back for another perfect vacation in the future. Thank you for choosing us! Best, Aurelija Revuckaite Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Freedom55920850010 wrote a review Apr 6
1 contribution
Audrie at Upper Deck was a wonderful server! She definitely went above and beyond to make my experience here wonderful. I really appreciated her customer service skills and her willingness to accommodate our group. Definitely recommend this restaurant to anyone visiting the area.
Read more
Date of stay: April 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel Hotel
Responded 1 week ago
Hi Freedom55920850010, We're glad you enjoyed your time at Upper Deck! Audrie is indeed fantastic, and we're happy she made your experience wonderful. Thanks for recommending us, and we look forward to seeing you again soon! Best, Aurelija Revuckaite Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the London area.
PRICE RANGE
$137 - $291 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel london excel hotel london, accor london excel, london novotel
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs / East End / East London
NUMBER OF ROOMS
257
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

NOVOTEL LONDON EXCEL HOTEL $108 ($̶3̶4̶7̶) - Updated 2024 Prices & Reviews - England

Frequently Asked Questions about Novotel London Excel Hotel
Which popular attractions are close to Novotel London Excel Hotel?
Nearby attractions include Locked In A Room (0.2 miles), Royal Victoria Dock and Bridge (0.1 miles), and SO! Bar & Restaurant (0.2 miles).
What are some of the property amenities at Novotel London Excel Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel London Excel Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel London Excel Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Novotel London Excel Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Novotel London Excel Hotel?
Conveniently located restaurants include Tapa Tapa, Heroica Lounge, and La Barrique Wine Bar & Pizzeria.
Are there opportunities to exercise at Novotel London Excel Hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Novotel London Excel Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel London Excel Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Novotel London Excel Hotel?
The staff speaks multiple languages, including English, Spanish, French, Italian, Russian, Polish, and Romanian.
Are there any historical sites close to Novotel London Excel Hotel?
Many travelers enjoy visiting Tower of London (4.3 miles), The London Bridge Experience (4.8 miles), and Old Operating Theatre Museum and Herb Garret (4.8 miles).